Vizio
Reviews and Complaints

Purchased 2 Vizio VTAB 1008 tablet computers in November of 2011 as Cristmas presents for my kids. When we first opened them to charge them up I noticed that the plug was very loose in the micro USB port, but didn't think much about it. In June one of them stopped working. Hit power button and screen would only flash for a breif moment. Plugged in to charge and charge light was dark. Started reseaching online and found many "non-charging" complaints about this product. Seems to be common design flaw with no fix. Called Vizio for warranty repair/replacement. They made jump through hoops and were EXTREMELY negative. I felt as though they were calling me a liar and that I broke it and was looking for them to replace it. This was before they asked me to send 3 pictures of the unit. One of the screen, one of the ports on the bottom, and one of the headphone jack on top. I emailed them the pictures and called them back. I was told that the warranty was void due to a scratch on the screen. And yes, there was a light 1 inch scuff.scratch on the screen, but it did not inhibit the function of the tablet. I explained this to the rep and told her that the problem was that the unit was dead due to not charging and was working fine before this. Also, explained to her that a scratched screen has nothing to do the unit not charging. From the very beginning she was extremely negative (verging on nasty. Kind of a "What do you want!?" attititude. I asked to speak to a manager, after slight resistance she put a manager on the phone. I explained the situation and told him from support forums and such this seems to be a common problem with this unit and them voiding the warranty due to an irrelevant scratch on the screen seemed to be an excuse for vizio not to fulfill their obligations. (btw, he had same attitude as the previous rep, and made really poor excuses to as why, under these circumstances, they usually don't fulfill warranty replacements. He did agree to accept it, but made it sound as though he was doing me a HUGE favor.
In September the 2nd unit stopped charging. Had to go through the exact same scenario (this time with no scratches on screen) This time I started with their online chat support. When rep came online it was obvious she did not even read my initial submission, as she asked me 4 questions that were already very clearly answered. I uploaded the pics. Then she asked me to submit pictures of the two units side by side! Obviously looking for another way out of their warranty obligation! I told her the units have serial #'s (thank goodness I had kept the boxes witht the serial #'s on them, 'cuz with a dead battery, it is the only way to know what they are) so they can tell them apart when I ship this one back, and that she doesn't need a pic of the other unit because it has NOTHING to do with this issue. She eventually approved the replacement, but said I had to call the toll-free # because she could not accept credit card #'s over chat. When I called and gave the next rep the case #, she said the pictures were too blurry and couldn't accept them. I told her that the chat rep already approved the replacement... She did not care, I had to resubmit. This rep had the worst attitude of them all, REALLY BAD! I uploaded new clearer pics the next day and called again. Advance replacement went through pretty much without a hitch, but rep, again, had all kinds of B.S. excuses why they make customers go through all this. He was even friendly, but had a lot of negative things to say about vizio customers in general. When I asked about the design flaw and told him it seemed to be a very comon issue according to online forums and support sites, he said "those people are all liars". I did point out to him that its fairly difficult, for even a tech layman, to misdiagnose a charging issue and that most of the people posting seemed to be legitimately searching for a solutions to real problems.
About 10 years ago I bought a Vizio computer monitor. (first time I had ever heard of Vizio) It was great and lasted about 5 years before I upgraded. I purchased a 2nd Vizio PC monitor and it lasted 12 months before burning out... just out of warranty! Now this tablet problem. I am worried that the "referbished" tablet replacements are going to have the same problem and be dead in 6 - 10 months. They kept trying to sell me extended warranties, but if they fail I'll probably just buy Motorola's or an alternate brand. I am fairly certain I will never purchase another Vizio product.
[P.S. there are other functional issues with the Vizio VTAB1008 tablet, such as OS upgrades, non-functional/unused buttons, etc., not broken, just poor product design/support]
Also, Vizio REALY talks up their live USA support, which would be great, if only they actually supported theri products as opposed to being a nasty, negative "customer complaint resistance department".

My 42" Vizio started getting fuzzy lines after a few months, and the screen went completely blank before the 2 years mark. After agreeing over the phone to pay $320 - $380 for a tech to come fix my t.v, no one ever came. When I called for a status, I was told they had no records of me calling. I was declined a new case number after I provided them with the T.V's serial numbers and was told unless if I provide the Vizio tech's extension number that I had previously spoken to, they would not help me schedule a tech even if I was willing to pay. I'll never buy another Vizio product again!

Vizio: Great TV's, Horrible Customer Service, Will Never Buy Again!
Bought a total of 4 Vizio TVs from Costco at the same time. One starting showing multiple colored lines across screen. You have 2 options for returns/repairs. You give them your credit card and they send out a replacement immediately while waiting for you to get their TV. They are just supposed to hold the card in case you don't return the other. Oops, they failed to tell me that if I used a debit card that $450 came out of my account until they received the broken TV and processed. Well this took a grand total of 3 weeks to happen. OK a mistake, no big deal. Same TV broke again with same issue 6 months later. No biggie, maybe having issues with this model, other ones I have are great. Called to return again. This time opted for option 2. I return TV, they send out brand new TV this time, no credit card. Called in beginning Of Dec 2011 and opened up case and asked for return box and R/A. One week, went by, two weeks, three weeks, still no box. Gave benefit of the doubt. Xmas time must be busy. Called right after Xmas. Box had not been sent. Couldn't tell me why and would call me back. No call back. Called 3 days later was given same answer. Called 2 days later still no answer and would call me back. Called 3 times in one week and was promised a call back that I never received. Oh by the way, it has now been 5 weeks since I was told a box would be sent to me. I demanded that a tv now be sent to me and I would return their TV once I got theirs without a credit card since they had epically failed on getting me this box in a timely manner. I was told on the 4Th call in a week now that a supervisor would now get involved and would call me and that my request seemed reasonable. Guess what, no call. Shocker. But I did get an email telling me a box has been shipped out now almost 7 weeks later. An email auto response. Not a phone call. Again I called and said this is unacceptable and again they refused. Told them I would never buy another TV from them because of their horrible customer service. They were polite but didn't seem to care even after I said I was going to post to the most popular sites and tell everyone I know not to buy. Here it is Feb. 1st 2012 and I am still without a TV. Called yesterday and they said it should ship today. One more week of shipping time and will have been almost 9 weeks to replace this TV. If it even gets here. I didn't care that it was the second repair that it needed in 6 months. It happens, things break. It's what happens after there is an issue that shows the true character and integrity of a company. As promised I am posting this to the most popular consumer advocate sites and have sent this to Costco as well. Beware guys and gals. Love the TVs hate the service.

Bait and Switch! My Wife and my Mother-In-Law ordered the same TV on-line at: Pick up this item at: Walmart Supercenter #590
6300 Oakmont Blvd, Fort Worth TX 76132
[protected]
This is what they Gave us, now, we should have been suspicious, when my Mother-In-Laws box was difference, BUT ours was a different Box, in fact, it didn't even have a Model on it. The only thing it had, was my Wife's name and Order Number on it!

After we got it home and got it set up, we realized something wasn't right. So we called Mom and checked out the difference and found out. even though we ordered the same thing and our Order form is the same, Walmart supplied a different item!

As far as I am concerned, You (WALMART) Are thieves!

Ohhhhhhhhhhhhhhh, Yes, we tried to contact you by Telephone! Well Good Luck! That is Impossible!~

My email is [protected]@gmail.com I can also provide an account #. My bet is we will NOT Hear from you.

I purchased a Vizio TV. The TV had a defective part. Vizio refused to honor the warranty while the TV was still under warranty. I had to pay $235.00 for a part that according to their warranty was still under warranty should have been covered. Vizio warranty are no good and I will never buy another Vizio Product. the Vizio Case No. is 2145832. I also intent to notify Walmart of my compliant and recommend that they not use a company that will not honor it warranty..

I purchased my TV March of theis year (2011) and thee TV at about 5pm on November 13the 2011 started emitting sparks so i turned it off when i turned it back on theere was a loud cracking sound and thee entire screen went black only to find out it was totally dead. I called Vizio of course my set is still under warranty i bought it at Walmart Vizio said a technician will contact me withein 1-3days to set up an appointment withe me to come and repair thee problem. Now i will give an update as to thee outcome of thee repair. I will never buy any electronics from Walmart again, and Vizio products are defective thee customer service person was even trying to sell me extended warranty.

I bought a 32 inch Vizio Plasma HDTV 18 months ago and until recently it worked fine. Then it became harder and harder to power on. It would take as many as 20 tries to power up. Although my warranty was up I was offered a one time in home repair. After 10 customer and support reps nothing has been done. I have been asked to fax my proof of purchase, which I was smart enough to keep, 5 times. Each time they claim that they never got it, even though each fax was confirmed. Now the tv will not power on at all. I have recently read many reviews that described the same or similar problems. I have not gotten anywhere near the service that I should have from this product. I also read that even with the extended warranty, service is still terrible. I will never ever buy another Vizio anything even if this is somehow resolved.

Did you know... that if you need to have your NEW Vizio TV sent back for a replacement unit, you will NOT get a new unit unless you pay extra according to Vizio employees that I have spoken with. You will get a recertified unit, which could be something that was previously fixed or if a store has too many, they are sent back to Vizio opened, checked, and sent out. Also...did you know that the warranty on the replacement unit begins when YOU call to request to begin the process NOT once you have received the new or recertified unit. At this writing, I contacted them on 10/4/11 and my recertified unit will not be shipped from California for another 2-3 days so it looks as though I may only have a 60 day warranty - not a 90 days warranty. What I have had to go through, it doesn't seem as though they are willing to back up their product or what their employees have told me...a replacement unit would have a one year warranty. They said a number of times during our discussions that I could PURCHASE an extended warranty on the replacement unit, again, consumer having to spend more money on a new and defective unit... Boy do I feel like I was mislead. The said part of this story is that they were not willing to help the consumer out. No other options given because I was told, "if we do it for you, we would have to do it for everyone else." I guess everyone else doesn't matter to them either, but you can be sure of one thing...I will never buy another Vizio product again!

Bought my TV in Nov 2010, in the first month on rare occasion I would notice fuzzy lines for about 20/30 seconds on the screen at random times on random days . It got progressively worse showing up at some point every night. I undid my cable, tried a new cable cord and it still happened. unhooked cable and hooked the xbox360 up by HDMI cable and it still happend. So aug 2011 I finally call and say I need warrenty work since it is happening 5 or more times a night at random times. I get a run around I mean seriours run around. Explain to me how you can snap a photo or video a random occurence that lasts 20/30 seconds at a time? I asked them how they do it and they could not tell me because they never tried. JOE stated well we get this often and every sends a picture. I asked if you have this problem often then you already know it is a common issue and should know how to fix it with out inconviencancing me.. "well no, the tech said we need to". I finally asked him to stop lying and just be honest, we both know it is a new TV is needed and they are just stalling me hoping I drop it. He stutered and said we can't do anything untl you give us a picture or video.. I again asked him how do you get this when I have a cell phone camera only and there is no pattern to the occurance. 'we don't know but we need it". Seriously? I do warrenty work at my job and I'd quiet if the company made it so hard to deal with.. specially if they have a history of crappy products and crappy service(from what I read here). Never again will I buy or recommend this company.. sadly my co worker didn't tell me how bad they were until now.. recycled sony crap as he called it.

Bought a Vizio 47" LCD tv for christmas this past year and now only seven months later it has started to turn itself off and reboot because, as I was told by Vizio the tv is not running at optimal performance. So every few minutes, the tv now turns off and reboots. When I contacted Vizio I was told that this was a known issue and they were working on the problem, however they did not know when the issue would be fixed. With additional discussion with the tech support person, we learned that our tv was turning off faster than it should even with this known issue. So we had to set up an appointment to have it fixed which would be anywhere from 5-8 days! So now I have a lovely wall decoration to look at while I wait for Vizio to maybe fix this issue with my tv! There customer service us awful and I will never buy another Vizio product again.

Bought a 55" Vizio HD TV in MArch, and have always had problems with the sound and remote connectivity. Called about a replacement remote and was told mine was fine but I could buy a replacement. Ordered the replacement 6 weeks ago and still haven't received it. During each of the last 12 calls to CS I've first been toild that they couldn't find my order, then was told the factory had a shortage, then was told that the CS rep I was speaking with would contact the facorty to determine the status of the order and call me back - never received a return call.
Vizio is clearly a dishonest scam seller masquerading as a reputable company and should be avoided at all costs. I've instructed my credit card company to deny any charges from Vizio and I'll refuse delivery if they ever get over their "shortage". BTW - I purchased a replacement remote online and note that the real problem appears to be that Vizio quoted a price for the replacement that is $20 less than online discount sellers - so they don't want to admit the mistake or make good on the deal. This company is a fraud - pure and simple. Buy Samsung or another reputable brand and forego these ###s!

This television was advertised on the walmart website at 199.00. I called to confirm this was accurat and Joe at Walmart infomed me it was. I ordered and my credit card was charged $429.84 for the cost of the 2 TV's I ordered. I received an email confirmation from walmart stating that my order was placed for the above described TV. I later checked the order status to find that walmart had cancelled my order. I called customer service and was told this was an error and they reserved the right to do that, however the product still remains on the website at that price. This is another case of the retail giant bullying the consumers. This isn't fair!

Purchased E420VO television late March 2011. To be used with 'over the air' antenna system in super fringe area. Initial 'scan' of channels resulted in capture of two channels with my antenna directed towards one of four directions with usable signal levels. Subsequent scans, which (according to the manual) are to add additional channels to the master list, with the antenna directed towards one of the other usable directions yielded the channels being detected and added...but...the earlier channels are erased from the master list. This appears to be due to a programming problem with the capture routine. If one scans over a previously detected channel (from another direction) and no signal is CURRENTLY available (duh..the antenna is no longer pointed that direction) that channel is erased from the list!@#$%. Vizio could take a lesson from the programming of one of their own other models which ALLOWS for the adding of other channels WITHOUT erasing prior detected channels! (MODEL E320VA) which I purchased at the same time and store! The problem is not insurmountable...one only has to scan each individual channel of the 68 available, record what broadcast channel ( 2 ~ 69) that each set of digital channels ( 6.1, 6.2, 6.3 etc.) is found on and make certain NOT to re-scan that broadcast channel number when NOT pointing the antenna in the direction where that channel was found! What IS insurmountable is when I have overlapping channels from different directions...There is a set of digital channels being broadcast from Des Moines, Iowa that is on the same broadcast channel as some channels from Springfield, Missouri. So, if I want to watch the ones from Iowa, I have to re-scan that channel number, if I had previously scanned it for the Missouri channels!

One person from Vizio "tech support", after being told I had an exterior boom antenna on a 75 foot tower outside my house actually had the audacity to regurgitate that "moving the antenna closer to a window would probably help! Good Lord, where do they find these people?!? That same person also made the statement that the t.v. was not intended to store the antenna locations...geeez looooeeeeze! I am NOT asking it to store the antenna locations...just the channel information so that I don't have to re-scan every time I point the antenna to a different signal source area!

Yet another case of the six P's...Pee Poor Planning Precludes Proper Performance!

Our 42 inch Plasma Vizio went totally dead after eighteen months and naturally is out of warranty. Called Vizio repair and was put on hold. A woman came on line to take my information and said she needed my husband to fax an approval form to do the work and it would run $365. At first I was hesitant with this fee but said okay, we'll give Vizio a chance. WRONG. It broke in January and yesterday, March 15th a tech shows up and replaces several parts. Now the tv turns on at first but shuts off after three or four minutes so it is essentially worse and totally useless. Called Vizio and they said this was NOT done through them but another company, WHICH THEY CONNECTED US TO. All this time we thought we were talking to their repair place but they slyly connected us to someone else. Make no mistake, WE CALLED VIZIO, NOT this other company. They took our money and now say this is a problem and the money cannot be refunded. BIG SCAM! Had I known this I would have just thrown it out, which we will have to do, and bought a TV that works. Vizio is nothing but a scamming operation and there should be a class action suit brought against them. We are VICTIMS here and now we have no TV and no money to replace it. We are retired and money isn't that easy to come by. I am sick over this and feel something needs to be done to this company.
B. Martin, Cottageville, SC

I spent just under £3000 with Viziononline. They constantly got my name wrong, they chased me four times for non payment of an invoice and each time it turned out to be their own slack accounting methods, I paid on time every single month. Viziononline produced poor quality documents to go with my website that I later found out were written by an intern and not checked before being sent to me. They used a copywrited image on the front page of my website and I have asked them 8 or 9 times now to produce proof of purchase dated before I told them it was an issue. They now ignore all my emails. I have no site and am out of pocket. I refuse to use the site they created for me as as far as I am concerned it is not fit for purpose. It's a shame. I tried for over 2 months to reach an agreement with Viziononline and settle the dispute and at every turn they refused to negotiate. In the end all I asked for was a refund of hosting services that I had paid for a year in advance and that I would now never use as I do not and never will do business with this company again. As with all my other reviews. It's up to you to do your own research and make your own decisions. This is only my experience with Viziononline.

I have been a VIZIO customer since 2007 having purchased several of their sets. Being a very satisfied customer since early 2007 I was onlt TOO HAPPY to fall for VIZIOs solicitation to sell me a VF55XVT VIA approximately one year ago as part of a SPECIAL offer whereby I would agree to participate in a six week "survey" program for which I would get a $200 discount off retail price PLUS receive a VIZIO Soundbar and a DVD player on completion. I did complete the progran and received a sounderbar and dvd player. My new set seemed to work quite well up until approx July 2009 at which point it start6ed going HAYWIRE! In August 2009 VIZIO sent a tech team out along with a piece of hardware that needed replacing INSIDE the set. That dome it seemed to behave a bit better.

However, starting approx Dec 2010/Jan 2011 this set commenced a repeat of all of the problems thought corrected by the service call. From that point it is getting progressively worse to the point of being annoying beyond reason. I called VIZIO approx 2 weeks ago and was advised they would set up another service call to fix the problem. The set was now out of warranty by several weeks but I was told by the Tech Dept that they would fix the problem any way. After apprx 2 weeks I heard nothing back so today 2/15 I began the "drill" of finding out why I had not heard from anyone. Afrter over one hour non HOLD the tech who was supposedly working with me disconnecte3d me requiring me to go through the entire process all over again. The next Tech seemed to agree this was NOT RIGHT and he, too, spent quite a bit of time trying to "resolve the issue" after another 45 minutes he finally gave me the bad news that NO they were not going to fix this set. I complained UNACCEPTABLE and requested he pass this to a higher authority and he promised to do so.

It is now 9:15pm same day PCT when I get a call from "NELL, Badge #7001" who now advises me that this defective $2000 VIZIO product is perfectly "normal". We went back and forth for which she steadfastly asserted that my set is "normal".

Ironically I was approx a month away of investing in the newest VIZIO 65" 3D VIA set, a $3400 item. I will be passing on that item in favor of a more dependable and reputable manufacturer like SONY, Samsung, Or Mitsu.

So here I am, after spending my money with VIZIO fror 4 years, even raved about prior purchases, now I am down $2000 for a defective set that is getting progressively WORSE. I write this to advise that CAVEAT EMPTOR to anyone falling for the VIZIO hype and DO NOT accept any sham soliciataions from VIZIO for "survey" discounts and premium offers to buy their sets. You will be in for great dissappointment in my opinion.

This saddens me. I am 72 and I truely believed the VIZIO hype. Now after all this time I have confirmed that they have lied to me with their promise to repair this set. I can NOT BELIEVE I allowed m, yself to get suckered in by VIZIO and I regret every hard earned nickle I have paid for their product.

I plan to bombard the highest officers at VIZIO with demands to refund my apprx $2000 for this "normal" set. I know thet will fight me but in the end this will, in fact, go to court. I am just that angry. I can not afford to $2000 for a set that is crap after only one year.

If anyone has any comments, good, bad or indifferent I would be pleased to hear from you.

Respectfully

Bruce R Nelson
Salem, OR 97304
[protected]@yahoo.com

It is

Just wanted to let everyone know that this company has no customer service at all I had a 50 inch plasma the unit was covered under manufactures warranty. No response what a surprise.

Right from the start, This set had issues Deep Sleep with the inputs. It would power down randomly.

Then suddenly while me and 3 friends where wathcing a movie.We heard this

loud pop and the screen cracked on the inside and then all yellow with a loud humming noise. During my call with customer service the claimed it was misuse on my part and not covered under warranty? WTF is this.A HDTV the you misuse by watching a movie lollllll Do not buy a Vizio I wasted 1300 dollars on this POS.

I ordered a 37" TV as a gift and when it was delivered by UPS they said they damaged the box. After checking out the TV we found it in fact was broken. UPS was called and they were suppose to return it and replace with a new one. UPS said that they could not tell me anything about the TV, the said we have to call target.com. Target.com said that they can not replace the TV as they do not do replacements. I have done business with other online companies and they have replaced items. Why can this happen that I in good faith purchased this TV at a seasonal price and after being damanged by UPS they can deny me the replacement of this gift, never got to give to my aging parents. Merry Christmas! I have asked that they make good on their end of the purchase and they say they can not.

Over Thanksgiving weekend saw a special for a Vizio 55-inch E550VL LCD HDTV and warranty, on sale at Dell.com. We ordered and thought we would have it in time for Christmas. Without notification or explanation, the shipping date changed to 1/21/2011. When we called on the reason the customer service(obviously in India) said that the TV's were out of stock and that was the anticipated arrival date. We were fuming, but felt because it was a good deal we could wait. Then a couple weeks later we saw a comparable Vizio TV on another website (Tiger Direct) for around the same price. We ordered it and it shipped the next day. Now here is where the HORRIBLE SERVICE comes in. We called Dell and spoke to a customer service rep (again in India), and canceled the TV and Warranty and got an email confirmation of such.

Today my wife gets a message that she could barely understand (again from someone who was obviously Indian), when she called Dell customer support (India) the rep said there was NO RECORD of the cancelation, and all this after speaking to 4 different reps and the call was disconnected 3 times! She supposedly got the TV order canceled (I'm not holding my breath), but the service rep would have to transfer her back to customer service to cancel the Warranty, when she reached customer service (for the 3rd time) she couldn't get the warranty canceled because the service rep's computers were down and now she has to call back for a 3rd time to cancel an order. GREAT JOB DELL, keep up the CRAPPY work! WE WILL NEVER BUY FROM DELL AGAIN! I have nothing against Indians, but Dell if you want to use people from India for your customer service, how about train them correctly.

I ordered a Vizio 55" television set from seller HMCD Deals a week ago. I could find any negative feedback or any bad comments. They were paid with CC immediately. They will not return my requests for a receipt nor provide any information on the television set. I will next try to contact them at the address shown for their busness but my guess is that I have been ripped off. The merchant name when paying is "Higher me" and they claim to be a division of Reed Properties, LLC, Robert Reed founder. Maybe they are legit and just have poor communications skills, either way I would just like to know if the TV is shipping or not before I take action with my credit card company to file a fraud claim.