T-Mobile USA review: unauthorized credit card charges 331

Tmobile lied to me when I added minutes them giving them more money. A year ago now I am informed that I cannot cancel and add line without paying the ETF. In regular words I was told too bad. I then thought okay I see a phone that is FREE with an add line. Well I have 5-lines for the past 10years with them and I am told only for new customers.
No place in the advertisement does it say NOT FOR UPGRADE.
So now I am told that my contract is not up until 7/13 even though my one add line is been available for two months now.

TMOBILE IS NOTHING BUT FRAUD AND FRADULENT PRACTICES. Every Other carrier does not charge you for contract changes without informing you that ALL lines are affected. In FACT they do not prolong your actual contract.

i tryed to cancel my t-mobile account and they said i had to pay 200.00 dollar mor, because im under contract. i did not authorize a new contract. my son left around amonth ago and i did not want to stay because of cost . the girl never talk about a contract. i record the conversation because it comes down to my word over theirs. ive been with t-mobile 10 years and the last couple years i havent been happy on their performance. i want the 200.00 taken off. I DID NOT WANT ANOTHER CONTRACT. thank you for your consideration debra verrett.

I have been a T-Mobile customer for 11 years. My husband and I had our original phones. So I decided to upgrade our phones and services. I went to the local store and purchased a new phone for my husband and a new prepaid plan because he uses very few minutes. It was easier to get a new number and because we are not married to our numbers, I agreed. I was told I had to cancel the service to his old phone/number myself which I did. I have to pay for the entire billing cycle on that, but so be it.

I was buying a 4G smartphone, but on the T-Mobile website, the plan I wanted was listed on one page as a web only offer. I asked the sales clerk at the store and he checked with someone else who said it was a web only offer so I would have to order the phone on-line and then activate it and purchase the monthly 4G plan I wanted. Fine, I can handle that. I ordered the HTC Sensation 4G on-line. I looked through the instructions for ordering on line and activating the phone and then choosing the monthly plan you want. Pretty easy.

I received the phone yesterday. Everything came in the box except the activation code. I looked through everything I received several times to be certain that I hadn’t overlooked the paper that it was on. I did not receive it. There is a number to call if you have lost or misplaced your activation code so I called that number. And the run-around began. No one could give me an activation code. And the customer service reps kept telling me what the paper looked like that the code was on. I know what I have and don’t have.

And I learned that the plan I wanted was not available as a web only offer; it was only available through Wal-Mart and only to new customers. So one of the representatives suggested i go to Wal-Mart to activate this phone, which wouldn’t work anyway because I am an existing T-Mobile customer! Nowhere is this specified on the T-Mobile website. All these plans look as though they are available and can be purchased on the T-Mobile website.

At this point I would be happy if I had an activation code and could activate my phone and purchase an available plan on-line. Their only suggestion is to go to a store and purchase an activation code. I could have purchased the phone and an activation code last week when I was at the store. Then they advertise free shipping on phones purchased on-line; I was billed for shipping.

I’m waiting to see if I receive a reply to the letter I wrote to T-Mobile Customer Relations. I’m not holding my breath.

I paid full price for the phone so I could get a more reasonable monthly plan that meets my needs better than the 2 year agreements. I doubt that will happen. I’m sorry I stayed with T-Mobile. After 11 years as a loyal customer who paid my bills in full and never complained about anything, this is the thanks I get. They are unwilling to even correct their mistake of omitting an authorization code with my purchase.

My name is Eve Jones [protected] I damamged my TMobil cell phone and used my insurance from Assurion to get it replaced. Here is a description of what followed:
Sent replacement phone with incorrect battery.
Called TMobile was told it is an Assurion problem.
Called Assurion was told it is a Tmobile warehouse problem.
Emailed Assurion they contacted me from CEO office sent me a phone three days later..Approx 3 weeks from recieving phone with incorrect battery.
Start getting automated messages from TMobil requesting damaged phone returned I had to delay this because new phone had not made it to me yet.Called TMobile to tell them about delay so I do not get 35.00 charge as stated on automated mess.
I SENT TWO PHONES BACK
Now getting automated calls wanting 70.00 for non-returned phones which were sent back with postage from TMobile.
TMobile states they have not received phones.
I feel their warehouse in not operating correctly, I will NOT be a TMobile customer again.
At least 5 long calls call to Tmobile customer service and this situation is still not resolved.

My complaint is regarding my bill. T mobile has been charging me extra $50.00 per month for 3rd party billing that I didn't sign up for or gave t mobile the approval to accept these charges of $10/mo for 5 different 3rd party companies, and they are charging extra $50.00 for internet service for my daughter who I didn't sing up to have internet services. There is no record of my account actually utilizing any 3rd party services or approving these 3rd party service on my bill . T mobile have been doing this since last September 2011, according to my records. This is not the first time this happened and I can’t get a straight answer from the customer representatives that I have talked to. Each time I get a different answers. T mobile never got a explicitly approval from the customer.

I’ve been with T-Mobile for over 3 yrs. In order to entise me into renewing my contract with T-Mobile for another 2 years an overzealous sales rep added two additional lines to my already existing two lines. He sold me two 4G phones in a 2G area. According to a technical T-Mobile rep, T-Mobile only offers a 2G network in the 81401 zip code. So… I sent the phones back the day UPS delivered them to me. That was beginning of October 2011. Since then I’ve been receiving a $180.00 bill for these phones that I NEVER USED, SENT BACK, DID NOT ACTIVATE, ETC. Today is Nov 22 2011. For the (literarily the 15th) call to T-Mobile I was told ONCE again that the problem was taken care of. Was it? Well, good news is that my contract was UP Nov 21st 2011. yes! Yesterday! I’m celebrating.

No More T-Mobile! I AM WILLING to pay MORE for a compitent service. That in itself is “PRICELESS”! Why would T-Mobile even offer a phone that will NOT WORK with the SERVICE THAT THEY PROVIDE? Then try to bill their customer and make the customer feel like a complete IDIOT. By telling me the phones are in the werehouse but have not been chacked in yet so… So what do I care! Bill me because the phones are not checked in yet? Not my fault! They got their phones back. Phone packages sealed, never being open. I sent em back with the UPS guy still at my door! So… take advantage of me, by telling me I haveto pay $35 per phone for hook up fee? For phones I never had, never hooked up, never asked for! Why? shear incompitance of T-Mobile? I AM takeing T-Mobile to court.

NOT FOR MONEY! I dont want a dime. I simply dont want any of YOU out there to get screwed into something that YOU did NOT want or cannot use because some sales rep wants a BONUS for christmas. By the way, I was NOT offered ANY credit for my troubles, long, long, long, long, ”ON HOLD” times and HELL that I had to endure in dealing with EVERY T_Mobile rep. And ya, every T-Mobile rep I spoke with since the beginning of Oct. 2011 till today Nov. 22nd 2011 told me “don’t worry. its taken care of.” Bullcrap! we’ll see. I had enough. I’m going to SPRINT. Ya. Maybe it’ll cost more, may not be as good a service, but, I’ll get billed for what I actually asked for. After dealing with T-Mobile thats “Priceless”! They reming me of AOL. Remember them?

You said “I wanna cancel my service” and they said “huh?… you want more service”? well, its like dealinjg with those idiots. Thank you for reading this and pls, DONT LET EM SCREW YOU! My Final Thought goes out to Any Corporate T-Mobile Employee who really needs to read this: You tried to get me to sign on for two more years by selling me phones that I cannot use in my area. Instead of gaining a customer (who was happy) for the next TWO years you, not only lost one, but instead, EVERYDAY I tell at least 20people of how your company treated me. Not surprisingly alot of people are not surprised. The service you provide in area code 81401 is 2G! Thats “Flinstones” technology. No offense to the Flinstones, their phones worked fine.

Get with the times T-Mobile, train your people, and most importantly DO NOT LIE TO YOUR CUSTOMERS. Remember this phrase “THE CUSTOMER IS ALLWAYS RIGHT”. No wonder the crappiest company in our area (WAL-MART)dropped T-Mobile. I actually have regained some respect for em. Ill buy toilet paper there again with thoughts of T-Mobile.

Vesta processes millions of prepaid recharge payments each month on behalf of telecom companies and their customers. We continually monitor orders for unauthorized or fraudulent use of payment devices, and actively work with customers to resolve any issues or disputes promptly and fairly. This is evidenced by our “A” rating by the Better Business Bureau.

If you have questions regarding a charge from Vesta on your credit card bill or bank statement, email ecustomersupport@trustvesta.com or call toll free [protected].  A representative will be glad to assist you.

i took out a new contract with t-mobile and the handset models motorola motoluxe where faulty within the first week. i took them back to the tmobile shop in manchester, they tried to book them in for repair but they had trouble logging them onto the system. i rang tmobile who sent me to more handsets of the same model, these are both now faulty and ive asked could these be change these phones for different phones as these motorola handsets are obviousley faulty. t mobile are telling me that they cant do this request but they are not telling me why. i feel very incnvienced about this. thankyou, terri

I called t-mobile on saturday oct. 29, 2011. I was told that I could get 2 phones for free with a $100.00 dollar deposit. It turned out that it was 100 per line for a total of $200.00 dollars. I didn’t have 200 on my debit card. The sales rep. Adjusted the order took the $100.00 dollar deposit and put the order through. On monday oct. 31, 2011 I called t-mobile to find out the order had been cancelled and the $100.00 dollars was being credited back to my debit card. Now today monday nov. 7, 2011 UPS shows up with an additional phone that I never authorized.

There clerical error has me out off $100.00 dollars. I declined the phone from UPS and sent it back to t-mobile. The credit card company said that there wasn’t anything in their system showing a credit back to my account. I only authorized 1 line and 1phone. The 2nd phone was not authorized. Please credit me back my $100.00 dollars. ThankYou Kindly PS. This has been the poorest service I’ve ever received from any company ever.

Changed form T-Mobile to another carrier back in September 2010, ported the numbers and called their customer service to follow up on the cancellation. Told I would have to pay one more more of service and paid that bill. Now twelve months later receive a call from collections company MCM that I owe two addtional months. Called to complain and confirm my call. They tell me I also called in December to cancel. Did not make that call but someone noted that we did. Can you say “fraudulent internal activities”. Never received any billing notices or past due invoices just a collections call.

Hard to dispute once they send to collections they will not work with you. No wonder there was no customers in the store that day but AT& T was sure packing them in. Now I can see why after reading of all the complaints. I changed from t-mobile (after 8 years) because u could never get a hold of customer service without spending 20-30 minutes talking to a computer.after i changed I wanted to pay them the amount I owed. when I “SPOKE” to a cse to make the payment they told me I owed a lot more. however, I had never seen an invoice..that said so.

The day I had changed service, was also the day, they disconnected my online account info, where I prolly could have seen that info. I requested an invoice so I could see what the charge was, , and was told..no can do..if I wanted an invoice.. I should stand in line at local t-mobile office.. Not only do I live in a rural area in hawaii, but I also dont have the time…

I’ve been a loyal customer with T mobile for the past 6 years with 2 lines of service. I was late on a payment & both lines were disconnected. I made the payment in the same day to have the services turned back on. When I opened my next bill there was an extra $20 fee for me to pay on each line which made a total of $40 to pay. This is a huge amount especially during a time like this where some people such as myself have been effected by the economy & every penny counts. I immediately called to complain about the bill & that is how I found out about T Mobile’s new restoration fee.

I was never warned nor did I receive a letter in the mail about their new policy. I don’t understand why T mobile customers were not pre-warned of a new policy that they knew would effect so many of their customers. The customer service rep did not care & it was actually the worst I’ve ever received! I am now canceling my service & will be looking for a new phone provider that is upfront with the fees they will be charging me so that I don’t have the shock of opening my phone bill for hidden charges!

T-Mobile lied to me about the download and upload speeds on my Dell Streak 7 ! Also, the won't allow its customers to be able to upgrade their mobile devices.
NOTE : If you're able to upgrade your mobile device, it would be able to handle download and uploads better.
And the speed in which it handles these would improve.
If all the wimps that complain about T-Mobile "joined forces", damage to T-Mobile would happen. The only other obstacle would be dealing with our TRASHY U.S. Government. They protect garbage like T-Mobile. !
garystan

I just spend One hour trying to reach a helpful agent and unfortunately, I was either hung up on or I was transferred to one department after another. I have been with T mobile for many many years and I was really surprised with their service! They are very unprofessional, I even heard someone singing in the background! I have requested to have my mom’s line taken out from my account and transfer it to my dad’s account with tmobile.

After getting hung up on twice and talking repeating my request to 3 agents, one was able to transfer the line. However, he transferred the line before telling me what the rate will be! When I ask him, he told me that it will be more than double of what my dad is currently paying! I asked him what’s the cheapest plan there is since my mom only uses the phone occasionally. He than told me that he does not do priCing and of course he’ll have to transfer me to another department! And not to mention, I was cut off AGAIN while being transferred!

I was having difficulty with phone coverage with T-Mobile, so I went to the store to inquire about my lack of coverage and was told in the discussion that I needed a new phone but was not ready for an upgrade due to my contract. I do not have nor have I ever had a contract with T-Mobile. I found out that an employee signed me up with T-Mobile without my consent and authorization and may have even forged my signature. What recourse do I have against T-Mobile? Thank you for your attention to this matter.

I Got a message for Tmobile data plan use on the 16th and i called tmoble and they said there is nothing like that on my lines. then on 18th i check my tmoble account and it says i have $40 extra changes on that line because i was using the internet since the morning of the 16th. I told them that i had called on the 16th at 11pm and i was told nothing is happen on my phone line. I don’t know how to use the internet on the phone i was not evening using it so how can Tmobile charge me for it.

Another thing that happened was they started charging the same thing on my other Tmobile line when that phone was not even being used. I have been their customer since 2006 and had no problems but this time i am highly upset. because they are charging me with something i have not used and when i called they told me you did now pay it. I did nothing and why should i pay for something i did not use. Also for one of my Tmobile lines they said there is no charges now when i checked they also put extra charges on that phone too.

Tmobile service is really BAD never Get it. Also there customer service desk people are very rude.

My wife and I have been with T-Mobile for about nine (9) years. Up til now I had no conplaints, however, in thde last two weeks the Loyality department called us wanting us to renew our contract. We knew that our contract was up and had been up for some time, we just never got around to renewing it. We decided to look around to see if we could get a better deal, and in fact we were going to get a better deal with a competor company. When I contacted T-Mobile to try to get an even better deal with them, they then informed me that our contract wasn’t up. We argued about it for a while than I was told to file a complaint.

What has happened is someone has changed out contract dates without our premission. We got our cell phones at the same time and our contract dates were the same, now I have been told my wife’s will end on Jan. 2013 and mine will end on Aug 2012. How can that be when we purchased them and made the contract at the same time. We have had representitives call us many different time and want us to renew our contracts, but we did not because we were looking for a better deal.

Last summer I received notice from T-Mobile that they were canceling my account because one of my phones was on roam too much (so they were losing money because they don’t charge roaming fees). They then turned my other phone off but not the one that was on roam! It is now January and they still owe me $445 and every time I call I get a HUGE runaround. I get disconnected, transferred or I get someone who I can’t understand. I complained to one gentleman about the poor service and was told that they don’t get a great JD Power rating because of bad service!

I have since gone to Boost Mobile and couldn’t be happier! My advice to anyone looking for cell service? AVOID T-Mobile AT ALL COSTS! What I want is simply this; our contracts to be ended and let us decide if we want to renew our contracts with T-Mobile or not. It appears to me there are people working for you that is making discussions for the customers without permission.

My contract was extended i went to a t mobile store one of ur workers told me if i wanted to save some money i told him ok .i asked him if my contract will go up 2more years ‘he told me no ‘now i find out that he lied to me .iwant to have my contract to expired in feb which it was the tim that i should have expired .i dont think is right that for 15 dollars that i save my contrach should go up ‘plus i dont like the lies he told me ‘i would appreciate if you would take care of this matter ‘also i had a motorola cliq which was giving me problems they send me a samsung;which i dont know how to use ‘i would like to have a motorola phone .this samsung hangs up on people half time i cant get no internet.i have been ur customer for 11years by the way the store is in spring field mass on state street

i have had my grandson on my account for almost 4 years, back in november my daughter called me from the t-moble store in cicero, she was getting a phone for my grandson and granddaughter, she need information to take my grandson off my account. now i find it to not be cost effective to have a moble phone so i wanted to cancel my phone. they now say i made a new contract in nov. but all i did was take my grandson off my existing account there was not a new contract signed at any time. if you look back on my records you will see i have been a very good customer and have paid my bill always early.

in nov. i received a bill for 80 some dollars then in dec. 54.75 now i have one here for 283.37. i cannpt see how i can be charge over two hundred dollars to cancel a contract that dose no exsist. i would appreciate if this could be resolved without any conflict. als0 i was in the store today and they had me speak with someone named steve id #0623477 he was very rude to me and more or less laughed at me when i told him i had no contract. thank you for your time.

Please check my account . i have been with T-mobile for 13 years, the service was good up until a year ago. Every month i started getting charges of 1.99 for data usage that i didnt have or used, then got charged for laste fee for date changes oin my bill that i didnt know changed. Now after much debate, about staying with t-mobile, my contract expires in april 2012, i go to store to get a phone and to upgrade.

well after so much going back and forth, the store clerk say the t rep wanted to talk to me, i talked with him and he said since he hadnt gotten the payment i could not unless i pa8id there. i had already sent the payment. I was so embarassed, felt like i was bad, so i said then forget it, my contract expires and i will decide what i will do. days later i recieve a text saying i can get a phone for 250.00 off for a 2 yesr contract.

i check my bill online only to find out that they upgraded me to a data plan that i have no phone for. i call t-mobile and was told to back to store to have them chage it. i dont live in that city and hadf to drive all the way 40 miles only to be told they could not do anything. i was pissed.. i got my plan changed back to what i had, now i want the contract to ecxpire in April like it was suppose to, i never agreed for it to be changed after i talked to the rep. please help as i will look at other measures to take.

i have been a loyal customer, i hope you all as loyal to your customers.

ok t mobile took order on Sunday, credit card flagged as could be identity fraud, so t mobile canceled the order and I had to call credit card, so I did and no problem, its fine. Tried to reorder online and T mobile said no, had to order by phone. So I call and spend 45 min on phone placing the order, all the way to the end, and all of a sudden they say there is a fraud problem and I need to go in store and order in person, I question what is problem and won't answer me, I call credit card company and they said t mobile put both charges to my credit card and now hold on it for almost $1000, call t mobile back they won't answer questions, still say I have to order in person at store, oh and they won't honor online pricing so it will cost us $400 more, and they won't call credit company to clear the hold on the credit card or explain why they put the charge through on both days but canceled the order, I am really glad we did not go with them, if this is how they treat you to become a customer, I'd hate to see after we pay and are locked into a contract They have also removed my comments from their facebook page and blocked me from commenting but ciuster service aren't giving me any answers

I called about ist week of Feb ’2012 about letting them know that i’ve been a good & loyal costumer of T Mobile more than 10 yrs now so this time i really deserved to get e new smart phone.

I made a good deal & ordered 2 HTC radar for my husband & for myself & 1 samsung Galaxy S2 & we received the phone 1 week later but unfortunately my husband dont really like the phone coz he wants an Iphone instead & we never used it in fact you can see on the records & at the same time my sister’s Samsung Galaxy S2 was defective coz it will just turn off from time to time.

So we decided to return it & we returned it on Feb 20, 2012 and since then we go back using our old phones and unfortunately my sister’s line was not anymore working since her old phone was broken since Jan 2012. I tried to call back so many times & talked to different representatives about giving us another new phones but we never agreed the price for the phone that we wanted.

So i make an appeal since they can’t not give the phone that we wanted so it’s not fair to all of us to extend our contract for another 2 years since we didnt get our new phones. The reasons we agreed to extend the contract for another 2 yrs. if they give us a new phones but we returned the 3 phones coz we are unhappy & the phone was defective.

I dont want to give Tmobile one more second of my time-But I want to SAVE SOMEONE ELSE FROM THIS LOW RENT COMPANY- BE WARNED – DO NOT SIGN UP WITH THIS JOKE OF A COMPANY.

Not only do they charge you $200 per line if you terminate early- regardless of how many years you have been with this company- they could care less AND they not only charge you FOR NOTHING- if you are one day into the next billing cycle when you term your account- THEY CHARGE YOU ANOTHER FULL MONTH – PLUS SERVICE CHARGES AND TAXES !

They will do NOTHING about it either. You are screwed. So – to leave their service – they charge you about $650! One rep will say – oh – you didn’t give 30 days notice. I told them I surely did – and that original contract was 15 years ago- the rep says “you’ll need to read that contract!”… um- that was 15 years ago you big ### joke! This company is STEALING from people- hard working people…. RUN RUN RUN -

I hope this keeps even ONE person away from this company. It’s actually loan sharky if you think about it !

Oh- and by the way – if you call and they change ANYTHING on your account- they start your 2 yr contract over- yup- Sneaksters – shady shady.

@david, don't count on it! I cancelled my auto refill online and still got charged on a phone line that has been ported to another provider. When I called to request for a refund, they basically told me that they cannot do it because the phone number is no longer TMobile's. They are aware that the phone number is no longer receiving T mobile service and they were able to verify that they charged my credit card, and yet they claim there's no way they can refund the money. All they need is to verify that my credit card was charged for a service that is non-existent (which they did) and my credit card number (which they have) to issue a refund, right? By the way, they charged my card 2 days before the previous month's prepaid service expired.

This recently just happened to me, as well. I have never owned a T Mobile, nor ever will. I processed my dispute through my credit card company and reported the card as stolen. They are refunding my money and I am getting a new card. But where the heck do they get their information? This needs to be prosecuted, as a class act suit.

I got billed for $100 in March, 2012 on my credit card and $10 has been charged for the past 12 months. I noticed this because of the $100 on my credit card. I never enrolled in the auto-refill. This is total rip-off from T-mobile and Vesta. It is a scam to enroll you in a plan that you didn't authorize.

I began to notice over the last few months that mysterious charges were showing up on my cell phone bill. One was a reoccurrent download of a video game (Paradies Pet Salon) and the other PREMIUM service for my daughter's line, (internet acccess which i had stated clearly I did not want her to have). I called and the representative who told me they had no control over these "extraas" because they were not created by T-Mobile. I found it difficult to believe that another company would join up with T-Mobile with them knowing. The rep said that we had the option of calling and opting out of the extra features (and chargea) whever we found the on our bill. Sneaky. Many people in a hurry and would just pay without going throughly through the bell. Sneaky. Just very sneaky.

I called t-mobile my current cell phone provider, to see what kind of plan they could give me for renewing my contract with them. Of course was promised everything, but was basically 2 new free phones. My only question that I kept asking was, " will my bill stay the same, and each time was answered YES'. Well, got bill and its $20 more than what it was before, After being switched to 3 different people was told would have to file a contract review online. Of course they gave me wrong address, its not a web site, but an actual e-mail address. After 10 days received answer that my new FREE phones require data plans, so thats what extra $20 is for. Not what you promised me for renewal. I filed another compliant. Received same answer, even though they supposedly record all phone transactions and if they bothered to listen it what clearly show they are liars and are cheating me out of what they promised.,

I have unlimited everything thru tmobile. In the last couple months, i went from descent service. To almost no service in my area. I drop calls in my neighborhood and home now. I have to use my home wifi in order to place calls from house. I have called them numerous times due to this problem. First off, you have to repeat all your info to every person you get transferred to even though you already wasted 10 minutes giving all that info to their automated crap system. You can not talk to anyone unless you provide your phone number, name, and last four digits of your ssn. It even has the nerve to say, to continue hearing this in English, press 1 . I live in America, language is freaking English. Then if your problem isn't given by the automated system. Well you can briefly describe your issue to the automated system. If there is no option for your complaint, you receive a fcking dialtone. The system hangs up on you. If you curse at it will might transfer you to a human.90 whatever make-believe coverage area is false advertisement. They some have a class action lawsuit filed against them. I tried to cancel my contract. They said i have to find someone to buy it out.who the fck wants to pay forfor a service you won't receive. Worst ever. Then they said i could write a letter. Well i didn't have to write a letter to get the phone. So thats not an option. Takes 10 days to get a response. Meanwhile im still being charged for services not rendered.100 a month. I also tried to change my plan to less minutes. Since there is no use paying for unlimited.that would save me $10. So needless to say i am screenshotting my phones service. Or no service. Then i will write the fcc, and complain about about there false advertisement. Also screenshotting all my call to tmobile. Big freaking hassle. In other words don't use tmobile. I just drove to Florida from Oklahoma, and my phone had no cell service, gps didn't work 80 percent of the time.data network work 50 percent of the time.

About 4 months ago, I signed for 2 GB TMobile Hot Spot for my home internet access since I live in the country and has no cable services. About one month later, I realized the services was so slow. I reported the problem and was told that I needed 5 GB, which I obtained, and the speed was a bit faster. Within two months or so, the reliability of the services was so severe that in 5 minutes the services will come and go and cut connection for up to 3 times, which I called and reported the Customer Services Center, and was told there is nothing they can do. I waited and waited and most recently the services is extremely slow more than ever. I approached two T MObile stores in the Twin Cities area about these problems. One representative told me they should not have sold the service to me as a home internet as it is not for that purpose, and told me to call the Customer SErvice number and ask for a booster. Today, i call and was told the buster will not make a difference. I then asked to cancel my services and they told me yes, but will charge me $200 plus cancelation fee per the two year contract. I am contesting the fees since the service does not meet the minimum satisfactory standard to keep paying for services that it does not provide the minimum expectation.

I want my money. I get less then $600 a month for disability. It's hard enough without thieves. They owe me $337.38.it's benn since July 2011 they took advantage of a sick woman. shame on them!

I'm a poor woman lining on less then $600.00 monthly.They owe me $337.38. Please give it back and leave me alone

I ordered 3 phone kits from t-mobile.com on 8/9/2012 costing a total of $722. Each would contain the phone, SIM card with activation code and $50 prepaid refill cards. Last 8/24/2012 I tried to activate all three lines with Alex who I got cut off from (her end not mine)--so I called back and talked to a Melvin and finally a Gigi who told me that 2 of the SIM cards numbers included in the sealed box with the phone was deemed "Used" or "Old", which I have no idea how that could happen since the SIM cards looked new and was still attached to it's holding card. I was advised by Ryan of sales on the phone (who had conferenced with Gigi and me), to go to a T-Mobile store to get new SIMs--he said he'd 'attach' notes on the SIM card numbers so the people in the store would just hand me new SIMs and I could activate it online. I went to store#9881 on 8/26, they told me there was no problem with the SIM cards and they could process it, BUT I had to get the $50/mo 4G plan--now there's a web exclusive of $30/mo unlimited text&web w 100mins talk that I needed for the 2phone lines--i didn't need the unlimited talk since for my teens, they use their phones to text. So the people at the store called and a conference call occurred between me and "customer care" and the employee in the store--long story short, I ended up NOT getting any SIM cards. Store people explained their SIMs were not geared towards the web exclusive--hence the minimum of $50/mo 4G plan. Now store #9881 people suggested I go to Walmart since they have the same $30/mo 4G plan I wanted and get my SIM cards from there. So after dropping off my child on her 1st day of school on 8/27 I went to the nearest Walmart (18mi away) to get the SIM, people at Walmart said they don't sell the SIM card, they sell the phone kits--so I had to buy the phones to get the plan.

On the same day I called "Customer care" --spoke to a Mario, Carlo, Keith and a Connie. Now Connie was the most effective then, she actually gave me an activation code for SIM card #3 (I didn't mention that the 3rd phone came with a functioning SIM card # but NO activation code--this story gets better and better) then she placed and order for 2 "FREE" SIM cards with FREE overnight shipping--all I had to do was give a credit card # and be billed $1 for "fraudulent &holding purposes" then the $1 will be credited back to me upon completion of the order. So while processing, Connie informed me that it was pending and wouldn't push through--I know my credit limit and I had a lot of spending to do to reach that, so $1 will not break my credit score. She advised me to call my credit card company may be an online purchase would be flagged. So i did--AmEx said that they had no problem and actually approved 5 attempts, so the problem was not in their system but in T-mobile's. The beauty of this was that Connie gave me a "direct" number so I wouldn't go to the out sourced call center and she also gave me an order#. After talking to AmEx, I called the number and spoke to Maria, she said that it's normal for transactions like this to be pending for 24hrs, so I should expect an email soon.
8/28--no email, no SIM cards. I called and went through the gamut of people trying to bounce me from one department to another and trying to fix it this time Maria cut my line and Sylvia was left to deal with my frustration that by the time she connected me back to Sales, it was closed!
8/29 I called and talked to Eric, he said that he "tried" to fix it and place another order--to be on the safe side he got my contact number so he could call me back the following day with news of what has become of my order--I told him he could call me anytime after 11AM. 8/30--no call, no SIM, no answer. So I called at 6PM, again went through Diane, Shannah, William--he informed me that the best he could do was charge me $2/SIM card and have it shipped to me over night for free but I would get it on Monday--take note--I had already spent $722 and T-Mobile canNOT give me 2SIM card and a Saturday delivery for free?! Remember the SIM cards in question was packed by their company! SO i talked to a Jason, Julie, Mark, Matthew and Amani--she told me that they canNOT send free SIM card so may be that's where the problem lies that's why it cannot be processed...REALLY?! Then I got Nick and finally got transferred to a woman--unfortunately I did not get a name--who stayed with me on the phone for 45mins and finally--TAH DAH! Line got cut off. When I called back--guess what, sales department was closed.
I'm typing this on 8/31--and NOTHING has been resolved. I decided, to bite the bullet and pay the $2.18 (price of 2 SIM cards plus tax) and the free delivery would still get me the SIM cards on Tues 9/4-6...so I ordered the SIM online--guess what--there's a problem with processing the order...
Can I send the phones back? I "can" if i pay for shipping it back and the restocking fee...
T-Mobile--you suck & I can't believe I'm still trying to get your WONDERFUL (sarcasm intended) customer "CARE" (sarcasm again) service!

4 G is a scam...Ive been loosing signal since i got signed up...do not go with this company they are money hungry...overcharge is there thing

I have tried and tried to get this issue resolved, but am unable to talk person to person with someone. I always get an agreement then tmobile bills me for something else. There is little or no service here in Bethel, OK. I was forced to seek another carrier. When I did, t mobile charged me a early cancellation fee of $130, for 14 days of early cancellation.
When I cancelled, I was told there would be no cancellation fee. I can not get any one personal to talk to. The only response is my mail or fax. No phone conversation. I live in an area where 911 addresses are not available. Therefore, I have a post office box where I receive my mail. All my utilitie bills come to that address. Tmobile refuses to accept that information. They want a utility bill to go to my physical address. When I sent them a copy of a bill from Direct TV, they refused to use it. Said they needed a cable or utility bill. Unfortunately cable is no available in this area.

I've never had an account with t mobile...but they insist on calling anyway.

---------------------------
Voice mail message:

“Hello this is T-Mobile calling with an important message for Michael Brownmac. we need to speak to you about your T-Mobile account. Please call us at [protected]. Again our toll free number is [protected]. Thank you.”
---------------------------

I called [protected] only to go in circles by an automated system. I called [protected] and it was the same. When i tried the 1-800-tmobile number, it was the same, the other numbers are simply forwarded to it.

_________________________________________

- Calls recieved from T-Mobile [protected] :

Day | Date | Time called

Wednesday | September 19, 2012 | 7:00 PM
Wednesday | September 19, 2012 | 2:23 PM
Wednesday | September 19, 2012 | 11:21 AM

Tuesday | September 18, 2012 | 2:23 PM
Tuesday | September 18, 2012 | 11:22 AM

Friday | September 14, 2012 | 7:01 PM
Friday | September 14, 2012 | 2:25 PM
Friday | September 14, 2012 | 11:21 AM

Wednesday | September 12, 2012 | 6:59 PM
Wednesday | September 12, 2012 | 2:23 PM
Wednesday | September 12, 2012 | 11:21 AM

Monday | September 10, 2012 | 11:21 AM
_________________________________________

It seems like a company about to go out of business, as thats how it appears to me. They dont seem to care about anyone, just getting what they can, from anyone they can, as long as they can.

Mariana Tapp made a contract with T mobile on OCT. 23, 2009 for 1 telephone - 700 minutes - $79.99 per month. On Oct. 30, 2010, she added another phone- 1500 minutes - for same $ 79.99 per month for both phones. T mobile failed to explain to her that this was a new contract for 2 years. Mariana then cancelled one phone because the user passed away and she did not need 2 phones. Again, T mobile failed to explain to her that there were cancellation fees. The monthly fees became much too high, and Mariana cancelled T mobile, after being a customer for more than 3 years. She paid the final bill for use but T mobile sent her a bill for $ 702.22, including cancellation fees. Mariana is from Europe and is not familiar with the deceptive practices of some AMERICAN companies, but she is very responsible to pay her debts . We have reported this to the National BBB, Federal Trade Commission, Federal Communications Commission and the Florida Attorney General.

I called Tmobile customer care service on 9/29/2012 at 2:00am (approx). to switch my plan, my first 2 attempts they hung on me on my third attempt as she was about to hang on me, i told her i know this call is routed to Philippines as i can understand the back room voices and they are speaking Tagalog language. She agreed to help me and after helping me she said " Thanks for calling T-mobile you ###". I am so shocked to hear that, is customer service dropped to so low at T-mobile,

I don't live in the mountains or near a power plant, or in the middle of the desert and yet a 3 of my phone lines can only get service in the strangest places of my home. Now I just found out that in order to receive collect calls, I need to contract with a 3rd party company. After a T-Mobile Customer Service rep informed me that T-mobile accepts collect calls, I was more than happy to play the recording I received lastnight when a family member tried to call me collect. Busted and Disgusted! Technology is only good if it works. I can't wait until my 3 of my contracts expire. I will be rid of T-Mobile once and for all!

I have the Samsung Exhibit II and I have been calling complaining about dropped calls, texts not sent properly or texts from months ago being sent in the present to random contacts. I have told T mobile of the issues many many times, and they say they are sending a service request out on my phone constantly, and then I call back and they say "we are working on the issue" They have told me it is this model of phone, that other customers have called with the same complaints. So I just called and asked if they could replace the phone for what I paid for it with another phone. They said sure send it in and we will send you the same phone back to you but brand new. I bought it brand new, and I have had the issues since I bought it. So I asked if I could get the value for it towards another phone, they said no, that they only replace phone with the same phone. So I asked why then is this happening? You know the issue, it is not your service, it is the model of phone. Why are you not calling and replacing the phone for your customers? He said because that is not our policy, we only replace phones with the same phone. His name is Jeffrey and he was a Supervisor. He then told me sorry for the inconvenience but we can only send you out the same phone, but at least it will be brand new! I don't get it! T MOBILE SUCKS! I am so angry right now. I spent over $300 for a paper weight and T mobile knows it is the model of phone and wont do ANYTHING about it! I still pay for my service, and it is not even a service at this point! I am so tired of T mobile's excuses!

Kenneth M Lipton, Attorney At Law - State Bar #82342

This is an advertisement/communication/solicitation

We are looking for potential clients or witnesses who have worked or are still working for T-Mobile in California and were not allowed seating during their work period.

Please contact me to discuss at [protected] between the hours of 9 am to 5pm PST.

My address is 5900 Sepulveda Blvd Suite #400 Van Nuys, CA 91411

I called in on October 19, 2012 to have my
home line disconnected since it was not working. I was
transfered to the loyalty department and spoke with a Representative.
I advised her as to why I was calling and she said that she could give
me a 10.00 credit on my bill for the next 2 years and send me a flip
phone and that I would be able to use it in place of the house phone asked
several time if what she was saying was correct she assured me that it
was she said I would have to extend my contract for the home phone. I
agreed and extended my contract for 2 year for that line only. I was
never told that my cell phone lines would be extended for 2 years also. I was also told that
I had 20 daya to recend my contract. I called in today to cancel my
home line since I had not received any equipment I was
then informed by rep# 40900 in loyalty that the information I
was given was not correct there was no phone ever ordered for me
though it was in the notes. I was also told that she would do a
followup and credit my account the 200.00 early termination fee for my
home line but that I was still under contract for my 2 additional
lines this was the first time I was told that these lines were under
contract I informed her that this was not correct asked that contract
dates for these 2 lines be reversed she informed me that her coach Joe
U. said she could not change my contract dates for my other 2 lines
back to no contract even though I never agreed to the change. It is
obvious that this was incorrectly handled by the previous
representative. I have no intention on moving my service. I like
T Mobile but I do not want to be forced to be under contract because of
someone else's error. I know this call can be pulled and verified. I
just want my account as it was originally a no contract plan

Hello Kelly Spindle,

My name is Robert Clark with Acct # [protected], Phn # [protected]. I have been trying to resolve an issue with the T-Mobile Customer Service Dept. but continue to have no luck. I first call back in July 12 to claim about very poor service levels or no service for hours within my area. I called weekly, i spent almost two hours on phone with tech services to verify my phone settings, nothing was found, the same service problems continued so I went to the local T-mobile store/service center only to be insulted and disrespected by rep, in which I than called in to file complaint, since I had this problem since the first of July it was now the first week of Oct 12, I just couldn't keep telling people of my very disturbing situation and found no solution, so I was forced to cancel one of my phone lines and have the service and number connected to another company. I only wish that someone from the Customer Relations Department would call me to resolve the charges I am now being charged for cancelation of one number totaling $ 240.00, I have repeatly called customer service but to no surprise they just don't want to resolve this matter.
Please help me.

Please call me at [protected]
Robert Clark

I just recently had a charge from this company also and I have never had tmobile services and NEVER WILL... Went to my bank and filled out an affidavit and was instantly refunded for the full amount... @carolfedup if it has been that long since it happened you wont get your $ back you should have went to your bank immediately and disputed the charges then you would have had a better chance to get it back NEVER rely on a company to do so there not going to... Also it's really hard for me to believe that tmobile is a grade A company by the BBB. And the rep also LIED about that too see here http://www.bbb.org/western-washington/business-reviews/cellular-telephone-service-and-supplies/t-mobile-in-bellevue-wa-27026359 This is there actual rating a big fat D- due to SOOOOOO many complaints being filed and the do NOTHING about it... This is exactly why i will not and never will have anything to do with tmobile...