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I have had a LG Voyager since they were released about 2 years ago. My phone for the most part has worked well, until a few month ago, when I had some issues. Verizon replaced the phone with a refurbished phone and then my problems started. The "refurb" phone would not stay calibrated on the touch screen. I would miss calls because I could not get my phone unlocked. I kept complaining, and the customer service people would just recalibrate my screen. After a few months of that, I got fed up, and complained again. they sent me another refurb phone. This phone had a bad speaker that distorted everything. The next refurb phone has a bad power cord connection not allowing a complete charge. The next refurb phone has another blown speaker, and the list continues. I was given my "customer service" reps business card, and told to call if I had any issues. I called him, and 24 hours later, I still haven't received any followup call. I am fed up with Verizon.
The complaint has been investigated and resolved to the customer’s satisfaction.
About two months ago, my Blackberry Storm stopped charging. I visited my local Verizon Wireless store and received a replacement phone, which I later found out was refurbished. This did not bother me, but what did bother me was the fact that this new phone would lock up every day, requiring me to remove the battery to reset the phone. After a couple months of doing this, I finally went back to the Verizon Wireless store in Mt Juliet, TN and spoke to Alex. I told him about the issue that I was having and also that I was very upset with the performance of the phone and their network. I told him that if he could not replace the phone, then I wanted him to activate another phone that I had brought in. He said he would happy to activate the phone, and he did so. The reason for e complaint is that now I am using a two year old flip phone after paying over $200 for the Blackberry smartphone. Come on Verizon Wireless. Replace the phone that I paid $200 for with a working phone.
You bought a ### phone to begin with, you should have researched the Storm