US Bank
Reviews and Complaints

Here is an email I sent to the loan officer at us bank san carlos. Before going thru the loan process, I told the officer my mother would be incapable of signing. I was told she would only need to sign a note. Instead, she was forced to sign 17 x's as her signature when I was fully recognized as her power of attorney. I will be filing as many complaints on yelp on all your bay area branches. Email describing my issue is below. Loan officer is vicharlotte juarez, san carlos branch.

Vicharlotte,

I want to start out by thanking you for your hard work on the refinance. I do appreciate all you did for us to get this through.

That being said, I am extremely disappointed in us bank for the process.

You said that on the day of signing, december 26 at 8:00 pm, I would be signing all documents as trustee & poa and my mother would sign one document in private with an ‘x'. The notary would only notarize my signatures.

The reality was that my mother had to sign 16 ‘x's on the loan documents and one ‘x' in the notary's log book with her fingerprint - all while the notary looked on.

My mother died sunday december 30, 4 days later.

Our family went through great expense and effort in the 1990's to set this trust up. We invested in further legal fees as she became less and less able to make decisions so that I would have free and unencumbered access and rights to her assets.

Then we have us bank.

Over twenty years with us bank. Attorney-drafted trust & power of attorney. All the work done properly on our end, all the confidence my 106 year old mother had in the process and your bank, was for not. She still had to sign literally on her death bed.

Do the elderly residents of san carlos and other branches know your bank could create havoc in their lives if they need access to extra money through your bank? I doubt it.

I will be posting detailed reviews on every us bank branch yelp site I can so that future and current elderly persons will know what they have to face by dealing with us bank.

Regards,

Mike

Please DO NOT use this dishonest bank for a credit card. My payment was due on Jan 1 2019 and I paid it Dec 31 and it posted Jan 2 and they charged me a $27 late fee. Jan 1 is a holiday and these clowns could not figure it out. I contacted them but just got fraudulent lip service. As a former employee of this bank I would not recommend them for anything.

My car totaled November 11 Adams still to this day they are not finished with their process. Now they have rights to report me to the bureau's?! I had to get another car and can't afford to keep making payments on the totaled one - plus this case should NOT have taken this long! Customer service is NOT HELPING and my insurance company and I have been givin the run around and it's like pulling teeth to get a supervisor!

I just received a statement for the year 2018. It summarizes the year to date showing the monies it has removed from my "dormant" account. I went to my local US Bank on Seal Beach Blvd. in Seal Beach CA. and Trevor, the loan officer, reviewed the account on line and stated that I was sent a letter in June 2017 asking me to provide account information. I never received this letter as we were involved in a remodel process from April thru August 2017 and not living some of the time on the premises.

I did not receive any statements after that, only this statement capturing Dec. 2017 thru Dec. 2018. I have been with US Bank in Portland Oregon from 1997, and I wish you reconsider the removal of the original $53 and some odd cents. To me it represents a lot, as I am on a very limited income, I'm retired. I have to work to keep paying basic household expenses. If you feel you need the money more that I do, please keep it, but, I will let all my neighbors and friends know that US Bank took my money to either incur more profit or they need it very badly, to perhaps keep afloat!

Please call me or send the $53 and some odd cents back to me at: Mary M. Novak 13040 Del Monte Drive 45B, Seal Beach, CA 90740. and phone is [protected] this is for account ending in 6753.

Thanks,

Mary M Novak

When my father died, I contacted USBANK in St Helens OR and provided death certificates and other required information. As my father suffered from dementia his record keeping was not the best. USBANK did not inform me of a small IRA acct and it was only later that I became aware of it. When I again contacted USBANK I was informed that they could not give me any information about that IRA because there were no named beneficiaries on it. They told me I would have to see an attorney, file legal paperwork and go through the court system, or I could wait until the funds were submitted to the State of Oregon as unclaimed funds and make application to them to get the money. Because that would take years, I contacted an attorney and began the paperwork. This cost me $975 and took six months to complete. When I got the court documents and went back into the USBANK they gave me some run around, again requested death certificate and other paperwork despite the fact that I had already provided those documents to them. They said they couldn't find them. So I went home, got the documents and took them back to the branch. They said they would process them and send "it up" to be completed. I assumed it was sent to the IRA department elsewhere. However, later that same day the bank called me to say they had found their file with all the required documentation and they would continue the process, that I was actually named as beneficiary on the IRA. They could not and would not discuss why they had told me otherwise and would not address the fact that I had paid $975 to an attorney because of their bad information and lost file.

On Wed, Dec 12, 2018, I called USBANK customer service dept, told them the above information and was transferred, finally, to someone in the IRA department. Her name was Leah or Lea, told me she would complete a complaint document and get back to me. She took my phone and, when I asked, stated that there was no direct phone line to her and that I would not be able to call her. But she assured me she would get back to me after reaching out the St Helens OR branch.

I spent $975 for nothing and would really like to talk to someone about this. I don't rally want to spend another hour on hold by called the customer service department. Why is it so difficult to get someone to pay attention and take this seriously.

Date of incident is multiple, including 12/17/18.
Decline providing customer # due to fear of repercussion.
I have a complaint about the teller manager at my local branch. Lancaster Dr NE in Salem Oregon.
I walked into the merchant area. I was there for about 20 minutes and all of the regular customers had gone. The teller called me forward and the manager, from the back, told her not to help me but instead to take a customer that just walked in because the other teller was too busy with customers. There was just one, and then one more that walked in right then. One of whom who walked straight up to the gentleman teller, leaving only one woman. I was asked to step back so the merchant teller could help the general customer who just walked in. This is not the only incident. Last week the same manager (blond haired female, teller manager) was working the merchant window and finished with her customer. I was/had been waiting about 15 minutes. She glanced at me and then tried 3 times to call a general customer over to her who had come in after me. When done with him, she called another who just walked in...as I continued to stand there. It is not fair and I do not appreciate being treated like this by her. I do not know her or why she appears to have an issue with me but I would very much like for her to be spoken to about treating customers fairly. If she's working the merchant window, help the next merchant customer and don't send a customer back to stand in line who has been waiting for a long time just to help someone who has just stepped in the door.

Date of incidents: 12-3-18, 12-5-18, 12-6-18, 12-7-18
Patricia Bradfield card #[protected]
I made a Zelle Transfer for $700 to my Daughter's account that never went through on 12-1-18. I had to make a check deposit to her account instead. Everytime I called your customer service representatives never listened to the problem. They kept saying it will go through in 1-3 days. I asked if we could cancel transaction and everytime they told me no. I asked to be transferred to a supervisor and they said there were none available and they would have someone call me back, never happened. The last Representative I spoke to on 12-7-18 said his name was James and he would have to file a dispute and it would take up to 10 days for resolution. I am a 74 year old woman on Social Security with a very tight budget. I am late on a couple of payments which will affect my credit and also add late fees. I asked if I could talk to a supervisor and James informed me that he was a supervisor and the Manager for online banking. I asked if I could rush the dispute and he basically said no and everyone else needs their money just as bad as I do. Very rude and made me feel stupid. I have a dispute number 814408H6F0S3. Need the money credited asap. I know to your bank I am really not that important and will need to transfer my account to another bank. Please e-mail me with any resolution that can help. [protected]@gmail.com

I applied for primary home mortgage and the mortgage broker at US Bank has not contacted properly. I can provide you our email conversations. I currently have 4 home mortgages through US bank and I want to add another one but no luck doing more business because of very unprefessinal loan officer at your bank brench in West Seattle (white center bench)

They never told me I needed a two year job history for my second job, instead made me print a whole of paystubs saying that's all they needed. When I got close to closing, they decided they cannot take my second job income, which made me not able to qualify for the loan. Now, I have to start over with another lender, plus my apartment said they found someone to move in so I have to move out. So basically Usbank wanted my time and left me on the street with my kids, and the management tells me he does not know why they didnt communicate that I would need a two year on the second job and dragged this. But, still nothing he can do for them to make an exception to take my second job. Fraud company this is.

I been trying to resolve several issues pertaining to my account ending with 6466
I have been rudely treated for no fault of myself
I had to open another bank account in your company's branch in west Hollywood California
While trying to make sure that current issue that where happing with my old account would be stopped instead of making sure that I wouldn't have any more issues the your West Hollywood California Brach office went ahead and moved my old card to the new account witch in turn put all of my older issues directly into the Brand New Account that I had spent almost 2 hours in your company's brach office to avoid pleas also Note while the gentalman whom was creating the New Account was training a trainee to make the same kinda of mistakes with any other customer who might also come across the same type of issue ( pleas understand that the inter reasoning behind this opening of the Brand New Account was to suspend any further wrongful action against the older Account so Why go through several hours of complete hell and walk in to the West Hollywood California Branch Office if I never use checks for ither of my prior Accounts if he's only going to take the current situation and directly move the exact same situation to the Brand New one
This is both unfair and unethical do to the impact of what I have had to go through sence pleas Contact me asap regarding futher information
Sincerely
Jonathan Hankosky
Hankosky Consulting
phone: [protected]
Email: [protected]@outlook.com

1) Poor customer service from whoever is delaying check to go through in my checking account. I want my check cleared that I deposited in the US Bank Branch on Galvin Road, Bellevue, NE 68005, last Tuesday, October 23 around 2pm. I was not told there was a waiting period, assumed I could transfer $30K to my savings account. When I made a $81 purchase at Baker's grocery store on Friday, October 26, 2018, it denied my debit card. My on-line checking balance showed - $26, 000.00, because I transferred $30K to my savings account and I still actually had $3, 000.00 in the checking account apart from that check. I was told the check was put on hold because of something fraudulent when I got the check from Core Bank. If you have earned any money off this check, I want it back. I could have bounced several checks. I wrote 2 checks totaling $3, 700.00 and had to call these people back and tell them not to cash check! The bank tellers had absolutely no empowerment to solve my problem, which is totally unacceptable and I see as unethical and moneygrubbing, and poor leadership who uses them as punching bags while those in leadership who don't care are up counting their money. I want that check cleared and again any money you made off of holding on to it. I got 4 different answers from the tellers. I spent 3 hours of my time trying to get this resolved. I've really lost a lot of respect for US Bank and have banked with them 23 years.
2) I have a joint Express Line joint account with recent ex-husband, Michael Howman. We refinanced the house and our Mortgage Officer mailed a check for the balance of the Express Line ($23K-something) to US Bank on Monday, October 22, 2018, to put our balance to zero, so we can close the account. Our account is still open and any money you've made since last Friday, should be given to us.

US Bank has absolutely no tolerance when we are late. What kind of bank is this?

My name is Ann Marie Howman, 716 Hackberry Court, Apt. 2806, Bellevue, NE [protected], [protected]@oppd.com.
You can reach me at [protected] or [protected] and let me know when the above will be complete.

I sent an EFT to a Hoax US Bank account on Feb 19, 2018. Beneficiary Account Number /[protected]. This account was email fraud. The recipient was not the intended recipient. The sum was USD71, 250.00
I followed all the correct procedures through my Commonwealth Bank in Australia. No result to date.
I emailed USBank within 60 Hours of the Fraud, No result.
I have a chain of emails to and from US BANK Fraud department citing unable to recover due to third party privacy.
I believe the recipient is possibly a "terrorist organisation" and the bank has failed to act in reasonable time to recover the funds despite being advised on numerous occasions to do so and recover the lost funds.
The bank was too slow to respond to CBA Australia and was very slow to respond to me through their fraud department. Simply unacceptable.
Transaction Ref: M01IMTS009363-01
Beneficiary: Palm Beach Classics. (this is not the case). The account does not belong to Palm Beach Classics.
Swift Code: USBKUS44IMT
Minneapolis MN USA
Sender: Paulus Nakhle
Bank: Commonwealth Bank of Australia
Branch: Rose Bay Sydney Australia

This fiasco started October 3. Since then every single time my husband or I have spoken to US bank we have been grossly mislead by money figures, information, account information, you name it. The worst experience I have ever had was tonight with a manager named Nakaya. She is by far the worst manager I have ever spoken to in my life. We experienced an unforeseen medical condition for my daughter and insurance not cover the treatment required or the direct care that was required for her. Due to the extra direct care needed both my husband and I had to stop working our second jobs in order to make sure she received the medical treatment she needed. In doing so we got behind. I called October 3 to speak with a customer service agent after learning that we were nearly 3 months behind. October 3 October 7 October 9 October 15 October 17 are all dates when multiple phone calls happened with multiple customer service agents and drastically different stories every single time we called. I had one agent not accept a payment at all which I tried to make I had another one tell me just make payments when you can no big deal I also had another agent who took my money miss calculated it and then turned around and denied an extension agreement which this person did not even collect information to run the extension agreement. I've waited days and weeks for supervisors to call me back to no avail. And the supervisor tonight actually tried to pit me and my husband against each other by saying the words I'm sorry you don't talk to your husband maybe you guys should communicate a little bit better. My husband and I are not the ones with the communication problem U.S. Bank is, and if anybody will please pull these phone calls and see what your customer service agents are doing to your consumers it is a nightmare for anyone trying to do the financially Right thing to do. I could understand if we were going on lavish trips and living a luxurious lifestyle but we are literally living paycheck to paycheck and when we reached out to US Bank they are one out of the 18 creditors that have given us the runaround for nearly an entire month. It's not too much to ask to be able to hear the same information read off the computer from day to day From your customer service agents . it's not too much to ask a supervisor to call you back with a clear and sound explanation of the situation and Definitely not too much to ask US Bank to be held responsible for the information you are giving your consumers. This situation is tough enough as it is and we don't need the runaround from a company that we are trying to make right with.

I had nothing but problems getting US Bank Property Loss Claim Department to release my insurance proceeds. I had a $53, 000 insurance claim. I finally got them to release everything but about $3, 2000. The had a final inspection but they refused to release that remaining amount until my contractor and I signed the last invoice and my contractor put his waiver of lien on their letterhead. These requirements of course were not mentioned when I talked to 2 customer service representatives previously, asking exactly what I needed to provide. Their ridiculous policy requirements were burdensome on me and my contractor to the point where I just paid the contractor in full out of my own pocket. Although they had these ridiculous policy requirements in place for the documents I submitted, they were happy to accept a verbal ok from the contractor when he was paid in full.

In addition to the policy requirements, they have a horrible website where you can submit certain documents but no way to chat or talk with someone. The website is often down as well. They send you the same letters and notices multiple times. They have errors on the letters, including the wrong contact information. Their customer service reps are rude and keep you on hold for long periods of time. I will never have a mortgage with US Bank again.

NOone should have a mortgage with this company. ONE courtesy waiver of late fee over life of a loan is not sufficient. Wrong bank account used many times on their site, and credit union change account number adding zeroes in beginning. Called and asked to escalate all the way to a supervisor, answer is no even though mortgage has never been late. Will never do business with this bank again. 10.20.18

I went to the bank yesterday in good spirits, and I walked up the get my problem solved; I did she gave me the information I needed. I call the number she gave me they tell me I need to go back in the branch. I go in.. I put them on speaker... the manager is looking crazy and mean (phone in her hand) like I'm bothering them with my questions. Anyway she was extremely rude took over the nice lady Work station was getting loud and telling the whole store how much I had in my account. Even the representative on the phone said she was being extremely rude. Needless to say I wish I would have never chose us bank if this is how I am going to be treated.
Location; on Colerain In Groesbeck by Walgreens

Usbank never had consent to opt in on overdraft protection nor coverage. They than decided to hold 6 transactions that never reflected the available balance when I went in the same day to do a transfer that the teller failed to mention that available balance. What really was taker was I was never negative in my account balance but my available which makes no sense. Had I been advice of the 6 transactions that they held for 3 days I would had never transferred that much money, so basically the rule of purchase date didnt apply the same day I did the transfer nor did usbank lack of proof I ever opt In for this courtesy coverage protection of 6 36 charges and rude customer service. The fact of the matter is just a joke to these senior bankers who refuse to acknowledge the fact that no remarks and no document ever claims I opt In cause i didnt. They really dont care and basically called me a liar even though usbank is the one lying.

Just walked into a US Bank in Phx AZ to cash my check like I have for past 3 months, once a week, never dealt with this teller, asks me if I have an account and I say no, asks me have I cashed a check there before and I say yes every week for past 3 months, branch manager looks out her office and waves to me... he than says have I filled out some security thing with my social and all my information, I ask him for what is it again? I tell him that not sure if I have or not but unless he needs my social I'd prefer not to give it to him, at this point already has my lic in front of him, he looks up over his computer and starts shaking his head while I was turned away, I said excuse me sir were you just glaring at me and shaking your head? I ask for my check back and my lic I'll go somewhere else and starts calling me a piece of [censored] and says get the [censored] outta here you mother [censored]er... I look at branch manager as I walked out shaking my head as she did nothing the entire time... needless to say I'll be introducing myself to him after work today! Love making new friends! But I'll never walk into a US bank ever again...

I understand U.S. Bank's policy on not cancelling a cashier's check for 90 days and the reasoning behind it. I have proof that the check has been lost by UPS and have a letter from them. I had to provide a car dealership with a cashier's check for $10, 000 and it was lost. UPS said they lost it, US Bank cannot cancel it, and I had to write an additional $10, 000 check to the car dealership so I did not lose my new car. The dealership provided me with a signed agreement that if the check ever did appear that they would give it back to me. U.S. Bank still refuses to put a stop payment on the check even though the only way it will get cashed is if it is fraudulently cashed. I asked U.S. Bank what happens if it is fraudulently cashed and was told I could file a claim to get my money back. This to me is ridiculous.

Carynne Trammell purported manager of repo division mocked the mental condition of my father (dementia) when I sought to complain regarding the company's failure to produce the vehicle after payment. My father missed 4 payments due to the dementia, which he suffers as a result of agent orange during the Vietnam war. He is a decorated honorably discharged soldier who recently began suffering from his years of wartime service. We have tried since Friday 10/12, the day the truck was repo'd to get it back. After submitting my power of attorney US Bank authorized me to communicate with them re the account. After paying it current, the truck was "released" only for us to find that the company US Bank contracted with (American Recovery Service/a Patrick Willis Company) was too busy to release the truck to our possession today. We have to wait until Thursday at 2:30. That is a breach of our contract with US Bank in that we have paid for possession. When I explained all of this to Ms. Trammell, she in an insensitive disingenuous tone of voice, said "I'm sorry, we don't control their schedule." I asked why not. Why contract with a company that cannot service your customers? I asked to speak with her manager or someone who could produce the truck today. She told me that was not possible and then dismissively, that she would forward my grievance and someone would get with me. I hope the call is recorded. Ms. Trammell needs sensitivity training and US Bank needs another vendor in Houston.