Choice Home Warranty

July 20, 2013
To: Choice home warranty
ATT: Mr. Victor Mandalawi President Mr. James Moss President
Mr. David Baily Claim # [protected]
CC: To news Media across the 50 states
Subject: Warning to the American people, beware of this company

Bad company alert (choice Home Warranty)

This warranty company has been taking advantage of people for many years, refusing to pay claims filed by there customers. My proof, just go to the BBB web site and look at over 750 complaints in the last 3 years. There may be hundreds that never filed a complaint. They use the same excuse for a major component replacement. You did not have the proper maintenance preformed. Well they made a mistake using that excuse with me.
I read many complaints in my own state. I have worked with A/C for more than 30 years with automobiles. When you go to A/C class in the automotive school I went to, you learn all A/C systems use the same basic components. 1. Compressor 2. Condenser 3. Evaporator 4. Expansion valve and 5. Receiver dryer. Keep in mind this is a high pressure system. There gage readings are very close to each other, around 30 to 40 pounds on the low side and between 175 and 210 on the high side. These pressure reading will depend on the ambient temperature ( the out side temperature at time of charging).
Choice accused me of not performing the proper maintenance. I don’t know how they can tell that from 2000 miles away. Keep in mind I only had this warranty for 2 years. This A/C unit had a small repair in 8/3/2010 and the company preformed a complete system check and gave the system an ok after the repairs were completed. In 4/19/11 there was another small problem, they replaced the starter relay and capacitor. At this time they preformed a complete system check and gave the ok. On my end I hose off the condenser coil every 6 months also look for any signs of leaks or noise. For leaks you will see refrigerant oil. I keep everything away from the units for better air flow.
So lets look at the maintenance record . Complete service check once a year. Condenser coil cleaned every 6 months and a check over by me for operation and leaks. I take a lot of pride in taking care of my home. So Choice insulted the wrong person this time. I will defend my honor by showing Choice home warranty has no honor. This time you insulted a senior citizen disabled Vietnam Veteran on SSI. You should not of insulted a U.S. Veteran. This fight as just begun. I will make if my life’s ambition to destroying your company by just telling the American people the truth about your company with proof.
I am asking all Seniors, Veterans and all Americans that do not want to be cheated by this warranty company DO NOT BUY THERE HOME WARRANTY. Bad company (CHOICE HOME WARRANTY). Stand up all Americans and fight for the right not to be cheated and called liars. You worked hard for your money Enough is Enough. This companies lies must stop now.
I am asking all my Veteran brothers to stand up and expose this evil companies ways. All you seniors don’t let these people cheat you out of your retirement money. All other Americans you worked hard for your money do not be cheated by Choice Home Warranty. This company wears two faces one of an angle and one of the devil. May God have mercy on Choice home warranty because I won’t.
Let me tell the Americans a little about me. I had about 20 good friends when I went to Vietnam I was in the U.S. army. All 20 of my best friends were killed in Vietnam in the first month we were there. My younger brother was badly wounded and died later in the U.S. of his wounds. My older brother was ate down to the bone by Agent Orange and died in the U.S.. I am at the point in my life that I will not let anyone take advantage of me or anyone in my family.
My wife has high blood pressure and diabetes. She was having trouble breathing in our home because Choice home warranty stalled around for a week before telling me they will not cover the repair. I kept telling them about my wife’s condition but they acted like they just did not care. Well Choice you made my wife suffer now I am going to do my best to make your company suffer.
I have no choice but to keep my warranty because if I don’t I will loose my $2, 100 investment in my warranty. Please go to the BBB web site and read all the hundreds of bad reviews. You will see in the past 3 years there was 769 complaints against Choice Home Warranty.
This is what the ignorant person said at Choice. You did not do maintenance on the unit and it had a slow leak for many months. He then goes on to say if the unit was maintained they would of caught it and you wound of not needed this unit replaced. This man I can see has no experience with A/C systems, must be an office person sitting behind a desk. Because any certified A/C Technician knows better. This guy never heard of a blow out. I my 30 years of working with A/C I have seen it all. Lines blow out, compressor clutches melt, compressors seize, evaporators blow and fill the inside of the vehicles with Freon gas. On your home you have basically the same systems. I had my condenser unit in one house, the compressor started knocking they seized, this all happened with in minutes. Talking to many A/C home repair Techs, they have seen lines blow, compressors lock up, evaporators blow.
The guy at Choice is not an A/C Tech. because he would know this if he had any experience. So if he is a Tech. then he is just telling you what he was told to say by a company man. Because he never heard of a blow out. I saw one guy working under the hood of a car a line blew and blew him 6 feet up against a brick wall. You are talking 200lbs plus pressure.
My education 1. 12th grade grad 2. Heavy equipment school U.S. army. 3. Automotive school Michigan 4. Certified MACS mobile air conditioning society 4. Certified Adult CPR 5. Certified standard first aid 6. Journeyman AFL-CIO 7. When working; Certified in engine repair, brakes and Heating and A/C. Life member of the NRA, Life member of the VFW, Member of AARP, Member of the wounded warriors project. Also wrote 2 books since I retired. Not bad for an old fart.
This company is going to tell me about A/C. This company is a joke. Oh by the way the repair company that came out to look at my unit said it was the most well maintained unit he ever saw. These words came from a certified A/C Tech. This time Choice got an educated person on A/C and I can tell you this company has no idea what they are doing. I have never in my life heard of an A/C Tech diagnose a problem from 2000 miles away. You have to be up close and personal with a diagnoses.
So this tells me this warranty company is in business of taking your money and denying you service. I like the part where there company says and I quote: Never pay for covered home repairs again. What a bunch of lies. I will give Choice Home Warranty the chance to make this right by sending me a check for a maximum pay out witch is $1, 000. You have until July 22, 2013 to get back with me or this letter will go nation wide. Media outlets all over the U.S. will be sent this letter. I suggest you do not test my resolve. Now you have a chance to do the right thing or take your chances with the entire country finding out how you really do business. The will see the and nothing but the truth about your company.
Charles Alongi
Vietnam Veteran and proud