Vacation Hub International [VHI] review: fineprint scam - no refund within cool off period - use delay tactics to get outside this period 24

We got taken for the same scam - we are willing to join you and take them to Carte Blanche
We are based in West of JHB - and have lost R5149 as a deposit

I have the same experience after attending the presentation on 29 Apr 2016 at Protea Hotel, Centurion and will lose R5649 activation fee.After reading the fine print over the weekend, I called VHI, 5 May 2016 (Maggie La ###) after sending a mail informing VHI of my request to terminate. I advised that the 5 working day (National Consumer Protection Act stipulates WORKING days) cooling off period expires Monday 9 May 2016 since Monday 2 May was a public holiday. I was informed that a registered letter with the date post-marked before the expiry date was sufficient to substitute for the requirement that the letter be delivered and signed for on the expiry date, noting the risk of our postal services with the imminent postal strike. I sent proof of the registration slip and tracking number as well as tracking status daily. They were eventually full of excuses even blaming the security guard for returning the letter to the Somerset West Post Office ! Elsabe was always in meetings and never returned calls. On calling they check who you are via your membership number and clearly this acts as a screen. I was sent an alternative contract proposal at a lower rate which I rejected as this was not the issue. I reversed and stopped the monthly debit order (R780 for 120 months!) On 12 July VHI denied receiving a request during the 5 day period. 25 July 2016, after received an SMS demanding settlement of outstanding payments, I spoke with Lianco (?) and then Maggie who checked the system stating that the the refund was approved and was with accounts. On 19 Aug VHI informed I did not qualify. Following up with Elsabe she was not aware of this and again mentioned a members meeting to approve. I called Elsabe again on 16 Aug who took my cell number (albeit in my file) with the promise to call back to no avail. I called again 19 Aug and intimated that they are purposefully dragging their heels and ignoring all documented communications and that I am within my rights. I received a letter that afternoon again turning down my request and that I am liable for cancellation fees. The latter is not allowed by the CPA.

I am in the same boat as all of you. Their promises to make you money from your time share within 3 months is just a ploy to get you to sign their contract with all the fine print at the back that they do not tell you about. And when you question their tactics and lies then they play the waiting game to make sure that the 5 days cooling off period expires. I am in the process of taking legal action to reclaim the amount of R 9, 149.00 I paid over to them. I agree that we must team up against these people that sell a "so called" service agreement with lies to convince you to sign the agreement. I also stopped the debit order. The Consumer Protection Act is clear about false, misleading or deceptive representation about goods and services (4(5)(d) &(c) & 41).
We are still awaiting my attorney's e-mail to them and will Keep you up to date with the progress.

Vincent Barbarovich/18thMarch2018. Seems like I have also been scammed, on Tuesday 13thMarch 2018 my wife and I were invited to a Presentation by the Horizon Group! at the Square, 250 Umhlanga Rocks Drive, I questioned if it had anything to do with Timeshare, I was not interested as we already OWN three weeks, with 5 units, all peak - Christmas and New Year also week 1., they said that it definitely had Nothing to do with Timeshare, they said that all we had to do was listen to their presentation - for +- 45 minutes of our time and we could receive a holiday voucher for our trouble! boy what a scam! When we got there it was now Vacation Hub International, not Horizon Group, the presenter is excellent! very fast talker with many figures given to just blow you away, even a DVD clip on a presentation to them as the Top company Internationally, the pressure came after the presentation, figures scribbled all over and over on full sheets of paper, boggling figures, but then when they saw that I was showing interest ( not my wife, she was not too happy) the fool that I am I went for it, they could not get me to give over R14399.00 fast enough, when my FNB card Declined( I am not on a Budget A/c), I should have seen the Red Flag waving. I went and arranged the money for them, had to give them R1400.00 in cash so had to go to a ATM to draw cash, when I got back the "Lady" rushed through the 'Agreement', I signed not reading all the fine print, she just telling me to initial wherever and I "TRUSTED" her, they had continually stated that the full amount payable was the R14399.00 and three months of R500.00 to be paid into the credit card, after 6 - 8 weeks I should receive a cash deposit from VHI which would then be sufficient to settle what was owing to FNB and that I would have extra cash to do with whatever! Only when my daughter Googled Hellopeter, did I jump and read this - Agreement!
They now want R3043.33 debit order for TWO years, this I have to stop immediately, I signed yes, under great sales pressure, my wife and I cannot and will not be duped to this extent, so Carte Blanche please as soon as possible, my wife is 74years and I am 70 in July, we cannot afford this fraud, Regards Vincent Barbarovich, cell [protected].

I got scammed and. This elsabe labuschagne [censor] is helping them steal money ..
My email walinehartzenberg@gmail.com
When you have presentation.

HI Christo, I also sign the contrract with Errol van der Westhuizen. He promised everything as mentioned above and even pointed to us the R60, 000 rand that we would make per year. We now looking for that specific line item on the contract and we cannot see it on the copy we have. Do they have the white contract that shows something and when we get the Blue copy this is not reflected? Will send my details on your contact details.

My husband and I was supposed to go and collect the vouchers for our free holiday later this afternoon in Glenvista where they will be having a presentation, which they said will last +-45 minutes, and now I come across this page, I will definitely not be going. When I asked for information about Horison group they told me the website is still being created, so I could not find their information anywhere, I googled the number [protected] where they called from and found no information and only when I googled the second number [protected] where they called me from to confirm our appointment, did I get to this page. It if seems to good to be true, then it probably isn't. Where did these people get our contact numbers from?

Hi Christo
Dit is erg om te lees van al die mense wat deur VHI gevang word en ongelukkig is ek een van hulle. Sal waardeer as u kan help. Ek is 70 jaar oud en kan dit nie bekostig nie. Llewellyn nel, Bloemfontein

Hi Christo
Dit is erg om te lees van al die mense wat deur VHI gevang word en ongelukkig is ek een van hulle. Sal waardeer as u kan help. Ek is 70 jaar oud en kan dit nie bekostig nie. Llewellyn nel, Bloemfontein

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Ek is doelbewustelik mislei deur Bennie Blom. Hy het uitdruklik gese dat die gratis buitelandse voucher sluit ontbyt en aandete in. Die voucher se egter dat dit vir die klient se rekening is. Slegs spending geld en vlieg kaartjies moet betaal word maar met groot afslag bedrae van nagenoeg 50 % af op vlieg kaartjies. Nadat ek gisteraand tuis gekom het, het ek alles begin lees met opwinding en entoesiasme. Dadelik besef ek sake is verkeerd en gaan kyk toe op die internet oor VHI. Ek was geskok om te sien hoeveel mense hul misnoee uitspreek omdat hulle blatant ingedoen is op die een of ander wyse.

Die misleiding is baie subtiel en eers wanneer jy genoeg tyd het om die kontrak te lees, besef jy hierdie is n fop spul.

Die Verbruikers raad blyk ook min te doen aan die saak.

Ek kan nog kanselleer binne die gegewe 5 dae. Wil net hoor, as daar n wet geleerde is, word alle deposito gelde ten volle terug betaal . Maar ek moet vandag die antwoord kry sodat ek nog op tyd kan kanselleer.

5 Desember 2018. Gawie gawisan@cweb.co.za

Just so everyone in this old post knows. They still doing it. Phoned me today. They will be at Dunnford Lodge in Ladysmith KZN on 15/03/2019