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My experience with this company and their product is extremely poor. I ordered a set of hard luggage motorcycle bags.
First, when I ordered on October 2, 2008, I received no confirmation email acknowledging the order was successfully received. I've encountered this before, so I let it ride for a few days. Finally, after 6 days (October 8) my credit card was charged for the item. I waited for delivery. After another days I had not received my order. When I checked my order status on the website it said that it was ready for shipment.
I called on the phone, no one answered and a voicemail box said it was full and could not accept any messages.
I sent an email the afternoon of October 13 requesting status. No Response.
I sent another email on the afternoon of the 14th of October. Response was 2 days later and they finally provided a shipping confirmation.
When I finally received the bags 9 days later I was relieved, although still miffed that it took nearly 4 weeks to receive my order.
I installed the bags according to instructions on the 25th of October. They looked pretty good. I drove my bike with the luggage attached for short distances until weather became less than desirable and I parked the bike for the winter. Total millage with the bags, less than 300 miles.
Fast forward to March of this year, as a few days of nice weather broke, I took the opportunity to ride a little. On March 11, I discovered that the left bag had suffered some fairly major structural failure. I can provide photos of the damage.
I sent a very patient email to Viking bags explaining the issue and requesting either a replacement bag or repair of the bag. 2 days later (I am used to the delays by now) they respond with a request for the photos I told them I could provide. After providing the photos, 14 days later, they email me back saying 'we do not offer warranty of any kind on our products.' And they will not allow any return.
Frankly, anyone that refuses to provide or honor any warranty at all is virtually guaranteed to sell you crap. Had this 'no warranty' policy been made clear to me, I would not have purchased from them. This company is the essence of poor customer service and they deserve nothing but to be run out of business on a rail.
The complaint has been investigated and resolved to the customer’s satisfaction.
Placed order for bags. Received confirmation that order had been accepted and notice bags were on backorder. Sent email asking for approximate wait time and received email saying 3 to 4 days for shipment. Checked credit card account and discovered Viking had billed bags prior to shipping. Emailed Viking asking why they are billing when order has not been shipped. No response. A week later still no notice of shipment. Emailed Viking and asked if bags were shipped. No. Asked to cancel order and refund charges. Promised a refund would be made on a certain day. Did not happen. Currently have Visa trying to get my money back.
Warning! Viking saddlebags (http://www.vikingbags.com/) installed as instructed will damage your motorcycle if you have a belt-driven bike; I ordered received and installed the bags according to instructions on my Yamaha XVS 1300. Viking saddlebag mounting hardware is designed incorrectly and damaged my belt guard. Warning! Viking saddlebags installed as instructed will damage your motorcycle if you have a belt-driven bike.
Had same issues concerning initial ordering process. When I received the bags, some of the riveting had already popped out. When I emailed for a return authorization in accordance with their own return procedures, I received a phone call from someone promising to send replacement rivets and a free tool bag. Told them I just wanted to return the items, they asked me to try it and if I still wasn't satisfied I could return the bags. Never received the repair kit or tool bag. I have sent several emails and called with no success. I finally installed the bags as I am apparently stuck with them . By the 2nd day all the stitching was ripping out of them after being opened just a few times (lined with velcro for sealing). The [censored] bag's rivets tore out on 1 side after being opened 3 times! Wish I had seen this review prior. Junk product, shady company. Out $350!
Review of their policy states that if bags had been installed, no refund. So, apparently they have covered themselves from people who see the bags are defective once they start using them! Thinking about contact their state attorney general on these crooks!
Viking Bags are now putting there logo on all there bags. About 1 1/2
inch round in the center of the bag. They refused to pay return
shipping, even though none of the pictures on the internet shows the
logo (Clearly false advertising) so I decided to keep them. Also, I did
not compare the bolts they sent with the ones that came on the 2006
Honda 750 Aero. That was a mistake that cost me $250 in labor at the
Honda shop. The original bolts are 10mm x 1.25 thread. The ones they
sent are 10mm x 1.5 thread. not only were they the wrong threads but
they were too short as well. I totally butchered the installation.
Everything from the fender up had to come off so as to tap the holes the
bolts go through. The bags are well made and professional, however, a
mistake like this is unacceptable. Total cost for installed bags was $450."
I bought bags from Viking and 5 months later one of the leather straps that is on the bags fell out of its slot. Looks like it wasn't sewn in well. The strap fell of somewhere on the freeway. I called Viking and (red flag #1) had to leave a voice mail. Waited 2 days with no return call back (red flag #2). Clicked the "talk to a live rep" button on their site and talked to "Stan" explained the problem. Stan kept saying that he would have to forward my complaint to a "person of concern" (red flag # 3) (whatever that meant). I got really irritated with Stan and told him that I want ted hear from someone that day. 10 minutes late my phone rang. It was "Bobby" The guy didnt sound professional or official at all. Asked me to take some pictures and email them to support @vikingbags.com. Bobby kept saying that he might have some straps lying around, he'd have to check his inventory. Excuse m!e I think Viking owes me a new replacement bag. I send in the photos to Bobby and the next day I get a dear John letter saying "Sorry we don't send out replacement straps but we'll try to work with you on a discount on your next purchase. Uh NO, there wont be a next purchase Viking. Do yourself a favor, buy bags elsewhere. Viking wouldn't know customer service if it came up and introduced itself.
Great. Just got new Viking saddle bags and the left one is splitting the seam, down at the bottom inner side. Have emailed, been emailed back, and have just sent them pics as requested. These reviews don't seem to be a good prediction of my future, though.
WARNING: VIKING BAGS are not a place that I wish my own enemies to do business with. They take your money and will not respond to your issues with product. Items were used and did not fit despite what their website states. Worst customer service that creates consumer nightmares.