US Bank
Reviews and Complaints

I have scheduled bill pays that are coordinated with my pay dates from my employer. US Bank withdrew money from my account for a bill that is SCHEDULED TO BE PAID ON THE 19TH of October. US Bank withdrew funds 2 days early, leaving me with a negative account balance AND overdraft charges! It is now in "processing" mode, so US Bank says they cant do anything about it.

On October 9, 2018, at US Bank, 3500 Sepulveda Blvd, Manhattan Beach, Citywide Property Management had to make several deposits totaling over $28000.00 in checks and money orders and cash. The teller Ms.K. Martinez accepted the checks & money orders. When it came to the cash deposits, Ms Martinez asked for my identification. My wallet was in the car, and Ms Martinez refused to accept the cash deposit. When I asked for the manager, Ms. Martinez said the manager was off. When I asked for the assistant manager, Ms Martinez said I was rude. Ms Martinez gave a dirty how dare you look and said you do not know what can happen to your account.

My mother, unfortunately, has a US Bank Credit Card. I pay her bills. I have called several times to Customer Service. Each time I had to wait AT LEAST 15 minutes. This last time was 20 minutes.

10 Days ago I called them because I never received the Statement. I was able to pay online but asked that they resend the statement for my record. 10 days later, and I still do not have the resent statement. This last call was to inquire about when they sent the resent statement out, given I still did not receive.

After a 20-minute hold, they could not provide me with this info because I didn't have the last 4 digits of my mother's Social Security number. My mother, unfortunately, was not home and I could not get the info. While I can appreciate that they have their "rules" for protection, they really have a problem that I have NEVER experienced with any of the credit card companies I deal with. The wait times are INSANE. I asked if they could at least call me back. They could not. What happens if you have a lost or stolen credit card? I sure don't want to wait 20 minutes to speak to someone.

U.s. Banks over 8 months ago sent me a letter stating I have to have flood insurance I never signed anything to have flood insurance I told them it's not worth it I'm not paying it so they automatically start taking money out of my account for flood insurance so now I need to file a claim because both the cabin flooded from the lake rising and the rain so I need to file a claim who do I contact told them both cabins were not worth flood insurance but US Banks said I had to have flood insurance so who do I contact

Ive been a customer of US Bank for over 40 years, I have a excellent credit score . I went in to get a loan and had the 20 % down and the president (Steve) didnt even have me fill out and application and didnt check my credit score, he told me even tho I had the 20 % down, I still needed another 20 % . He changed things around about 5 times .. he has no clue what he is talking about .. seems to be more worried about smoking a cigarette... I ended up getting my loan elsewhere
Very disappointed

I had storm damage and received a check for damages with US bank listed on check as payee along with my spouse and I. I called your insurance claims department they explained I could send it in for endorsing or I could go to a local branch. I was told that I could go by myself and all I needed was an ID. So I googled closest US bank it was 416 Highland Ave, Carrollton, KY 41008. Its about 30 miles from my home. I took off work early (luckily) drove to this branch. I waited in line explained to teller why I was there and she said she couldn't help me cause my wife wasn't with me. Confused I went outside and called your insurance claims department again and explained what teller said I was told to go back inside and have teller call and she could explain what she needed to do. So after waiting in line again I asked teller and was told that they not calling anyone. I gave up and drove to a branch in Louisville and was in and out in 20 minutes with no problems. The teller could have just said she doesn't know what to do and asked or called someone but she just wanted me to leave. This is the worst customer service i've have seen in a long time.

Hello my name is crystal sawyer and I have been with us bank for 10 years... I just recently wrote a check to caseys corp. For some gas and a couple things for 20 dollars well caseys put the check in wrong for 10 dollars and cashed it... After about 3 weeks they caught there mistake and took the check out and ran it back thru... Which of course I thought it already went thru so the funds werent in there... Well after going neg. I called the bank and explained the mishap... The woman told me if I could prove caseys corp. Made the mistake I could get that 36 dollars reversed well once she talked to her "manager" she said no... I explained that it wasnt my fault as well and I would like to speak to a manger asap... She informed me that no manager is around to take my call but was able to come and review my account?!?! I refused to let her off the phone because I was being lied to... After not getting anywhere she told me to put in a call back number and they will call me at 1:30 when I was off work.. Well they called me at 12;30 and I missed there call funny enough! So instead of dealing with them i'm writing you and you can help me thank you crystal sawyer number is [protected]

My girlfriend just started to work for us bank her name is Janell Joiner shes a teller.So today she tells me how her boss or the lack there of.
Alez Thieu
branch manager
nmls #682881
How he was talking about strip clubs with either a customer or his employees but was speaking in a voice loud enough so that Janell and another female employee who happens to be pregnant could hear. Janell and I are very upset with Mr Thieu and the way he conducted himself! Janell being new and loving her job, she was unsure if she should file a complaint with HR in fear of losing her job. Further more Mr Thieu acted in a unprofessional and disrespectful manner by speaking about strip clubs. Not only is he degrading woman but shows how he thinks well hes at the work place.Im offended by his words and actions in front of not only my girlfriend but the other female employee or employees!By talking about strip clubs at one of the most respected banks he shows that he is unfit to be bank manager.Im disgusted and disappointed with the way Mr Thieu conducted himself. Mr Thieu which oh by the way happens to be married himself.I wonder how Mrs Thieu would feel about her husbands actions. Whats very alarming is that in the society we live in its very easy for a man that has woman employees who report to him to cross the line. I believe this is a form of sexual-harassment. Im calling on US bank to suspend Mr Thieu and open an investigation into Mr Thieu actions and candor in a rapid and professional manner.

I called the fraud department today to resolve an issue regarding a check that I personally deposited into my account an both reps were rude and hung up on me. I called [protected] at 3:40pm and 3:52pm cst. They never gave a reasoned explaination about why the hold was placed on my account.

I believe this is a matter of racial discrimination. I have a student account and the check is from the institution that I attend. The money is for

My phone number is [removed]. This is regarding a checking account ending in 4917.

I just want to a comment that I now understand why my family moved their business account from your bank to another bank. Your bank fees are ridiculous. I cashed a check at your bank today (I don't own a bank account with you guys anymore) and it is your bank check. Your counter agent have no smiles and it costed me $7 to cash a $120 check. Other banks don't charge people when they cash their own bank checks but you guys certainly do. I could cash it at a local safeway for $2. That is why I don't suggest my friends and family members to bank with you guys anymore.

My business account is from US bank, on September 22, 2018 I could not deposit or withdraw my money, and it was like that for 10 days, I called in and spoke to a manager at Garden Grove CA branch (Inside Vons Valley View), her name is Sonia Belltran, Not only she was not knowledgable, she was not helpful. She claimed she can not give out the reason until the back office tell her why accnt was on"hardhold". A day later I called back, ask where is Sonia Belltran and of course ahe was busy, when I asked when are they releasing the "hardhold" and what is the reason of the hold and how come no Executive write me about this? The customer rep said they have no knowledge until back office get back to them. I was smoking furious, it is a business account and I have transactions everyday, the following day would be my work money direct deposit day. I asked how come the manager never contact me about this hold? Of Course Sonia was not available to talk to me, then I kept calling, went to another branch and they got a hold of her, she stated that she called me but it was a wrong number, I am thinking my number has been recognized everytime when I call in about my Atm and how does this manager dialed out the wrong number and not check the record or send me any mails, she stated that they hold my account because of my $23, 000 wiring from my escrow back in May 10, 2018 and my withdraw of $10, 000 immediately after that for home improvement, I thought this is absurd why DIDNT they write to me immediately after that if they found it as a problem, why did hey waited that long to bring up the issue. She claimed she explained to the back office and they will release a week later, here I am a week later the account is still NOT "hard hold"released. There is transaction everyday for my business and they do not understand how much money loss my business endure for them to blocn my account like this.My attorney and I are filing a complaint in Court against the Sonis Belltran female and US bank for their non compliant actions. This female manager Sonia Belltran is not knowledgable and or professional and should not be hired for this position.

I spoke with Denzel at 800-USBank and was advised that my funds had not cleared for a check deposit made on 9/28/18 for unspecified reasons. I attempted to review the details of my account statement with Denzel: Venmo transactions of $179.75 & $19.75 were transmitted on 9/27/18. A withdrawal of $184.00 was completed shortly thereafter (9/27/18) in San Pablo, Ca. On 9/28/18 I deposited a check of approximately $3900 in Dublin, Ca. $200 of that check was made available immediately and withdrawn at the deposit location. My available balance was $12. xx. On 9/29/18, I awoke to the shocking notification that my account was overdrawn by $228. xx, but I was unable to resolve this then. Denzel stated he is not sure why the transactions appear as they do, but all of the transactions I am advising of all occurred on 9/28/18.

I asked if US Bank would have allowed a $200.00 depsited check advancement on an account with a negative balance, and he said he did not know. I asked if it made logical sense that instant pay (venmo) transactions would not post until after I withdrew the $180.00... and asked how could I withdraw anything if the account was negative prior to the venmo deposits? Denzel said my account was not negative prior to. I detailed the early history and proved that my account balance prior to the venmo transactions was -$2. xx. Denzel then agreed to those facts and asked if my issue was the accoubt history or the check not being cleared. I said BOTH.

Denzel advised to call [protected] to identify the reason for the hold and to verify when the funds might be released. I asked to speak with his supervisor concerning the validity of my transaction history and was told to submit my inquiry online (no website or addiditional details provided).

In calling (ending in 6643), I spoke with Corey. I provided my social security number and home addres. Corey advised my funds would not be readily available until 10/10/18. I asked why the hold was placed and was told it is because the deposit was rather large and that the amounts needed to be verified. I explained that I very well could have held and cashed the check on 10/1/18 (check date) and would have if I'd known there'd be a hold. To which Corey replied that I was advised of this in writing when I set my up my account. I replied I did not recall such and that with other financial institutions you are given prior notice at the ATM before completing the deposit. Corey said replied it's a 7 day business hold you will get your money on the 10th.

I then explained that I have time sensitive bills, including rent. The check in question is an employment check, and that I am now at risk for a Rental 3-day pay or quit notice, and possibly, a subsequent eviction. I noted that with it being a business day, USBank could call California Dept. Of Treasury (employer/issuer) to verify the check detail. Corey interjected that this will not be resolved for an additional 8 calendars days. I again stated why it was urgent that this be resolved sooner, I again noted I could have cashed my check elsewhere on 10/1/18 and would have done so had US bank offered notice that the bank would hold my funds. I asked Corey if he had the option of expediting this process and he stated I could visit my local branch. I asked if the local branch had authority to release funds sooner, he said no they too are subjected to calling the (6643) number for Fraud/Risk and that he would give them they same information.

I stated this was not helpful feedback. I then explained to Corey that this isn't some need/desire for spending money... my actual livelihood is at stake for reasons (the check hold) that could have been avoided with proper notice. I asked for help, leniency, and understanding. I asked if Corey understood that I could have cashed the check on 10/1 with all funds available? And if he understood that I absolutely would not have completed the deposit if I'd known. Corey said I'm sorry ma'am, you will get your money on the 10th. I asked for a supervisor. Corey said I could not talk to his supervisor because his department isn't set up that way. I asked to provide my information with a request for a supervisory return call, Corey said that was not an option to me, and that I would need to talk to him.

I again noted that with it being a business day, their department could easily call to verify the check, and that holding my funds for 8 days seemed unnecessary and that this could be resolved much sooner to a void the aforementioned issues. Corey advised that it could be expedited at his discretion, but again noted I would be waiting until the 10th.

I asked how disputes were resolved in his department of speaking to a supervisor (by calling or being called) was not an option. He said ma'am no one can tell you anything else than what I've told you. You will get your money on the 10th. I started I would also be homeless by the 10th.

I am absolutely appalled by the level of customer service I was received today.in addition to financial strain, I am overwhelmed that anyone with US Bank would be allowed to or otherwise comfortable enough to speak with a distressed customer in that manner. I have reviewed every document I signed during my account set up. There is nothing in writing that states my checks would be held for 7 business days. The language suggest it is possible for a bank to withhold large amounts, but that the end result would vary from check to check and branch to branch. I have had partnerships with other financial institutions and they offer CLEAR NOTICE at the ATM machine that funds may be held.

The most unfortunate part of all of this, is that working in a financial institution that gives the state of California, I am very much aware of the legalities surrounding this issue and I am 100% sure this check hold can be expedited at the discretion of the US Bank repsentative's management. Corey simply refused to understand the humanity in all of this and allowed the fraud/collections side of his persona to outweigh his humanity.

This unfortunately will be the first and very last time US Bank will see my payroll check.in fact, desolving this account may be in my best interest. I cannot continue partnerships where both the expectations and communications are unclear or otherwise subpar. I kindly request management feedback on this within 24 hours.

Kind thanks,
Shaina Washington
[protected] (call/text)
shainarhw.[protected]@gmail.com
[protected] (office)

My husband and I have a mortgage with you and am looking to purchase another home we have been looking at for months; US Bank owned. We are fully qualified and pre-qualified with verified funds and ready to close as soon as inspections and appraisal is complete (30 days or less). The home we would like to purchase, above ask ($740k) is [removed] . My husband, our agent and myself have been trying to contact the listing agent, John Castillo, for the past 5 days and he has yet to respond to our inquiries or questions; extremely unprofessional and frustrating. He says he will call or email back and has not responded at all.

I would like to speak with someone directly at US Bank about the purchase of this home sooner rather than later. We are wanting and willing to close in 30 days or less and will put a minimum of 20% down. All funds verified, secure and ready to go. My husband is a contractor and we are aware of the potential issues with the property (including the driveway) and willing to pay to correct them. We were one of the initial offers that were submitted months ago and are still interested.

[removed] can be reached at [removed] or by email at [protected]@gmail.com or [removed] can be reached at [removed]

I look forward to speaking with someone in the near future to purchase this home.

On Thursday September 27th I tried to deposit my husbands payroll check in the amount of $1534 and some change. It wouldn't let me it said my maximum amount I could deposit was $1500.00. This surprised me since I have been making this deposit since January and the tax laws changed and my husbands wages increased with the tax credit. I called the customer service line and she said she was sorry that this happened and that She would have to fill out a form to send to my home office since they were the only ones who could approve an increase. So I was on the phone for a long time. I asked why would this of happened. She said I would have to call my branch since they were the only ones who could tell me why this happened. So on Friday September 28th I called my branch and explained my problem the teller said I would have to call a different 800 number since she said this has never happened before in the two years she had worked there. So I called the 800 number and I talked with a Mike he said that I should go to my home office since it was something only the home office could fix. I asked him why this would happen and he said it usually is based on usage. I then explained I have been making the same deposit for the last nine months so there was usage. He then said it just could be random. Ugggg. So I drove into town to go to the branch. When I arrived I went to the teller and she remembered talking to me. She went into her managers office and explained my problem. I could hear some of the conversation the manager wanted her to tell me there was nothing they could do for me. I was quite upset by now. I said I've been told by two people that my home office is the only one who can help me. Finally the so called manager came out she was not friendly at all she said there must be some reason they lowered your amount. That I would have to find another way to deposit my husbands check. I was furious. She asked where my husband and I worked if there was a bank closer to us. The gaul of that woman. I have been a customer for over 30 years. She made me feel like I had done something wrong. That I was inconveniencing her. What ever happened to customer service? She finally said that she could request a limit increase for me but that it is a long process and not guarenteed that my increase would be restored to the old limit. She asked for my driver's license and started doing something on her computer. Then 10 minutes later she calls someone to see if I had called yesterday and if a form was filled out. They must of confirmed my story and when she hung up she slid my driver's license back across her desk and said a form had been filed out and it may take up to 10 days to even reach the branch. I looked at her and told her she might not have me as a customer in 10 days stood up and I left. They recently did away with the branch I normally do business with the northedge branch in Eaton. The main branch is in a horrible location to get to not very much parking and there atm is on the outside of the building there are 2 parking spaces in front of the atm it is very inconvenient to bank there. I am so upset right now. I want to know 1 why my limit was decreased and 2 why it takes so long with today's technology to fix this problem. 3 what happened to treating your customers with respect. Not making them feel like they did something wrong. I do expect an appology for the run around and the treatment I recieved in the last 2 days. My name is Rebecca Ross my phone number is [protected].

I have contacted the bank numerous times to help me with my account. There is no local branch and I just want my money. I have been ignored, accussed of fraud and locked out of my account. I am sick and cant handle this stress. I have made the bank aware of everything i was doing and you still refuse to help me and instead harrass me. I want this dealt with immediately or im contacting an attorney

1. I asked for a title to be sent a month ago... it is still not done.
2. Every time I call I'm on hold for 20-30 min... pay someone to install a damn call back ... good lord
3. When I called at one point, US bank had the title but hadn't faxed the title. They told me it would be a certain time before the title was faxed, I waited that time and it still wasn't faxed.
4. I called today and paperwork had been sent to the DMV but not the title. WTH?
5. The lady I complained today made sure to rudely tell me that I was supposed to be told this would take 8 weeks ... we'll inwasnt told that and she didn't need to be rude since US bank can't do their job.
6. I WILL never use US Bank EVER again ... I will pay a higher interest rate before I use y'all again! Your bankers are rude!

The wait time for service at this branch is ridiculously slow. Sometimes it's a good 15 minutes out in the drive thru. Several cars are lined up with one teller in the drive and one in the lobby. It seems they are either very shorthanded or need to schedule their employees breaks at slower times of the day. The appearance of some of the tellers is also less then professional looking. On the plus side, the staff is very apologetic for the slow service...

credit card No [protected]
Korean Airlines Skypass No.[protected]
I opened a credit card with US Bank several weeks ago, almost 2 months
I was supposed to receive miles with Korean airlines on 8th of this month.
Called Korean Air Skypass. Us Bank did not transfer till now even though I made several phone calls to Us Bank credit card services.They admitted making a mistake
and said they will credit the miles in 10 days.Nothing happened so far more than 2 weeks.
I am still waiting .
This is poor customer service, It should not take more than 2 days to correct a mistake

Dr.Philip K Joseph
[protected]

My husband went to the ATM on Saturday, 9/22. The machine had an error, it kept our 260.00 and did not credit our account.
We went to our local US bank. Unfortunately. we have been told the refund policy can take anywhere from 10 to 15 days. I find this to be completely unacceptable.
How can you hold a customers money. due to an error with your machine. After this is over and our money is returned, we intend to switch banks.

Bankruptcy was completed in January of 2012 with a discharge. US Bank is showing a Civil Lien against me since 2011. Letters have been sent to the legal department to have this corrected. No response has been received. I am unable to get anyone on the phone that can help me in this matter. Will not provide information about the account via this portal for security reasons.