Verizon
Reviews and Complaints

Purchased a MiFi and data plan for my "paid in full" iPhone on Jul 16th that failed to receive an operable wireless signal and attempted to return MiFi and cancel data plan with in 3 hours but my request was refused with clerk stating that I had to wait 24 hours to return it. Hours later Verizon locked my phone out. The next morning I went to Best Buy thinking my iPhone was broke and the geek squad informed me that Verizon had locked my phone and Verizon advised the geek squad to send me to Verizon's corporate office to have the phone unlocked. They unlocked my phone but refused to take the MiFi and instructed me to return it to their authorized dealer Russell cellular. I go back to Russell cellular again and make my second request to them to take it back and I'm threatened with extortion claiming that my auto pay would not be turned off unless I paid a restocking fee. I replied that I just came there from the corporate office who stated that I did not have to pay a fee for only having the Mifi for less than 24 hours. So I pay the fee, file a BBB complaint and was refunded. Auto pay was still left on with Verizon. Then I file another BBB complaint and receive 3 email apologies from Verizon executives insuring me that this would not be negatively reported to my credit report. Then a debt collection agency come after me and that gets settled favorably on my behalf. Then in November I'm contacted by mail for a negative report submitted on my credit report and I dispute that. Verizon states that the report was CORRECT and will stay on my credit report as delinquent for the next seven years and FRAUDULENTLY states that I made a payment on Oct 31st to reflect a zero balance due. The Consumer Protection Bureau has forwarded my complaint submitted with supporting documents to the FTC for review.

Friday 12/24/21. My loan company and I attempted to make a conference call to get details for my home loan paperwork. After holding for an hour for an agent the call disconnected.

12/24/21. I chatted with an agent attempting to get the same information sent to me in an email. Agent indicated one was sent with information, The email I received directed me to the My Verizon app. If the infirmation I needed was there I would have gotten it without calling.

12/24/21. Called for a Callback. 1.5 hours latet. Got callback. Asked agent for information, was directed to MyVerizon again. Told agent information I needed wasn't there. Agent continued directing me to app.

12/24/21 Checked app again. App directed to call # I'd used to call the agent who directed me to MyVerizon app.

A huge pointless circle.. Decided to try again on 12/27/21 after Xmas weekend.

Monday 12/27/21. Attempted conference call with loan company. Automated system told us wait time was 30 minutes. 15 minutes in automated system told us call center was closed and disconnected.

12/27/21 Made several calls told call center closed. Finally broke through automated system and waited 2 hours on hold to reach an agent just to confirm call center was opened.

12/27/21 Attempted conference call again. On hold for 45 minutes and disconnected.

The lack of customer service at Verizon has put my home loan on hold, cost me money, time and perhaps the home of my choice as I am currently unable to make an offer because the loan hasn't been approved.

To say this is unacceptable is an understatement. My stress level was high at the start of the home loan process dealing with Verizon and still not getting the issue resolved has compounded the stress immeasurably.

Do better, you're a communications company, communicating with you shouldn't be difficult.

Their response time to an emergency outage is outrageous. My mother in law's service has been completely down since 12/9. She is legally blind and my father in law is in poor health and requires nursing visits several times a week. Without their phone they feel helpless. Frontier offered an service date of 12/15 or 6 days later...and this is their "red flag" service based on their urgent health situation. They have been customers for almost 20 years. There's NO excuse for their lack of response

Over the past 5 billing cycles (June-October 2021) I have been innacurately charged for calls to the National Directory Assistance (411). Nobody from my household ever makes calls to this number. I have 100% confirmed that, yet I consistently see charges on each bill associated to calling this service ($2.99 for each supposed call).

I have contacted customer service each month, and after the same rigmarole each time, Verizon has agreed to remove the charges from my bill. We even had a technician come out to the house who couldn't give us a reason why this would be happening. As far as they're concerned, there's no problem with the service.

I have researched this online and found 100's of similar complaints, some claiming that Verizon does this intentionally to upcharge customers unknowingly. I'm not going so far as to make that claim, but what I will say is they do not have a solution in place other than discounted the charges after you complain. If you have opted into automatic payments, there's a high probability that you won't even notice these charges occurring. At the least, it's corporate irresponsibility not being able to block outgoing 411 calls. At the worst, it's fraudulent activity that's clandestinely fleecing its customers.

I was asking for a extra few days to pay the rest of my past due balance which was granted and said to be in compliance for my services not to be interrupted. I was then sent a that would verify the fact that I have made arrangements in case of my services being interrupted before the program I am awaiting on to take effect and in that message, I noticed that I was also set to a obligation of nearly 400 more dollars for a particular date that I did not have any knowledge of. I asked for it to be removed because I did not arrange that authorize it nor even have a discussion about it with anyone on that matter and was told that it is an obligation and could not be removed and that is now going to cause more problems with my services than what I was trying to prevent. Also seems to be retaliation for a claim filed against them for similar actions and when asked to escalate the issue to management I was placed on hold for nearly and hour 15 minutes. Then that is when I was told that it is nothing I can do about an unknown unauthorized agreement to pay a amount that was less than the one offered on that date without having to even pay the amount that I was asking more time for. Now I am being forced to have to pay the amount I was asking and also another 184.00 dollars more than what was rejected to pay to not have any other payment this month. Verizon is not by far what it presents.

Switched over from Straightalk to Verizon and spent 4 hours there trying to get our new Verizon phones connected. Was told the Wi-Fi or internet wasnt working properly and said they reported it to Corporate but nothing ever gets resolved? After 4 hrs with no results, we had to leave our old and new phones with them to get this problem resolved...(09/07/2011). Hopefully we will get our phones in working order today! We are so sorry we chose to go with cell service with Verizon and sitting in their store for 4 hrs and nothing was resolved! The associates in the office were great but said they always have a problem with their Wi-Fi or Internet but corporate does nothing to resolve this. Incredible waste of time..4 hrs? Worst purchasing choice of our life! Retired after 35 yrs of service with ATT and 6 yrs service with Trenton Telephone provisioning service for Internet etc.

I have a business account with Verizon which includes 2 phones + iPads. I pay $200+ a month for the plan. My "unlimited" data package has has problems with accessibility off and on for several months now. The data plan for one of my phones has been inaccessible more than it has been accessible the past month. Sometimes for days at a time. I have spent hours over many different days talking to customer service with no permanent solution. This morning I wake up to find out my hotspot is not working.

His first lie to me when I came in and gave him my phone number. My main number is [protected], but have 3-4 lines. he couldn't convince himself that I was telling the truth. Even though I have been using this service since before it was called Verison. He then said there was one account in front of me and pointed at a couple. It wasn't very busy that day but my phone had hit the floor from about a foot and 1/2 and had no screen--- wouldn't work at all. I had no way of communicating without it.
40 minutes later the couple ahead of me still had not been seen by anyone. phones that day were not being fixed or at least not very rapidly. There was a help wanted sign out front. This was on Sunday August 22. not that busy though I was sitting on the bench, desperate to have a phone, basically willing to spend as much time as it took, when he approached me and we had a discussion about his little lie about how many groups were infront of me apparently he either can't count or wasn't counting the man ahead of the couple in front of me, Who was in, from what I personally witnessed his 40th minute of monopolizing the time of the only tech available. The couple in front of me waited 20-30 more minutes to get their problem
even addressed. Clear to me now that the last thing Robert needed that day was to provide service to me even if I was willing to wait. In fact he was unwilling to help me with my problem to the point that I had to ask his name and asked to speak with his supporvisor. He declined to connect me directly but offered the suppervisor's phone number. Which of course was ridiculous in that my phone didn't work and the supporviser wasn't going to answer an unknown number given what I knew about your customer service even then. I think it was at the point of me telling him he was going to loose his job over how he is handling the situation. That he first threatened to call security.(a girl with what looked like a walky- talky at to hip. I sat in the middle of the room on the bench, but she never did come in the shop. She did motion once from the door and said" come on". An old man 20 feet away was as far toward doing her job as she would go.
Robert reaffirmed that he had called the cops. I replied, "Good, I'd have called them myself, if my phone was working. It took a while for the cops to arrive but a couple things happened during this time. One of the techs freed up and I asked if he might have a look at my phone. He reiterated that they weren't going to help me that day . Also my phone started playing a crazy song and kind of loud for a phone. I wondered if Robert had "pinged"it to affect the stalemate. Eventually I thought that Robert was bluffing about calling the cops or thought the cops but it turned out the cops were not working any harder than the 4-5 staff there that cranked out a grand total of two patrons during the three or so hours that I was there.
Quit a while later(1/2 hour) the cops arrived. One of the three that approached me on the bench(Alpha) told me to put my shoes back on and
go out the door. I did, I asked them about their guns ect. Clark, Armstrong. Apparently being denied service for your broken phone is not a major crime

On 5/25/21, I picked up a Verizon sims card to start their service-no payment required for 30 days. On 6/18/21, reported voices other than person that I called. Verizon IT Support agent said he could fix the problem, payment not due until 7/6. But call with agent dropped! ACCOUNT CUT OFF; Continued daily billing. (>$350).
Cancel ALL charges. WILL TAKE IPhone X
to another vendor. See attachments

I have called Verizon over 17 times. Have been hung up on twice. Customer service and Tech Support can't fix a problem. Verizon sold me a Refurbished Phone that does not work and hasn't since I got it 5 days ago. Verizon takes zero responsibility for this and wants to charge me a restocking fee for a defective refurbished iPhone in order to swap to another. They made me jump thru the usual diagnostic bs twice and then after signing in once locks my account saying I signed in more than 5 times. No only once! I have been on the phone with CS and TS over the period of 10:33 am until 5:57 pm and with no resolve. No one knows what they are doing. Been a customer since 2000. Verizon is not the same good company it use to be. Can't order another phone because they don't have a function to buy pass the upgrade system. Verizon blames this on a new system and new codes. Can't get rid of this phone until I can get another one as I take care of elderly and must have a phone for emergencies!

After five years working at ttec Las Vegas Verizon i never thought i would experience the disrespect and the lack of seeking to understand from upper management. The current OM Katie Cleaves and HR Joanna lauer try to force me into taking medical leave when i wanted to use my PTO, i had over one hundred hours left and about 90 hours of wellness. This was due to Katie cleaves not listening to my concerns regarding my personal needs, i should never be forced to take medical leaveif that's not what I'm requesting "especially if I'm only requesting 4 days at the most. I had more than enough hours to cover but i had to continue to adjust to her needs and the days that were best for her or i would have to provide push back. I had Katie back while she continued to provide false coachings and use her Position to provide me with the time that's owed to me which i have proof of but after five years i can't continue to dedicate my life for a company that don't value their employees and don't take ownership. I will take this to the BBB her lack of leadership been reflected since she was a team lead, I'm tired of Hr not doing the right thing they continue to stick together. If you were to ask the Verizon client Krista Oviatt or the boss Thomas about me they would tell you i carry Vegas on my back. After putting in my two weeks she gave me HC link instead of asking what she can do to help which is disrespectful, i regret wasting five years of my life to this company

cellphone sales Joe Erickson he lives in PA sold us phones over the telephone mis communicated about replacing my note 4 that had a warentee i had on it and misstated the camera on this one he sold us was as good as note 4 I own a news business and in emergency i have to rely on cell camera for news work when i have to fill in for one of my employees or i do not have my Sony 4k video cam that also shoots 38 meggapix photos ... gosh that note 4 was a wonderful tool

I have tried t call joe 4 times now and nt reply after the sale... we have # we could reach him direct at [protected]

he seemed so helpful o
in the onset of the sale but now no contact

Ed Sharpe
Glendale Daily Planet
[protected]

I have no dial tone coming into my home. That is a simple fact and it should be very simple to find a trouble reporting number and set up a service call. My complaint is about the process of getting attention to the issue. I have spent HOURS this afternoon trying to find out how to report this service issue, but that appears to be a DEEP SECRET! No matter how many ways I tried to find a number to call or a place to go to report this problem, I kept being told "to unplug my phones, go to the network interface to verify if I had dial tone there, blah, blah, blah" (which I've long since done! ) Then FINALLY I get a number to call, and the very last of at least 40 sales possibilities and at least 10 minutes, I am finally given the option to report a trouble. No wonder the poor service person who had to deal with me was ecstatic that I was able to be civil with her (ONLY with great restraint because it's NOT HER FAULT!)
Verizon is NO LONGER the service company I once was proud to call my employer. They are clearly now in the mobile business and hoping everyone cancels their landlines. They do not care about service at all. I am more frustrated than I have been since the last time I had this same problem with my line.

I've been negotiating with Verizon for a 5G account. I was told that the cost would be $40.00 the first month and $25.00 in subsequent months. I was then asked for my personal identification items that should never be given out. This included access to my bank accounts and debit card, in addition to other personal identification completely unrelated to a telephone account. I paid the $40.00 for the first month, I was then told that there was an additional charge for an antenna of $50.00 which I also paid. I was then informed that those payments were refunded and that I should re pay the $90.00. I could find no reference to said refund and informed them that I would not repay those fees until I had a confirmation of the refund. Then I was notified that the payments had bee made, but there was a new charge of $45.00 for the installation of the tower. I refused this payment and requested a full refund. My request was denied. I consider these business practices to be quite deceptive and amount to extortion, as charge after charge was added that I had not been advised of. I request a refund of my $90.00. The e-mail of the agent I had been dealing with is; [protected]@gmail.com. My initial contact and account manager was Sallie Carson.

As I Am Working From Home What Do I Get A Message Saying Your Data Is Empty . 600 KBps After So I Then Used My Note 8 Hotspot And That Ran Out And They Never Even Lifted The Data Cap . This Is So Stupid Were In A Pandemic Of Course People Are Going To Use It I Can't Even Do A Video Call. Seems Verizon Doesn't Care They Just Want Money. When Will They Ever Care

Just outside Warren, Texas, off of FM 2827 and the Data/Internet service has been terrible for the past week, or so. Before, it was 4G with 2 bars. For the past week, or so, it has been 3G with 2 bars and it is constantly in and out, dropping. Please resolve this, soon. Much appreciated.

Jan. 24, 2021

I live in Exmore, Va on the Eastern Shore. It's a rural area & not many choices for internet service. We've had Verizon dsl for yrs but wow! it has gotten SO bad here the last couple of months. EVERYDAY the service is so slow, it seems like dial up. They raised their prices twice in the last couple of months & the service is continually going downhill. They brag on tv about their 5g for cells, it would be nice if they cared about their DSl customers as well!

I moved to a new location and switched my wireless service from Verizon to Spectrum back in May. I received another bill from Verizon in June and called their customer service to ask why, was told bill was in error and I was all paid up. I received another bill in July, and called again, and you guessed it, was told again to disregard. Now it is end of Nov, and I receive a bill from a collection company on Verizon bill not being paid. Called customer service again. This time I am told it was for service received before I switched and was indeed due. I said I wanted them to negate the collection agency as they will report it on my credit, to which I was told they cannot do, since it was already sent to them. Had Verizon for 20 years, and will never, never have them again.
Incompetent customer service agents should not be blamed on the customer.

I am trying to cancel my mother's landline. She no longer lives at the address on the account. She has dementia and is living in senior living. We have requested the cancelation at the start of the pandemic, 10 months ago. We were told we could not cancel the account without a pin. Verizon told us multiple times that they are sending a pin and it never arrives. The bills get through, but not the pin!

Please help!

Here is the account information:

Alice Siminsky
90 Gateway Rd apt. 182 N
Yonkers NY 10704
[protected]

She has been a customer for over 60 years. Please cancel the account since she is not living there. I have power of attorney if that helps. Please credit the bill's that are piling up since we have requested closing the account.

Sincerely,

Karen Franovic
cell [protected]
home [protected]
franovic. [protected]@gmail.com

I

@Verizon @ConsumerNJ @ClassActionCom @Change @BBB @fcc.org @ftc.org
We had signed up for Verizon Fios triple play - Internet, Phone, TV more than 10 years back. We had received HD Set top box and SD Set Top Box along with the service activation more than 10 years back.

We have been paying $8.99 rent for HD set top box for more than 10 years but had never used SD box. Total monthly bill has been on average $110 per month. We have hardly watched TV but

Now since we are fully online, we decided to just keep the Internet and give up TV & landline Phone services. Verizon asked to return the set top boxes. We are retrying HD set top box but can't find SD set top box.

Verizon is saying that they will change $160 for SD setup box which was installed 10 years back. They don't differentiate if someone got the box 1 year back or 11 years back, charge us the same. In today's world my iPhone from 2014 has $0 value but Verizon SD set top box from 11

11 years back has $160 value. This is Verizon's unscrupulous business practice. Value of the set top boxes has to linked to when it was delivered. So SD set top box delivered 11 years back cannot have the same value as the SD set top box delivered 1 year back.

How do we fix this corrupt corporate practice which is fleecing the customers $160 for the obsolete tech which has $0 value (depreciation curves)