Mavis Discount Tire

17 Oct 2023, I've had previous bad experience with Mavis and had sworn never to return but out of convenience I stopped in for 2 rear tires, I specifically ask the rep NOT TO INSPECT my vehicle as that was the nature of my previous bad experience, went across the street to eat, returned to find a guy under my hood and another examining my front passenger tire, I approached the service rep and ask why are they all over my car, didn't you tell them I wanted no inspection? I recieved nothing but a dear in the headlight stare, not a word. Out comes who I believe was the shop foreman asking me to come into the repair bay where he says I need a tie rod on the right front of my vehicle which I don't!

I informed him that he was only suppose to take 2 tire off and put 2 tires on the rear. He informed me it was his job to ensure my car was safe, I told him that was my job. He was visibly upset and asked me to return to waiting area which I complied. Upon completion of the tires I paid and departed only to fine I was driving a vehicle that was loud and rough in the rear, CLEARLY THE TIRES WERE NOT PROPERLY BALANCED, IF AT ALL.. I STOPPED AT A NEARBY STATION TO check the rear of car, my rear tire pressure was at 34 psi instead of 29 psi as required, my left rear brake now has a squeel when my brakes are applied, new rotors and pads installed 30 days prior, no issues, since my donut spare was on the vehicle when I arrived they just through it in the trunk of my car instead of storing it properly.. I violated my own rule by giving Mavis a second chance and now I feel I'm being punished because I didn't want my car inspected or subjected to just anyone prowling over my car, I feel like I was subjected to a scam... and when I refused to accept there notice of a tie rod replacement I became a dirtbag in which they could just treat any kind of way.. they will NEVER get another opportunity, I'm done with Mavis, I don't want anything from them, no refund, nothing.

I using this medium and others including my blog to spread the word so no one else is subjected to the abusive tactics of Mavis as I'm now driving a car that sounds and feels like a armored tank in the rear. I'm going to pay another venue to balance my tires and check my brakes, I HAVE LEARNED MY LESSON

I first brought my car into mavis on Friday 10/18/19. After a substantial wait, I was shown that my tire had a nail and would have to be replaced. Felicia informed me that she would order the tire for the next day, priced at $119.99, plus another $19.99 for installation. I made an appointment for Saturday morning at 11:30, very pleased with the customer service and the price at this point. I arrived at 11:20 on Saturday morning, but my car was not brought in till 12:25. Why make an appointment then? I watched thru the glass and my tire was removed. A half hour later, there was still no new tire being installed. Suddenly one of the men comes out and informs me that the new tire "isn't on the truck " This truck had come in at 11 am I was told. It is now after 1:00 and they are just discovering this NOW? Wasn't the truck inventoried upon arrival? Apologies are given, and I left. I tried Sears, Walmart and Firestone to no avail. I call Felicia and she says she will re-order the tire, bring the car in on Monday. I drop the car off and in a little while, she calls me again and says the tire is still not there, maybe Tuesday? About an hour later, I get a voicemail saying that now they have the tire! Well I arrive at 2 pm and my car is in the same spot. Really? Finally, the car is done after about 45 minutes. I go up to pay and the young man says, "that will be $189". "No, I say, that's not right". He says, "oh what were you quoted?" When I said, $119.99, he says, "oh, I will lower it to that price". JUST LIKE THAT! What kind of game is this place playing? If I hadn't said anything, I would've been overcharged. I guess a lone woman going into a mechanic still holds true! taken advantage of! Felicia was on a lengthy phone call and finally put the person on hold, she then told me, "no, I never quoted you that price". So here's the story: Appointments made, but not kept. Tires ordered but not delivered. Prices quoted, but not adhered to. Never again.