Verizon review: bad quality on refurbished phones 82

i work for verizon wireless and this is legal because the $9.99 is being by a third party company in which you opted into their service. vzw has nothing to do with those charges; they can only give you directions on how to opt out. you need to actually call the 3rd party company to dispute the charges.

IT IS NOT VZW'S RESPONSIBILITY TO ALERT A CUSTOMER OF HIGH USAGE; IT IS THEIR RESPONSIBILITY TO PROVIDE YOU WITH SERVICE.

I've been charged 20.00 per month for some time now and only just realized that it was for a data program that I never signed up for. What a bunch of crap. Is there any honest companies out there. I seems that everyone is out to take advantage of your ignorance of how things work. I'm changing companies when my contract runs out. I see that a company named Boost gives unlimited everything for 50.00 a month. I also heard the other day that friken Wall Mart has a deal even better than that. You know these dadgum phone companies are not utilities and we should start treating them the way they treat us. If you screw me, screw you, I'll go somewhere else you bunch of ### sucking scam artists.

Verizon Wireless is horrible with customer service. I've been with them for 9 years and have been a loyal customer and they managed to really screw me over. The technicians are terrible and can never help. All they want is your money and don't care how they get it.

Very informative post

...not

Be VERY VERY careful before you sign up with Verizon Wireless. Their customer service is TERRIBLE and if you should have the audacity to try to discontinue their service, Verizon responds with threats of MASSIVE EARLY TERMINATION FEES.

You signed a contract hell and you expect to get out of it for free?

I swear people should have to take an IQ test before posting here.

i have been reciveing calls from a verizon number [protected] and after a google search i find that i am not the only one being harassed by this number. when you call iot back you get a message that says the number has been changed and is no longer in service. if this is so then verizon should be able to disable calls from this number and stop letting this joker pester folks!
john white
ravenswizard7@yahoo.com

So you leave your email here so people can harass you on your email too?

lol

You should also google "caller id spoofing."

On the Verizon web site it had the Intensity 2 phone for free of charge. I went to the store the sales person said he would match it. Turned out he said that I would have to pay $50.00. I wasn't going to pay $50.00 for a free phone. Verizon probably lost a new customer.

Phone prices have always been different online then instore and it was most likely instant rebate where instore you HAVE to mail in rebate, they may have lost you, but since you couldn't grasp a simple concept i don't think they will miss you.

Verizon Wireless Lost a broken MIFI unit retured through their shipping service. After repeated inquiries to remove the charge from my bill they have discontinued my service. I have spent hours trying to fix this situation; paid active monthy bill and continue to call in and try to rectify this situation. I requested a supervisor during the last call and was denied access to the supervisor to discuss resolution. The customer service representative stated the wrong paper work was filed to track the device. She requested my only option was to get in my car and go to a store to fill out the right paperwork to track the device. She stated the systems were down and could not look up the tracking information and that she could not do anything for me. Again I asked for a supervisor to request a credit for the time wasted or the lost device. This has gone on since October. The representative again stated they would put in another tracking number.

Tracking Number: FedEx Tag: October 4th, 2010
Return Shipping Label: [protected]
Search completed for device by number above and not found in the warehouse:
Search to see if the device was used on any other account
Results produced not being used on any other accounts
Serial Number of old device - [protected]
Enter 2nd Defill form ([protected])request on sent in from customer service 1-23-11.
Februay 13, 2011

Th service is cancelled do to the fee for the device. I asked the rep to cancel my service and she stated I did not need to send the device back and that I paid for the device in June. She stated I need to pay $140.00 early cancellation fee. I reminded her Verizon cancelled the service and are not providing servie and have broken our agreement. I have requested this charge to be fixed for months.

My expectations: If Verizon want my business either way their investigation comes back for the device and for the customer service nightmare.

Daniel R. Bissonnette
[protected]
dan@technicalprofessors.com

I *will* be cancelling my contract & taking my business elsewhere, & you can bet I will be informing anyone thinking of switching to Verizon of my experience. Friends of mine have been dropping Verizon left & right due to the fact that just because you offer great coverage & plans, doesnt mean that you can treat the people paying you their money each month like trash. For those who continue to adore Verizon, just wait.

I need to change the delivery address for a package with UPS, but am unable to do so because verizonwireless has put a hold on the package. I called verizonwireless to remove the hold, and they were unable to remove the hold that they placed on the package in the first place. Now I have to miss a day of work to receive the package so it doesn't get sent back. I am very angry!

The worst customer service! Atrocious, incompetent and untrained personnel. Total waste of time. Rude, disrespectful and only know how to say I'm sorry.
Originally Verizon Wireless had what could be call fairly good customer service. Now it is the absolute worst. I have spent more than 40 hours of my time speaking with customer service and it is always the same process of incompetency. The records they keep are usually incomplete and inaccurate. I have had to babysit virtually everything they say they are going to do because there is no feeling of accountability. I have been promised so many things that would never have come true if I not harassed them. I have far better things to do with my time than babysit a company that can't even answer the question, "How many minutes have I used on my mobile hotsot?" What an unfortunate waste of everyone's time!

Yeah im sure you do have better things to do like posting on a message board how much you hate Verizon, yeah that's not a waste of time at all.

Today at 10:25 am. I walked into the Verizon store registered my name for service and waited in front of a service tech named Peter F. He was doing something on the computer and did not acknowledge me. I waited a short time. Then another customer just walked into the store (who happened to look attractive/ 20yrs and 5'8"). The employee Peter called out to her "Just come right up, I'm not busy". I looked to see that my name was on the board for the customer list. It was and I was listed as the first customer to be seen. I was extremly upset because I had to be at work and time was of the essence. I would appreciate your intervention in expressing my disappointment. thank you.

1.You could have spoke up.
2.You don't have to go in stores for tech, they have phone service as well which you can do right from home.

Lost 50% of my hearing about 4 months ago. My phone doesn't have t4 that I need to use it as a remote for my HAs and to hear on it. I have the fascinate (m4) and not able to upgrade until next year. Nobody is willing to help me get an upgrade without paying full price! I pay over $250 a month for cell phone that I can't hear out of. Nic!

You have several options. I will give you a few of them:

1. Suck it up and sitck it out with the phone you got for far less than cost in exchange for signing a 2 year contract.
2. Purchase a phone at retail like any other person in your situation can do
3. Purchase a used phone off of ebay, craigslist, or from a friend so you have something to use until your upgrade is available
4. Try out the speakerphone feature on the phone. They make them better and better these days.
5. I know for a fact that there are bluetooth devices out there that are T4 capable (My nana has one) Purchase one of those and hook it up to your phone. The bonus about this one is that then you don't have to worry about compatability in the future.

Verizon Wireless is claiming to be a leader in the industry but the truth is Verizon is following at&t. Starting July 7th of 2011, Verizon Wireless will no longer offer the $29.99 Unlimited Smartphone & Email feature. Verizon Wireless will offer $30 for 2 GB, $50 for 5GB, $80 for 10 GB allowance per month.

We all knew this was going to happen so what's the big deal?

Someone must have stolen your identity and got cell phone service in your name.

Cell phones down during and after hurricane irene. What good is having a cell phone for emergency's when It does not work during one. Every one I talk to who did not have Verizon had no problem at all. VERIZON YOU SUCK!

I got a new Verizon phone (Incredible 2) about 30 days ago. It ended up getting a line in the screen after less than 30 days of owning it. It was never dropped or got wet. I took it back and got a new phone (refurbished) under the manufactures warranty, upon the advice of a store associate.

The phone I was sent was way worse than the one I returned. The vibrate feedback did not function properly and there were paint chips in the phone, on top of that when I took it to the store the sales associate helping me erased all my contacts. I had that phone sent back and got another one, believing this just was just a fluke.

On this phone, the second refurbished phone that was sent, the icons at the bottom are blurry, like there is an overlay on them going the wrong way. It is something minor but my original phone didn't have this problem and only goes to show the “quality” of the refurbished phones, and that the problem with the other phone was not a fluke but has become a pattern.

I went to the store each time I had a problem and they haven't been much help, other than referring me to tech support, and made it worse by erasing all my contacts. If I knew I had to go through all this trouble I would have kept the first phone or sent it to HTC to be repaired.

When you decide you don't like their services they are charges outrageous prices for asking to disconnect their services charge is $350.00 why is this being allowed? Wasn't their a law or something from the FTC saying they cannot do that?

Verizon wireless charging data plan fee when switch to new phone when phone does not require it. Then returned the phone because blue tooth not working. Verizon still charged data plan fee. Called to complain and they said they will reverse charge. Then saw that half month fee was charge still! I cannot believe it! Verizon billing system is designed to charge max fees by default and folks will probably miss it so they get away with it.

The 350.00 fee is the difference between what you pay for you phone at 2 yr pricing and the full retail cost of the phone. this is why you get a discounted pricing for a smart phone. This is what your terms and conditions tell you at verizonwireless.com/t&c...

I just got off the phone with Verizon Wireless after submitting the complaint below. They only responded with who cares!

"I have noticed that the equipment refurbishment department has been overseeing the quality assurance on the phones that they have been working on. Every phone that I have received from said department averages from a couple of months to six months of use, lately much worse. When I had my phone replaced due to faulty software (I had since August), I only had the replacement for 1 week and that phone had issues. When I was on the phone with tech support about the problem, they promised an upgrade to a brand new Droid 3 to help resolve the frustration that I was experiencing. The very next day I received that replacement and of course it was a refurbished phone. However, that phone came out of the box not working properly (could not connect to the internet). I was very upset from this point on. My phone experience went from a few months, to a week, to the very day that I received it. I spent 4 hours on a Friday dealing with this issue. We did all the trouble shooting along with doing a hard reset several times in the process. At one point during the 4 hours, I was transferred to the Loyalty Department. The lady I spoke with at the Loyalty Department only responded to the inconvenience with how much it will cost me to break the contract. The customer service that Verizon Wireless has today is now worse than Sprint & Nextel in 2003. Because of the issues and the imprisonment that your customer service made me feel, I downgraded my phone to a basic mobile phone. Upon arrival with my basic phone, there was no battery or case that came with the phone. I had to call and get the battery and case on order for the replacement phone. Once I got the phone up and running, there is an annoying ringback tone attached to the device (not my account) which cannot be deactivated. I was on the phone with tech support and the removal feature is not listed in the device which is supposed to be there. I now get annoying text messages four times an hour because it is associated with the device not with my number or account. I’m afraid of my bill next month since I don’t pay for unlimited texts.
My phone is used as a tool for my job. In the past couple of years, I have become more of a slave to my tool since your customer service has been centralized in Alabama. My business partner has been experiencing similar issues, but not to the extent that I have been experiencing. I never thought I would hear a room full of people talk about how bad your customer service has been until the other day. I was at a networking event and somebody noticed that I was holding an old flip phone. Of course I was sharing my story why I now have a flip phone, instead of a smart phone that has been proven a vital tool for my job. Other people were making comments about their horror story with Verizon as I was sharing my recent experience. You guys have the highest rates around. Those rates were worth it because of the customer service and coverage. Coverage alone can only go so far and your new customer service just plain sucks. Sears credit card services in the 80’s & 90’s were much better.
This is what a Verizon customer wants, a communication device that fits to their job without being treated like an idiot. Thank you for treating me like an idiot and everyone who I’ve spoke to. Now, I’m stuck with another faulty device stuck in a contract for another year."

Just got a bill from NSA for a Verizon Wireless bill, I canceled the account after numerous attempts to get Verizon to fix a problem of no service, dropped calls, phone turning off and on by itself, no luck. Was told by Verizon to turn phones on and I should sell my account to someone else. Love how the customer has to fulfill the contract term but Varizon does not. They are forcing me to continue to pay them for nothing, and now send the scamming dogs after me, we citizens have no protection at all. Isn't it great how our government bails everyone who is ripping us off with our money and continues to allow then to abuse us. Land of the free, ya right! Be carefull you will be charged, I was, $1000.00 for canceling.

There is a petition circulating against Verizon Wireless who is not paying disability benefits to their disabled employees.

Below is a link to the petition. Please read and sign.

http://www.change.org/petitions/metlife-insurance-company-and-verizon-wireless-metlife-verizon-wireless-must-reinstate-employee-disability-benefits

Thank You.

Has anyone ever tried cancelling with Verizon? We moved to another city 30 miles away, so we went in to a Verizon Store to change our address. After moving and 5 weeks later, we realized that we never received our bill and therefore late on paying (which we have never been late in 7 years). We called Verizon and found out the address was not changed, and " no they could not mail me the bill". We went to a Verizon Store close to the new home to pay the bill, but guess what ? The policy had changed and they cannot accept bills at the store unless the customer has CASH. But the "customer service " sales lady gave us a phone and said we had to do everything by phone - so she gave us a phone to call to change the address and pay the bill by credit card.

We also decided to cancel the Verizon because we found out that Metro is alot cheaper and we were able to get unlimited e-mails, internet, texting and phone calls for $93.00 a month for 2 phones and Verizon was charging us $124.00 for 2 phones and we had a limit of 1400 minutes and did not get any internet service at all.

But it is difficult to cancel with Verizon. We were with verizon for 7 years - way past the cancellation periold- and guess what? Customers cannot cancel on just any day- we have to keep paying until May 18, 2012 when we wanted to cancel on April 26, 2012. If a customer goes into the store and wants to buy a phone and start a new service, it can start that very minute, but if you want to cancel- you have to wait until your next billing cycle and pay for weeks the service is not used. We wanted to pay what was due and up to the date on April 26, 2012. WHY? So they can make more money.

Verizon used to be a pretty good company when we got our phones 7 years ago. Now the customer service has gone crazy and their fees are very high. This experience has told me I am glad I switched to Metro and if Metro does not work out, I will neve go back to Verizon.

i have unlimited calling...50.00 month...prepay credit card automatic...in the middle of a personal conversation they will cut off my call and say my plan does not permit me to continue...i can not talk to customer service only a prompt which leads me nowhere...at the store they lie and give me a bunch of double talk and gobily goop

Wow... "[D]oes not permit [you] to continue"? What part of "UNLIMITED calling" don't they understand?

Verizon Wireless billed me for a month of services when I was only a customer for 5 days of the month they are billing me for. Instead of prorating my bill, they just billed me to the end of the billing cycle. That is not fair and in my opinion ethically wrong. They are doing this to anyone who changes services providers. What a rip off Verizon Wireless has become. Just a bunch of money hungry a-holes if you ask me.

I went to buy a new Iphone today. Verizon said my current special rate calling plan will no longer be valid if I switch phones. So no more unlimited internet. It's not like I use alot but it's nice to have when I need it. So no new phone and I am looking for a new carrier. This is really not nice especially since I've been with them since 1990 when they were still Airtouch.

Tried in vain to stop an $80 prepaid data charge on the day it was posted to my bank account. Verizon Wireless declined to reimburse the amount because they said I cancelled the plan and consequently the amount could not be credited back to my account. This seems to be a technical issue that Verizon should have the capability to circumvent. Debating to pursue small claims court effort. If anyone has had similar experiences, please notate.

they charge like hell when you try to end a contract with them. Best is to remove your credit card on file, or report it stolen before you end your contract so they can't bill you.

I bought a nokia lumia 928 about a year and a half ago. I ended up dropping it without the case. The screen was cracked, but everything else was working fine. I decided to keep it until I got an upgrade. My husband's phone broke and he was using mine alot more. He wanted to get it fixed, and I wasn't going to complain about that. The only thing was I had heard that refurb phones had more glitches. He believed since the refurb was coming from Verizon it would be fine. So we paid 100 dollars for a refurb of my nokia. I don't personally understand what the point of insurance is, if we have to pay 100 bucks, but whatever. The day I got it it seemed to already be a little worse than my other. I thought it must be in my head, since I was expecting that. It wasn't. There was quite a bit that went wrong. Here I am a couple months later looking up how to fix this continuous annoying noise it won't stop making. Verizon is a giant waste of money. All cell phone carriers are. If we had the money we would opt out of the contract, but alas, we don't have that kind of money. Good luck to all those out there who get the refurbished phones.