US Bank
Reviews and Complaints

Today was the second time this month that I have pulled my app up and my account is showing a negative balance. Over drafts fees for this month have gown up to almost $300. I hardly ever over draft and watch my app several times a day. Last night before going to bed I had approximately $3-4 in my account. I watch each transaction on the app after each transaction is done and make sure the available balance is correct. I was told by Shawna Adkins at the North Mayo Branch in Pikeville Ky that if it was a branch error that there was nothing that they could do about it so evidently it did not matter that they were taking my money. I was hung up on by Shawn Adkins without her even pulling my account up to account to review. I called back to ask what the name of the person was that hung up on me and no one was cooperative. I have banked with US bank for decades and have never had to complain about a branch or an employee before. This branch is never helpful at any time.

On Friday, June 4, 2021 My husband received a text message regarding suspicious activity on his card ending in 6515. He called in right away, knowing that this was fraud because we were local to home, in Fontana Ca and the card activity was in Valencia, Los Angeles County. He was told that the card was canceled and the charge did not go through. On June 10, 2021, the fraudulent charge of $100.35 posted to our checking Account! We were both furious and contacted the bank on 6/11/2021 only to be passed off to different /departments. Disputes, and then fraud; them placed on hold and not offered any information at all! Frustrated and very upset I went to the bank to close out my accounts. I was met with more unanswered questions, how this didn't seem to make sense. Then I was told that my fraud claim was refused, and to wait for a letter. This is crazy! How could this be refused or denied when it was fraud, and the bank notified me? I was asked if maybe my husband was "stepping out" on me and I didn't know that he used the card at this gas station. This was completely ignorant and malicious to imply! I was with him that morning he received the text. I was then asked if maybe he used a gas station out of town, implying that it was his fault this happened. I couldn't believe it. I was so upset I took all my money out of the accounts- checking and savings, and my husband called the fraud department again. He spoke to a rep named Julia @6:20pm on 6/11/21; claim #D210611018178. This rep made the claim for the wrong transaction of $18.73, which was credited back on the following business day! Waiting for our $100.35 credit I knew that it was time to speak with a manager, except that I was told I am unable to speak /with a manager. I contacted the fraud dept. again on 6/17/21 and transferred from Alexis to a Supervisor named Angela, she gave me information regarding all the times my card and my husbands card was swiped at different locations: on 4/3 at Arco # 2470, then on 6/4 at Arco store# 47300 ( Santa Clarita), and Arco Store# 63236 all for the same amount of $100.35, all that did not go through. She filed claim#C210617001901, and I thought that she was really helping me, as she informed me of the several mistakes that had occurred prior. I also want to mention that my husband was sent 4 different atm cards, which were all canceled! I was waiting for the credit she promised, as it was escalated so that we would receive the funds so that I can finish closing out the account. I called back on 6/23/21 and spoke with Alicia who said se was also a supervisor. She told me she didn't know what was going on but that she can have a manager call me in 1-2 days! It is now 6/28/2021, I never received a call from a manager and we have not received the $100.35 back! My husband spent the morning speaking with Marissa #1564321, who informed him that this was a claims issue now, and the pin fraud was approved so we should have the funds back in account by 4:30pm CST. We live in California, PST and the funds have not been deposited into our account. I contacted fraud, again and was transferred from Tenasha @4:15pm, only to be transferred to another supervisor Eddie, who told us that there are no managers to speak to and hung up on my husband when he asked for an employee id#! It has been one mistake, lie, hang up, accusation, and more than anything stress since this entire problem occurred. I have been a customer with US Bank for 9 years and I am appalled by the mistakes that have occurred and the way we have been treated! I want this horrible matter to be over and I want back the money that was taken from us.

This is by far the worst bank in the world, they straight up lie, I had a fraud complaint they said the money would be refunded back with no problem it would just take up to 10 business days, well 3 weeks later I never received a call mail, email or anything so I called them after spending 43 min on hold to go back and forth just for them to tell me they mailed me a letter explaining why, I told them I never received a letter or anything I tried speaking to a mgr just to be treated like I've done something wrong. When I originally opened the claim the banker said there would be no problem getting a refund, well my refund has been denied, they won't explain to me why it's been denied, they are more concerned with this letter they sent out, well I never received it, it's bad when this is the customer service these institutions hire these whack [censored] people that can't do a simple job, they suck I will be closing all my accounts.

This bank has been giving me the run around for a week! I was a victim of fraud and I reported as soon as I found out. They are treating me as if I'm the culprit! Looking back at my history you will find no history of such activities in my account. They have refused me access to my money which I work very hard for, I wasn't even allowed to withdraw a small amount for food and water! Here I am 7 days later, after reporting fraud without food! This should be illegal for them to do. How dare they. I understand there's a process when there's fraud involved but not so much as to have someone starve because they are not granted access to their own money! This is a severed hardship and it's not right. I have already complained to the Federal reserve.

Okay look I'm filing a complaint because of u.s. ReliaCard company lock my card which I give them all my information pu weight has all my information which lead there's leaving me in a bad situation in life because I have to take care of My Wife and Kids and what I work hard for it cuz it is. [censored] so now I'm just cut it nice and short my mom is it's not fair to me it's not fair to others and I'm going to keep pushing and keep pushing and keep bugging and keep bugging inside a locked my card if I give them if I gave them my information they should be gladly to unlock my card they're not answering the phones right there hanging out the phone's being rude I'm going to keep pushing it my name is Donovan Fikes Junior and if there's any additional information that you need outboard be gladly to provide it for you because I'm not going to stop I'm going to make a complaint everyday twice a day and I'm going to continue to grab others to do it too it's very immature for coach has to be that cognitive to hold people benefits to what they work for leave and I'm stuck homeless with no food no shelter because they can't pay rent and bills after this pandemic then did it what it is Indiana sheriff had to call the governor because of the usbankreliacard panini come on now think about it make it make sense bro you can reach me at my email and I'm not going to stop making a complaint and I'm not going to stop blowing us relia company animation my mom do it my auntie do it and I'm a I'm a grab as many people are see thank to us relia making. It worse for us there three payments behind

This is by far the worst agency I've done business with. The manager told they are not a bank but an agency that manages Texas Workforce Commission financial accounts. I opened a dispute claim in July 3020. I called in August 2020 was told no dispute was found. Had to file again again. Called again in September 2020 snd was told representative didn't complete claim. They ask me for info over again to complete claim. Waited until November 2020 and got very upset so call was transferred to consumers resolution Dept. Was told by manager, he has to complete form all over again and that he is sorry. I was on the phone over 2 hours because they couldn't locate the previous info. When I couldn't remember the information the manager told me to get receipts snd I faxed all info he requested. I was told it will take 3 months because he has to start it from the day it was submitted, . I've called numerous x since and still no refund.

The Willmar branch is so frustrating to visit as I went there today and had to wait in the drive thru for almost 10 minutes for someone to wait on me. Then the teller decides to help someone who came after me so another wait. In addtion to the long wait times, I can not even go over my lunch hour to deposit my check as they are closed. The last time that I went to the banke there were three employees hanging out at the door of an office and when they would look at you they would just ignore that you were there. Great customer service. I think you should take down the sign that says our hours have changed but still the great service as it is not. I have been with US bank for almost 40 years and with the service that I have been receiving the last few months it really makes me want to change banks.

After over a year of direct deposit and denials of requests for overdraft protection, then automatic unemployment payment deposits which ran out in March, I began to incur a large amount of overdraft fees. Having filed for an expected tax return payment of over $2ki in February, I contacted US Bank repeatedly to inform of my situation. I took out a short-term loan, sold family silver and borrowed money from friends and family to keep my account from being closed due to it's negative balance. When I contacted a phone banker in May about the balance and fees, I was informed that they could be reversed once my account was made positive. However, this did not happen and when I called back about this potential, I was informed that I would not be receiving any more credits for fees. I have calculated well over $700 in overdraft fees due to automatic payments I could not cancel in time.
Last week, I made an appointment and informed Angella at the Blaine branch that the recent charges on my account were simply unbearable. I asked that the recent incorrectly-charged rent payment for $900 be reversed. I was told the manager was in a 'video conference' so could not address my concerns, but would contact me later that day. That didn't happen.
I also informed that banker that today I start my new position with Allina Health and I will be earning over $50k annually. I told her I would be making a decision about whether to opt for US Bank to be my direct deposit account again. I still have not made that decision, but I'm going to choose Chime at this point unless something SIGNIFICANTLY different happens with my account this week. Today, even.

It really upsets me when US bank charges me a overdraft fee on the same day a deposit is made. I always can get this charge reverse but it requires me being on phone for 15 to 30 minutes to talk to someone to reverse the charge. I think US bank should put in a waiting period on overdrafts of at least 4 days. I have also received a overdraft charge when US bank charges the $4.95 maintenance fee even thou at the same time they reverse the monthly maintenance fee. So they charge me a overdraft fee of $36 on a $4.95 charge then immediately reverse the monthly fee.

i have faxed in my id over 7 times and every time they all tell me the something its to burry when I know for a fact its wasn't burry at all so continue to keep sending my ID its been since last year I've been trying to get my account active since last year I'm unemployed and I need my money reliacard is a joke this is unacceptable 7 going on 8 times maybe even more some one help me I need my money also the only reason my account is frozen is because cuz I updated my address that's ridiculous

My US Bank Savings account was hacked online on 4/23/20. There were transactions that were made that I did not authorize. Some of the charges were reversed with the exception of 4 Zelle transactions in which they denied my claim stating they were authorized by fingerprint authentification. I have called several times to speak with a manager and I pretty much have been getting the run around because I have yet to speak with one. The crazy thing is 5 days prior to my account being hacked, I received an alert on my phone stating information changed on my account, and if I did not make the change to call the bank. When I called the bank nothing was never verified and she told me it was probably a delayed alert.

I Have a credit card with us bank reporting my account Delinquent and late payment recieved which is false. My Name is Gustave t Wandland at 456 W Auburn ln Crete iL 60417 Credit card number [protected]. [protected]@rocketmail.com US Bank not ne of my favorite banks theres always a problem repoting an accurrate payments for at least a year trans union knows these are false I was turned down on a mortgage loan. I need help I Seen they have a few lawsuits pending becuse they dont care.

I was charged $45 in fees for wire transfers and I am supposed to get them free as a private Client. Someone in wealth management said she has been there 6 years and they did away with that benefit. The web site states incoming transfers are free. I have been put on hold and lied to for the last hour.

On March 17, 2021, I used 29, 000 of my Rewards points to purchase a Canon Powershot ELPH digital camera. After not receiving the camera or any updates for three weeks, I began calling the Rewards customer service number. Today, I made my seventh call and was told a whole new story--that BEST BUY was responsible for fulfillment (which they are but I was ordering from a US BANK CATALOG using US BANK POINTS) and I should call the Best Buy 888 number.

I did call that number and Best Buy was able to tell me when I ordered and what I ordered but they said US Bank had Never placed an official order. So Best Buy redirected me back to US Bank Rewards customer service. I then heard "well if you haven't gotten it by now, we aren't updated about Best Buy inventory--and best we can do is credit the points you used for camera back to your Rewards account."

I feel like a ping pong ball caught between two large companies both shrugging and saying "Not OUR problem." WHY does US Bank offer the camera in their catalog if it's not going to be delivered? Any thoughts on improving the interface and communications for the sake of the consumer between US Bank and suppliers like Best Buy? To say the least, I am Very disappointed with US Bank. I feel like the Rewards program operates under false pretenses and is inherently fraudulent because they don't/can't/won't deliver what they promise.

I have given up with US Bank Rewards. I DID get a camera through my Wells Fargo credit card rewards program about an hour ago. Took five minutes to place order and it's arriving in 3-5 days Guaranteed. Which is how I thought US Bank's program would work...

I would like an explanation and resolution beyond refunding my rewards points. I've spent hours on the phone trying to get help through customer service and been far more patient than most. How can US Bank make this right for a long-time client? I don't know but talking to someone in charge of their Rewards department would be a start.

Catherine P. LaViolette
[protected]@aol.com
920.412.0577

My name is Susan Green. I am a retired State Farm employee, having worked 11 years in the collections area — training folks HOW TO TALK ON THE PHONE... effectively and with confidence. Today I spent over 48 MINUTES on the phone with "Nancy" from the credit card area in order to get my user id reactivated. My account ID had been locked since my card was hacked while I was in the hospital several months ago. I recieved a new card and used my previous login info, which locked me out. What should have taken maybe 5-10 minutes with "Nancy" took so long that I finally hung up, angry and in frustration. This person had no idea what she was doing, continued to put me on hold, probably to ask for advise, insisted I do all these things to my computer on MY end, which never looked like she expected to ("go here and do this", "click on this" — so fast and slurred, I had a horrible time just trying to understand her) and STILL didn't get the problem fixed. All I wanted to do is pay my bill! So now I will mail in my payment every month until it's paid off, which will only be a couple of months. Then this card will be cut up and tossed in the trash, where it belongs. This is also is how I feel about US Bank and your representatives. I am appalled at the awful customer service that I received today from someone who not only did not know her job, but also could not enunciate clearly for a telecommunications position. She even tried to get me to call back later, even after I told her multiple time this was my only day off and I had other obligations... and it was already after 11:30 a.m. CSt. State Farm Bank had much higher standards and ethics. I wasted nearly an hour of my only day off, on the phone, unable to be patient with someone who should NOT be on the phones. "Nancy" lacked empathy in her voice and her level of service was completely unacceptable. I will make every effort to have this small balance paid as soon as possible and gladly await the day I can cut up this particular credit card.

I was directed to a local US Bank branch to have a banker call the Dispute Dept. in order to have new forms faxed over for me. For the customer's convenience as well as to expedite, it was recommended that I fill out the dispute forms and the branch will fax them back for me as well. I had been on the phone for a while, transferred multiple times, verified at each transfer, all before speaking with a representative that sounded knowledgeable and understood with ease. I went to the branch to perform a simple task.

At the local branch, the banker understood the request, made the call to the department as per instructions. I waited over 25 minutes as the represenative on the phone was unable to perform the task and had no prior knowledge of such a task and lacked exercising their problem solving skills to have the forms faxed to the branch in any capacity. They believed the branch should have forms on file, not a common practice for a dispute department to think another department should account for their primary focus, and that I could have them reissued and mailed in about 10-14 days, regardless of the piont of my being in the branch for assistance was in order to expediate a process.

I had updated my address multiple times and US Bank randomly to this day sends bank cards and letters to another out of state address, a continual issue. The old address was brought up during the call so the firmd were not going to make it to me in a timely manner. I do not know if the representative was able to update to the correct address yet again. I left frustrated as US Bank never fails to disappoint in further complicating tasks.

I called the Dispute Department again and expressed my irritation with the amount of time and attempts it takes to accomplish one task with US Bank. I was transferred to a supervisor who exercised a lack of customer service skills as they reitertated an insignificant point and that I was the one needed to call the department with the branch's fax number, me, myself and not the banker even though I was standing right there in addition, in thier wordsI that I if was not willing to 'do the ground work' then I would be disappointed. I had just performed multiple pyhsical tasks per each representative. The supervisor was out of line in her statement and the supervisor's understanding that US Bank represenatatives had misdirected, mislead and misinformed was ineffectual. This should not be happening in 2021 with all the forms of communication available.

I received a call fromUS Bank in regards to my loan on 4/16/21 saying that they have not received my April payment that was due omn 4/5/21. So I called my bank to verify if payment was received or not and it had not cleared my bank so I put a stop payment on the check to USBank. I then called US Bank back and advised them that I had put a stop payment and that I was going to go to a branch near me and make the payment and asked that they waive the $30.00 late fee and they did. On 4/17/21 in the mail I receive a letter from US Bank along with my check and payment stub that had clearly been damaged in water because all the writing and signature on the check had a blue pink tinge to the stub and my check. There was an intial and date of 4/2/21 and cpo payments stamp on my check and then a date stamp of 4/6/21, so they received it on time but damaged why did it take them 10 days to contact me about the payment and make me feel that I did not make my poayment. when I called today they said it is my responsibility to check that my payment was received. So because of their lack of care I am out $25.00 for a stop payment and was made to feel everything is my fault. Great service.