Vizio
Reviews and Complaints

Purchased Vizio 55" screen TV and after 2 year, the TV will not turn off and will not show picture. The screen is black with zero sound. I have been able to unplug the TV to reset and this has worked a few times. However, now the TV will not even reset once unplug. This TV is not the main TV in the house so it does not get used as often as the others. I called Vizio and of course they can't do anything... the customer service person actually asked me if my credit card company would provide the warranty. It's amazing that the company that manufactured this product will not even take responsabilitty to make it right. I have TV's that I have had for a least 6 to 8 years without replacing them or needed a repair. However, after two years, you would think Vizio would step up to the plate. I will never buy a Vizio product ever again!

My 6 month old TV died. After a long and drawn out process of providing warranty info to Vizio I finally got a repair scheduled for 2 weeks later.

2 weeks later the technician shows up with the wrong part to fix my TV that Vizio had sent to him. This after having a picture of my model number and still they sent wrong piece. Im told wait a week and the new piece will be here.

1 week later im told by Vizio that they are now replacing my TV and I will be contacted soon by MANNA.

1 week later im told by MANNA that my new TV would be delivered on the 10th from 1030 to 130. After taking a half day off work to be at home for delivery... nothing.

Today I call MANNA to find out where my TV is? After being hung on twice no less I finally get customer service on the line. Sorry she says we didnt call to tell you the TV didnt even get in until yesterday!

Now I have to wait till Monday supposedly until my like new TV is delivered.

Awesome job Vizio, I will never buy another of your products.
MANNA, you are far from the white glove delivery service you claim, you too will also be out of business soon I hope.

I have been having problems with the tv freezing and the sound cutting out. I called VIZIO directly because I bought the tv in March of 2018, they kept telling me it was my network settings regardless of what I was telling them. I asked for a supervisor, and never got one. They told me they were going to send me an email so I can send in pictures of my tv for warranty and they never sent me one. I am so pissed off because I even bought warranty from Walmart just in case anything happened to the tv. The customer service is awful and I will never buy another VIZIO again!

This TV is only 18 month old and ALREADY has problems. The TV powers up fine and everything works fine for a few minutes. Then It makes a click and the power shuts down. The only way to get it working is to unplug it, hold the power button for 10-15 seconds, plug it in and it powers up. Then again after a few minutes it shuts down all over again! I called Vizio but they were less than helpful, other that to say the TV is 18 months old and outside the warranty! Bull Crap! I have tried everything, even replaced the power supply board.
VIZIO IS PURPOSELY SELLING JUNK THEY KNOW WILL QUIT !

I had to junk this TV today as the repair shop said that it would cost more to repair than to buy a new TV.
This TV had few hours on it, since I am a senior citizen and only use it during the summer months.
I was happy with the TV until this happened. I wanted to support an American business and am greatly disappointed in the
Way this turned out. I have learned a lesson and will not be buying another Vizio TV.

I purchased a ViZio 50 inch LCD television from Wall Mard. After the warranty ran out, it developed a horizontal line across the screen.. I contacted the company, which offered me a newer version LED tv for a 100.00 off discount.. it arrived, I hooked it up and never touched it again, as I use the remote.. After only 6 months into the one year warranty, the screen developed a huge vertical black line.. I contacted the company, which wanted a screen shot of the line.. I was told that this is the result of the tv being dropped our abused. I explained that it had not, , and the company rep called me a liar.. YES he he told me that I was lying. I have never been so insulted.. the fact that I had bought 2 televisions that developed similar problems, tells me that they have a manufacturing issue, and never intended to honor the warranty.. I am disgusted.

I am the original Purchaser of a Vizio 60'' 4K Roku TV, at the time I spend a little over 1, 100.00. Since then I have purchased 3 more of various models and sizes. The built in applications such as "Netflix, Hulu, YouTube were paramount in the decision to purchase these T.V.'s. Some time ago the YouTube application ceased to function on my television then this past weekend I received a notification that Hulu was now going to stop being accessible on my television. As previously stated these essential applications were part of the reason I purchased these T.V.s as advertised, and for whatever reason these applications have or will cease to function I as the consumer have responsibility or obligation to reconcile. I bought the TV under the pretense and promised advertisement that these applications will work and have stopped. I would appreciate this matters resolution as I lived up to my expectation and expectancy of contract by providing adequate funds for services that are now not being rendered. I'd like to exchange my substandard model for a similar size and picture quality TV as the expectation of your advertisement is not being uploaded. Subsequently, I called in to express my concern and voice my complaint which was an appalling experience I spoke with someone who addressed himself as a supervisor named Chris. Chris proceeded to explain that it was not the fault of Vizio that left me without these apps and when I attempted to explain the rational is a moot. The reasoning behind the application is not only none of my concern but not my obligation to fulfil. After advising that I purchase other equipment that may support it (which is neither the point nor desire) he began to almost robotically repeat the same exact response over and over and over again stating it wasn't Vizio's fault the apps are failing to work. Chris then found it prudent to leave me on hold for a grossly unacceptable about of time (which I believe was an attempt to get me to disengage the call) at one point he began pretending he could not hear me until I stated something he responded directly to. After the absolutely wasteful and dissatisfying experience he said that someone will call me back the next morning to resolve the matter and at 4:51pm my phone rang then immediately hung up and I called back to identify that it was in fact Vizio then decided it be best to express my concern on the website as my interaction was catastrophically unpleasant, unproductive and unacceptable. I'd appreciate some resolve in the matter.

In november, I purchased a 32 inch. Vizio tv. I do not have cable, I have wireless fios internet instead, so I watch netflix, hulu and some other apps. A couple of months ago, when I tried to access netflix, I started getting a black screen. I called customer service and they had me re-set the tv. This worked... For about 1-2 weeks and then it stopped again. They sent a repair man to my house, who actually broke the new piece that he was supposed to replace a defective one with and "fixed" the issue but adding an ethernet cable. After a few days, the problem started again. After calling, vizio, again and my frustration because I still had to re-set my passwords every time, I was told that I would be sent a new "refurbished" tv. They put a hold on my credit card to assure that I would return my tv and guess what? The re-furbished tv wouldn't even turn on! I sent it back and now... I've been dealing with vizio for weeks! I never get to talk to the same person, some of them are incomprehensible and, because I sent back their non working refurbished tv instead of mine, the whole thing has turned into a nightmare. Different people keep on calling me back, so I have to explain my story every time. They assure me that the issue is being solved, give me a different reference number each time, I get a confirmation email stating that I will get another tv within 5-6 day and the calls keep on coming. Every call, from a different person, referencing to previous reference numbers that were supposed to be cancelled out. I still have no replacement tv and i'm still with my original tv, even though I had purchased a one year warranty. All this, because, instead of me sending back my partly working original tv that I had purchased in november, I returned their totally non-working refurbished one!
My latest reference number is 2985680. The latest case number is [protected].
I would love for a competent person, speaking an understandable english, tell me that I will either get a new tv with no more headaches calls telling me that the former case numbers are still open!
I would not recommend a vizio to anybody! Poor performance and worst customer service ever!

We bought the above vizio tv june of 2016. Today it failed. The screen is fluttering. We did all suggestions suggested. This is a 2 year old tv. This should not have happened. Our other tv is a sony and it is 10 years old with an equally good picture with no issues. I believe I should write reviews on many sites on the internet. This is so shameful! Terrible quality.
Karen cheslow

TV purchased June 2014. Last couple of weeks a dark spot has appeared and grown larger on the display.
I researched web and found this is a common problem with Vizio tv's. On Vizio website they "acknowledge the problem and are standing behind their products and will make good by the consumers".
I called Vizio and got nothing but a run around. So sorry. Out of warranty. Out of luck. Does the spot really bother you that much? Can offer a replacement refurbished tv for about two and a half thousand.

Will never buy Vizio again. Extremely poor customer service. Extremely poor product.

Paid over $3000 dollars for this tv...to last 3 and a half years! Unacceptable.
Unacceptable customer support of a KNOWN issue.

This issue is intermittent. When it occurs it does this (See picture)
Also the issue this morning with the picture all in green tones I cant duplicate. I reset the tv by unplugging, holding power and volume buttons simultaneously for 10 secondsht me. It solves immediate problem but problems keep repeating.
I have had so many bugs with this set I am so disappointed. This is a top name tv I didn’t expect any problems. I have owned vizio in the past and they were perfect. This one is a lemon
The tv is only 9months old
I received the following reply from vizio

Thank you for your recent inquiry with vizio. I would be more than happy to help you. Here at vizio we do offer best in class technical support.

Since the tv is out of warranty we are unable to offer to service the tv for you.

Vizio is partnered with iti who is certified to perform repairs on vizio tv's. You can reach them at [protected]. Their hours are monday-friday 8am-8pm central.

Thanks,

Zach

Vizio
800 stevens port drive suite dd750
Dakota dunes sd 57049
Phone [protected]
Visit us: www.vizio.com
Facebook: www.facebook.com/vizio
Twitter : www.twitter.com/VIZIO
— original message —
From: susan winingham [[protected]@yahoo.com]
Sent: 10/19/2017 2:32 pm
To: [protected]@vizio.com
Subject: re: malfunctioning tv [ ]

Serial# ltmugas1554169
Refurbished # fi000001925874
1920 s plaza #45
Apache junction az 85120
[protected]

Every Time I try to connect ANY device to my TV, it goes up to 99% loaded and then it glitches and says "sorry we had an unexpected lapse of attention". I've been trying to connect the show New Girl to my Visio Smart Cast. I've tried using my laptop, my iPhone 7 and a Samsung tablet to connect but both times it fails and does the same thing. It started just this morning. other time I've tried, it works. Its just now. What do I do?

I bought a VIZIO 48" model E48-DO at Costco to replace a smaller VIZIO which work just fine. The TV lip sync no matter what settings you try will not sync up with the audio. I called Costco who sent me to VIZIO who had me do a bunch of rebooting stuff and they finally sent out a tech who replaced a part and the next day the lip sync issue is back so the sent a new exact same model TV and the same lip sync issue is on this one too. I called VIZIO and they had me do all the same crap I did to the original TV and of course it didn't work I have been asked more times then I can stand if I have it connected to a sound bar or a DVD player or anything like that NO it's only connected to cable and in 2 different locations in my house where 2 other TVs were connected prior and after that both work just fine this model TV doesn't work and I am not going to sit back while VIZIO sends yet another tech out here to "fix" this stupid tv that is a defective product I'm over this TV and I want to sue them for the absolute pure frustration and disdain I feel for this tv and VIZIO for selling a product that once I googled it I found out had multiple issues with this very lip sync issue on several models and they are aware of these issue and continue to sell them and then you call to get it resolved and you get a bunch of nothing, no customer service, oh keep taking off work so we can keep sending repairmen to your house or so you can sign for this or that I just want my $379 back I have lost far more than that in work time and mental anguish when dealing with their "customer service". NEVER BUY A VIZIO PRODUCT AGAIN.

Much like many of your t.v. issues I see posted for Vizio's...in less than three years time my t.v. bought brand new (never been moved either) decides the picture and sound will stop working. I looked online to see if this is a common issue and it's not common...it's absolutely epidemic. I contacted customer service and was told to bad...it's on you after a year. Normally I could understand but when the level of complaints is so high, there needs to be honest consideration of problematic product and provisions for customers.
Although I am a customer service officer of a hospital and not a company, if I treated any customer with such disregard I would not have my job anymore. The level of complacency is unacceptable. Any television should clearly last longer than one year...regardless of name brand. I bought a Sony because of it's reputation but now I am sure I made a mistake. If there is not reasonable resolution I will spend every waking moment letting others know how they don't stand behind their products and they make t.v.'s to last only as long as the warranty wears out. Very disappointing.

My husband purchased a television for me 11/25/16.
The picture on my television started going black and then coming back on. I went to Best Buy where the television was purchased, to enquire as to why this was happening and how to rectify it.
I was informed that the back light was going on my television, and that I needed to contact the manufacturer, and they would instruct me on how to get my television fixed /replaced.

Please get back to me.

Thank You
Nancy Limberg

I am writing because the TV listed above was purchased 2/17/2013 by me. At this time I also purchased a 4 year Warranty. I am a disabled senior citizen and am on a very low fixed income. When I purchased this TV I knew that I was going to have some health issues and wanted this TV to last longer than 4 years. I was terribly disappointed because it could be a year before I could ever afford a new TV. The TV I had prior to this lasted almost 15 years. I didn't expect that this one would last that long but I did I expect longer. I find it suspect that my Warranty ran out last month and my TV died this month. Is there anything you can do to give me some kind of discount that I could use toward another TV in a year or so?
Thank you,
Julie Prince

I purchased the VIZIO Smart Cast™ 40” 5.1 Sound Bar System (SB4051-D5) January 28, 2017. Two weeks later, my unit simply stopped working. No sound, no activity, no warning. I called Vizio customer service to try and resolve the situation and do some troubleshooting. Nothing from either end seemed to work. Vizio support decided they would send me a return shipping label so I could send the unit back to their warehouse. I packed up the whole unit and shipped it back on February 15, 2017. Once the unit was received, I was sent an email saying the unit had reached the warehouse and was being looked at. So far so good, but this was the beginning of my nightmare. I received a call from someone in Vizio support saying they could not fix the unit and a part that was needed was not available. Let’s stop here for just a sec and take this in. Vizio, you MAKE THIS STUFF. How do you not have a part available in a warehouse that receives Television and Audio equipment from all over the country? This is the equivalent of taking a car you just bought back to a dealership for a bad part and they tell you “We need to send your car back to the assembly line to figure out what’s wrong”. That should have been my first warning. Needless to say, it was a disappointment. Thus began the process of trying to get a refund. On February 22nd, Vizio then decided they would refund my money back for the defective product. I received another email saying to send a picture of the original receipt. Unfortunately, my receipt could not be located as I may have placed it in the box when I shipped it off. We’ll come back to that in a second. I was able to contact the retailer I purchased this unit from and received an email print out of the entire transaction. I finally received a reply March 2nd and of course, something is wrong. Vizio only accepts receipts with the company logo printed on it. So let’s just forget the fact that I CALLED THEM to troubleshoot the product, had a label sent to ME to return the unit, and then mailed the unit back to THEM and had a case number created! I guess only a criminal would go through all of that for a refund. I called Vizio customer service again today to try and resolve this. I figured that Vizio can mail me back the defective unit; I will take it back to the original place of purchase (Since they know I did in fact buy it from them) and get my refund that way. Here is where the story manifests into absurdity. It turns out that customer service does not have phone numbers to the shipping warehouse where units are received. They can only email the location and wait for a response (24-72 hours). Let me repeat that, CUSTOMER SERVICE DOES NOT HAVE A PHONE NUMBER TO CONTACT ITS VERY OWN WAREHOUSE. This is the equivalent of calling your phone company to get information about phones, and they say you can only email them questions about PHONES. I’m not yelling, but you have to appreciate the irony that the very point of customer service is to be a focal point for customers’ issues. Now I must wait for someone to hopefully contact me to see IF a return is possible, if not, sucks to be me. Will I buy a Vizio product in the future? Only if EVERY single electronics company in the world went bankrupt, and even then, I have doubts.

I bought a M550SV Vizio TV primarily because of it's features like 4 HDMI, refresh rate, stated quality of picture. It was 1300.00 TV. The HDMI ports quit working. I called out a service tech and was informed that it needed a new Main board. But good luck with that because they were near impossible to get and that in his experience Vizio did not support there product after the sale. their "partnered after market suppliers" state that the part is rare and hard to find and though they show it in their list of available parts it is highly unlikely that they will ever get stock on it again. Why would a company sell a product and not support it? In my opinion it is a company that does not deserve one more customer. I contacted Vizio directly they don't sell parts?!?!?!? and brushed me off in a very unconcerned manner regarding their "partnered aftermarket suppliers" stating that the part would most likely not get stock on them. DO YOURSELF A FAVOR AND DON'T WASTE YOUR TIME OR MONEY IN PURCHASING ANY VIZIO PRODUCTS. IF A COMPANY WILL NOT SUPPORT THEIR PRODUCT AFTER THE SALE THEY DON'T DESERVE TO STAY IN BUSINESS.

I bought a 55 inch smart tv from Amazon in October 2014. Last week I started getting audio and no picture so I called tech support at Vizio and they helped me to reset my tv and it played fine until 4 days later I am getting the same problem. Tech support says there is nothing they can do because the tv is out of warranty. So I pay $600 for a tv to last 2 years. I own a small hd tv made by a less known company and it has played fine for 4 years now. Vizio should be ashamed of themselves for making such lousy products and not backing them up.

Brought my television from Walmart for 700.00 dollars in Nov . 2011. I called Vizio the women stated it is the motherboard that is why it keep cutting off my itself. She it is very expensive to it repair it would be better to just by another one and it is cheaper . The television sells for 379.00 and now it a 48 inch now. I don't have money waste there just wanting sell another. Not trying to fix the problem. Vizio does stand by there product at .