Jetline Holidays review: Hotel not promised

This leƩer is about my stay (reference [protected]) at Norfolk Inn Paddington, 9/17-9/20/2023. I checked in on

9/17/2023 and asked for assistance with my luggage and the young man said he could not leave the front desk. I have

rheumatoid ArthriƟs, so climbing 2 flights of stairs with my suitcase and handbag was very painful. We checked into 2

rooms. Please note that climbing the stairs, there is broken glass, carpet sƟnks, and very difficult to walk up. When I got

to the rooms, I checked both. They were dirty beyond belief. The bed was broken in one, the toilet seat was broken in the

other. There was mold in the bathrooms. Jetline vacaƟons sold this to me as 3star hotel, mind you it should be

condemned. I immediately looked at my paperwork and found the number listed to call for emergencies. There was no

phone in either of the rooms and my phones didn’t work internaƟonally. So, I went back down to the front desk. I shared

with him how disappointed I was. He said that is all he had. I asked him if he could help me make a local call (keep in

mind he is on a cell phone watching something), he said they don’t have phones for guests to use. At this point, I went

out and bought a sim card for $35pounds. I then called that number mulƟple Ɵmes and no answer. So, we had to sleep in

that god awful rooms.

Then next morning, aŌer not sleeping all night. I finally called Jetline at the main number and was transferred to

Jazz. I shared everything with Jazz, including pictures. She said they would see what they could do. I spoke to her several

Ɵmes via email, and she was unresponsive aŌer the first exchange. When I got back to the hotel. Karthik approached me

and was upset that I had reached out to Jetline. He said he could change my room (only 1 of the 2). He could move me to

the 4th floor (the staircase to get there is about 18 inches wide). I asked him if he could help me with my luggage and he

said no. So, at that point, he changed my bed. Karthik smells so bad. Its as if he has not showered for days. He and

another gal brought a bed up. He admiƩed that he knew the bed was broken but they didn’t have any to change it out.

Also, they took the sheets off my bed and threw them on the floor. I thought they were going to use fresh sheets. They

didn’t, they used the dirty sheets from the dirty floor and put the back on. When I asked them, the girl said they would

go through and clean the room tomorrow and that’s the only Ɵme they would change sheets. So, I got dirty nasty sheets

to sleep on again.

When the next morning came, they didn’t do anything to the rooms. I had to go and ask for clean towels. Karthik

was at the front desk, and he told me know that they never said they would be doing a full clean.

My stay at this hotel made me cry every night. It was hard to breathe because of the mold and dirt. My son has

asthma, and this made it flare up. I am disappointed that aŌer talking to the rep, he assured this was a good hotel. You as

a company are located in the same city and you have never verified the quality of this hotel. This enƟre experience has

been very disturbing, I asked many Ɵmes to have my hotel changed and nobody acknowledged that. The employee

Karthik made me feel very unsafe. If something had happened, I had now way of contacƟng anyone as there was no

phones in the hotel. From a safety perspecƟve, this was a horrible experience. I had the opƟon of going with a

compeƟtor of yours that offered a similar tour at a lesser price. I went with Jetline and paid good money. I do not feel

that I got what I paid for.