UPS
Reviews and Complaints

I shipped 2 packages to Nigeria from Virginia beach (1Z75YF080410095336 rerouted on 02/20/19 and 1Z75YF080410739435 shipped on 02/20/19) on different days and they are expexted to be at their destination by 25th of February (Today). However, the packages are yet to be received. They are meant for an immigration interview at the US Consular General tomorrow morning at 7am.

UPS drivers are dishonest, incompetent, and unreliable. They frequently, falsely claim that a delivery attempt was made for items our family have purchased online, the most recent instance of which was today.

We were at home the entire time the driver claims the delivery attempt was made, but no one rang our doorbell, which functions perfectly; nor was any form of Info Notice left at our residence, and we have multiple witnesses to this effect. In light of the extraordinary inconvenience the futile wait for purchased items creates for untold numbers of dissatisfied customers and the complaints that have ensued over the years, one would think that UPS would have taken measures to rectify such irresponsible employee behavior, but this is clearly not the case.

The Internet is full of thousands of complaints made by customers who have experienced the exact same ordeal, and in a city like Los Angeles, where a three-mile drive can easily take one full hour, it is nothing short of audacious to ask customers to drive to a pick-up location to retrieve their items! The dishonest drivers responsible for extreme inconveniences of this nature need to be held accountable, and UPS needs to introduce measures that can effectively prevent this type of dishonest conduct among its drivers and staff.

I had an order of chocolate covered strawberries to be delivered on 2/15/19. records show they were on the truck for delivery the morning of 2/15/19 however your driver marked the package as the "street number is incorrect" at 11:25 a.m.
The address was never incorrect, we are just a corner lot and it is easy to misinterpret what street our address is on. Our house numbers are 6 inch numbers and clearly visible. s.
The berries remained on the truck on Saturday and were never delivered and of course you do not deliver on Sunday.
Apparently our address corrected itself and they found their way to us on Monday - three days later and very much spoiled.
This is not the fault of the company because they were shipped when they were supposed to be, this is a UPS issue and should be reimbursed by UPS.

The UPS tracking number was #1ZA9A321P201246492
the value of the order was $49.97 - money I am unable to get back and I feel you should replace.

We are expecting a package from Amazon. They say it is being delivered by "UPS SurePost". It was supposed to be here Friday, Feb. 15th. We got a note which said it was undeliverable. No secure location... Nobody to sign for it... This is nonsense. My wife and I were both here, all day, and this was a $25. item which required NO signature. And UPS has delivered MANY packages to this address, without problem, especially over the holidays. Anyway, the next delivery attempt was to be Saturday, Feb 16th (yesterday). Again, we were here all day and the house was open and plainly occupied. Again, we got a note saying it could not be delivered, for the same reasons. Amazon says they are using some "new" carriers. It looks like a "new" carrier can't find our house. Our package will be returned if they cannot deliver a third time. Please help find our package and get it here. Thanks

We arranged to have automatic bill deductions come out of our credit card account.
One of the credit cards was compromised, so the credit card company cancelled the card and reissued a new card.
We received a call from UPS that our payment was declined. I explained that our credit card had been compromised and made an ACH debit on 2/12/19 for the full amount up to date, not just the past due amount.
I then had one of the staff members put the new credit card on file with UPS the same day 2/12/19.
On 2/13/19 the ACH debit cleared our bank so we thought nothing more of it.
Until on 2/15/19 when we went to ship again and were informed that you hadn't received out payment.
I then called your billing line 800-468-8823 and was basically told they had no proof that we paid and that I should email them out banking statement, even after giving them an invoice number.
I explained that I was not comfortable with emailing them our banking activity ledger, but did give them the ACH codes that were associated with this payment.
I gave them the statement info as to where the $355.68 amount came from.
As it turns out, we overpaid on our account...
The first agent I spoke with wouldn't listen, just kept over talking me and told me our payment had been mishandled and posted incorrectly.
Then giggled and laughed and said oops, he was mistaken.
The second agent was nice enough until the end, but was just as insistent that I should email her the banking activity ledger, but could not see that they had received the ACH debit, even though I could see that it was deducted from our account online...
So where does the money go when it leaves our banking accounts via an ACH debit?
The agents I was communicating with were in the Philippines. They couldn't have cared less about us or the fact that I was so upset over this that I was ready to pull our account with your company.
So, UPS - you just lost a loyal customer that you've had for over 15 years.

We are a business in a small office building and for 5 years, UPS drivers, operations personnel and corporate have ignored regular complaints about the lack of service afforded us by their delivery drivers. Drivers are not lazy enough to fill out "Sorry we missed you" info notices and leave them on the outside of an office building WITH AN OPEN LOBBY, but they are too lazy - or because of the repeated complaints lodged by tenants, perhaps they are told - to ever deliver items to our suites. Usually, packages are dumped in the lobby near the mail boxes, but some of them are even too lazy to leave the packages. Everyone in the building tries to avoid UPS - we only have a FedEx drop box and USPS mail pickup - but some companies only use UPS. I no longer buy office supplies on Amazon because they use UPS and I cannot be guaranteed delivery. Not just on time, but ever. Seriously, we have also found undelivered UPS items dumped in nearby alleys!

Delivery address is:
30 N. 41st Street
Philadelphia, PA 19104

On 11/26/18 my package was delivered to Precision Urethan in Hempstead, TX.
Tracking # 1ZA648630342366090 - Shipper Number # A64863, File # [protected].

We received a package from our customer that contained a urethane covered tube to be reworked. The package was approx 8x8x84" and weighing 36 lbs. This was shipped to us by UPS. We forwarded the part in the same package to a company that we contracted to replace the Urethane coating on the tube. When Precision Urethane received the tube they called us and told us that it had been damaged in shipping. We called UPS and filed a claim against the insurance that was purchased to cover for loss or damage to the Roller in the box. UPS sent a representative from Crawford & Company, who was retained by UPS to investigate and evaluate the claim. Crawford denied the claim stating that it was not packaged correctlly and the roller was not protected properly.in fact, it was correctly packaged according to the UPS guidelines. It was clear to everyone that the container and part were damaged by a forklift. The fork on the forklift hit the packed so hard that it penetrated the package and severely dented the precision tube inside the package. This is the reason that we purchased the insurance in the first place to cover damages that UPS did as stated above. and we expect UPS to fulfill their commitment to reimburse us for the cost to replace/repair of the part inside the package.

The only fair resolution is for UPS to honor the contract that we agreed to and pay the insurance claim. Why purchase insurance just to be denied, when you have filed a legitamate claim.in order for us to honor our responsibility to our customer we must be burdened with the cost to build a new tube or repair the one that UPS damaged in transit. UPS needs to honor the claim as they damaged the packag in transit by their forklift. Insurance was for $500 and we need UPS to send a check to us for the damaged property that they did. Please have UPS mail a check to
Cen-Tex Tools Inc.
101 E. Jefferson St, Whitney, TX 76692

On Monday February 11, my package with tracking 1Z9481943504981072, first said it was going to be delivered on Tuesday the 12th. Then the status changed to unknown. I called customer service. They said, that because it is 2-3 day service, they will not delivery it early on Tuesday. Thus it will be delivered on Wednesday. I logged into my ups account and paid for it to be delivered between 145pm and 345pm. Of course it wasn't. Someone was to call me with an update, and the didn't. Come 745 I called again and was told it wouldn't be delivered there were extenuating circumstances beyond ups's control. Not sure what that is, but this is NOT acceptable. I paid to have it expedited. I paid for the window of time. Then no one even calls me back. Because it is a phone needed for my daughter, I am going to pursue this legally because no o e would help and it is all on you.

I felt embarrassed when I went in to get a paper notarized and the notary guy forced me to sign the papers when I had a soft cast on my arm. The guy didn't care and said I had to. I felt deprived. There's video and a employee who can verify.

Also I went in a week ago and asked if I could get help from someone else and then he kicked me out

Raymond hernandez of the store is his name or that's what at least he gave me.

Ups store is located at the quad of Whittier in Whittier ca.

Packed huge estate job shipped 22 boxes in all over a two day span. 9 boxes recevied the other 13 came back to my store! Not one call from hub before returning such a large load..
Driver put in not in third attempt which never did three attempts only marked one day on boxes plus customer was home and lives in small town and need signature they drop at postal store down street.
Major screw up now I have 13 boxes have beat up in my backroom. UPS will try to bill me for returns which I will not pay and UPS needs to provide labels to ship these back. Also I'll need compensation to repack damaged boxes.
Here is a couple of tracking numbers that belong to this case..
1Z9416e40391024298 said driver release which wasn't all had signature required.
1z9416e44290245219 one of the 13 returned

When we checked the Tracking number for ourvpackage it said it had been delivered at 10:07 Jan 30, left on porch but it was not there and the lack of footprints in fresh snow clearly indicated no delivery had been made and we were home all day!
Our address numbers are large and clearly visible!
Good that we have honest neighbors as package had been delivered to wrong address.
POOR SERVICE and second time we experienced delivery to wrong address by UPS.
We will notify Costco Canada to suggest they us Fedex for online purchase deliveries.
UPS customer service is terrible!

I have called in a complaint already against our delivery driver back in DEC. 2018 and was informed that there was nothing that can be done. If we did not want the delivery driver that we would have to pick our packages up. As a business owner it is my duty to protect my employees. I have two different employees that are willing to testify on his wrongful manners. He has used inappropriate language towards us, touched my employees in a wrongful manner, and is very unprofessional therefore I am requesting yet again for a new delivery driver before taking further legal actions.

UPS shipped a package for me 1/8/19. My customer " receiver" opens package only to find out everything was destroyed. After further review, instead of sending someone over to investigate, they throw out the ISTA act. I understand putting this in place to protect UPS, but what's in place to protect the honest public. It's so easy to run to something written, instead of doing a little bit of investigation.

This is what they sent me...

The contents contained in the package described above were damaged. We regret any inconvenience
this may have caused you or your consignee.
The complete contents have been delivered.
When damage occurs, UPS inspects the package and evaluates the packaging according to our
packaging guidelines which include the International Safe Transit Association (ISTA) 3A Test
Procedures for small parcel delivery shipments, published by the ISTA. Your packaging did not meet
these guidelines. UPS is not liable or responsible for loss or damage to any package from improper
packaging.
The evaluation revealed the following deficiencies in the packaging that was for this shipment.
· The large cell bubble sheeting used for cushioning did not adequately protect the merchandise.
Recommendation: Use foam sheeting with a minimum thickness of 1/4-inch (0.64 cm). Include several
layers to ensure that the entire product is cushioned, and pay close attention to protecting corners and
edges. When packing multiple items, wrap each item separately. Fragile items need separation from
each other, and from the corners, sides, top, and bottom of the box. Each item should be surrounded
by at least two inches (5.08 cm) of sheeting and placed two inches (5.08 cm) away from the box walls.

I bubble wrapped each part so I knew personally it wouldn't get damaged by a simple drop or bumped during transit.

I'm just one person, but I feel we all should be heard since we are the ones paying their bills. I left this complaint, but I'm sure it's thrown away and not discussed on how they all can help.

To whom this concerns,

You can't be serious. Not only is my customer out of what was promised to him, UPS has taken $537 from my pocket.
I wrapped each door very carefully with adequate bubble wrap to protect these parts. I don't care if you use ½" thick foam, this looks like it was so mishandled that nothing would have protected it. It looks like it was dropped from a 2 story building.

But, because of your International Safe Transit Association (ISTA) 3A Test Procedures for small parcel delivery shipments, published by the ISTA, you are protected to tell the customer to get lost without any further review.
Your customer service is absolutely the worst I've seen yet. I will no longer be using UPS and I promise to tell my customers of mine how terribly UPS handled this situation.

Phil Lange

Attempt #1: I ordered from Lowe's. They shipped with UPS. UPS emails me on day of to say I have a delivery pending. I'm at work til 8pm. Try to call but they are on Bankers hours and Eastern time. I'm on shifter workers hours in the West. I try to contact via their website. Found that they shipped the package back as "Customer Refused". Nope. I didn't see the package.

Attempt #2: Lowe's contacts me to find out why I refused. I tell them differently. They resend. Once again I get an email while I'm at work. I tried for 2 days to arrange a delivery time. Used 2 phone calls, multiple emails, Website and App all trying to have some contact with the warehouse 50 km from my house. Nope. "Driver never got the message". Dropped off my package at my door while I was at work. At least my neighbour saw it and put it safely in his garage.

1-8-19
I do not know his badge number or truck number. The driver delivers to Wisner, Louisiana
Today on his route on Brushey Bayou Rd. Around 1pm, I met him at a curve in the road, I got over and he came right at me running me off the road into a corn field. He never stopped and went on his way. Once I was able to get my vehicle back on the road I went to look for him, I met him coming back down Brushey Bayou Rd where I attempted to stop him and he drove around me waved and continued on. I blew my horn until he finally pulled over, I hollered at him he ran me off the road to which he responded "Yes ma'am I know, I am sorry" I then hollered you are damn lucky my 7 year old daughter was not in this vehicle he said " yes ma'am" I told him he better start paying attention in the curves and he responded "yes ma'am, I'm sorry"
He knew he ran me into a cornfield and didn't even stop, then attempted to allude me knowing darn well why I was trying to stop him!

Driver of Truck 665236 Oregon License plate 29678 was driving unsafe following us for miles almost on on bumper approximately at 9:30am pst on River Road in Hillsboro, OR. We were in a Silver Hyundai Sonata Hybrid and going the speed limite of 45mph. Several times he attempted to pass us with a double yellow line. The roads were wet and curvy. He remained very close to our car until we got to TV Hwy.

This is UNACCEPTABLE behavior for anyone especially at UPS driver!

The UPS driver for my home is a blond lady always wearing a visor. We have security cameras and she is always mumbling something to herself. She ALWAYS throw my packages. She got no gentle manners. All my packages are from Amazon and she doesn't seem too thrilled to deliver them and has already broken some items inside some of my packages. She needs more training on handling packages or get a new job if she is tired of this one!
POOR CUSTOMER SERVICE.
Her attitude is not the one expected of a well paid employee.