BJ's Wholesale Club

On February 19, 2022, at BJ's Wholesale Club at 6301 Triangle Plantation, in Raleigh, North Carolina, when checking out, the store club employee who was ringing me up asked me if I wanted to upgrade my credit card from the blue card to the Elite Black card. I had already renewed my membership the last time I was there. She said it would cost $55 for the year and that I would earn 2% cash back (in the form of rewards) on all purchases with the credit card, where I'm currently only earning 1% - everywhere I use the card. This was a good deal so I upgraded. Now looking online at my account, it clearly states the differences between the Blue and Black cards and the only difference is that while making BJ'S Wholesale Club purchases, the Black card earns you 5% and the Blue card earns you 3%. This is so unimportant to me as I rarely shop at BJ's and when I do, I mostly pay with reward dollars. Additional rewards on BJ's purchases only makes sense to someone who is planning large purchases at BJ's or shops frequently at BJ's. Regardless, the employee presented (verbally) an entirely different scenario to me about what the card benefits were and I was also given no documentation on the terms of the new card. I'm wondering if anyone else has been scammed like this? The woman also told me to come see her next year when it was time to renew my membership and she would get me a good deal. I'm thinking that she may get some kind of bonus for selling credit card upgrades, and that was her incentive to lie about the benefits. I'm disappointed that I paid $55 to upgrade to the Elite Black card. It is money I will never recoup from what the actual benefits of the card are. I'm certain that this was not a misunderstanding. I clarified multiple times with the woman before agreeing to upgrade that I would be getting 2% cash back rewards on all purchases made with the credit card. She never said anything about it being 5% on BJ's club purchases.

Mixer was purchased in Roanoke, VA as a Christmas present on 12/26/2019 from my mother. She made it a point to get the extended BJ Plus warranty so if anything happened I could just take it back to the store. On 11/22/20 while using it, it started smoking and got extremely hot. I went to turn it off and the switch wouldn't do anything; speed up, slow down or turn off. I had to physically unplug to make it stop. Mind you this is 5 days until Thanksgiving so all I wanted to do was get a replacement. I found the receipt and called the local BJ's here in NC. The young lady I spoke to said I would have to call Kitchenaid, I told her my receipt had the BJ's plus plan on it. She didn't ask the date or anything else, just said "oh ok, then just bring it back to the store." I went the 25 minutes down the road to the closest BJ's. I get there and they said they couldn't do anything for me. I would need to call the Asurion protection company. I told them one of their associates told me to bring it back to them. I was told that was a mistake. Once I finally was able to get a live person with Asurion, I was told they couldn't help, it was the Manufacture warranty. Between online, live chat, and the eternal hold on the phones I have now spent at least 2 hours being flipped around and on hold. My husband tried on 11/24/20 to call after waiting 45 minutes on hold with Kitchenaid he decided to call BJ's back. He spoke with Carmin who remembered not only the date of my receipt but told my husband she was the one who spoke to me on 11/23/20. She told him to bring the mixer back in at 10AM the next day 11/25/20 and she would see what she could do to replace it, even went as far as to say it may cost a little if their current mixer was more than the original purchase. So again 25 minutes up the road, he gets there today to find, Carmin is not there. He asks for the Manager and was told it was outside the 90 days and he couldn't help him. He explained the full story and got absolutely no sympathy, help or anything even though that was what Carmin told him. As if the broken mixer wasn't bad enough, now we have been lied to and inconvenienced not once but twice from the same BJ's Club. I work in the customer service industry and you honor what your employees say and make it right. I am just disgusted over the whole ordeal. I have the receipt, just not with me. I do have the time of one call made from my cell phone. the other was online and I don't have a way to show you that.