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I ordered something online and they'd used ups to send me the package. I paid 2nd day air so that I can get the package on time and paid higher than the ground shipping of course. The online store sent me the tracking number so I check it ups.com to make sure that the package is on time. Ups supposedly deliver it friday (it was out for deliver dec. 22 at 3:39am). I waited and waited until about 10pm because I called their customer service and said that they will deliver it even late night but no package in my front porch. We will be out of town the next day, saturday still no package in my front porch. I called customer service early morning saturday and says they will deliver it early morning and now it's 3:30pm saturday, still no package showing in my front porch. We canceled our trip because of this... Ups deliver personnel knock only once and they don't wait for someone to answer the door or not, so it end up leaving the package in the front porch (the package will lost because they don't' really care). I hate ups, they are the worst shipping company!
this has got to be the most disrespectful company i have ever delt with. to start with the package delivered to be was damaged beyond comprehension and the driver dropped it off to me at 738 pm and hauled ###, there was obvious damage and he didnt want to deal with it. i was told that it should have been inspected by the driver in front of me be he left. i called and told the same as many others, keepall packing material, box and items inside you wiil hear from us in about a week and we will pick up the box and packaging. i waited a week and heard nothing so i called and asked about the status. it was denyed. so i asked how they denied it and i was told" sir we have your package here with us and its obvious that there insuffient packaging" so i asked how she could have it there if im standing inmy garage looking at it, nothing came after that. let me explain the item inside of obvious crushing. the custom personally built computer i had recently invest around 1800 dollars into was destroyed with what can only be described as unexplainable damage. this is the kind of damage that could have only come from force. it is a full metal case with reinforcements, now its twisted and sits crooked, the locking access panle was torn away from the computer, the locking face panel was torn away from the locking mechanism, both the front and back have been pushed in destroying the drives and heads up display. there are crushing dents on the outside and dents coming out from the inside, the graphics card that was locked into the motherboard was ripped away from the motherboard and bounced around inside destroying the heatsink and fan and memory, the power supply pluugged was also ripped away from the board, and there small pieces missing from the board itself. the power supply was pushed in from the back side. the box is beyond destroyed with damage on all sides, hole and tears with some crush points as well, one corner was torn open about half way down the box. this was a new box my parents purchased the day of the shipping. the reason i recieved denyng my claim was unexceptable. after talking to ups claims several times i got the " we have to hear from the shipper." deal. i find that they like to play with people and run them around for nothing more than enjoyment. they said if i was lucky i would recieve 100.00 dollars in compensation.
i look at this way. the package was in there hands and possesion during shipping they are responcible for the damages. i will never ship throught them again but will contiue to fight for my money, eventually they will get tired of hearing from me and cave.
the box is beyond destroyed with damage on all sides, hole and tears with some crush points as well. this was a new box my parents purchased the day of the shipping. so basically it goes like this...
ship with us we are professionals but please dont expect to respond to your claim in a timely manner or with cdo care, we have our money and dont care anymore. have a nice day screw you and hope to do buisness again.
this how it feels anyway.
I have to say I agree. I finally had a major disaster on a package deliver (ie antique marbel) table and there customer service has been terrible. They've denied the initial claim despite me having video evidence that shows there driver destroying my package by rolling it across my yard
http://youtu.be/lI_nLNg_1hU
Originally after the damage was reported UPS came to do an inspection. I wasn't informed of it. The driver left and note and said they'd be back on Monday. I stayed home from work that Monday for the Damage Inspection as per my UPS tracki
ng # and waited all day long. No one showed up, so at 5:30 and 7:15 I called there 800 line and was assured the driver was still coming by. No one ever came by. Even stopped the UPS driver as he went by my house and he wasn't aware of anything.
Called UPS the next morning and they put me in touch with the local office where I was informed I need to repack the antique custom wrapped package because they don't do inspections on site. Told the person that was almost an impossibility. They said I had no other options. Spent 1 hr trying to repack the package. Gave up called 800 # again, and offered to drive it to the local UPS office for inspection. They said that wasn't allowed. Wasted another 45 minutes trying to repack it. Gave up and made several more phone calls to 800 #. Eventually I asked to speak to a supervisor who said oh yeah we can do onsite inspections. Argh! How many hours of my time had I wasted and the level of negative customer appreciation did that generate. Allot!
Soon after words a lady from UPS Damage Exception Group called me and sent me email asking me to take pictures of everything. So I took photos of everything. But since they have a 5MB email limit I put all the photos on my public DropBox and sent the email that same day with the links to all the photos and the above video. On Friday in may mail box I get notice that they haven't received any photos fro this claim. So obviously their whole system just strips the photos out. I forwarded the video and photos to the inspection group. The video bounced since it was over 5MB
Got a notice from them to contact the shipper in regards to the status. Which I did and found out they denied the claim. I'm amazed. I have video of the driver rolling my 88lb fragile/handle with care/glass package across the sidewalk to my house and they denied the claim. Unbelievable.
The shipper is challenging the denial but I'm not hopefull. May have to explore going to small claims court on this one.
But I'll now avoid UPS when ever possible. They've lost what was a loyal customer that appreciated there service. Not anymore
My package suppose to come today. They kept saying on the phone when i call it will be delivered today. Guess what? After it was 12 noon: Now its saying tomorrow. I called and demanded to get it delivered today because i took off work for the day because the package was very important. But noooo. They dont care. Now they are insisting its not their fault that the package was delayed and cannot have me get it myself at the facility. Wth. This is the 3rd time this happened to me with them! Customer service line is a waste of time!
Here in our suburb of Cincinnati called Fairfax we have a UPS driver that has found a real time savings trick any package that is reguired to be signed for he leaves a tag on the door without knocking or ringing the door. Took the day off work to wait on a package to have them leave a tag that will be delivered the next day no one knocked or rang the door bell. So I had call and after multiple attempts got a person that speaks english and they had the package held. Which then reguired me to have to drive 20 miles round trip downtown to a bad part of town to pick up package
I have had nothing but headaches when I order items to be "expedited" they NEVER show up!
I always request FED EX as they seem to be able to provide the service that I desire and they advertise, complete shipment on time!
I am going to request all packages be sent US MAIL as they are seemingly more reliable!
The worst company ever! We sent a package which we paid extra for Saturday delivery which was undelivered. We frantically called them on Saturday to no avail. Now, Monday, we have been calling to see if it would be delivered at least in the morning, NOT! I have been on the phone with UPS since 7:30 am. It is now, 11:33 am and still no package...they promised it would be delivered by 10:30 am, NOT! Every time I call customer service and speak with a supervisor from Utah and Florida, they don't have a clue on what happened. They screwed everything up, forget about the 12:00 pm meeting by boss is having with our client and YES...NO FREAKIN' DOCUMENTS CAUSE THE GOOD FOR NOTHING UPS PEOPLE COULD NOT DELIVER OUR PACKAGE AT THE PROMISED DATE...WE WILL NEVER NEVER NEVER NEVER NEVER NEVER USE THIS COMPANY AGAIN! BEWARE IF YOU SEND PACKAGES THROUGH THEM.
I am an employee of UPS Freight. I take pride in my job and sometimes do things against company policy to help customers. I won't give any details to my experiences, I'm only saying that we are not all rude, we are not all incompetent, many of us are hard workers. We work until the job is finished. We are given a load of freight to be delivered within a certain time frame. In addition to deliveries, we also have pickups with in the same time frame.It is a very complex system. Though many of you are understandably frustrated, try to understand, you are not the only delivery or pick up we have to make. Try to understand what we have to go thru to take care of the customers. I'm not supporting the idea of being rude to customers, but it is a very difficult job to do. Running a package truck is even more grulling than the freight side. Those guys might have 75-100 stops each day. Maybe more. Again, I don't support being rude, but it may help explain why your packages might get delivered to th wrong place or why the driver only waited a couple seconds for you to answer. The solution is surely being looked at. Don't assume we are all as described by so many of you! God luck with future dealings. I hope at some point you receive better service. And as some of you may already know, they're all about the same!
Who knew what a crappy company UPS was? I've not had the misfortune to have stuff shipped to me by them until recently. Companies I use have shipped to me by USPS and Fedex, never a problem. In the past two weeks my wife and I have had two shipments not delivered because there was nobody home to sign for them. In neither case did the shipper - my wife to herself from California - require a signature. In both cases the delivery man decided it was unsafe to leave it on the front step. My shipment was one that I needed before the weekend. I ordered on Wednesday, paid for two day air, and found the notice on the front door at lunch that a signature was needed.
Let me tell you: my neighborhood is old, houses set back from the road, very safe. The delivery man could have left his wallet on the front porch and come back to pick it up the next day. I and neighbors have had Fedex and USPS packages sit out for a couple days before, particularly around the Holidays, never a problem.
After I picked up the notice, I spent 45 minutes on the phone with several nice people in customer service who agreed to charge me $6 to deliver to a UPS store a couple miles from the house by 1:00 Saturday. OK, that is not what I wanted, but I needed the order. It didn't arrive. I called customer service. THIS person told me that service was not available on weekends, that my package would be at the UPS store on Monday. Five days after I ordered it, three days after promised, for $6 extra. No apologies, just that it was driver's discretion. Chicken [censored] ###. I've contacted the retailer, asked for a refund of the two day shipping charge since they have more clout than I do. And I told them that until they quit using UPS, I would not buy online from them again.
I have been selling on eBay for 10 years, shipping literally THOUSANDS of packages. Of the 15 or so shipped via UPS Ground, fully HALF are damaged. Of the thousands of other shipped via USPS over 10 years, only ONE was damaged with the item being broken, the result of being crushed. I sold a large item recently on eBay, entering "UPS Ground" as the method, and putting the size and weight carefully and truthfully (with size rounded to the next inch) into the item info. Ebay quotes the customer $140 shipping, which he pays. I go to print the label, and now it's charging me $180. I eat the $40 charge, print the label and drop it off at the nearest "UPS Store". The guy scans the printed label, and gives me a receipt. A few days later, I get a completely unclear email from UPS saying they're apparently charging me ANOTHER $60 PLUS a $6.32 "Gas Surcharge"! "You don't have to pay this, we've ALREADY deducted the amount from your PayPal account"! A few days later, I get ANOTHER email from UPS, stating that they're taking ANOTHER $110 from my PayPal account! Absolutely furious by this time, I call UPS, get an automated run-around for about 20 minutes, and get a person on the phone saying that the $110 charge is to send the item BACK to me because it was undeliverable. I inform the UPS person that not only was the package delivered to the customer, it was broken. She agrees to refund me the $110, but "it may take a few days to appear in your account".
As for the broken item claim, they're sayin "according to your Terms Of Use Agreement, you are supposed to have 2" of packing materials on all sides of the item, and it was determined not to have that!" . The item was a cast metal statue attached to a piece of 3/4" plywood, and suspended in the middle of a huge box. The only way it possibly could have been broken was to have dropped it from a height of 5' or better. Claim DENIED! I WILL NEVER USE UPS AGAIN!
I don't know if other courier services does this but they would just drop off your package in front door if nobody is home...not leave a note that an attempt to deliver has been made but nobody is home so it is at the closest UPS depot where you can pick up the package. I'd rather drive to the depot where the package is safe than in the front door where it can either get wet from rain or snow, damaged by animals & pets, or get stolen. not cool.
OMG UPS is the worst
UPS worse company ever everyday they get worse and worse I wish sellers had their own shipping business .
I think the only way any of us will get satisfaction is to file a class action suit. Below is the link to my complaint. I have filed complaints with my state Attorney General and insurance controller as well as filed complaints on various customer service complaints sites. There are hundreds, if not thousands of people who are not happy with this company's business practices and it seems that the only way they will take notice/action is if we all get together and do a class action suit. On peopleclaim, there are seventeen complaints against them. As I understand it, at least thirty-five people are needed to start a formal suit. I think we can get enough people for that despite a consumer advocate site telling me there is "nothing that I can do". The point of consumer advocacy is to remind companies that they are NOT "too big to fail" and UPS needs a reminder of that.
Here is a link to my complaint on Peopleclaim: http://www.peopleclaim.com/complaint-details/ups-united-parcel-service-headquarters-atlanta-ga-5977772
My wife ordered a custom handbag from guess, they drop it at mini market 4 blocks away then didn't make a phone call or left a door tag, the guy at the mini market wanted a door tag to give her the package, he could' t speak English too, they return it to store, she and I are disappointed with UPS, THEY NEED A LEGAL OFFICE TO PICK UP PACKAGES AT CANOGA PARK .CA
uPS is awful, I got 2 day shipping ordered on the 7th. Still not here on the 10th. So I call and they are rude to me, and threaten to just return my order to the sender! Horrible customer service I can't believe they're still in business!
UPS IS THE WORST COMPANY!
I COMPLETELY AGREE WITH ALL OF YOU.
I´M STILL WAITING FOR MY DELIVERY. I DID IT A WEEK AGO AND THE PACKAGE HAVEN´T BEEN PICKED UP YET.
THE WORST THE WORST THE WORST COMPANY. I WON´T USE USP ANYMORE.
Completely! Just bought shoes. And said was delivered. He just left at wrong address! Not as portrayed in the Tom Hanks movie!
On Friday March 30th I went to my local UPS Store. Located at 981 Highway 98 East, Ste 3, Destin, FL 32541 and was served by Stephen. I requested Priority Mail for my package destined for a PO Box in California. I was informed that the package would arrive Monday April 2nd by the UPS Representative. As of today April 9th I am unable to see any type of tracking updates. Both tracking numbers that I have been provided with says Pre-Shipment which means the package has not left UPS facility and only a shipping label was created. I have lost time and money in this delay, everyone at the UPS store seems clueless, as though I never dropped a package off. I have been back and forth between the Post Office and UPS trying to get answers as to where my package is. Since according to UPS the package was handed over to the Post Office. Funny this is a very annoyed supervisor at the Post Office sternly told me that if the package was not scanned by the Post Office it means UPS still has it. I intend to seek legal help/advise on how to proceed, this is utterly unacceptable. UPS is a service provider who people trust with their items, however clearly reliability is not a key factor if customers like myself cannot rest assured. That defeats the purpose of even providing a tracking number. Also why create a shipping label and then tell me blatantly that once you do that the package is out of your control. How does that help me? when the Post Office is saying UPS never gave them the package. To add insult to injury an agent at the store had the audacity to tell me that this happens quite often and my package might be lost or fallen off the truck.
Ps: Disappointed+Frustrated
UPS IS THE WORST COURIER OR SHIPPING COMPANY IN THE WHOLE WORLD! It's a total fraud, incompetent, expensive, and slow.
I won't go so far to say they're a fraud, but they are definitely the most incompetent, uncaring delivery company out there.
Omg, I fking hate UPS soooooooooo much. These guys are [censored] to the most level that is imbearable. WTF man, just get your [censored] sorted up before taking any order again. you suck!
UPS is by far the worst shipping company in the whole universe! I was expecting a delivery last Thu, 5 days later and still nothing. Best joke: they said address was incorrect (which it wasn't), so I had to give them the address again and guess what, they changed the address, sending me a confirmation email with a new, WRONG address (spelling mistake in the street name)! Also, I left my phone # - no call or sms, I tried setting up an account on 3 (!) different browsers PLUS on my iphone via their [censored] app - didn’t work, UPS site it says, "You can change your delivery after a delivery attempt has been made. Please track again using the InfoNotice number, which can be found above the barcode on the notice you received.” - but we never received any InfoNotice number nor any notice… called the tel. # they sent me in an email. Some very bad mannered person replied, couldn’t even speak properly and then hung up on me...
I needed this delivery urgently for a production, paid extra for the shipment, lost a week of work, and those retards are not willing or able to solve this... UPS never again!
Such an informative post regarding a complaint of ups, It will be helpful for many of us. Keep giving updates.
ups courier service
Horror story of the day. I have a very valuable and important package being delivered to my apartment. It is delayed by a day (it will now be delivered August 15th). I email customer service and get some copy and paste message (this comes in later) that it was delayed till the 17th (Monday) due to weather conditions (well, beautiful weather here so, what gives?) Okay, fine, I'll pick it up tomorrow or something if I can figure out where this package is and just see how this goes. I check the tracking, it'll be delivered tomorrow (August 15th). Okay, at least I'll have it by monday for the event I need to attend with it. August 15th comes, package requires my signature and my signature alone. I mentioned that my neighbors, should I have to leave, are allowed to sign for me as I need this item no matter what. Around late 1PM I get a notification my package was attempted to be delivered at 11:56; ooooops, we missed ya. I never had someone knock on my door. No InfoNotice on it either, or my neighbors, or the office in the main building. I still have no idea what facility the package shipped from either. Great, expensive and important package on the loose with an inept driver. I contact customer service, gentleman is very helpful, "I am so sorry, the driver will call within the hour and re-deliver it to you today!" An hour and a half later; nothing. I call customer service back. As I am in the middle of the call, I revieve a call from an unknown number. I call back IMMEDIATELY. It rings, and rings, and rings. I call multiple times. Nothing. Check the voice message; it's just a name saying that, oops, drive has already arrived back at the facility in a general location in a town not even 11 minutes from me, but I still don't know WHAT store location, and he won't be coming out. However I can pick it up monday or the driver will attempt to deliver it monday. I. Still. Don't. Know. Which. Facility. And I certainly don't trust the driver. I call multiple locations; they have absolutely NO information on my package. Contact customer support again, I'm in tears at this point. This delivery is everything to me at this point, I'll do whatever it takes to get this item (this is for a very personal and important event which is why this has become such a dire situation). The woman is very sympathetic and sends out another message to the facility that is in control of my package (she doesn't know which one exactly it is though, so again, WHERE IS THIS THING?!) She tells me her message said to reach out to me immediately and have it delivered TODAY! No exceptions. I have heard nothing. Email customer support for deliveries and what do I get...the same copy and paste message about bad weather and that's why it's been delayed. Word for word. It is GORGEOUS OUT with no bad weather in sight. I am utterly LIVID and APPALLED at UPS for their horrific, disgusting, lack of care and professionalism for handling these things. Also, for further notice, don't ship with them, USPS is cheaper and offers protection (I go with them EVERY TIME after I spent HALF of what I did initially sending my first care package through UPS to a loved one deployed overseas) with a guarantee it'd be delivered or I'd be compensated. If you can avoid UPS...oh my god avoid them like the plague. I am disgusted. I have no words.
Don't think. Just drop the package off. Leave the responsibility of whether or not someone is home or living in the home to the sender and recipient.
My landlord told me to leave the For Rent sign alone. That they would come grab it in a couple days.
Well, the UPS man shows up. Sees the sign and decides to mark my package as undeliverable: Recipient Has Moved.
I hadn't moved away! I just moved in! I needed that package for work. Now, at my new address and missing a week of work without that router that was supposed to get to me.
A WEEK of work.
UPS is the worst. Multiple times they have lost the package!
DITTO! I've decided to avoid ordering from companies that use UPS, and I'm letting those companies know why I won't order from them.
6 December 2921 UPS picks up an envelope from my home address in Ireland. Recipients is a 19-year old friend of mine in Russia. 8 December the envelope arrives in Moscow airport. The envelope contains a Christmas present. To make a long story shorter, the envelope never left the warehouse till 11 January 2022, so more than a month later. UPS Moscow wants recipients company information. I emailed that there is no company - no business, just a private gift for a friend. She lives 700km east of Moscow, but the envelope stays in Moscow and UPS does not call her. UPS asks for a copy of her passport. I email the ID pages. The very next day UPS decides to return the envelope to Ireland. The envelope arrived in their Irish warehouse on 12 January 2022. They do not deliver it back to me, because "the address is incomplete", even though they knew how to pick it up from the same address. It is now more than a week later, and still nothing, even after lots of emails and phone calls. Forget about UPS !
I know how you felt... they are the worst... I don't think I'll use them again and I'll tell anyone I know. UPS is going down. Big company like this they don't really give a damn. I lost my package before Christmas last year, after about two months so-called investigation... still no one contacts me at all... horrible
I hate UPS they are the worst company ever! 1 out of 5 times I have properly received my package! They are horrible one time a driver even dropped my package off at the wrong location and all I was told was “he will circle back around and get your package” no new time frame nothing just complete ignorance from everyone at that company. I hate when people send me packages via UPS I know I am not going to get my package and that’s really sad and pathetic
We had a package being delivered. It wasn't there. We contact the driver. He says it's delivered, but it's not. He sends a generic picture of a white door. It's not our door. I try to contact UPS, because there should at least be insurance for the part and I can't get through to them. They are closed loop of "we don't talk to anyone." Worst experience ever. Bad experience with the driver and worse experience with company. I under a mistake, a theft, problems, but a complete REFUSAL to have phone where I can talk to someone. That's corporate policy. That sucks and won't change until people refuse to use them.
UPS delivers from another dimension, I ordered some soap pods 10 days ago, they where shipped the same day and where supposed to be deliver on the 15th of April. According to the UPS tracking my building doesn't exist is not on the GPS. I received three packages from Amazon and Best Buy they found the building, I'm here right now, those UPS drivers are lazy and make up the stupidest excuses to avoid doing their job.
Always changing to a later delivery date
Last month, ups lost a $400 signature conformation package, but that is not my main issue. It is the claim, the big tease, a package is out for delivery giving an early window, then pushing the time back and back and back eventually rescheduled for delivery a constant re occurring issue. Happened yesterday, into the night now delivery is pending while amazon claims it will be delivered today by 8pm. This is horribly inconvenient, keeps one in limbo and wasting time by hanging around for a package. Other carriers do not do this, they actually deliver the package when the out for delivery message goes out. What is wrong with ups as they can not do this?
They haven’t brought one package to me. I absolutely hate this company.
UPS doesn't even attempt to deliver packages that require a signature lol. The other day they said they attempted to make a delivery, not one person showed up on my camera the whole day, and i was home. Online notification said business closed lol. Its a residential property, I was home all day, and no one showed up on either of my ring cameras. I go out of my way to avoid using UPS when I can. Id trust pigeon carries over this company. Not sure how they're still in business.
I sold a bike on Ebay that was shipped UPS. It arrived damaged and the buyer rejected. I the seller and the buyer waited 4 days as UPS scheduled an inspection where the packaged arrived at the buyer in Vista California. I checked the UPS shipping records and they were clean I went to tracking through UPS box store and found an acknowledgement that the package was damaged in shipment, that they would continue shipment and notify me the shipper. None of this was done. It took 3 weeks to get to Corporate to get someone that would get past the South American intentional dead end phone banks there to eliminate any claims. They sent out forms twice. I filled out forms twice. That was 90 days ago. I had a carbon Bike my 10 th bike shipped 3rd through UPS and first ever damaged. It was bubble wrapped with derailleur removed. It was packaged almost UPS proof. A forklift through the side of the box compressed the down tube and created warranty failure. It cracked at the v-Brake both rear down stays, cannot be repaired or sold because of liability. The frame replaced would be $3800 as the Emonda Trek was new with 1221 Strava miles. They assured me it was being addressed. I am now reasoning they never had any intention of paying even though I purchased additional insurance of $4000. This operation is intentionally sending all complaints and claims to a dead end spot and are not paying. Do not ship anything of value with UpS as they are no longer legitimately paying any lost, stolen or damage claims. They are less than honorable and resemble a company that is destined to change or die. Ship with another shipper as you won't find out until you loose something and call damage claims. The exhausting and exasperating claim process they have set up is intentional.
I too have experience that UPS is undoubtedly the bottom of all mail transport services. My horror scenarios are all the same: ordered a expedited package (from Amazon), tracked the package to arrival (in Tokyo), "package delivery delay due to unknown address", three-weeks later, still same message. So I contact UPS online. After two run-arounds and transfers to various departments, I realized Ive spend over 2 hours chatting with them. The assistant gave up and just said I need to contact the local UPS carrier. I called the number provided, Office Closed for the weekend.
Now, I should mentioned this is the third time this has happened to me with UPS. But I've learned that UPS just passes the package off to a third-party service (non-UPS), with no responsibility if the package gets delivered or not, nor any trackable timeline when it may get delivered. I've still no been given a reason why my package is still in limbo, or even where the hell it is. It's now been a full month for a 5 day delivery promised via Amazon.
Fool me once... fool me three times... I'm the dummy for even thinking about using UPS again.
you ordered via amazon a package? did they say it would be sent via UPS? amazon usually delivers packages ordered on their site via their trucks. are you sure it was from amazon you ordered?
Amazon partners with UPS. Unfortunately, they do it way too much in my area. We have the Amazon trucks but they also use FedEx and UPS for whatever reasons. I think it probably depends upon the location it’s coming from.
They have a terrible customer service. Poorly trained, incompetent and unhelpful.
I have never had a package delivered on time from UPS, it's always several days to weeks late. They are the worst, I wish Amazon and others would stop using them.
UPS is the only worst thing that I have ever seen in USA.
Ups is one of the worst shipping company I ever seen, staff is not experienced driver are rough and rude not clean at all never delivered items on time, when call customer service no one give correct answers, looks like management make nice incomes what else they want nobody should use this junk carrier