Viking Bags review: Saddlebag (1) is warped/defective from manufacturing

The people handling Viking Bags customer service are in California, and they are youngsters. This is why there are customers like me, seniors, complaining about the service. Also when asking to speak to the owner or owners their reply is : “I cannot give out that information”. So I am desperately spinning my wheels to find a corporate number to inform the owners what they are facing with the “youngsters” they have employed.

My complaint begins and stems from the above information to the following:

I sent pictures to them showing the defective “right side saddle bag” displaying the “warped” bottom edge. Their Website leads a buyer to believe that their bags will “not do this” (warp out of shape). But how can a buyer trust this when a buyer like myself gets I from the factory in Illinois “already “ warped out of designed shape?

My simple request to them was to “exchange/replace” the “right side saddle bag” for one that is in the shape it was designed to be in. As their website plainly states they will “refund/replace/exchange” the product at no charge to the customer/buyer”. (Please read the websites “Exchange/Returns Policies” in two places at the bottom of the home page . You will find order information and emails in the attachments hereto.

One time I called and a young female said there were no male agents available at the time, they were all out. Another time I called and the same young female stated that there were no male agents whatsoever for me to talk to. Being as such the young female did not know what she was talking about in either the first call or the second.

I am attaching pictures of the bag (s), as well as the correspondence throughout this journey. My last conversation was actually a verbal on the phone with “Omar”, a supposed agent, who called me in a brainless effort to entice me to accept defective/warped products from them.

I finally accepted their sending me a prepaid return label to “return for exchange” “BOTH” bags, as in a ‘set’, and they will in-turn send/ship a new “SET” of bags to me. I have asked them to quality control the next shipment and insure that both bags are as designed and NOT WARPED/DEFECTIVE.)

I am sending this complaint to you because of not only what I am experiencing from my 78 years of life but this situation, almost knowing they may once again send detective/warped bags without quality control inspecting the bags before shipment.

Thank you for the help on this journey to get a product that is made in good condition as advertised by a USA manufacture/Seller. And I will keep you informed as I am sure you will keep me informed of results needed.

Please forward a phone number or email contact to me to keep in touch with you easily.

Sincere Thanks,

M.D. McAfee

Retired Military

[protected] cell/Arizona Time Zone

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