Vizio
Reviews and Complaints

I purchased a 55 inch Vizio from BJ's. 5 weeks after I set it up the picture disappeared intermittently. Vizio sent a repair man and he promised it was one of 2 parts and replaced them both. 2 weeks later the same problem. Vizio promised to replace the set with a brand new one. Three days before it was supposed to arrive they called and said they cancelled the new set and would replace it with a recertified set. Usually they would replace it with a new set within 90 days but since I bought it from BJ's my replacement period is now 30 days. So the moral of the story is, stay away from Vizio and don't buy their products from BJ's. I have given this to my lawyer.

I have a Vizio GV47FHD bought from Costco for 1800$ (with tax)and after 29 months it blew up. I realize the warranty is no longer valid but I will no longer purchase electronics from Costco as long as they continue to sell Vizio products. I have read hundreds of posts on the Internet about the same problems with Vizio products and I will never recommend nor buy another Vizio product again. Sams club is experiencing the same problems with Vizio products and is taking returns even after warranty is up. I would have hoped Costco would do the same and back up their products.

Owened Tv for about 3 years and suddenly hear a popping noise on tv and it went blank all after that turn back on I get sound but no image after a while image will show for a little bit and the of again tried contacting Vizio customer service and they refuse to fixed it since this is a very comun problem with this particular model they want me to have it service by this company they reccomended ITI Repairs I am not willing to spend about 900.00 opn repairs since it is a manufacture defect on their tv's thank you.

If you need a tv that is sure to go out after the one year warranty buy a vizio! Our vizio vx37l is a little over 1 year old and the screen has the picture streched on both sides. The vizio tv has poor quality, and poor warranty. I will never purchase another vizio tv!

I have a 32" vizio plasma and use it an average 2 hours a day. After 3-4 months burn in started to happen on images that were on the screen for less then 30 seconds. I called Vizio and they were very helpful and sent a person right out to fix the problem. They replaced the main and y boards. I realized later on that evening that they the problem was not solved. I called Vizio again as the technician said I should if it continued. The customer service representative then tells me burn in is not covered by warranty. I then explained it's not one item burned into the screen. What is burnt into the screen changes multiple times as I go to multiple channels or menus. The women was extremely unhelpful and a bit ###. I ask for a manager nicely and Matt gets on the phone and is that biggest ### I have ever spoken to on the phone. He should not be a manager of customer service. He was extremely rude and told me tough ### it's not covered. I asked to speak to his manager and refused then hung up on me. By this point I was extremely upset. I then go to the warranty which states ""Image Sticking", caused by static images on the screen for extended periods and or excessive brightness and contrast levels, is not covered by this limited warranty. Installation, removal, transportation and reinstallation of a display, and routine maintenance and cleaning, are not covered by this limited warranty." As the warranty states it doesn't cover extended periods of a static image. I don't consider 30 seconds an extended period. Especially that it's not just one thing burned in, it changes! I call the manager back and nicely review the warranty with him and he again says it is not covered. I told him he could send a tech out here and they could see it wasn't an extended period burn in. He then told me they don't send people out for that and even offered to bring it to the technician and he said no. He told me to send pictures in and I asked how they could tell if it was extended if it was just one picture. He then rudely told me he would call back in 24 hrs and the burn in wouldn't be covered either way by warranty. I have never had such a bad experience with customer service. I will never by a Vizio or Sony product ever again. Don't let the great prices fool you of Vizio! I'm stuck with a plasma that has a burn in issue forever.

bought TV as Xmas present TV died after 4 months. Have called Vizio customer service and been told to get the TV repaired or replaced will have to ship from Florida to California at my expense.
Both times that I have called was transfereed to 4 different persons each of which was more ignorant than the previous one.
Company has horrible customer service and incredibly poorly trained technical support. I will never buy this product again.

I also plan to report this company to my local BBB for their poor customer support.

Maria

Purchased a 42 LCD HD TV from Wal-Mart in July 2008, started having troubles as early as October, called tech support and again in November, Finally in April 2009 they get the picture that the TV is BAD. Now they tell me it is out of warranty because there records show the serial number as out of warranty in March. My receipt shows purchase in July of 08... They say send us proof of Purchase (No Problem) BUT there website is down tried 4 separate times. Called again they won't do anything until I send POP, now I'm stuck with a Big door stop until they get their site fixed or maybe until the warranty is really expired.

I purchased a Vizio 47" HDTV in 10/08 that starting getting red lines through the picture, 93 days after my purchase. I called, and since it was over the 90 days, I had to walk through with tech support, resetting, trying this and that, had to send pictures of the problem, they told me it couldn't be repaired. I was told I would get a refurbished TV. I complained, they sent me to customer service. That person said I misunderstood, it is not refurbished, it's simply a TV that was manufactured the same time as the one I bought. It showed up in a brown box with a sticker over the original serial number...4 weeks later, total meltdown of the picture, all different colored horizontal and vertical lines...again, I call Vizio and they want to walk me through the same BS with tech support. I told them I want a new TV - 2 $1, 300 TV's break within 5 months and they won't give me my money back, that is not their policy...I guess they really don't care if they go out of business. Happy ending though, I called Sam's club and told them my story - absolutely NO PROBLEM for me to return it, 5 month old receipt, no original box, for a full refund! I will NEVER buy a VIZIO product again, but Sam's has a customer for life!

In July of 2008 I bought a Vizio 32" plasma from Walmart. Since I live in an area that only has one tv broadcasting station I am somewhat limited for channels. However, that one station does broadcast both CBS and Fox. At the present time there are two CBS frequencies; CBS-SD (Standard Definition) and CBS-HD. This piece of crap Vizio will not receive CBS-HD properly. The picture is there but it is covered with blinking green squares. After MANY HOURS on the phone Vizio finally contracted a local repairman to replace the tuner board. No difference! Vixio then agreed to replace it but I had to pay for UPS to pick it up. It took them three weeks before I got the replacement. Same problem!
Every business that I have spoken to about this problem have received the same complaint from other Vizio owners. The TV station has done numorous tests to assure that they are well within the FCC requirements. They even brought another TV to my house and hooked it up to the same antena and HD came in perfect!
In my bedroom I have an Hitachi and a Sony in the kitchen--- no problem receiving CBS-HD. Vizio still refuses to admit their TVs have a problem receiving HD channels and outright refuses to refund my money. This is not fair! I guess my only recourse is to take them to court.

I bought a vizio back in feb.2008 and have had nothing but problems when the 90 day return policy was up. The first tv was repaired twice then finally had to be replaced.. The second tv hasnt been any better.. 90 days after the second tv was delivered we started having all kinds of technical problems with it. It went off during the ufc big fight and never came back on. Needless to say they will fix or relace this unit, , , again.! Thank goodness for the 2 yr extended service plan. Looks like ill need it. I would love to have a refund, but of course they do not stand behind there products enough to admitt when enough is enough trouble for one person. Do not buy vizio unless you are only looking for a short term working television. And want to be tv less till they fix or replace your other one.

I purchased a 32 inch vizio television a little over a year ago, I was given a one year warranty. After a little over a year the power supply conked out. I talk to several customer service employees including a person from the corporate office by the name of Andrew McGehen of the corporate office. This gentelmen was even more condescending then his customer service employees. They would not do anything to take care of the fact that their company sold me a faulty television, basically do not purchase anything from vizio they have faulty products and terrible customer service.

New Vizio purchased 11/7/8, t.v. kept shutting off. Bad Power Supply. Already purchased 4yr extended warranty. Returned unit back to Wal-Mart 11/22/8. Run around with Customer Service about getting warranty refund back. !st told I wasn't in system. Then given 2 bad phone numbers to call. Finally got a correct phone #, and was given a bad e-mail address and mailing address to properly cancel extended warranty. I feel this is a fraudulent way to scam customers, because you only have 30days to cancel a warranty for a full refund. Sending cancellation request via certified mail. Should have viewed previous complaints before buying this junk. At least I found out in time to return back to store and purchase a more reliable brand. STAY AWAY FROM VIZIO...IT'S JUNK! AND YOU'LL GET A VERY FRUSTRATING RUNAROUND FROM CUSTOMER SERVICE.

Purchased a 20" LCD HDTV which worked perfectly for one year then the digital tuner took a dump. I returned the TV after much ado with their outsourced call center and the tv was "repaired" & returned to me. Within one month the digital tuner took another dump. My conclusions are that this company can not produce a Digital tuner which will work beyond a year so beware if you buy this TV tack on the cost of an extended warranty or you will be screwed. My best advice is don't buy it in the first place.

I purchased a Vizio VX32L television at Costco in Dec 2007. After a few weeks of using the unit, a 4" vertical green stripe began to appear on the screen. I first contacted Vizio Customer Service in January, 2008. Vizio, at first, refused to replace the TV claiming that I had damaged the set. After escalating it to a level 3(?) status, Vizio finally agreed to send me a replacement TV. After 3 more weeks, the replacement TV arrived, WHICH WAS ALSO DAMAGED! After 5 minutes of use, the screen would scramble and freeze and a loud popping noise would come from the speakers(I thought it was going to blow up). So, after contacting Vizio yet again, and sending the broken replacement set back (they put a $600 hold on my credit card until they received the unit back)they agreed to send me a second replacement unit. After 3 weeks and no replacement TV, I contacted Vizio again for follow up. Their promise was that they would express ship a unit to me. After another week, no replacement. Another call to Vizio and I came to find out that they screwed up the work order. It is now July, 2008 and after several broken promises ("Lost the work order", "The TV is on back order", "That person who ordered your replacement is no longer with the company"...) I still have no replacement TV. So, after 7 months and at 10 - 15 hours of being placed on hold and bounced around from department to department at Vizio, I am done. I am throwing my broken Vizio TV in the trash and buying a Sony. Take my advice, NEVER, NEVER, NEVER waste your money on a Vizio product. You will end up with a broken piece of junk, out your hard-earned money and will be frustrated to no end. It amazes me how a company with such defective products and horrible customer service can stay in business.

Jan. 27, 2008 I went to wal-mart in wasilla to check out the vizio advertised for $647. I wanted to apply at the cash register for a W-M credit card. I took the form from the tv area to the register with me. Two cash register clerks said they did not know how to register me as the form directed. They sent me to customer service. The lady entered my info twice but could not access the service. She knocked the form off the counter by accident. It fell into the water on the floor. She did not offer to get another one. I am elderly, disabled and was using a motorized cart. The good offer on the vizio is good only until Feb. 2 and it involves using the credit card.

Sams Club Fort Myers Florida - I had purchased a service contract on both of my 32" Vizio LCD televisions. Twice they directed me to call a service department that does not service Vizio televisions. It has now been more that 3 months and the last service center they sent me to has had more than a month to find the part and have yet to do it. Every time I call them it will take "3-5 business days to check this out" . I got a call (now more than 3 months later) stating that they did receive a correspondence from the service center about not being able to find the parts so their " parts service department are going to get involved and try to find the part. Where were they before? How long must I go without my televisions? Isn't a service contract sold to stop something like this from happening? why have a service contract if it is going to take longer than anyone should ever have to wait. Imagine if in a couple of weeks they find the part, then I can wait to have it repaired.

Listen carefully do not ever buy anything from Sams Club that might possibly need servicing... I called on December 19, 2006 and it is March 22, 2007 and they still have not resolved the issue. It is the worst, let me say this again, it is the worst service I have ever had in my life. It is unbelievable that they would call this a "service contract" What a joke.