U.S. Xpress’s earns a 1.5-star rating from 41 reviews, showing that the majority of clients are dissatisfied with logistics and transportation services.
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terrible service!
After a little over a years faithful service to company which included being a Driver Trainer and Road test Examiner. I was involved in a single vehicle (my Truck) accident. The company placed me on unpaid suspension waiting the results of the safety committee investigation. After 6 weeks of not making any money and not being able to apply for any type of new work (because was still classified as employed by said company) the fired me for unsafe safety rating.
This mind you my only accident the whole time I was with company and up to this point not a single moving violation or ticket. While Driving down I-95 in New Haven Ct it was about 11:30 pm on Oct 8th 2007. It was raining, visibility was good, roads where wet but passable. I had just gone through the interchange of I-91 and I-95 headed south to Delaware on my dedicated account. A car traveling south bound pulled in front of me from the far left lane.
I was in the middle lane of 3. after about 100 yards the car put on his brakes for no apparent reason. I applied my brakes and my ABS on the tractor failed causing the tractor brakes to lock up. The trailer (53' dry van) was empty and started to come around me.I ended up jack knifing and going through the guard rails taking out a light pole and into a set of trees along the side of the highway.
The truck was totaled. When the police arrived a witness told the state trooper what had happened, then I gave my statement as well. The Trooper then gave me a ticket for failure to maintain my lane. Said it was just a basic ticket and that all i had to do was pay it and it wouldn't even show up on my license.
I then had some friends come and get me and bring me to a hotel in Springfield Ma. Waited for a drug test guy to get there to test me for drugs and alcohol. (Which never was or ever would be in my system at any time). The next few days I repeatedly tried to get in touch with safety to let them know to check the truck and they would see that the ABS failed on the tractor. The Tractor was also scheduled to go to Volvo that coming weekend for some major repairs. The company just kept delaying me and telling me they were waiting for report from safety board. Well because I went 6 weeks without pay I was not able to pay the ticket.
Which has resulted in me losing my right to drive a commercial vehicle. And the report that USXPRESS made on my termination states unsafe safety rating.
Which in turn has made it impossible for me to get a job with any other trucking company.
The complaint has been investigated and resolved to the customer’s satisfaction.
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About U.S. Xpress
Overview of U.S. Xpress complaint handling
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U.S. Xpress Contacts
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U.S. Xpress phone numbers+1 (800) 251-6291+1 (800) 251-6291Click up if you have successfully reached U.S. Xpress by calling +1 (800) 251-6291 phone number 0 0 users reported that they have successfully reached U.S. Xpress by calling +1 (800) 251-6291 phone number Click down if you have unsuccessfully reached U.S. Xpress by calling +1 (800) 251-6291 phone number 0 0 users reported that they have UNsuccessfully reached U.S. Xpress by calling +1 (800) 251-6291 phone number+1 (866) 646-5886+1 (866) 646-5886Click up if you have successfully reached U.S. Xpress by calling +1 (866) 646-5886 phone number 0 0 users reported that they have successfully reached U.S. Xpress by calling +1 (866) 646-5886 phone number Click down if you have unsuccessfully reached U.S. Xpress by calling +1 (866) 646-5886 phone number 0 0 users reported that they have UNsuccessfully reached U.S. Xpress by calling +1 (866) 646-5886 phone numberHead Office
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U.S. Xpress emailsfreightcollections@usxpress.com100%Confidence score: 100%Supportlkillian@usxpress.com94%Confidence score: 94%communicationbcarmony@usxpress.com93%Confidence score: 93%communicationdbailey@usxpress.com92%Confidence score: 92%communication
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U.S. Xpress address4080 Jenkins Road, Chattanooga, Tennessee, 37421, United States
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreFeb 03, 2025 - View all U.S. Xpress contacts
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Truck number 311004 driving reckless Woodbury nj almost hitting six cars including my self
I filed a complaint with the company approximately 7 weeks ago. I was hit by a US Express Truck on my way home from work. I have yet to hear anything from the company. I have sent emails and left several messages...no response 😡
Truck # V20515. At 0900 at August 8, 2023 driving west on SR 200 the truck was traveling in excess of 10-15 miles over the posted speed limit and weaving in and out of traffic. The truck was tailgating other vehicles at an unsafe distance and almost hit our vehicle at a traffic light with my 8 month pregnant wife in the car.
Traveling 81 N at 1:21pm a Variant driver who is making delivery for US EXPRESS trailer cut in front of us last minute. Something like that made us hit the brake hard. It was on a passing lane of 55mph we were driving 57mph. Shaking my head.
My husband is a recent graduate of a truck driving school, passed his test and ready to be an otr driver. USxpress had a recuriter go to the class wanting drivers, the man lied about so much. He was promised 7 days out 2 days home, LIE - a set wage PLUS school reimbursement LIE (you get less per mile if you choose school reimbursement), you can stay at the hotel instead of the bunk house for three days and get a discount from the school LIE (two day max but they tell you to get there night before) Insurance is HIGH - you go to orienation for three days but this is not a guarentee of hirer. My husband has passed all test, everything is fine except now they want his w2 from last year. if told this before going to orientation for three days, two hours away, he would have brought it with him. but now they need it right now and he is being sent home with no job because he did not have it. these people are stupid.