Dollar General reviews and complaints 1
View all 3845 complaintsDollar General - christmas clearance
Your ad says clearance on trim a tree. Lights are trim a tree. I went to buy Christmas lights. At store #13950 I was sold lights at 70% off, 20 count white light white wire. I went to store #11270 for the white lights with a white wire 100 count and was told they were not marked down. I left went back to the store #13950 to double check if they had them. They did not. I was then told the lights were not on sale (the girl from store #11270 admitted to calling the store). I went back to store # 11270 and all the lights were gone. I was told they had to pull them. She pulled them after I tried to buy them on clearance. The time to pull them was before I tried to buy them. Better still the right thing to do was sell them on clearance as your ad stated since they were on the floor. I bought what I wanted across the street at FAMILY DOLLAR. My husband and daughter already refuse to shop store #11270. I guess I will be shopping Family Dollar from now on. They have digital coupons just like you and sell the same products and are located across the street from store #11270. NOT GOOD BUSINESS PRACTICE. The girl who refused to sell them to me on clearance is Billie Denette, store manager. She has a lot to learn about customer service. Better to have sold them to me then to have pulled them. Now all she has is a disgruntled customer and a loss of business.
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Usually wrapping paper and lights don't get marked down after Christmas. They're stored away or gets sent back to their distribution centers. If you was sold lights at 70% off, that manager is going to get in big trouble or possibly get fired.