US Bank
Reviews and Complaints

When the pandemic started I heard from some friends that their Banks were lowering their interest rates to help out. I decided to call US Bank and inquire about it. I was told that they did not offer that, however, they could set me up under a Forbearance plan, when I would not pay the Mortgage until my situation improved. Then when I was ready, they would do a Loan Modification.

Well it came time to do the loan modification Nov/2021. And that’s when trouble started.

Y received only one copy (There should be two) of the documents accompanied by somebody else’s Documents with ALL of their information.

I called US bank. The agent told me to just make copies of the document, sign and notarize and send them back.

I did as instructed, payed $20 for the Notary, and sent them back.

About a week later I received the same documents, this time the two copies were present. When I called to inquire as to why I had received a second package, I was told that I could NOT make copies of the originals, which is what I was told by the US Bank agent the first time. When I received the second package I didn’t respond to it, since I had already done as told and sent the original documents (No one told me that the original package was turned down). This delay on my part made it to where I only had that day to sign and Notarize and mail the documents, but I had work that day.

I called and was able to have them issue a third copy of the documents and extend the timeline.

I, promptly, signed, notarized and mailed this package. I waited and waited. No phone call, no e-mail.

I called again. I am told the modification did not go through due to signatures. Nowhere on the instructions does it say that you don’t “sign” it as you normally would. You need to write your name in cursive so that it is legible. At this point I ask if a new package can be sent and Am told that unfortunately, that offer was no longer available. We would have to cancel the modification and request a new one. So I did. This time the offer was not as favorable as the original, but I accepted it. I never received any instructions, or paperwork, or e-mail. I called on March 3rd 2022 to inquire as to the status and was told that everything was ok and to just pay the amount of this latest modification, which I did right then and there. Still no phone call, e-mail, but I did received certified mail saying I was in default and if I didn’t act soon the Foreclosure process would begin.

So I call again. I am told that because I didn’t remit my payment on the 1st, my modification was dropped and no longer available. Now it seems I have to pay a balloon payment of the deferred payments and apply for a new loan!

Worst customer service I have ever had. I have been told opposing things throughout this whole process by everyone I spoke to, not to mention the 20-50 minutes on hold. And to think, I never asked for this. I simply wanted to see if my rate could be reduced. All my payments were automatically made prior to this. My credit is excellent and I am very jealous about it. I have been treated unfairly, and I will seek legal counsel.

I have experienced the worst possible treatment and customer service in my life. Period. The branch manger at the South Hill, WA location Tatyana has no sense of respect, she is extremely rude, judgmental, and frankly over steps her position. I established four bank accounts online and the system paired me to the branch in question. Two CD accounts were opened along with 2 wealth management accounts and two general savings accounts.

The CD accounts were opened on March 4 and the amounts were $220,000 and $233,000. The later was for 1 month and matured on April 4th. Since that time I have been lied to locked out of my account, and all types of holds have been placed on my accounts. I have spoken to everybody in US bank it seems like fraud, and "back office" included 4 different branch mangers, and the only person I can talk to is this Tatayna person.

No other employee or personnel can do anything to help me. this is my money and I am being locked out of it. When I ask the branch manger I was repeatedly referred back to why the holds and she says its because of 3 checks that were written and deposited into my account. the checks came back not paid and she felt this raised all types of flags.

that was a misunderstanding on my part and has been taken care of. Next my balance reflects I spent $-2000 and that is in accurate. I have asked Tatyana to show the steps that were taken to arrive at the negative balance she refuses to. I have a positive balance in all my accounts, also tried to square the erroneous $2000 debt and she refused. I tried to cash in my CD and was denied. I was even locked out of my online account. Yet I still have open accounts and one of which is my CD that is mature. I have also tried to close my accounts, and Tatyana yet again prevents that. Finally I have received all bank account statements including the now mature $233,000.00 CD. I have also received corresponding mail that states after a separate verification process; and a phone call by the fraud department, before my CD account was even opened; verifying I in fact opened and funded the accounts, Tatyana all of the sudden one week before my CD matures after its been posted for 23 days that her back office is going to do some verification of there own separate to that of the companies pre account opening verification.

I waited and I still am waiting to either close my accounts and collect my CD that is mature. I have all bank statement's from US Bank and the external funding account to which the CD was funded through. Yet I have not been given the opportunity to show anyone my other and current account information or close my accounts. No explanation has been on why the mis treatment and conflicting stories from within and from US Bank. Next I have not been given an opportunity to rectify any errors I have un unknowingly caused or the ability to close my accounts.

Please help fix this and close my accounts and issue a check for the balances remaining.

For 5 days, I have attempted to upload two small pdf documents REQUIRED to process my mortgage assistance request. Every time, the same error message:

ERROR: US BANK DOCUMENT UPLOAD SERVICE IS NOT AVAILABLE AT THIS TIME, PLEASE TRY AGAIN LATER."

5 days, at least 30 separate attempts using two different computers, 3 different browsers, AND the updated iphone app. Same error.

Then, the only email address for customer service — [protected]@usbank.com — bounces back undeliverable!

I did not choose US BANK - my mortgage was sold to them. Bank of America offered to refinance, that may be my only recourse.

On April 4th 2022, in or around 1:00 AM, I attempted a withdraw from my EBT cash card at a US Bank ATM located in Safeway market at 20620 West Homestead Road, Cupertino, CA 95014. After putting in my pin number, selecting "checking" on the card, and typing in a withdrawal of $140.00, upon completion of the transaction the ATM put up a prompt saying something akin to "Transaction Could Not Be Completed At This Time" (this is not verbatim, but a paraphrase from memory). I received no money from the ATM nor a Receipt (which I had selected from the options). I intuitively called the EBT number to check my account balance, and indeed I had been debited - $140 and received nothing for it. Roughly 5 to 10 Minutes later I reported this fact to a Night Supervisor at the market whom I have been familiar for many years. He informed me that I would need to contact US Bank.

I have a ReliaCard and it took me a year and a half to prove my identity to pua system went to the to the court and pua lost I won whatever you want to say lost or one I approved my identity to them and I think that's all I needed to do but no I have to prove my identity the cardhold of the services wow it took me a year and a half to do that through Ohio now I have to do it through card holder services and so far we're looking at a week and a half out and I have sent and a perfectly clear copy of my ID which I have a receipt for and still nothing and I don't understand why I would have to prove my identity to the same people that I had to prove my identity to for a year and a half and finally was giving the okay to get my pua cash why

For the last three days, I have tried to open up a Business Not for Profit account with U. S. Bank located at 9795 W Lincoln Hwy, Frankfort,Illinois,60423 only to be disappointed and frustrated. At first I was told to make an appointment for an in person appointment which I did, and three days later, I'm still being asked for information to validate my business. I'm insulted only because I'm wondering if it's the color of my skin that is hindering my opening an appointment at the Frankfort location. I currently have an account opened with Chase and never had any issues; however, I wanted to change due to the monthly fees that are currently being accessed to my not for profit organization. I have spoken with the Branch Manager Liz Mohammad and asked her what was the problem with my account being open and I was informed they are basically sending me through hoops to avoid my account being closed down by the back office. I assured her that I was not worried about that being that my business has been opened since 2017 and I have all paperwork validating my business. I further was irritated because I'm trying to put money in U. S. Bank not asking them for anything. At the end of the conversation I was told that also they take the bank normally takes their last customer at 4:00 p.m. and my appointment was at 4:20 p.m. which also caused a problem. I simply asked if I was to go in my own neighborhood to open an account would it be easier? I then thought it was too much of a hassle trying to open the account and asked her to destroy my paperwork I would take my business elsewhere. I'm simply annoyed that this is the case to try to put money in any account that is legitimate and I have all of the legal documentation for my business.

First of all, there's not enough space to explain everything that went on regarding our application to obtain a secured loan against our home. From the initial application submission, we were kept in the dark and if there were any updates, they were forwarded to us without any explanation. For instance, trying to borrow money based upon our home value which we were asking $40K to pay down credit card debt. Once of the first patch of documents, only authorized a $15K loan. Once again, no explanation why and how they came up with these numbers. I want to go further and say that the loan officer who handled our loan did an extremely poor job contacting us. Maybe I was wrong when I thought the person would call me as to the status of the loan application and especially if there were any adverse actions against us. Nope, nothing. Maybe the phones at her branch/location were broke. I would have to give her a rating of a 1 out of 10, meaning she got the lowest score. If a person can get a unsecured loan, why was our "secured loan" application rejected as the money we sought was going to be applied for credit card debt. To me (and I'm not a banker) is if you want to pay off say $40K in credit card debt and you borrow from a bank $40K, isn't that a wash. If you owed something $10 and you borrowed $10 from someone else, wouldn't you still owe someone $10? Maybe US Bank thinks that if I had borrowed the requested $40K, I would then with my credit card debt, then owed $80K.There will be a day (unknown at this time) when I will end my 50-year association with this bank. Don't know when and don't know how, but it's going to happen,

I was once a "metal" client... Gold platinum something. Since I was wealthier, I could send wires for free; could get fast and accurate information; was treated well, had phone calls returned. Today, I set up an appointment at 9am after my overnight shift at local hospital. I had gotten the confirms about how I needed to be prompt and be ready... It is now 9:52 am the call was scheduled for 9 am — they confirmed the correct number. Nothing... So I called the main number when I went to the autobot to say I didn't get my call who directed me to customer "service" where I waited and waited for... The bonehead on the other line asking me if I knew the date, the time and stupid crap like that.

They are horrible> they can legally discriminate based on trust funds but when they set up an appointment for a 3rd shift hospital worker, you'd think they'd have the decency to at least let me know they're blowing me off for kicks. Horrible horrible service. I can't get "in person" help, I can't even set up an appointment for help.

I haven’t received my check 454.00 you took out for a lease car. I keep getting the runaround. Last time it was my check was sent out on February 16, 2022. Haven’t received as of today. My lease was over a month or so , than I was told they would refund me for over payment. I would never refer US bank to anyone.

I have had a Checking account with this bank for the last 4 years and in that time I have had a NUMBER of issues, everything from them freezing my debit card while I was here in my own town making my usual purchases (groceries, gas, etc.) but yet last year when my number was stolen and someone was in Las Vegas using my card literally at the same time I was buying groceries here they DID NOT catch or stop that and I lost well over $1100.00 that was never returned to me, despite a "full investigation" where they found that was fraudulent activity. But this is my final straw I am a registered nurse and have worked full time during the pandemic, with the amount of work for healthcare workers my direct deposit is usually REGULARLY anywhere from $2-4000 a pay period. I recently took on a second job just for extra money and proceeded to deposit my payroll check into my account as I always do which I sincerely regret, For whatever reason (and I say whatever reason because I have literally talked to 8 different people over the course of this and have gotten a different answer every single time) but for whatever reason my PAYROLL check has been held and has been flagged as fraud. I am not only unable to access my own money in my account apparently a note has been placed on my account "DO NOT LIFT HOLD" as if I am trying to fraud myself. I spoke with my 8th YES 8th customer service rep and she made sure to tell me that the note had been placed and nothing could be done and spoke to me as if I was trying to run a scam on my own account. She had a snarkie attitude when I asked why all this had happened and she explained that all the other CSR I spoke with before her just didnt understand "this kind of hold" or situation and that it was because it was considered fraud. I have never been treated this way in my life. Because it was my Payroll check I had many of my bills on autopay (as I have for years) and many things were not paid and came back returned. As soon as I am able to I will be closing my account and leaving this bank, The irony of them doing nothing when my account actually did have a fraud situation and never paying me back my money but freezing my account holding my payroll check as if I am the one committing fraud is BEYOND ME.

US Bank is the one who should held up for fraud, they are no help to their customers and have unethical practices. As I said before I have never been treated this way in my life. After these past 2 years to be a frontline medical worker as hard as we work for our money and what we endure for it to have your bank hold it and talk to and treat you like a criminal WHEN THEY DONT EVEN CARE TO HELP WHEN THERE IS A TRUE CRIME is disgusting.

02/22/2022

I Bought a two $50.00 gift card 01/22/2022 at 4:35pm and went to use it for the first time to register the cards online and one of the cards was declined. I called the only phone # that was listed. I had given my card # to some women. She told me when checking the card # it was an invalid number. I told her I was trying to register the card and she kept telling me the card # wasn't any good. She had asked if I called the right phone number to register it, I told her that the number posted on the website was the only phone listed. I told her I'm in the USA and that I bought it from a local store Kroger in my hometown. The women told me to try calling tomorrow, I asked her why, she stated that I might be able to reach customer service. I told her that it stated on the website a customer service was available 24/7. I went to the store where I bought the card to let them know what had happened at customer service counter. They told me to speak with a store manager about the situation. I spoke with the manager, but she told me that there was nothing that she could do because on the bottom of the receipt states that “ (ALL PREPAID CARD SALES FINAL CALL PREPAID FOR QUESTIONS and this is after the fact which is when you purchased it and not before. She had the front desk clerk to call the number on the bottom of the receipt and was given a case number and they gave her a case number and was told because I had called the prepaid and had a case open that prepaid question line could not do anything. I did not get anywhere with the store manager. I am making sure that I file a complaint with the Attorney General Office, BBB and US Bank and Kroger.

US bank and Capital one are known to break laws false reporting late payments effecting my credit scores.This is totally unfair to consumers who have credit cards on paid in full accounts at all 3 credit agencys Transunion Equifax Experian this is how they treat loyal customers the dates this occured are as follows August 6th and November 22nd 2021 and january 7th febuary 15thof 2022 My Credit scores decreased.

The website used for US Bank Gift Cards (usbankmyaccount.com) does not let me login to my account or find my account or create an account. It keeps saying unable to create. Then locks me out after trying a few times to login or create.

I have called 3 times with no help for the website itself. They tell me they are not affiliated with the website and can only tell me my balance and that I have to go on the website to complete the registration process. It's so frustrating. There is no other numbers to call to get help. I have $430 sitting there waiting for me to use and I am unable to use it.

This has been an absolute nightmare that I have been dealing with for the past year. I returned my lease in January 2021. When I returned that car to the dealership, I returned it in perfect condition as it was only used to go to and from work. When I received my inspection report, I saw some very disturbing images. Someone had cracked the windshield and created other very visible damage to my car after I had returned it. When I informed US Bank I was informed not to worry because all I needed to do was provide a letter from the dealership that stated that the car was returned by me in perfect condition without a broken windshield. These were not damages that were hidden as they were very visible because it was right in the middle of my windshield. I went to the dealership very irate because I did not understand what was happening. They informed me that they would provide me with a letter because they knew I returned the car without a cracked windshield. While all of this is going on, representatives from U.S bank have continuously tried to convince me to pay money to cover fees which I have refused to do until the price was adjusted to the damages. Thankfully I didn’t because they informed me today that they will not be honoring the letter from the dealership or email provided( even though they told me they would) because these charges are from damages that were found. What am I supposed to do as a customer? I returned the car in perfect condition and after I did, damages magically appeared on the car. I do not mind paying whatever fees need to be paid but I will not be paying for something that has nothing to do with me. What makes it even more aggravating is that I have to pay legal fees to get this situation fixed because they are also reporting this to my credit in the process. This seems to be a scam to get money from people because it then becomes a situation of your word against mine. I made every single loan payment on time and regularly and continue to be disheartened by this situation and the way this bank is handling it. The representatives are trained to continue to ask for money instead of targeting the problem. I have no problem paying for the fees and charges that are necessary but not for something I am being tricked into.

I closed out my credit card account with US bank on 12/24. During that call I was told that I would need to be transferred to another specialist to close out the account and placed on hold, then to be told no one in that department was available and that they would proceed with closing out my account. I was told there were no charges due and the account was officially closed. I received a letter in the mail today regarding that was account was in collections for $16.52 with an additional $16.52 added in late fee and an additional $2.00 added in interest. The $16.52 late fee was waived and I was told that no interest could be waived by anyone in the collections department. When asked if I could be transferred outside of that department, I was asked, "who would you like to speak to", as if I am an employee and know the names or departments that would be appropriate to speak to. Upon paying the $18.52 I was told that I may received additional charges, despite the account being closed, and when asked why there would be additional fees, I was told not sure but if I do please call back and speak with a supervisor. Stay away from US Bank. I will never do business with them again in any capacity.

US Bank is the worst bank in America. I've been trying to resolve this issue for the last two and a half months. I've spent $50 to have cards expedited to me just to be told my car my account is now closed with no date as to when it's going to be closed just that it's closed and a check will be sent they don't know when it's going to be sent they have no reason to give me as to why it's going to be closed when I go online it says my account is fine my card has been activated says I have funds immediately for use but when I use my card it says decline there's no manager that can help me everyone says they are sorry nobody can do anything his bank has left me stranded in my car for the last 2 months in a winter blizzard in New York City and all I get is I'm sorry I apologize I understand I don't think so this is by far the worst bank ever anonymous take them down and give back the money to all the people that they really don't care about leave it leave a message for them says I'm sorry I apologize I understand. My biggest question is why take the money to expedite a card to an account they already know is going to be closed anonymous get them

I spent $100 on a gift card at frys. The card would let me register it. I called the number in the back after 4 calls and 2 hours of holding, I talked with someone who eventually told me the original card was compromised and he would issue a new one. He told me I would receive the new card in 7- 10 business days. Almost 3 weeks later, no new card. I called the number again and waited another 35 minutes. The guy I spoke with this time said that I gave them incorrect info and he couldn’t help me. Someone needs to resolve this. Us bank appears to be running a huge scam in the consumers.

US Bank Fraud Investigators Lack Professionalism

I retired from a career in law enforcement after 24 years. My retirement pay goes direct deposit to US Bank, where my wife and I have been banking for the last 15 or so years.

I am also retired from the military.

My military retirement goes direct deposit to a Federal Credit Union. We had our credit union account attached to our US Bank account.

My wife and I recently had our US Bank and credit union accounts hacked. Our US Bank account was hacked late on a Friday night, after which our credit union account was hacked early on Saturday morning.

I reported the hacking to the bank and credit union fraud investigators on Saturday morning, after learning we were hacked (fraud claim #C-[protected]).

On Monday morning went to our local US Bank and reported the hacking directly to the manager. I also went to our local police department and filed a police report on the hacking.

I informed our local bank manager and called bank and credit union fraud investigators and informed them I filed a police report.

Within days our credit union and the US Bank Credit Card department refunded the money taken from checking, savings and charges to our credit cards.

US Bank Check and Savings fraud investigators informed us our request to be reimbursed for the funds taken from our checking and savings was being denied.

We received nothing but the run around each time we attempted to contact the fraud department.

We were informed we were not allowed to speak directly with a fraud investigator.

We were informed the investigators based their decision to deny our refund based on the report I made when I notified them on Saturday.

I was informed they weren't aware of the police report I had filed, even though I notified them of the police report number I filed 3 times.

I informed them that since they denied my request to be refunded, I wanted them to charge me for filing a false police report, so I could take them to court.

They refused to charge me for filing a false police report.

I was a lieutenant for 11 of my 24 years in law enforcement. As a lieutenant, I was responsible for conducting numerous investigations.

I would never close out an investigation without interviewing all parties. Involved.

I believe the US Bank Fraud Investigators lack professionalism and now understand what happened to the Key Stone Cops, they were replaced by these investigators.

User's recommendation: Don't trust the Fraud Investigators.

The card is not set up. The card will not activate because of it. Those severe phone calls to customer service and long wait times. they sent another card see what happens. In the mean time no money. My payroll checks are enrolled on that account card and bills attached to it. I will be possible seeking compensation depending on how much of a loss I have to take because of this inconvenience this bank s putting me through.

On 2/4 I went to the holiday station located at 2820 Chaska Blvd, Chaska, MN 55318 to make a withdraw. Twice it said we're sorry your transaction cannot ne processed. Then at 15:52 AM I received a text message saying that $303.00 was debited form my card. I did not receive any money from the ATM machine. I have contacted my card holder about this matter.. If you have any questions please contact me at [protected]. My email address is [protected]@yahoo.com My card number is [protected]

Thank You

Deborah Oestreich