T-Mobile USA review: unauthorized credit card charges 331

I Got a message for data plan use on the 16th and i called Tmobile and they said there is nothing like that on my lines. then on 18th i check my Tmobile account and it says i have $40 extra changes on that line because i was using the internet since the morning of the 16th. I told them that i had called on the 16th at 11pm and i was told nothing is happen on my phone line. I don’t know how to use the internet on the phone i was not evening using it so how can they charge me for it.

Another thing that happened was they started charging the same thing on my other line when that phone was not even being used. I have been their customer since 2006 and had no problems but this time i am highly upset. because they are charging me with something i have not used and when i called they told me you did now pay it. I did nothing and why should i pay for something i did not use. Also for one of my Tmobile lines they said there is no charges now when i checked they also put extra charges on that phone too.

Tmobile service is really BAD never Get it. Also there customer service desk people are very rude.

After being a loyal customer for 8+ years even when their service sucked and their phone selection was less then stellar I decided to switch to another carrier who offered the same unlimited minutes and text and unlimited data for 90.00 a month and I was given a 16 gb
iphone 5c for free. Tmobile wanted to charge me 500 plus for the phone at like 27.99 a month for 24 months. So after being a loyal customer for so many yrs paying my bill on time and having a crappy phone all the time I changed carriers. I was told that my final amount owed was 24.75 and then three weeks later I get a bill in the mail for 147.11 WTF? So, I call customer service and get told that because I switched my number to another carrier and didn't just close my account, that gives them the right to charge me for another month. Thats right I get charged for another month of service when the service was disconnected...How is that legal? How can I get charged for something that they have shut off and I cant use? So, Tmobile loves you as long as you pay your bill on time, but be warned the minute you cancel your service they are gonna screw you anyway they can. I will never, ever go back to being a Tmobile customer and I will never recommend them to anyone! I literally hate this company. I am going to pay them 5.00/month till this bill is paid off they can wait to get there money from me.

I was a t-mobile prepaid customer and I wanted to change to a post paid account. So the rep at t-mobile said ok they could do that, so I paid for the new sim card and they told me that once I get my sim card (they mailed it to me and I got it 2-6-14) that I would get my first bill by the first week of March. What I find out (after looking at my account info is I have a bill due 2-23-14, so I call t-mobile back and ask them why was this bill due so soon? And they said they have a new billing system call (bill current) meaning they still bill you in advance. I am on a fixed income and the main reason I change was so I could pay my bill at the first of the month, so the rep said they could change my due date, but because of the change by the month of April l will have three different bills due(the bill that was due 3-23-14 the prorated bill due to the date change and the bill due on the new date). I don't know what i'm going to do by then because I am low income.

I Placed an order for Nokia 5230 Nuron mobile which had an offer of no-contract+$30 recharge coupon on 29-Apr-2011. The website had issues placing the order with my credit card; when i called my bank i came to know that there is no issues with the card and order issues were at the T-mobile end. When i called the T-Mobile tech support yesterday i was told that all my orders were cancelled, but i got a voice mail from T-mobile with the order number today. i called them back to complete my order, shared the info needed for order placement and the website issue resurfaced when the customer care support person tried to work on the order placement. But to my surprise the order was cancelled coz of these efforts and I lost the offer. All i got from this offer is being in call with T-Mobile tech support for hours together. Similar issues were faced by friend also when they tried to place an order for the same deal. They also ended up getting nothing.

I couldn't even find an email address of T-mobile representative to report this issue. I was told by online tech support to call tech team or to drop a mail to "T-Mobile Wireless; P.O. Box 37380; Albuquerque, NM [protected]". I Just want to get this info passed to T-mobile representative so that such issues will be addressed in future.

T-Mobile naturally stealing my money! I have switched to Verizon for better reception and canceled my family plan with them last summer. But T-Mobile continued to charge me for 6 (six) month after that. I have called them 4 (four) times. They were doing cancellation with me on the phone EACH time, reassuring that everything is great now. But they have continued to charge my credit card after that month after month. After the 4th call they have refunded part of my money. But in the form of an AMEX credit card, which is not working in the places I'm shopping! And yes, they DID charge me for the canceled and refunded service a month later AGAIN! AVOID this company!

I purchased new phones and changed my contract on November 29, 2013. I was told that my phone bill would roughly be $181/month with out taxes. This became true for the first billing cycle, but the second billing cycle my bill was increased by $60.00. I feel that I was told this low amount so that I can be bound into a new contract because I was explaining to the rep (in store) that I was thinking about pursuing a new provider. He explained to me that they had a new no contract service and I would only be responsible for the payments of the phones (upgrade) and new line. I tried contacting customer service they stated it was nothing that they can do and that they were sorry that I misunderstood. There was no misunderstanding I was clearly told that my bill would be of a lessor amount. I felt as if she was trying to dismiss my frustration and intelligence. She went on to say that they were not responsible for what the rep had originally told me. That's not what a reputable company such as T-mobile should ever say to a customer. I then offered to return the phones and she stated that they were unable to take them back because it was after the 14 day return period. I asked if they would be willing to terminate the early termination fee due to the rep's negligence and she stated that they are not responsible for that rep. I feel that I was given the ole bait and switch. I was sold one thing and got home and it was another. This is bad business. Not to mention customer service were not remorseful or compassionate at all.

To start things off I have been a loyal and I mean loyal with Tmobile for quite some time now. I've had some recent events that set off alerts to companies trying to solicit offers to me because of information compiled to companies in regards to my excellent credit history. So I had been receiving phone calls from numbers I had no idea who they were and when I don't recognize a number I don't answer. None of them ever left voice messages so I assumed it was not important or was it? Perhaps these are so called people trying to scam me so what did I decide to do... Call tmobile to have it blocked.

The first person I spoke to told me he could block it and then mentioned something about a family allowance that would be set up on my account for a fee. I told him I just wanted the number blocked he said it was performed. Then 2 weeks later I receive another unknown call I call tmobile again. This time however it is supposedly technical support but I was skeptic because the lady on the phone did not even announce the company name she just said hello and also went on about this family allowance bid. After this whole ordeal Tmobile has made me set in disbelief that the company is all about business if your practices are far from the truth against what the agents who handle the calls are informing their consumers. Goes to show you that some of them don't care and not even the simplest of things are free. I've learned first hand and have been among various amount of wealthy people who happen to be close friends of mine and they understand the values of business practices that keep success.

I entered into a sales conversation with a T-Mobile sale's agent. About $600.00 was taken from my bank account before the conversation ended. I cancelled the transaction prior to the end of that one initial call. Two weeks have gone by and T-Mobile still has not returned my money to by bank account. T-Mobile took money from me so fast it made my head spin and although the tranaction was halted and while with the originating sales agent and during that one call. T-Mobile acknowledged verbally that the deal was halted and the shipment retracted but would not offer any cancellation confirmation identification. T-Mobile has my money and refuses to return my money to my bank account. Buyer be ware.

I am very very upset with Vesta T-Mobile and will never recommend them to anyone. I have decided to cancel my phone and I called about 20 number and no result. I went to cancel my phone [protected]) and I don't know how. I am really surprise at T-Mobile. I have been with T-Mobile since 2001 and I never thought you would do this to me. My name is Judith V. Rink, 20014 Rosebank Way, apt 302 in Hagerstown, MD 21742. PLEASE CANCEL MY PHONE SERVICE.

Just like T-Mobile to not listen.

I will no longer TRUE this company.