Virgin Atlantic Airways
Reviews and Complaints

I have been a Virgin Atlantic Club member for 15 years. 3 days ago I contacted VA to shop for a ticket to fly from Los Angeles to London. The ticket agent told me that I needed to buy an additional 7, 000 miles so I could fly Premium Econ. I bought the miles but it took 24 hours for it to show. So I called a day later and talked to another ticket agent and he told me that I could purchase that ticket and just have to pay the taxes. I then asked him about the return flight because the first ticket agent said there was nothing available, he said that they now had some available seats. I immediately asked him to book the return. He told me he did so and informed me that I would pay the taxes for the return which I agreed to. A day goes by and I didn't receive a confirmation email nor did I get a call from Virgin, so I called them only to find out that the ticket was never booked because the ticket agent made a mistake and that I would have to pay an additional $700 and buy 40, 000 miles in order to travel. Total additional cost about $1, 000. Needless to say I was not happy about it and asked for a supervisor. A supervisor named Olivia came on the phone after I had been on hold for over an hour and she was very condescending. At one point she laughed at the notion that we had a contract when they deducted the the money form. my account when I purchased the additional miles and paid the taxes on the ticket . She tried to negotiate with me over the money so she can squeeze as much as she can knowing fully well that I am flying the day after tomorrow and would have to pay triple the price if I shopped around now.
I highly recommend that you avoid this airline. This is not the the old Virgin Atlantic that Sir Richard Branson started. They are money hungry, do not acknowledge their mistakes and offer very little as far solutions other than being shaken down mafia style. DO NOT FLY WITH THEM ANYMORE!

Dear Dir/Madam,
I booked a holiday in January 2018 for myself, my partner and our 2 children to go on holiday on 31st May 18 to Barbados for 2 weeks.
It was a trip of a life time for us as a family and wanted it to be special for the kids.
The hotel I had been advised was good 4 children with plenty to do to keep then occupied was the Bougainvillea in Maxwell.
As on virgin website it states that this hotel is good 4 children as it has many facilities for them.
Firstly my 2 Boys were not given their back packs on the plane which virgin state they give to all children, as you can imagine they were very upset. Secondly when the menu's were brought round I asked for children's menu and was asked if my children were down for children's meals? My boys are 7 and 3 years old so obviously they are children and on their booking they are under Master... The steward then checked and said they were not down as children but had 2 spare meals and they could have them, is this the reason the also did not receive a back pack? Surely anyone can see from looking that they are kids.
When we arrived at out hotel in Barbados we asked about the kiddies club, we were told it was not on as they had no one to run it at that time so it was not available. This is 1 of the things when booking a holiday we make sure our hotel has as my eldest loves the kiddies club, we were very very disappointed with this. We also then found out you had to pay for the kiddies club if it had of been available which we have never had 2 pay for on any of our other holidays, what a disgrace, and it was not cheap. We later had a look around at the games/play area room which was situated away from everything on the lower floor with no one in it and all of the amenities for my eldest eg computer, ice hockey table ect we had 2 pay for... There was no mention of having to pay for anything on any advertising for the hotel or off the tour operator.
The kiddies playground was out of the way from the main pool and beach, it was located over the road from the hotel and was only open certain times of the day, we also had to find a security guard to unlock the gate for us to enter, what a joke a playground and pets corner that is away from everything else and only open at certain times of the day. This also was never mentioned to us when booking the holiday.
Included in the hotel also were certain water sport facilities for the kids... Well no wonder the offer that free as the sea is so rough there that you wouldn't let your child out snorkeling or on a body board, again false advertising no one was ever going to use those facilities in them waves. 1 very disappointed little boy. So far no holiday club, no water sports for him, we had to pay for all the games he wanted to play on and the playground n pets corer was over the road and open certain times of the day...
Evening entertainment, on the virgin site entertainment is everyday. This was not the case. Entertainment was on 4 times a week...
The virgin site says the hotel has 3 swimming pools? Yes it does but only 1 is available for children to use... My eldest was told he had 3 swimming pools he could choose from then we arrive and see the notices around the pool, no children allowed.
Virgin site advertised this hotel as being family friendly, my kids along with 5 other children were in the pool 1 evening at 6.50pm, bare in mind the pool rules says the pool is open till 10pm. They were repetidely told by a male member of staff that they had to be quiet. This member of staff also approached the parents and told us to tell our children they had to play quietly. What a joke that was. Kids were on holiday enjoying themselves, they had nothing else to do as they had no hotel entertainment on that evening or anything else. I have never had this before. I also wouldn't mind if the kids were being loud but they weren't.
There were 9 children including my 2 Boys who were there together and played together, I know the kiddies club also had 2 have a certain number of children to run it which out of season reception told us was 3 so why did they not have anyone there to run it?.
Overall i feel we were mis sold this holiday and my boys were very upset at times when told things we r available or they couldn't do it. A holiday of a lifetime it was not. It was supposed to be the best holiday ever for them as we had worked so hard to take them to Barbados which we probably won't be able to afford again and what a disappointment it was. Myself my partner and my 2 children were disappointed from the moment we got onto the plane and no bags for my children, then it just continued to disappoint us all.
We also asked 4 bags on the way back and were told that they only give them out flying from Manchester. The air stewardess said she would make a note that they never received one, not that that helps upset children.
We had to hire a car in the end so we could take the kids to different entertainments.
We are very upset about the above disappointments and were mis sold this holiday.
I would like to know what virgin as a company are going to do to compensate us as a family who never received what we payed for.

I look forward to your reply

Kind Regards

Miss Collette Humphreys
Telephone Number [protected]

Dear sir /madam

Yesterday I got a flight from Gatwick to Las Vegas as it was a birthday present . When we got to Gatwick we were brought to a desk to get our boarding passes, there was a lot of confusing at the desk and at one point they thought the flight was closed . It was a mess they didn't no how to check people in then also . When we were nearly in Vegas we got told to see some one when we landed about our bags . We were then told one of the bags was left in Gatwick . I was told that it would be in my hotel the 16 th June by four o clock . So I got back to my hotel and had to call u guys again about my bag because it was 5 o clock and no bag . No phone call to the hotel to say it was here or delayed again . So I got told it be another 2 hours because the driver stuff in traffic . I can see the airport from my hotel and it's 5 minutes in a taxi . Tonight we had dinner reservations and tickets to a show as it was my present for my 30 th, I had spent a lot of money on a outfit and now it won't be here and I won't be able to go out for the evening . You have made this lovely present so stressful and upsetting and I won't fly your company again .

Hi, This is my first time flying with Virgin Atlantic, and to say least I am extremely disappointed with the customer service I have received. I stood at the gate waiting to board the flight at MCO to Glasgow. The boarding process was extremely slow and chaotic if I am honest. The staff who was boarding the aircraft at the gate was extremely rude and very cheeky. He let two of our party through who was in the row opposite us, then told us we would have to wait as they were not boarding that row yet, I explained to him that he had just let 2 of our party through in which he denied. There was witnesses beside us at the time as said this was absolutely shocking as they witnessed him letting them through! His attitude was disgusting towards customers boarding with Virgin. I also paid for Exit seats so we could get some extra leg room, we were in row 38. I paid £59 per seat for this, only to find that the bottom part of the seat was broken and the seat cushion wasn't even attached to the seat?! Attrocious! As a first time with Virgin I am extremely disappointed and wouldn't recommend them to anyone! Is there in any way you could assist me? I feel like this is a massive disappointment as I was really looking forward to travelling with Virgin and would really be in doubt to book again! I feel like the last time we flew to Orlando, British Airways had 10X better customer service. Whilst waiting board the plane I found a boarding pass lying on the ground at the gate, I picked it up and handed to one of the staff, he took it off me and put it on the belt and left it lying there where anyone could of picked it up! This is a disgrace for customer service and passenger safety of who is boarding the aircraft! If you could email me a reply to: [protected]@nhs.net, I would be grateful. Also feel free to contact me on my mobile on [protected]

I am writing this on my wife's behlaf name: Ms. Sanchita Majumdar who flew from bombay (BOM) to Newark (EWR) through London (LHR) on Sunday Dec 10, 2017 india time and arrived EWR on Sunday Dec 11, 2017 USA time, booking ref # DZ9K5W, E-ticket # [protected].

On arrival, she discovered that one of her bags is missing so, we filed a complaint with the local airport staff, who called us, two hours later and gave us a ref # EWRVS10749, we were told by the local airport staff that, may be the bag is left behind at the LHR airport and they would trace it & get back to us in 3-4 days time. I called your customer service team already for couple of times and at all occasions, my plea had nothing but fallen on deaf ears. All I hear from them, is SORRY and we are STILL tracing it.

Missing bag has a lot of things with sentiments of our late grand maa and its very important for us to find that bag.

Also, I raised the same complaint online with their delayed baggage team, Ref # VSCR-[protected]. Now, after taking this up with two of their departments (Customer service and online baggage delayed teams) still when i have no positive answer, i had nothing but to escalate it here with the you guys, as well.

I look forward to hearing from you and help me retrieve my missing bag.

Hi, I hope you can help me with my complaint .
Myself and my husband booked a holiday package (Flight and hotel ) through perfect holidays, firstly we specifically asked that we fly virgin as we did so before and was extremely impressed with the service . We booked for the 16th January 2018 London Gatwick to Orlando florida on the 14th June 2017, reference EUBOXG . A while later we received a call from perfect holidays explaining that virgin have cancelled there flight on the 16th jan and will change it to the 17th jan, this all being well as we get an extra day in florida but our hotel is only booked to the 16 th ... my husband emailed u at virgin ( twice ) about this situation as we don't see why we should have to pay for an extra night stay when you changed our original booking . We patiently waited for a reply ( twice ) only to hear nothing from you ... Today myself and my husband checked our flights and noticed that we fly now on the 17th jan but we don't arrive till the 18th, we actually live in cyprus and have a limited time in the UK which is why we chose the 16th originally. I have checked your flights and noticed there is a flight leaving orlando on the 15th jan ( which we was not originally offered ) we phoned perfect holidays who are very helpful to ask if we could fly on the 15th instead of 17th . We have just had a reply to be told that we can but at the cost of 160 pound each. This is disgusting as virgin we're the ones who changed our original flight ( with no extra cost from us I'll add ) we are extremely disappointed as we always thought virgin to be a very helpful company . Thank you for your time

On the 16/10/2017 I paid £60 to pre-book a return window seat on a flight from Atlanta to Heathrow on the 29th October. When I arrived at the check-in desk on the 29th October the lady was informed of this and she said it would not be a problem.
When I got on the plane I was shown to a seat on the centre Isle which was not what I had booked. Another party had been allocated my seats.
There was disarray and other people were in wrong seats they had not booked.
When I booked the seats the system would only provide me with outgoing boarding cards. I contacted Virgin and the lady told me this was normal.
Other people who did not book window seats managed to get them.

Please can you explain and provide a refund.

On Wednesday 25th October 2017 my daughter and I were booked on virgin flight vs23 leaving at 15.40.
From London Heathrow to Los Angeles international airport arriving at 18.50.
On arrival for check in we were told that we were too late and our 13.00 flight had left.
I showed my ticket to the man and he went to speak with someone and he came back saying there was no more virgin flights today and that we had to go to a ticket desk.
We went there and got booked on an American Airline flight leaving at 15.00.
We then had to get to the American airline desk to check in and get seats.
We had a window seat booked with Virgin Atlantic so had to make do with the middle aisle.
Worst thing was that we had 2 specialty meals booked on virgin which we could not get on American.
I had confirmed my meals, flight time and booked our seats on Monday October 23rd.
We were very rushed to get everything done by 14.30.
No e-mail was received telling me our flight had been cancelled.
I hope you can take care of my very legitimate complaint as you will be able to see from records, I only travel with Virgin Atlantic.

Sincerely

Mary Elkazaz

I am still awaiting a response to my claim made 2 months ago regarding my cancelled flight on 18th August 2017.

I checked in to flight number: VS45 on Tuesday 18th August and was ticketed through to Austin Bergstrom Airport on flight VS4761 with boarding cards issued for both flight journeys.
Departure airport: London Heathrow Airport, LHR
Scheduled departure time: Tue 15/08/17 15:00
Arrival airport: Austin-Bergstrom International Airport, AUS
Number of passengers: 1

I cleared US customs and passport control in JFK airport New York at 17.25 and went to Delta rapid transfer desk and presented the second leg boarding card for flight VS4761.They told me I wasn't booked onto the VS4761 flight at 18.10 to Austin. I was told that my flight had been cancelled and I was now booked onto the Wednesday morning flight. Despite being through ticketed and in possession of a boarding card. They sent me to the Virgin desk. I arrived at 17.30. They said my ticket had been cancelled as the incoming LHR flight was too late to connect in time. I told him I didn't have checked in luggage and could easily get to the gate in 35 minutes. he said there was no point as my ticket had already been cancelled while I was in transit and I would be denied boarding.
I waited for a hotel to be allocated for the night from 18.45. It took 1 hour 15 minutes Despie not having eaten all day and explaining I was diabetic. Later a Virgin representative eventually arranged very poor accommodation at the Radison Jamaica JFK
I missed my meetings arranged for 8 am in Austin on August 16th which was the main reason for travel. The rearranged flight didn't get me there until 12.35pm on August 16th . Total length of arrival delay was 15 hours.

I would like to be compensated for the cancelled flight as this journey originated in the UK and comes under EU Flight Delay compensation

We have booked a family holiday to Orlando from Gatwick through a company called perfect holidays, flight details a follows

Virgin Atlantic London LGW Orlando MCO VS15 13:00 Tue 02-Jan-18 17:35
Virgin Atlantic Orlando MCO London LGW VS16 20:05 Tue 16-Jan-18 09:05

This booking included a hotel stay in Kissimee as part of the package.

We have since been informed that Virgin have cancelled our return flight, but will put us on the flight the next day at no extra cost. This is all well & good but we now need to add another night to our stay in our hotel, which we are quoted as £110.
We don't believe that we should have to pay for this as we booked everything in good faith that they would tie up, that our flight wouldn't be just cancelled.

We return to Florida every 2 years and always fly with Virgin and have always appreciated the great service we have received, this, however has left us wondering whether to use Virgin in the future.

We would like Virgin to offer to pay for the extra night's hotel stay as we wouldn't have needed it if the original flight that we have booked would have been running.

We look forward to hear from you
Chris McArthur

Update 28 July: *No contact from Virgin Customer services since they acknowledged with automated response and I now risk losing seat entirely
___________________
26 July:
I flew long haul (economy) with Virgin Atlantic for many years.
Earned enough air miles to upgrade to Upper class.
I regularly fly London-Delhi every December, but now Upper class is not a luxury but a necessity due to health issues. So to ensure I have enough air miles to cover the upgrades I converted Tesco clubcard points to Virgin air miles a few years ago, and in 2016 took out Virgin MBNA credit cards entirely for that purpose.

December 2016 I persuaded my travelling companion to pay £300 extra and fly Virgin economy instead of with a cheaper option, and she was able join me in the Heathrow Clubhouse, the comforts of which I had enthused about for years!

1. 8 Dec 2016, arrived at Heathrow to find most of the Clubhouse disappointingly closed off for refurb, yet no-one had informed me of this prior to booking, or even at check in.

2. Insulted by a waitress who patronisingly told me that I must have mistaken a Virgin Redhead for a Bellini when I queried something.

3. After take off my colleague visited me in upper class for a drink, and I was loudly and embarrassingly berated by the senior flight attendant for not asking her permission! She apologised when I complained, but damage done.

4. Arrived in Delhi, but my colleague's baggage did not! No Virgin rep to deal with this and it was left to airport staff to write up (incorrectly) the report.

5. No contact re bag from Virgin during our 3 weeks stay in India.

NB: Too complicated to explain, but in December 2015 I had another major issue with lost baggage. Shown to me in Delhi for identification I asked that it was put on my flight back to UK. It then disappeared and turned up approx 3 months later.

6. 31 Dec 2016, we arrived at Delhi airport at least 3hrs early to query missing bag. Colleague’s baggage report/ticket/boarding card handed over and 2hrs later, with at least three Virgin reps passing docs back and forth, they had done nothing.

Concerned that we were now running late for the flight we asked for these back and they said they had given them to us! After much argument and lots of shouting they found the papers on THEIR desk where I had already told them to look!

7. I had an oddly shaped package that weighed approx 1lb, but due to its shape was unlikely to be allowed through security as hand luggage. Whilst waiting for them to investigate the missing baggage I’d spent much of the time asking to check this in. Told I would have to pay £60(?) as it counted as an extra bag. I told them to return one of the checked bags and I would attach it to that. They refused. Now definitely late and being shouted at by another Virgin uniform to hurry up (I kid you not!), they told me to try and take item through security, and if refused to bring it back and they would check it in free of charge!

Btw, I was in a wheelchair!

That was the last straw, and after explaining how ridiculous this was, they FINALLY checked it in!

8. Messed around for so long that we almost missed the flight. Luckily there was a Virgin senior IT employee from Crawley travelling with his family, also having problems, told they couldn’t travel on that flight because it was full. He checked and there were 11 empty seats! Nice man visited me on the flight and reported our checking in problems to Virgin on his return.

On the plus side, the Delhi-London flight crew couldn’t have been friendlier! But according to what some of the cabin crew told me, it seems that since joining forces with Delta the entire service has deteriorated.

9. February 2017: Virgin emailed my colleague to say her baggage was definitely lost. Due to personal issues she left it too late to claim on her travel insurance, and Virgin have not recompensed her in any way.

10. Virgin eventually contacted me in response to my numerous complaints and gave me air miles in compensation.

So, having waited months for the right price to upgrade from Economy to Upper with air miles, yesterday [25 July] I attempted to book my Dec 2017 flight.

The regular Upper class return fare for my dates is currently @ £1, 898, Economy @ £721.17. +56, 200 airmails for Upper class upgrade both ways.

BUT - guess what? No Upper class upgrade seats available on Delhi-London return flight! Even though I was assured it’s 2/3 empty!

I was offered London-Delhi return flight @ £1, 365, which included outgoing upgrade. This means I would pay only £533 less than the regular advertised price.

It should be noted that Virgin have flash sales, and one year I bought an Upper class seat advertised at only £1, 300, so not impressed with this at all!

Seems a bit of a scam to get people to stick with Virgin to earn air miles that you then can't use for what you want to!

In summary, for all the problems both I and my colleague suffered with Virgin, plus my regular purchasing with MBNA Virgin credit cards, I am very unhappy with the way Virgin (Delta?) treat loyal customers! And I will never again recommend people fly Virgin as I have always previously done.

Ref: EVMLVD
Advised to do so by the sales person yesterday [25 July], I have emailed my complaint re lack of upgrade availability to Customer services, but with my experiences to date, not expecting much*, other than maybe a few more useless air miles!

Perhaps time to find a more rewarding and customer caring airline!
_______________________________
*3 days later and not even a phone call !

Found this on InsideFlyer website: "It is notoriously difficult to book partner rewards through Flying Club. You need to call Flying Club and there’s often no way to know for sure what reward space the agents will be able to see."

I traveled to Las Vegas on the 14/06/2017 VS43 Seat 80k which I pre paid for as we had theses seats before and was happy with them,
Unfortunately the seat was broken and would not come out of the reclined position. I spoke to the Gentleman Cabin crew and he said it was not safe to take off or land in this position and my Husband would have to move somewhere else for the journey, we asked if he had seats together for us both as it was a very long Journey and we had purposely booked seats together so we could sit together he replied no we would have to sit apart. He then went away for a while came back and said my Husband would have to stay where he was. We have already wrote to complain about this and we had a response for Leanne saying they would refund £35 for the pre booked seat, which I replied to her straight away as I did not think this was excitable
Unfortunately my Husband had to sit very uncomfortablely for over 10hrs and as a result of this had back ache for the first couple of days of our Holiday, I did reply to the Email a month ago and on several occasions since only to be completely ignored.
Surely this is not very good customer Service?
Booking ReferyEBZ272

It must of been totally Our bag Luck with Virgin Atlantic as on our return flight the TV did not work on for the seat where I was sitting I did tell the Stewardess who said she would reset it and to give it half an hour unfortunately she didn't come back, I then spoke to someone else and they said the say thing ( it never worked for the whole return journey)
They the proceeded to serve drinks and then the food... unfortunately for me for me they had run out of the meal. I asked for so they offerd me another meal of Salmon which I do not like and then Chicken with mash and peas from upper class again unfortunately I am allergic to peas and was unable to have that meal, so I had to go without a meal ( I was offered crisps ) as well as no entertainment for my journey home I have also sent an email about this and again have been totally ignored. I am very disappointed in the standard of service from this airline but most of all the treatment from CUSTOMER SERVICES.
It will make me think twice about pre booking my seats again or even using Virgin Atlantic next year for our Holidays to New York, Vegas and San Francisco.

I look forward to your response

Joanne Martin Halls

I travelled from atlanta to gatwick airport via orlando airport. From atlanta to orlando the flight was operated by delta then from orlando to gatwick it was operated by virgin atlantic. I am still not in possession with my baggage more than 48 hours after landing. This situation is unacceptable and affected me in the last 48 hours. I keeps calling the contact centre but no body can tell me exactly when i will receive my baggage. Firstly i would like to have my baggage as soon as possible and also have a compension the situation.
Virgin flight number: VS0028
Delta flight number : DL0177
Flight time : from 20/06/2017 to 21/06/2017
Baggage delayed reference PIR: LGWVS28920
Surname: crepin
Firstname : hangui pierre andre
Email: [protected]@ymail.com
Address: 80 leybrigde court, eltham road, SE12 8TJ
Tel: [protected]

Thanks

Dear Sir/Madam,

My mother booked two tickets to Cuba through Travel Up and Virgin Atlantic. Unfortunately, an error was made by my mother who is partially sighted. As a result of this, the booking contained the incorrect name as it included my husbands name instead of hers. As mentioned above, my mother is partially sighted and is currently undergoing treatment at Moorfields eye hospital. She only realised recently but didn't think it would cause such an issue as she was under the impression that errors could be rectified by paying a penalty of £75.00. Travel Up have confirmed that they are happy to change the name as long as Virgin Atlantic authorise it. I am therefore writing to you to ask that you kindly look into the case and see if you can assist.

I have been running around in circles trying to deal with both Virgin and Travel Up. I hope that you could understand that this was genuinely an innocent error and as you can appreciate this has caused untold stress to my mother. She bought these tickets as it has been something we've always wanted to do and for us, is the trip of a lifetime before her sight further deteriorates. I am more than happy to pay the fee to amend the name but as I hope you can appreciate, paying the entire cost of another ticket as a result of an innocent mistake is a really steep penalty. This would also have the added impact of depleting what funds we have to enjoy the holiday. I sincerely appreciate that you have a business to run but would really like to appeal to your kind judgement on this occasion and would be really grateful if you could make an exception in this case.

I would also like to bring to your attention that one of your representatives at Virgin Atlantic confirmed that one of the only circumstances in which a name can be changed is if a couple were going through a divorce and that they would require proof. I find this to be somewhat extreme as I would expect there will be quite a few circumstances in which errors or circumstances change. It seems somewhat excessive. I hope on this occasion you are able to assist with this and I would like to sincerely thank you in advance for taking the time to assist with this. Please do not hesitate to contact me should you require any further information.

Kind regards,

Hana Belghrous

Ref: 1520337- Disgust at Virgin Atlantic Damaged Baggage Claims procedures- Refusal to replace damaged bags
On a recent Multi City flight flight with Virgin Atlantic as a first time user of the airline my bag was damaged by mis handling and VA refuses to replace it. This disgusted me and as a frequent flyer I will never use this airline again!

Recently I returned to the UK by Virgin Atlantic. My Seat No was 36K on Flight VS602 Friday 15 June 2012. I had the window seat and when I arrived at my seat the huge man sitting in the aisle seat had lifted the arm rest between our seats and was overflowing into my seat. Shortly after I sat in my seat, I lowered the arm rest with great difficulty, as he obviously could not fit into the seat allocated to him, and a member of the cabin crew brought him an extension for his seat belt. His needs were met although it was obvious he was greatly uncomfortable, and I was ignored as it must have been very clear that I was squashed by the overflow of the passenger next to me. Don't tell me I should have complained there and then, because the airline has a duty of care to make sure I am not intimidated by being placed next to someone who is obviously obese and should be placed in a situation where he has an empty seat next to him. There were plenty of empty seats, and there was no excuse to seat him where he was seated. I had a very uncomfortable and sleepless journey, and he made no effort to apologise for the situation. During the journey he lifted the armrest several times, and I put it back because he overflowed even more into my space. I think airlines have to face this problem and put the needs of passengers who are not obese first, and obesity second. I don't like raising the issue on the plane, because I don't like drawing attention - I would find it deeply embarrassing. I am 79 years old and expect to be able to sit in my seat comfortably - I am not overweight - and not to be intimidated by someone who has no respect for others around them. Whatever reason they are vastly overweight is not my problem, it is theirs and should remain theirs.

I recently received an offer from American Express Membership Rewards and Virgin Atlantic. 30% bonus miles were offered if you transfer reward points to a new Virgin Atlantic Flying Club Account before January 13, 2012; the offer was made to a select group of American Express Platinum members. On January 12, 2012, I transferred 125, 000 in good faith, expecting to receive a total of approximately 162, 000 miles to be applied towards 2 upper class tickets from New York to London on Virgin. I never received my bonus miles. I called numerous times to Virgin Atlantic and American Express. It was clear that Virgin had made the offer to credit the additional miles, if they determined that I qualified for these miles. They decided that because I typed www.virginatlantic, com, and I did not type the following URL: www.virginatlantic.com/amexus, I was not entitled to the bonus miles. It seems to me, that the spirit or the intent of the offer was so narrowly defined by the simple misunderstanding that if you do not typing "/amexus", Virgin Atlantic could make the decision to not give me the bonus miles. To me, the mere typing of the web address was just a formality; it was not intended to punish consumers to take advantage of an offer that was made to them in the first place. Shame on Virgin for not understanding that the consumer is right. To not even check in their system to see if I was entitled to the offer, the made the burden so onerous on consumer that if you did not follow it to the letter or the law under Virgin Atlantic's rules, then you were not entitled to miles. To me, this is the worst kind of customer service. Imagine that the select group included the elderly or those who do not speak perfect English -- simply because we do not perform the steps correctly, does not mean that the intent of the consumer was illegitimate.

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HI everyone,

I received a job offer from (supposedly) Virgin Atlantic Airlines. Please beware of offers from this source. A lot of things don't make sense. I'm supposed to start on May 5th and the e-mail offer comes on May 16th. Location is mentioned as Glasgow Main Terminal which is in Scotland but the letter says Glasgow, London UK.

There are many other discrepancies. How can an offer be made on the basis of a CV and without even an interview?

A big scam!

We stranded at dulles airport to london since june 30th 6pm. It's july 1st 8pm and no assurance of departure.
Please can someone make an executive decision and get us out of here to london?
This is crazy! And very unprofessional.

At the airport 2-days in a roll due to lack of planning and poor management by virgin atlantic flight team at dulles airport june 30th and july 1st 2009. Still waiting as I write.

This is flight vs022 from june 30th. Where is the ceo?