7-Eleven reviews and complaints 1
View all 908 complaints7-Eleven - Gas pump lock off malfunction at 711 on 2601 Penrose Ave, Philadelphia PA 19145
On Saturday August 13th at 2120 the gas pump continued to spill gas after my tank was full. I did not notice that the automatic shut off was not working and there was no sign saying this. I use this gas station always for the past twelve years and the automatic shut off always worked, so obviously I was not looking at the pump. About two gallons of gas were spilled on the ground before I noticed it. I went into the store to inform the staff of the spill, as it could be dangerous, and I tried to explain that this is not my fault and I asked for compensation for the spilled gas.
Two men came out, they said it was my fault, and no compensation would be made, the one man called me "broke [censored]" because I said I would report this. They kept shouting at me to move my car so that they can put the material down to cover the gas. I know the one man. He has been working there for years. I see him packing the shelves and doing other work, whenever I go there. This is poor customer service
Desired outcome: these two men should be trained on customer service.
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