Jetline Holidays
Reviews and Complaints

We were asked if we wanted a balcony with sea view,we paid £99 each (two of us) there was no balcony or sea view. The main door would not close unless we slammed it shut and one morning we woke to find the door open we complained three times and had to put a chair behind the door at night also the toilet didn’t flush for four days and again we complained, turned out the maintenance guy was signing off that he had done the job but he hadn’t. We found him and waited all morning while he went to get his tools and fix the problems.

Have booking number 4555668 with Jetline Holidays. Cost was over $3,000 per person for my wife and I. Have corresponded with agent named Hayden by email and phone. Tried to contact him last week by email. Got no response from either Hayden or other agent name Lisa. Tried to call company but no phone numbers I have found on the internet work. Has this company gone out of business?

I booked a girls trip for 13 people and COVID broke out so we ended up canceling our plans. Jetline has been so uncooperative trying to get our money back. Some were able to dispute the charges with their credit card and get the money back, the others like me have been battling with this company to get the refund and/or credit. I email frequently and keep getting excuses, and now almost TWO YEARS LATER, I am trying to rebook the $1400 credit that I still have. I am given every excuse why I cannot use my credit for the specials they offer online to everyone else and have been jerked around by Pearl for weeks and months at a time with her ignoring my emails and phonecalls. Everytime I speak to her she tells me she is working on it and getting prices from the 'supplier' - who just so happens not to be the same supplier for the specials they run. Do yourself a favor and STAY AWAY from this company. Wish I had read the reviews before wasting me and my gfs time trying to travel with this horrible company! They will steal your money and try to delay so you don't get it back if you let them. I will continue to pursue this as I WILL not eat that or let them bully me, but it hasn't been fun. Find a better company with some actual customer service and you will thank me later!

I booked a holiday to Jordan for 7 days (21st November to 28th November) in March paying a total of £1500 which was 62% of the cost of the holiday (total was £2398) it was needed they said to book flights and hotels. I now discover that confirmation of the flights and names of the hotels will not be confirmed until 15 days before we leave. There were several other questions they did not answer like why they said it was 7 nights in Amman and on the following page 7 nights in Aqaba. They are impossible to deal with. I cancelled 16th July and repeated this by email without any confirmation. They say their terms and conditions on cancellation only apply if I paid the balance of the holiday of £898 which is due 1st October . As I cancelled more than 91 days I dispute this. It should be only the deposit which should be £300

Hol ref 4727464 tracy and joe whitehouse would like to put a complaint in .

Never received holiday confirmation even though paid £1400 deposit. Rang up on sat asking why no email said will be sent Monday. Waited till Tue rang and person said Haven’t booked a holiday with us. Thought I had been deceived and frauds out of money. Rang credit card Co said has gone to jetliner. Still on tel to person Tue still can’t find holiday customer service asked to speak to manager. Spoke to a Robert said manager think it was same person .. wife was complaining could not find no holiday for us so she rang sales number on another tel. Got info ref number straight away then give this to customer service person. Then said after holding 10 mins found hol will take 5 days to send details . Explained rang sat and said get details by Monday? Don’t know what’s going on there am thinking of contacting ombudsmen as nothing but the worst customer service I have had even thinking about cancelling holiday due to this .

Joe whitehouse

This company is very very bad they don't give you good service when you book with them they let me stay in the street for more than 3 hours they forget to book a hotel for us when. I went to the hotel and the receptionist told me the didn't have our names I was very disappointed with what they did. they book the hotel for us the call on may 24 cancel the reservation. I don't advice nobody to book with jetline holiday vacation we got a hotel by ourself one person paid with her credit card when I called the women she told them to pay all the money for the hotel and she would send the money back, we had to put the rest of the money still now no money yet

We have booked a 3 day break with Jetline Holidays which includes EasyJet return flights to Prague from Bristol, b&b accommodation at Marriott Hotel,

airport transfers. It also included in the promotion a Vitava River Cruise Tour.

All the documentation, vouchers etc. we’re delayed in the post and were

eventually emailed to me after I contacted them. When I queried about a voucher for the cruise, I was informed the cruise was overbooked or maybe was not possible during the time we were in Prague. Why advertise an enticing river cruise when there is an every chance of it not being available for whatever reason.

Re: Jetline booking #6000492

This booking was made in 2021 and was cancelled by them (not me) because of covid restrictions. The booking was advertised on TravelZoo as refundable.

I have not been able to use a possible credit due to continued covid and airline problems and Jetline has refused to refund my payment of over $4,000.00. It is now 3 years later and, in adddition to the ongoing travel problems, my husband and myself are three years older (at almost 78) and unable to engage in international travel, I need a refund. Jetline is no longer even responding to my requests to settle this matter equitably.

We have just returned from our holiday to iceland. On the 8th of march we arrived at hotel foss raudra at night to find out that our hotel was closed we had no previous information that the hotel would be closed. We had booked transport from the airport to the hotel.

There was 8 of us in a city that nobody knew where and what to do. Luckly one of our party chased after the cab we then had to pay for the taxi once again to take us to the other hotel. I have travelled for many years and i must say your company has been the most disorganised i have ever used and will not be using your company ever again.

When we booked there was 3 trips included and you booked us on a trip before we even took off from england we phoned up customer service and they could never give you the correct answer and each one of 8 of us a different answer.

Our reference was 4676395/3

I booked a trip in 2021, included in trip was a 4 day stay in Vienna. Approx. 2 weeks prior to trip it was cancelled by Jetline because the entire country of Austria had been shut down due to COVID. No hotels, no restaurants, no public transport. We wanted money back but were told we would be given a travel voucher in the amount of $3346. Per their terms and conditions on website under #7 it says if Jetline cancells vacation customer will receive a full refund, they refuse to honor that policy.

Recently tried to book a trip to Greece. Flight out of Chicago for $999 and we could add on a cruise for $499 for 3 nights. Was told everyday that a customer service rep. named Abbie would call me back in 24 hours. When he did not I called in everyday. He called me on day 5. Told me the flight on the 15th was sold out and I would have to fly on the 11th for $1399 and also the cruise would now be $999 for 3 nights because all the inner cabins had been booked. I told him no thanks. If he had called me back in 24 hours like I was told I could have gotten the cheaper trip. His response was these things take me. I had a friend call into the company and they were told there was still flights available on the 15th for $999. This is such a scam. They refuse to allow me to book on their website using my refund money. I have to go thru Abbie or Steve in customer service and the price is always way more than what is listed on their website. I tried a 3rd time to book a trip and they quoted me $750 above website price.

In August of 2020, we purchased a travel package from an online travel agency named JetLine Holidays for $3890.90. We intended to travel to Iceland in March of 2021, with the hope that the pandemic would be over by then. In November 2020, we learned that we were not going to be able to go to Iceland as planned because Iceland was not allowing foreign visitors and announced that policy would be in place through at least April 2021. We checked with the airline and hotel with which we had reservations and found out that they were all refunding any money paid towards a vacation that could not happen because of this policy. Therefore, in November 2020, we contacted JetLine to ask for a refund. We did not hear back from JetLine for weeks, to the point that we were worried that we had given our money to a fraudulent company. We filed a fraud dispute with Citicards because we did not hear back from JetLine after repeated attempts to contact them and we were worried the company had stolen our money. Once the credit card company got involved and contacted JetLine, JetLine finally returned our call to inform us that despite the airline and hotel being willing to refund money, their company was not processing refunds during the pandemic, and instead, they gave us a future travel credit worth the amount spent, and that credit would be good for 2 years.

In June of 2021 we reached out to JetLine to discuss booking a future trip to use our credit. We asked for options that would take us to Paris for roughly the same amount as our travel credit. The travel agent, Scott, refused to provide us with any information about Paris, insisting that “you shouldn’t go to Paris because there’s nothing to do there. You will see the Eiffel Tower for one day and then maybe you could go to Disneyland for one day, but then there’s nothing else to do.” He provided us options for Iceland and repeatedly told us that he thought we should go to Iceland. We explained that we were not interested in Iceland for that time of year and asked to speak to a different agent who might be willing to help us book a trip to Paris. He finally agreed to present us with options that would take us to Portugal instead. He found a package that was close in price to our credit, so we booked a trip to Portugal for April 2022. When we booked the trip, we received a confirmation email with a reservation number, but no travel documents, and no details about our trip. We called in an attempt to obtain travel documents, but no one from JetLine returned our calls for many weeks until the agent called to tell us that the trip we had agreed upon was no longer available, but for $800 more, we could fly on different dates and have the same itinerary. We agreed to this because we felt backed into a corner and like we had no other choice if we ever wanted to see something for the money we had already paid. We still received no travel documents.

In October 2021, JetLine called us to collect the final $800 that we owed. We refused to pay the money until we had travel documents. At this point, we demanded to speak to a supervisor. A woman named Rose got on the phone and apologized profusely that no documents had been sent to us and said she would investigate and get back to us within 48 hours. Two months later, she called back and acknowledged that she had said that she would call back within two days, but that it took longer than anticipated to figure out our situation. She sent an email that day with travel documents, including hotel reservations, train reservations, and flight confirmations. We logged on to check on our flights and found out that they had been canceled at some point between when they were booked in June, and that day in December when we finally received our documents. I called Rose back and asked her if she was aware of the cancellation, and she said no. I expressed frustration that our travel agent/company did not even realize that our flights had been canceled and asked for a refund, since our trip was once again impossible through no fault of our own. Rose said that the company does not provide refunds for any circumstances. She said our only options were to pay even more money to book flights on different days or cancel the trip and receive a future credit. We told her we were not interested in paying even more money for a trip that we didn’t really want and were worried about rising covid numbers due to omicron, so we canceled the trip. She issued us a credit for $3890.90 that was good for 18 months, through June 2023.

Our third attempt to book a vacation with JetLine was in September 2022. We called and emailed Rose four times throughout the month of September and never heard back from her. In October, we called again and asked to speak to someone else since Rose wasn’t returning our phone calls. We were told that Jack would call us back the next day. We never heard from Jack. We have contacted JetLine a few more times in the past few months, and still have never heard back from anyone. After having paid them in August of 2020, we yet to complete or book any travel with JetLine as of January, 2023. They have had our money for almost 2.5 years and we have nothing to show for it.

I saw advertised a holiday to Iceland package deal for 3 nights. I phoned to book it, all was fine until the sales person asked for my password to my easyJet account which I obviously refused, he said was needed to link with updates of flight details. Either way I booked it so I thought on my credit card and he took details having confirmed availability with hotel and flights. He phoned back 10mins later and said sorry but the suppliers did not have the hotel available and that there was another hotel available but would cost a further 100pounds. I refused and was suspicious and asked him to email me details and explain further but he refused to. He then said ah there's another one local for 69pounds more. More suspicions! Why was I not offered the cheaper one first!

So in the end I flatly refused the whole thing and asked all my details to be removed from their system because it sounded like a scam to try and get more and more money from me and sounded very dishonest and therefore I was never going to trust the company.
This is very concerning for so many reasons.

It indicates false advertising about availability. He provided me with the more expensive option first which raised further suspicions. And ultimately he asked for my easyJet account password.. this is ridiculous.. passwords exist for a reason. What was worse is that shortly after I received an email from my easyJet account saying it had been blocked due to too many attempts to open it with a wrong password! He had clearly used my email details to try and log in to my easyJet account. The other concern is for those who are less assertive and would have ended up paying more and more for the holiday and more likely to have been taken advantage of in this way. I will certainly never be booking with this company again and nor would I ever recommend them to anyone else, quite the contrary.

Original booking made for twin room months ago for 20-11-22 to 26-11-22with easy jet at Yotel hotel Porto.Then changed to Ryanair and changed to hotel cristal in Porto from 23-11-22 for 3 nights bed and breakfast.On arrival reception stated my sister and I were assigned to the "matrimonial room" and when we questioned this as not acceptable we were told we would have to pay 25 euros each per night to change to a twin room as originally booked.Very abrupt receptionist who said it we want to change need to pay now.No way could we afford 75 euros each so we decided to use the room allocated and made the most of a clinical uninviting double room.Not a very comfortable 3 nights stay!

How could this have happened when twin room requested when booking originally made?

Not impressed at all with the situation.

Regards

Mrs Christine Fisher

101 Scotswood Crescent

Leicester

LE2 9QE

The holiday we experienced was not what had been sold .

We received a room with excrement on the curtain and dirt strewn across the floor. My partner became very ill during our stay, which was later found out to be E.coli likely due to the cleanliness of the room and the cleanliness of the kitchen staff.

We would like to pursue a complaint and refund request through yourselves as the company is no longer ABTA associated and has refused to deal with us directly.

Many thanks,

I have booked a 3 night trip to Copenhagen for March 2023 through Wowcher. When I redeemed the voucher the agent asked if I wanted to book breakfast for £60 for the break. Assuming that this was what it would cost I agreed. I have since discovered that the Scandic Sydhavnen offers complimentary breakfast to all guests, so I am not willing to pay the £60! I have been in touch with Lisa at Customer Services who tells me Sandra says I still have to pay £60! Who is Sandra!? Really? I have all emails and want clarification that the balance I owe by December 15th will. It include the £60.

I bought a voucher from living social for a 3 day break to Lisbon. when i tryed to redeem it with the dates I choose before purchase with jetline holidays they are trying to charge me another 200 for the flights .so the 550 holidays becomes 775 for 3 nights in a cheap hotel with Ryanair flights. if i had booked it my self it would have cost 400 euro. when you buy the voucher it does not say when you ring they will charge you an extra 200 for the flights that are included in the price already. it's says when buying 14 days for a refund and I have emails send one day after purchase for a refund and like many others in this after 13 flight I was offered with social living credit that expires in Dec. I need my money to book my Lisbon holidsy .

I had an horrible experience with Ambrosia Suites in Athens Greece where they sent email stating they would give me a refund but I had to contact Jetline Vacation to obtain it. I sent Jetline a copy of email and requested refund only to have Jetline Vacation to say that they contacted hotel and the hotel wasn't willing to give a refund now. Despite having the email from the hotel manager acknowledging and apologizing for the poor service and noting my advance notice that I would not be staying another night as I elected to stay at another hotel, Jetline Vacation still did not issue me a refund and made me wait 3 months as they kept stating they were following up on it. I'll never use this service again.

I got email from Ambrosia suite about the apology and willing to give refund on May 9th, I have a copy of this emal from Sakis Papadopoulos. Sent request to Jetline Travel/Vacation/Holidays (they have multiple emails) on 5/11/22 and it took 45 days to get a response that they were following up on this and as of a few week ago, last email was that they were still trying to work on this despite being told by the hotel they now were not willing to give a refund. I have a copies of all the emails.

RE Vacation Booking #4557809

History: We booked this 3 country European trip (see below) a couple of years ago for $2,712, and we had to rebook it due to the original Covid 19, and then again a year later due to the Variant that took over Europe. We finally were able to re-book it for this year (we were supposed to be there right now, Sept 5-12) and paid an additional $900 to fly out of SFO instead of NY. Even though Hayden sent an email saying we were confirmed for this trip (see email string below), I never got anything from him or the airlines confirming. After several weeks I followed up with him to see where my flight and hotel confirmations were, and he stated they were actually never booked by the airline and we would have to re-book again, but that it would be for more money. I refused to pay more as by this time I was getting worried since I had already paid more for the outbound SFO flights. I told him we could change the dates of the trip, but would not pay more than the $3,612 that we had spent as that was what we booked with him. He committed that if he was not able to rebook at that price, we would be refunded in full. After a week of him attempting to find something for us, I called again on June 29 and was told he was not able to, and that our refund would be within 30 days, but typically people receive it within 20.

I'm now in my third month with several calls to Hayden, half of which he couldn't or wouldn't answer, and the numerous other times we spoke he said he would research and get back to me which he never did (I just called again now and he didn't pick up after being on hold for 12 minutes). I have been the only one to initiate any call since the time the vacation wasn't able to be scheduled. My last call to Hayden I had asked to speak with a supervisor, and after some time someone came on the line and said they were a supervisor, and while I can't prove it, it was clear to me that it was the same Hayden as I have spoken to dozens of times and know his voice. I even told him on that call that I knew I was speaking with Hayden, but he continued to pretend it wasn't him.

I am requesting an immediate full refund of my total $3,612 paid to date. I've consulted with an attorney to sue, but have not wanted to do that as it is a prolonged process, especially since corp HQ is in London. If I do go that route, my attorney said I would be eligible for additional compensation to due damages. Again, my preference is to not get the courts involved, but to get my money returned since you were not able to book the trip that I had paid for.

We tried to book three separate holidays through offers and dates they were providing on their website. I found it suspicious when I had to call to book rather than do it online. They then changed the dates and upped the price by £200pp despite the deal that was available on their website, and they would not budge. They then took 3 DAYS to get back to me to “resolve the issue” when they go back to me they could only go £40 cheaper than they had quoted me, still short of the original website offer. THEN they added a load of costs that are extortionate like baggage and transfers (I looked online for the same things and it was WAY cheaper). We cancelled the booking immediately. I should also add all of this was AFTER they had asked for our passport and payment details.