Menu
For Business Write a review File a complaint
CB Parcel Delivery Services UPS Bad service & unjustified charges
UPS

UPS review: Bad service & unjustified charges

S
Author of the review
3:18 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Subject / Betreff / Asunto: [EXTERNAL] UPS Portugal Reference - 1ZW074F30404007603

Description / Beschreibung / Descripción:

I have been trying to solve a problem of cheating me by UPS Portugal with spending too many hours without success. Your intervention is sought to resolve the problem described below: The company, DPD in the UK, charged us around € 75,00 to deliver a parcel worth € 20,00 to me in Portugal. DPD promised that the only additional cost will be the Portuguese customs fees to which we agreed. Sr. Gomes of UPS Portugal - partner of DPD, called me and said the parcel has arrived and it will involve a total cost of € 40,00 to clear from customs. He eventually confirmed in writing that the cost was around € 53, see attachment While this in itself can not be justified, we were anxious to clear the parcel by paying what Sr Gomes confirmed in writing. What we are not prepared to accept the "bait and switch" tactic by UPS with higher charges than what Sr . Gomes confirmed in writing. UPS appears to embark on receiving a blank check which is totally unacceptable. I demand that UPS refund € (75,08-21,57-31,98) =€ 21,53
€ 75,08 - paid to UPS
€ 21,57 - customs fee confirmed by Sr Gomes of UPS
€ 31,98 - UPS fee confirmed by UPS, Sr. Gomes - See attachment

Thank you,

Desired outcome: Make the refund

0 comments
Add a comment
  1. UPS Contacts

  2. UPS phone numbers
    +1 (800) 742-5877
    +1 (800) 742-5877
    Click up if you have successfully reached UPS by calling +1 (800) 742-5877 phone number 10 10 users reported that they have successfully reached UPS by calling +1 (800) 742-5877 phone number Click down if you have unsuccessfully reached UPS by calling +1 (800) 742-5877 phone number 54 54 users reported that they have UNsuccessfully reached UPS by calling +1 (800) 742-5877 phone number
    USA
    +1 (800) 782-7892
    +1 (800) 782-7892
    Click up if you have successfully reached UPS by calling +1 (800) 782-7892 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (800) 782-7892 phone number Click down if you have unsuccessfully reached UPS by calling +1 (800) 782-7892 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (800) 782-7892 phone number
    For International Shipping
    +1 (502) 835-5471
    +1 (502) 835-5471
    Click up if you have successfully reached UPS by calling +1 (502) 835-5471 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (502) 835-5471 phone number Click down if you have unsuccessfully reached UPS by calling +1 (502) 835-5471 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (502) 835-5471 phone number
    Talent Acquisition Specialist
    +1 (650) 604-3268
    +1 (650) 604-3268
    Click up if you have successfully reached UPS by calling +1 (650) 604-3268 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (650) 604-3268 phone number Click down if you have unsuccessfully reached UPS by calling +1 (650) 604-3268 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (650) 604-3268 phone number
    Special Projects Manager
    +1 (516) 404-8466
    +1 (516) 404-8466
    Click up if you have successfully reached UPS by calling +1 (516) 404-8466 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (516) 404-8466 phone number Click down if you have unsuccessfully reached UPS by calling +1 (516) 404-8466 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (516) 404-8466 phone number
    Assistant Director Of Accounts
    More phone numbers
  3. UPS emails
  4. UPS address
    55 Glenlake Pkwy NE, Atlanta, Georgia, 30328-3474, United States
  5. UPS social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all UPS contacts