UPS review: Delivery systems

I sent 2 parcels from Nigeria on 17th November 2023. The contents are the clothing items for the funeral of my sister in law. The funeral ceremonies are from 29th November to 1st December 2023. My parcels should have arrived latest by 24th November . I started chasing them from the 24th and i was given different explanations. I was told that there is issue with the aircraft, packages were left behind, customers checking and so on. It was only 1 manager that followed the complaint after a while as I started crying on the phone . I was crying as there's no plan B for the funeral wears and stuff that I intend to put inside the coffin. On Wednesday 28th November, the manager phoned that the parcels are now considered missing. I cried my eyes out and went out to purchase materials for some members of the family. On Monday 4th December, I received a voice mail that the parcels are now at an access point as delivery failed on friday. I didnt receive a calling card before. I have now collected the packages and I am still traumatised to open it as I dont need the items again.

I wish I had read the reviews on some sites before using the services. The replies they gave on trust-pilot seem like a template to fit all issues. I paid premium rate to use the service but I regret it as the parcels were late for over a week. I was given different answers when I was chasing the parcels whereabout. Their logistics for shipment is weird .