UPS review: Shipping and customer service

In good faith I paid for timely shipping of an item. UPS provided me with a delivery date. Additionally they provided 5 other shipping date but the package was left sitting in Doraville GA for 4 days. They stated the delivery address was not correct. They did nothing to contact me and lied about the reason. After going to the local service hub on Mixon Dr., which was useless, I received the package. It was obvious that the package had been repacked and parts were missing. I contacted UPS and the shipper. Shipper confirmed that their logo was on the box. The box I received had no logo. Shipper also confirmed that this happens all the time. UPS destroys the boxes and then blames the shipper for their rough handling. I called the 800 number to file a complaint and request the refund of my shipping fee and the reimbursement of the lost or stolen parts. They called me at 0350 in the morning. Then throughout the day I called, being placed on hold for almost an hour...they told me they will respond to the shipper.

I am asking you to get involved as this type activity is rampant. They are allowed to conduct shoddy business practices, take peoples good faith money, and then deny responsibility for their incompetencies. They have already notified the shipper that they cant find the original boxes, which they told me they dont need, and that they will do nothing to make me whole. I have screen shots and emails to back up this claim. Plus, UPS says they recorded calls so the activity of my being put off by them should be available.