UPS
Reviews and Complaints

UPS No Longer Reliable. UPS is abusing customers' trust. I paid $129 to ship a cake in two days plus Saturday delivery, it never arrived, they will not refund either. The website does not respond to Login prompts, robot says refunds are only done through the website, there is no people to talk to. I will go back to my regular UnitedStatesPostOffice at least they have people to help there.

Yeah UPS sucks! The phone does not work. It doesn't understand you. No live chat. No human to talk too. They have had my package in Fort Worth for over a week. Why? What is the problem? A corporation like ups should have enough money to pay someone to answer the phone. Corporate America sucks.

UPS said no one was available to receive my package on Saturday, which was a lie, so they said they’d deliver Sunday, then they said Monday but it could also be Tuesday. However my appointment with the Italian Consulate is on Monday and it took me 2 years to get the appointment. If I can’t get my documents I’ll have to wait another 2 years or more for another appointment.

Thanks for ruining my life UPS.

What is going on with ups? they now charge you to check on your delivery status? the only reason I have to check on my delivery status is because your service is not to be desired! you want to charge me/All of us for your inability to get from point A to point B. Your service is terrible what happened;15 years ago you were unbeatable, the best, man what is going on with ups?

They can’t seem to find a package that they claim on their own website that it was/was not delivered

UPS driver said that they attempted to deliver. They never even went to my apartment complex. There's even a package room where they could have taken my delivery. But they did none of that and marked it as a failed delivery. The only thing that's failed is their customer service and drivers that can't perform their ONLY job.

UPS Sucks! They lost an important marriage document and after jumping through HUGE hoops to get them all of the receipts for the document, framing etc., I was told since there was no insurance I would not get a refund. Why have me jump through hoops then? No one answers the phone. Terrible customer service. And zero satisfactory resolution. BTW, how do you lose a 24" x 24" x 5" BOX with a framed marriage certificate in it? 100% unacceptable. No one to speak with, terrible phone system, worse onlin einterface and no one taking responsibility. DO NOT USE. I'm heading back to FedEx...

UPS is getting worse and worse, terrible. They say a package will be delivered, it shows up 3 days later with the box totally torn up. If you try to reschedule a day ahead of time of when it will be delivered they say they can not. They want you to sign up for MyChoice and it is impossible. If you spend an hour on the phone with 3 different customer service people they are no help. They are all with a heavy probably indian accent, they have a hard time understanding me and I have a hard time understanding them, and they are useless.

Lucky for you the vehicle did not hit your vehicle, a UPS truck collided with my vehicle and was cited by the Police, I received a claim number but for over 3 weeks I have not had a call as to when my vehicle will be repaired.. I have left over 10 messages and nothing, just a recording, Also never, never use Liberty Mutual Insurance, they just won't return your calls. I guess UPS knows this and that is why they use Liberty Mutual, they know they wont pay of take forever

I too agree to these complaints! I don't know what to do! I have a friend in Canada who I purchased the Apple Imac from, he used it like a few times, and I always wanted one, but it was too expensive for me to get a brand new one. Anyway getting to the point - I purchased the Imac and the Ipad, however after a week from the date it was supposed to be delivered, I called UPS only to be told that the package was at the South African Airport at the UPS office, frustrated I decided to drive there and pick up the package myself, upon arrival I was presented with just the one package (IPAD) and not the IMAC. They told me it hadn't left Canada and that I needed to contact them! I did so and basically no one could tell me where my package was, until they finally admitted that it hadn't left Canada and that they couldn't find it. It's now 3 weeks since my expected delivery and i have not heard anything, I have to keep calling on them! To make matters worst, I insured my package for the amount I was paying for the IMAC (although it's practically brand new with plastic covers and all) I sold my other laptop to buy this one, and I have nothing! The package is lost or stolen and still I haven't received any compensation or any correspondance with regard to this situation! I lost out $2800! I'm insured for only $1600. I transport goods all the time, but this is the first time I've had a package lost!

I agree with you totally...UPS is the worst...the charge up the ### and offer very little or anything service...It has been six days and no information on my package whatsoever...it just says billing information received...this is a ground shipment from california to canada

I received a shipment from a US based firm. The package came in a bad shape and with one expensive item missing. Even the weight of the package as recorded by UPS upon pickup was 5 lbs more than what they delivered! It was obvious that the package had been opened in transit and re-sealed. I have identified this before accepting the shipment and the UPS personnel said they will start an investigation. There is no way to track this "investigation", there's no case numbers. There's no way to see if its a real investigation or a imaginary one. I can't believe UPS is still in business. There should be accountability.

It sounds like at least part of the blame should be for the seller who actually packaged the items.

I too will never use them to ship, I had a $20 item shipped from U.S. to Canada, they wanted $387.82 for customs, didn't pay, went to service center in London ont, clerk there cleared up C.O.D, told me they cancelled it because wrong paper work was put on my item, finally received my package, all was done. Three months later UPS phones tell s me I owe them the money, explain story to them, give them name of clerk, name of center, to contact . They say they don't know how to contact their own centres, and I need to provide them this information. Two months later they send it to collection agency, who wants me to provide them this info, . If UPS can't get info from their own business, how would they expect me to.

Have a package late for delivery - showed as "out for delivery" on Thursday, on Friday shows as in a different state. I called their customer service and was told the on-line tracking is just a virtual tracking system and does not reflect the real status. My wifes 30'th anniversary gift is now 3 days late. I even offered to drive 200 miles to the center where UPS claims it is just to be told no one is working at that major hub on the weekend before Christmas. This is after being told that if it made it to that center by today, they promised me the gift would arrive at my house today.

UPS ruined my Christmas, F***ers were delivering a very important something to me for a very important person and after almost running my friend over it delivers to me an empty box, they then say in defense of their company that the "object" was never really in there. It may have been a successful excuse if I myself had not sent it myself. UPS is possibly the worst company that I have ever laid eyes on. F*** those ###!

My husband is in process of obtaining a gov't job. Requires a hefty amount of paperwork to complete the process. He was scheduled to be in Denver for a few days at the time the paperwork came, so I shipped the docs to him via 2-day delivery using UPS. Pkg didn't arrive Friday 5/22 as contracted, husband leaves Denver Tues 5/26 am, so now need pkg to be shipped back to home! UPS will "try" to re-route the pkg on Tues, but will not upgrade the return service to overnight air, nor will they guarantee it will actually arrive back within two days! We only had ten days to turn all the docs around, so this could well cost my husband a job, and he has been out of work for a year! I will NEVER use UPS again, very poor delivery service and NO extra effort to correct their own screw up! I will share this story with as many folks as I can so everyone knows UPS does not value their customers.

Is it too much for the "alternative delivery arrangement option" on the UPS website to actually work? I've tried to use it a dozen times only to tell me it isn't available at this time. REALLY?!?

I cant be at home from 2-5 pm to receive packages! That is in the middle of the frigging work day, UPS! Why is it so hard to get that the work day runs from 9-5 with a hour each way for commuting?

Residential deliveries should come AFTER 5:30pm!

You cant get some drivers to work that late?

I am having work done to the front of my home. On the first day of delivery the guy stuck the package notice to the inside hallway at the back of the house and ususally they leave the package on the front hall steps. There is no difference front to back. He had access to stick a note why couldnt he leave the package in the hall. On three occasions I called within 30 minutes. They never send the guy back. After the third attempt, i was told they would hold the package and redeliver a 4th date and I should call early @ 9am to find out the time of day they would deliver. Well my package is back in Ohio now. The worse part of this ordeal is that there is a UPS location in the airport with better hours than the location in edison. I requested my package go there and I can pick it up. I guess that was quite difficult for this huge delivery company to handle. Not to mention that the airport is a 7 minute ride and edison is 30 minutes to get to.

Shipped package from Michigan to Texas took over 2 weeks to ship to address, what happened to UPS planes? Once shipped had wrong address on package; delivered to wrong address; recipient tried to be a Good Samaritan and returned to UPS store; UPS told her to keep package they didn't want it. She was extremely frustrated. Later she found out that she had to "call" UPS to get the package delivered to right address. She tracked down my sister and delivered the package to her. They accept no wrong doings because now all stores are independent they can do what they want.

UPS is unreliable and non customer oriented. I recently placed on order with a company who uses UPS as their primary delivery method. As UPS has only managed to deliver 1 package to my home I was concerned so as soon as a tracking number was generated I called UPS to inform them of this ongoing problem and to offer a contact number and directions. I was advised that someone from the local Albuquerque hub would call me before 8pm, I waited no call. So I called back the next person I spoke to advised me that nothing could be done until the package was delivered, mis-delivered or marked as undeliverable, so I waited checking my tracking number frequently to try and make sure I received my package. No luck... UPS delivered it alright to the wrong TOWN! how they managed this as my town and the next town have different zip codes I have no idea. So I called UPS right away and advised them what was going on I was told well you should check around if it says delivered I am sure it was delivered to you after 15 minutes of back and forth the UPS CSR advised me to call the shipper and have the packaged traced but that it would be at least Monday before they could do anything. I called the shipper and they are tracking the package and eventually it should be delivered or as usual with UPS I will have to drive to the hub where I will be told that the package has been returned.

In short UPS is not worth the shipping cost and I will no longer be using them or companies who use UPS as their only or primary shipper

For 3-1/5 yrs., the UPS store located in the Bronx, NY, has consistently lost packages, refused to delivery due to inclimate weather, cussed at myself, my neighbors, stolen (yes, the police were involved) merchandise and out and out given UPS a black eye.

Complaints have been filed with the national number, supervisors have been unsympathetic to complaints and for some un-Godly reason, UPS management sees nothing wrong with continually increasing rates while service suffers.

Under no circumstances will I, or any one that I'm affiliated with, will EVER contract with UPS for anything.

Someone at UPS needs to wake up and realize that they have a problem. And I'm guessing that its not only in my neighborhood.

This is the third time UPS has said they delivered a package and nothing was left. When you call them about the package they tell you that they can only talk to the sender about lost packages. The tracking number mens nothing when your package is lost they could care less. Their proof of dedlivery is a joke. You select proof of delivery and all that comes up is a form that just states delivered. Thats what they call proof of delivery. That is only proof they had the package, it doesn't mean they delivered it. Personally I think UPS is just a den of thieves. They excel in stealing your stuff and them act stupid when you you try to recover it. When will the government start coming after rip off companies like this.

I PURCHASED SOME SHOES ONLINE. I WAS SOOO EXCITED BECAUSE THEY WERE LACOSTE SHOES. MY DELIVERY DATE WAS TODAY (3/31/10). I WENT TO TRACK MY ITEM, UPS CLAIMED IT HAD ARRIVED. UPS ALSO CLAIMED IT WAS DROPPED OFF ON MY PORCH? FIRST OF ALL, WHY WOULD ANY DELVERY COMPANY WOULD DELIVER AN ITEM WITHOUT ANY SIGNATURE? SECOND, WHY WOULD THEY LEAVE THE ITEM IN A "SAFE PLACE" IF NOT THE PORCH? AND THIRD, WHO, IN WHAT STATE OF MIND, WOULD YOU LEAVE IT TO YOUR/MY NEIGHBORS?!

IM SO LIVID BECAUSE NOW SOMEONE HAS A PAIR OF BRAND NEW SHOES. MY GUT FEELING INDICATES THAT THE DELIVERY PERSON DROPPED THEM OFF AT THE WRONG HOUSE, HE/SHE TOOK THEM OR THERE STILL IN THE TRUCK. BUT IF HE/SHE CLAIMS THEY DROPPED THEM OFF ON MY PORCH. WHY WOULD IT BE IN YOUR TRUCK STILL? SO IT LEADS ME TO BELIEVE THAT THERE STOLEN OR MISSED PLACED BY THE DRIVER.

BY READING REVIEWS, AFTER THE FACT OF MY INCIDENT, I WOULDNT RECCOMEND TRUSTING THIS COMPANY WHATSOEVER, IF YOU PURCHASE ANY PERSONAL THING FOR YOURSELF. THINK TWICE WITH THIS COMPANY.

I have to say that I agree fully with this. I had taken a 10 minute nap in my living room before and in that 10 minutes they had come to drop off my repaired Xbox 360, but since they didn't bother to make an attempt to knock on the door (which would have caused my dog to bark and I surely would have woke up) they left a notice saying I wasn't home.
Now I'm dealing with them again, I have $550 in computer hardware that has been in Des Moines Iowa for 2 days now. It hasn't been scanned or anything. I'm starting to think maybe one of the employees took the parts seeing as how my computer case has been scanned and is now on it's way to Chicago. Either way, I am going to ship with Fed Ex from now on I think. Unless USPS is an option for shipping. I am disgusted with UPS.

ups delivered me a package on 10-29-11 on his way out he hit my light pole trying to make a right hand turn ! i called my insurance company they told me to call ups i called them and told them what happen -they told me they would send someone out the next day -nobody showed up ! called again two days later they told me they would come out the next day no show ! came out the day after that, still trying to find away to said there driver didn't do it -even after the tire marks matched the marks on the pole took pictures -they try to make that same turn with out going across the line couldn't . never called me back it a week tomorrow when they came out. tracking # on package -1z3x29830391020593 what can i do to have ups pay for damage? ljsellman@aacps.org

UPS drops the package off 15 miles from my house, doesnt call and leaves a note in my mailbox about the package being delivered. Very frusterating, out of the last maybe 5 packages i've ordered, 4 were delivered to a store 15 miles from my house!

Also, I just payed for the overnighter last Friday, and Well its monday about 1 pm and I still don't know where the heck my package is.

To the dog people, keep your dogs fenced in as you're supposed to for both your dogs and for other people. Courts will find you liable, not the drivers.

To the branches person, same thing. If your branches are hanging over your driveway, too bad. It's your responsibility.

UPS just killed my dog in CA today...driver said did not know that he drove over my 80lb dog...who drives a vehicle and cannot feel when they hit a bump. My dog was left dead and crushed on my driveway for me to come home to and then bury in my yard...do not let these guys on your driveway.

YESTERDAY A UPS TRUCK WAS DELIVERING A PKG TO A NEIGHBOR WHO WAS NOT HOME APPARANTLY HE WAS SPEEDING DOWN HIS DRIVEWAY AND KILLED MY DOG HE CLAIMS HE WAS DOING 15 TO 20 MILES HE IS A LIAR THERE ARE SKID MARKS ALL OVER MY NEIGHBORS DRIVEWAY HE BROKE MY DOGS LEG AND HIP UPS TRUCKS ARE A MENACE ON THE ROAD BECAUSE THEY SPEED ALL THE TIME I HAVE SEEN THEM.
AT THAT SPEED HE COULD HAVE AVOIDED THE DOG THE DOG WENT UNDER HIS WHEEL BECAUSE HE COULD NOT STOP FOR SKIDDING HOW MANY OUT THERE HAVE SEEN SIMULAR SITUATIONS OUT THERE LIKE MINE I CALLED UPS TO COMPLAIN HAVE YET TO HEAR FROM THEM

@Proudmama2008- Get over yourself. Many of us also have are problems, stress and overbearing work conditions. While it's true people outside this field act like entitled [censored]es (I work retail so I know that feeling), many of us actually sympathize with our fellows who are tirelessly playing their role as a cog for their company because we're doing the same.

However, the line is drawn when in my case, the petulant man child of a UPS worker throws a an elementary schooler fit at my staff and myself for not being their to pick up packages after HE failed to arrive at his usual time and we had far more tasks piling up in the back. It was jarring to watch as he cussed up a storm acting like he's the only person on the whole planet whose swamped with multiple-tasks upon tasks and worse off, trying to act as if he's in the position to down to us? Comparing his job to ours? Really? How old are we here? Don't like your job? Quit. Otherwise, grow a pair and suck it up.

I'm well easily sympathetic towards those are working hard and in unfair conditions since I have that sense of humanity however, I'm not gonna sit and be some gutter trash's stress ball. No one should. It goes both ways.

UPS is a very abusive work enviorment i've been working there for 6 years. Everyday I'm threatened with termination, and harrassment if I don't do things their way and only their regardless if unethical illegal just do it. You need to get these packages out of here. Management is corrupt from top to bottom. Mangement encrouges the employees to be dishonest. I did'nt realize how corrupt UPS is, until I got disqualifed as a NYPD recurit. If any UPS employee reads this and is considering going into law enforcement your UPS history will be demerits on your evaluation. Law enforcement will give you a list of 46 laws. You will have to write down everyone one of those laws you broke regardless if you got caught or not. Because during the evalution process you will be asked if you broke anyone of those laws. Keep in mind you will hooked up to a lie dector and behavioral psychologist will be asking you questions. You can't lie because you will be caught. Two things UPS teaches it's workers is forgery, and lying is necessary. You will forge shippers signature and lie to investigators, those two things as an employee you do constantly. Those two things will get you disqualified from law enforcement. If you want to get in law enforcement you need to break those habits. Which you will know will not happen as long as you are employed by UPS. Their is only way out you quit. Before you quit call you union steward and document you attempted to stop the unethical behavior. The company will retaliate against you by harrassing you until you quit or get fired. As long as you have a papertrail. You're Law enforcement evaluation will show you have somekind integrity becuase you attempted to stop the unethical behavior.

The nerve of you so called human beings. My b/f works non stop for UPS and it's one of the most stressful and nonstop jobs! I'm disgusted at how some of you ppl talk about these workers who not only have to drive huge trucks but also have to lift carry and delivery "packages of things" that we don't need when we die, to homes and businesses. I'm nearly 30 and now a days a job like this on a everyday basis, can cause a lot of health problems. Ppl are so selfish now a days it makes me sick to my stomach! For all of you that sit on your ### and complain about ppl who have to be on their feet for more than 10 hours are really a disgrace for human beings. Have a little heart and consideration for these men and women who are out in hot cold rain and snow!

Unfortunately no one cares, i was a team leader in KY for ups scs, i was fortunate enough to find a job elsewhere after 5 years of hell there, they are the most horrid set of people i have ever worked with, most workers are lazy as they have worked out that if you are a hard worker you do not get rewarded, you are just expected to do more and more and more until exhaustion or injury, everyone is so scared of losing their job that they stab each-other in the back and constantly lie about one-another to take the heat off of themselves, the same is true for both junior and senior management, they will never address an issue that could make them look bad in any way, they will never stick there necks out to help anyone, those with a decent moral compass who try to do the right thing do not last long, supervisors are trained to lie to employees if that is what it takes to make service and those who are truthful also lost their jobs quickly, i had close to 10 supervisors in less than five years and most were fired (some of these though as they had been there 5-15 years that they could do the right thing as they had been there so long and that UPS would back them, oh nononono). You are not threatened directly with losing your job if you join a union, but it is made clear on the quiet that they will find a different excuse to fire you, you are however reminded often that in the state of Kentucky an employer has the right to terminate your employment at any time without giving a reason, i don't know whether this is true (if it is it is wrong and unethical on a whole different level) but they sure do like to remind you of this often, do not work for this employer unless it is this or your family lives out on the streets, if you are single and have no one to look after, go find a cardboard box to live in, trust me, its a better decision than working for this company, i kid you not.

I agree with this person. I worked for ups-scs(a bought company) which use to be Emery Forwarding. Emery had a good and honest relationship with the people until UPS bought us. After that, it was do it this way or you get fired, or something else. We were told not to vote or join a union or we would get fired. We were told that if we joined a union, we would be terminated immediately.
I took my new husband in one day to meet the people that couldn't come to my wedding. Some person(who said she is your friend and has your back) stabbed me in the back by telling my boss that I brought my husband in to beat his butt. Well, I got called into human resources and was placed on admin, leave pending investigation. Another person, threatened with termination lied to them and told them that I was talking about creating another Columbine incident, and I was fired on Friday at 4:50 p.m. I now have a lawsuit with them for wrongful discharge and harrassment. UPS is the worst employer to work for unless you are a butt kisser and a liar.

Oh my God! My UPS friend says the same sex stuff goes on in his building! There is a running contest with the drivers and the supervisor is on it. UPS gets the job done alright

UPS is a joke! I agree with some of what these UPS workers said, but disagree too. I live near 2 UPS drivers. One, works hard and is home every night kinda late but makes it home by 7 every night. The other, who complains quite a bit, does not get home til well after 8:30 or 9 every night. I agree they are overloaded with packages etc. BUT the one that gets home late---he meets women to have sex in his truck about 3 times a week on average. I know this for a FACT. he brags about it. He will scan packages right before, once or twice during his "visit" and he gets paid lunches, and gets paid for an extra hour. NOT because he is so overloaded with parcels, because he is having sex on company time. When i tried to tell UPS this, they did not care. THAT is where I agree, UPS does not care that their workers have sex in their trucks, as long as their truck gets emptied every day. What a joke. Brian Beauvais-the driver is making some pretty crazy cashif you ask me, he is getting paid overtime to have sex--UPS knows and does NOTHING? JOKE!

I am a 24 year driver and I had a supervisor start stuffing packages into my truck with his shoulder, packages I might add that were not even for my route and I said "those are not even my stops there is no way I can get all this [censor] done today your screwing me" and his reply is indicative of just how management thinks and will forever be in my memory as if it happened yesterday. "You know what Eric? I couldn't care less when you get finished and do you wanna know what? Because at 12 o'clock I will be at home sleeping and we will still be making money" I clocked out at 10:20 pm I had 156 stops, 320 pcs on a p500 in 9 cities and 2 counties and had 15 stops that I couldnt deliver before they closed at 5pm and sent 18 different messages all day long telling management I wasnt going to be able to finish by 5 pm. In the end management denied me ever sending a message and I was fired after filing a greviance I got my job back 6 days later and in the hearing to get my job back I asked my boss 1 simple question. What was my ETA? His reply was (after going through his papers) was 8:30 then you changed it to 9:30-10 pm and I said well you must have gotten 2 messages because I didn't call and it was at that point that ups labor attoney instructed him to and i quote "just shut Charlie" as that too is forever burned into my memory. This is why I hate UPS and their strong arm dishonest tatics. We lie, we fry. they lie, they get promoted.

ups sucks [censor] you there supervisors are [censor]ing gay, they all can die at ups they overwork employees and their [censor]ing drivers all they do is [censor]ing complain about the preloaders man [censor] you [censor]ing drivers [censor] you piece of [censor], i hate ups with a passion overworking cheap [censor] dont want to pay thier employees enough..

That's ###! I caught one ### who ignored my note on the door to knock hard and started writing on that damn piece of yellow paper. When I asked him why didn't he knock all he said was sign this gave me my package and left. How rude was that? Maybe if they quit working there the managers would start conducting business in the right manner. They are adding on to the problems. Period! I hope this piece of ### business falls under real fast. USPS, DHL and FedEx is the way to go! Use UPS and you're going to have problems people. Trust me I'm dealing w/ the ### now and I'm not letting up until I get some answers on why this has happened to me 6 times. I can't help if a company I go through wants to deliver from them but now that this has happened 6 times I will no longer purchase from anyone who uses these people. I don't have time to sit at home all day to see those ### drive off and never knock while I'm still without a package. You can stick up for this company all you want but the problem is still with all that are involved w/ this company and that goes for the stupid drivers too that refuse to do their job. If you can't do it right or feel under pressure then quit. Why make people unhappy and have to deal w/ issues when they really shouldn't? Again if anyone reads this don't use UPS!

B Davis

The billing information scan is when the shipper uploads the data from their system to UPS' system. This is not necessarily when UPS receives the package. This happens a lot, where shippers upload the billing info or manifest but UPS does not actually get the package that same day. Once a package enters the UPS network it cannot be upgraded to a "faster" service. This is because packages are inaccessible once they are in transit. You have to realize that UPS transports A LOT of packages. These packages are loaded into tractor trailers or on airplanes and UPS cannot offload thousands of packages to search for ONE particular package.

They certainly lied to me. And then lied to cover up the first lies. And then blamed a partner company. And then blamed a driver. UPS management were too stupid to do a simple express courier from Toronto to Halifax. They ended up ground shipping it by picking it up in downtown Toronto, taking it to Mississauga, then to Concord, the far other side of Toronto, thence to Dieppe, New Brunswick, and then, by donkey cart, I think, by the soiled beat up look of it, to Dartmouth, NS, and finally to Halifax, just one week to the hour after guaranteeing "overnight early am delivery". As a consequence, I had to forfeit my flight to India, a once in a lifetime opportunity for me, for which I had already paid all my airfares, hotels, meals, tours, etc. About $4135.00. Beyond stupid. That's why they're the most sued company on the continent.

shoes for BJ! even exchange. quit cryin.

I am thinking you are messing with giving someones cell number and info out...

Besides maybe your wife got free shoes or something from him...

Learn how to spell. Why did you post this? This complaint is not about a company.

Lost an overnight letter envelope containing a visa and passport needed for a flight to Africa. We did our own investigation since UPS's investigation takes up to 8 business days and tracked down the driver, his truck number and the address of the UPS facility in Landover, MD where the letter envelope is lost. However, that facility doesn't have a phone number, only the UPS general 800 number, and the reps at that number say that the UPS facility in Landover, MD doesn't have a phone number and the main UPS office can only communicate with them through an app. I begged someone to just give me the number of the Landover office so I could call them and ask them to please look around the conveyor belt as I was told by our local UPS office that the letter envelopes often get stuck in the conveyor belts or drop onto the floor around the conveyors. I just need someone to step up to the plate and actually look around. No one wants to do that and in the meantime, a very expensive airline ticket on Sunday to Africa for a university professor to get to students is going to have to be changed. But, the worst part is, his Dutch passport has gone missing in this package and no one at UPS wants to take any responsibility. Where is customer service these days? Gone the way of dodo bird I'm afraid.