Goodwill Industries

How the Goodwill store in Westchester, IL – ruined our day today… 11-22-15. On 11-21-15 we went to Goodwill Store in Westchester, IL around 8:30 PM. Store closes at 9:PM. Purchased a few items. One item was a nice coffee table. We had our car.. The table would not fit in the car.. So we made arrangements to pickup.. It was in writing to be picked up by closing time on 11-22-15 – that would be 8:PM. We had photos, tag, and receipt, our signature on the note from the store, and on the item in the store. We made arrangements and got a van to go pick up the item.. Went to the store around 4:PM on 11-22-15. Well guess what they could not find my table anywhere. They suggested that they probably gave the table to someone else. They were very un-professional, they must not have checked the tags, etc. They completely dis-regarded my tag, etc left on the table in the back room, etc. Either they re-sold it to someone else, or an employee swiped it, or who knows what else. So the manager offered a refund. I could tell that they just wanted me to accept the refund and move along. I went to the front counter – and seen the exact employee who waited on me on 11-21-15 – and there were a couple of other employees standing around – and they seemed to be snickering about the situation. I did not think it was funny. I was not amused. What a un-professional situation. They call it a oversight – I call it lack of professionalism and out right negligence. What would Goodwill do to make this up to me. They didn’t even offer any coupons, or anything as a gesture of their mistake. I’m sure they don’t feel obligated; perhaps they are not legally obligated. But what a joke. We have donated much stuff to them. They give a tax slip, etc. But nothing else. I know that is our choice to donate, etc. But this stores practice should be checked into. I’m sure the employee who was working today - they can track down who was the one responsible. I hope the corporate office will look into this. I can be reached further – if the receipt needs to be seen, photos, etc. I have the names of the two managers of this Goodwill store in Westchester, IL.