7-Eleven

Location: 320 North Arch Rd., Richmond, VA 23236. Normally, I do not write any comments/complains, but this employee is uncalled for. I tried looking at her name tag, but it was blocked, thus I could not obtain her name. However, she is an African-American lady, short-hair, about 5'7, and has a big mole on her lip (that's the only characteristic I remember of her). Anyway, this is the third time she has done something like this, and I thought that she needs to have an attitude make-over. My first incident was when my friend was buying drinks, and this Hispanic man was trying to purchase a money order from her. She then denied this Hispanic man's purchase, because he doesnt speak any English. Seeing this, my friend tried to help him out, and because we do understand a bit of Spanish, (we are Asians by the way- Filipino), he helped him get his money order. This cashier lady was pissed, perhaps because my friend had helped him. The whole time, she would mutter words under her breath. Second incident was when my friend went to purchase lottery tickets. He purchased ONE 'easy-pick' ticket, and as he was paying for this ticket, he notices that he has another dollar bill in his pocket, so he told this same cashier if he could get another 'easy-pick.' This lady takes the dollar bill, and snaps: Why didnt you just buy 2 tickets in the first place? My friend, not knowing that he had another dollar bill, told her: Well, because I didnt think I had enough money in my pocket. Anyway, I was shocked how this lady was rude and has a diva-like attitude. Who talks to their customers that way? The third incident occurred when my friend and I went to buy scratch game tickets. This same cashier lady asked for my ID (as flattering as this might sound, I am in my 30s and I do look my age and the fact that she has NOT asked the ID's of other people that 'look' younger than I do). So to my luck, it happens that I left my wallet at home, so of course, I couldnt purchase it. But then when my friend tried to buy a scratch game 'immediately' after I was denied, she 'refused' to sell this scratch game ticket to him (having his ID) and she stated: I wont sell you this ticket, because your friend (which is me) wanted it. My thought, first of all, was, are you kidding me? He has his ID, and these are separate purchases. My friend and I always buy a scratch game there. He wasnt buying me one to begin with. So after this incident, my friend, who has had enough, tells me: You see how bad their service is, that person is an a**h***. I told him to just leave. So we left. (I understand that this foul language wasnt correct, but this cashier lady isnt exactly right either). We came home and grabbed my ID, and went back to this same 7-Eleven store to purchase the scratch game that I wanted. This lady tells me that she refused to sell me this ticket because I cursed at her. I told her that it was not me, that it was my friend. And she says: I'm refusing to sell you this ticket because you're with him. Then she said, "I have the cops on you and I wrote your plate number, and you're on video that you cursed at me." I was THINKING: Are you kidding me? You're the one who is BEYOND rude and a jerk! You have NO right to refuse me a ticket, just because I''m with someone who cursed at you. It doesnt make sense. I was beyond shock, so I left, embarrassed in front of many customers. This African-American, short-hair, about 5'7, and has a big mole on her lip cashier lady, located in 320 North Arch Rd., Richmond, VA 23236 NEEDS an attitude check. She is beyond rude and disrespectful. If you are the manager of this 7-Eleven store and reading this complaint, please do something about this lady. She treats her customers like piece of s**t, or maybe just us Asians and Hispanics. We've been giving business to this store for almost 2o years, and I cannot believe how BAD the service we have received, not once or twice, but THREE times. If you visit this 7-Eleven store, then you'll know who I'm describing here. She is an employee beyond belief. What a DISGRACE! Come to think of it, my friend called her that name that suits her! What an a**h***!

I play the daily lottery game every day at my favorite store two blocks away from were i live just so happen that day april 30 2011 . i was running late try to get the lottery slip in by 1 pm before the new game start, so I stop at 7-11 which is a block away. when I walk in it was 12 :57 their was a lady in front of me at the casheir so I waited then the lady turn away to grab some donuts just that split second i ask the casheir to run the slip in for me.. he look at me like i was crazy and hesitate what he did he just put the slip down next to the cash register by that time the lady return back I miss out playing the game for the midday drawing I was tick off about this . i went to look for the person that is in charge of the store . it was this india lady all she do is defending the guy.the guy had plenty of time to run my slip thur is no reason why hesitate and not doing it. these people from india they dont no how to run a business. they are rude, selfesh, and cockey, they barely could speak and understand english at all. their are so many complaints out of that store.they dont have no repect or helping with the customer at all if you try to address a problem they get confrontional with you . i never seen anything like this.everytime i goes in that store their alway problem etheir me or with a customer. k. brown of san leandro

Every time we go to this location late night (which is rather frequent) it's usually a pretty pleasant experience. Lately this greasy mulleted guy has either been hired or his hours shifted to where it rather unfortunately frequently overlaps my visits. Each visit is plagued with silent grunting and a short temper, one instance even involving him raising his voice to my friend. This most recent visit, however, mostly involved his silence and not only refusal to acknowledge a considerate "how is your night going?" but to respond to it by tossing a candy bar back onto the counter at us. Or rather than toss, quickly dropped at an angle towards us, either way the bar was cracked once open and the gesture was not appreciated. As unpleasant as that whole experience was, it was downright insulting to have him loudly mock my friend and I as we left. That isn't to say that he simply turned away and spoke ill, that is to say that from our vehicle in the parking lot I could understandably hear and see him flapping his hands back and forth in an insulting fashion and making "nyeh nyeh nyeh" sounds. I used to like coming to this location when the staff that worked over-nights was friendly and courteous, but with the increasing hostility shown towards me from this employee with every visit, I'm tempted to take my business to the Maverik or Chevron's down the street.

So you see a debit card laying on the counter, and instead of handing it to the clerk like any reasonable person would do, you very loudly started talking about the card as being part of the advertisement. Being black is no excuse for your stupidity.

Hi - ok first sounds like this clerk has a bad attitude and is NOT providing good cust service. Now on the ticket issue. I am a 7 eleven manager and we MUST id anyone who appears under 30 and we have to take into acccount you look younger on the video to loss pervention.
Its poss the other cust she may have known or checked in the past.
In CA its the law that if a person dose not have a valid ID we can not sell to anyone with that person. Its called a second party transaction and is aginst the law. The clerk should have Politly explained that to you.
She faild here as well. And I want to thank you for helping the cust with
his money order - that was nice of you. :)