Dollar General

My name is Denise Diggs and I am of sound mind and I have personal information about the incident that occurred on April 20, 2020.

On April 20, 2020, I decided to be a good Samaritan and help a homeless person. Therefore, I decides to purchase some canned Vienna sausages that were clearly priced 59 cents in that section. Once the sales associate started scanning my items I noticed a different price from what I saw on the price tags in the back of the store.

I offered to walk back to the area with the sales associate so that we both could confirm the price and that I was correct. Before we spoke to the store manager she stated that the sore manager was not going to change the price! And my response was did you ask him? After they both made a decision not to change it, the store manager decided not to change the price and stated, that if I did not like it, that I could always shop somewhere else ! Which I felt was a discriminatory statement after it was very clear that the price tag was in the wrong location for that particular item.

After, he made his smirk comment, I politely asked him, if I was a white person would you have told them the same thing? The store manager response was that, I was ignorant and that was racist remark. My response was ignorant and racist my ---! Instead of resolving the issue he instructed his sales associate not ring up my items, so I walked out and went to Kroger.

Further, the store manager stated that he was married to a black women which I did not believe. However, I left and contacted someone else that I know that is a manager of another Dollar General store and they confirmed that I was supposed to have it for the price that was on the price tag, since I was a customer and I did not change the price tag. It was also confirmed that the manager by the name of Clay is well known for being messy with both the customers and employees and he gets a lot of complaints which is sad because he is running off your potential business and employees.

Later, when I was trying to locate his district manager, I thought that I was contacting another location and I ended up contacting the same individual through via phone at store number 01427. To my surprise he changed his entire tone, he was not apologetic at all and denied that he stated that he was married to a black woman because he was gay! He also stated, that they were not allowed to provide us corporate information, confirmed that he trained employees for that area and he was the individual that I had the altercation with earlier.

Therefore, during our dialogue at approximately 2:05 pm which lasted 12 minutes, I questioned him and he denied 75 percent of the statements that he made earlier and I politely informed him that his statements was being recorded and recorded from earlier while I was in the store. During the last part of his statement he then offered to provide me Dollar Tree corporate information after I confronted him about making false statements. The store manager hung up in my face without providing me any of the information that I requested because he was frustrated after I caught him making several conflicting statements.

Personally, the way that the situation was handled by the store manager was messy, very unprofessional and I did feel racial undertones in his and the sales associates initial remarks. In addition, I feel as if they both need to be trained on how to be more rational with all customers when there is a mistake on the "stores behalf." Also, the sales associate that was assisting me appears to be messy and unprofessional as well because instead of her trying to accommodate me she is pointing out other excuses to justify their mistakes.

Lastly, I pointed out to him as a regular customer of Dollar General I have recently observed sales associates and store managers give customers items at the price tag listed when it was placed in the wrong area or section of the store. The store managers response was since last November things have changed and I politely informed him again that this was recently in January and February of this year while another manager was there.

To resolve this I am asking that this matter be investigated before I contact your CEO in Tennessee and I will provide all the recorded statements in both conversations on April 20, 2020. It is sad that I have to take such a drastic approach however, when you are dealing with pathological liars who abuse their authority such measures have to be taken.