Menu
For Business Write a review File a complaint
Vizio

Vizio review: Class action lawsuit 76

K
Author of the review
1:06 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I submitted a complaint today and then I started reading the other complaints. It's quite apparent that VIZIO has reliability issues. My last television lasted me 21 years and I am back to using it. My VIZIO lasted 18 months. The problems began within the warranty and each time were temporarily fixed. The same problems have continued after the warranty expired and I was told to suck it up and buy a new television. I was treated extremely poorly and called a liar. I realize that we live in a throw away society, but give me a break. A television that costs over 1000.00 and lasts 18 months, sound like a racket to me. If you would be interested in forming a class action lawsuit please contact me.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

76 comments
Add a comment
G
G
Georgeanna Smith
Memphis, US
Jun 09, 2009 5:55 pm EDT

I totally agree with him their Vizio TVS are a piece of crab and they do not handle complaints at all. I have one of their 32 inch sitting up and not working and there is nothing they can do about it. I am still paying for it and I received nothing in the way of help from Vizio. I will never purchase another one.

G
G
Georgeanna Smith
Memphis, US
Jun 09, 2009 5:57 pm EDT

I totally agree with the above comment.

J
J
jdb1957
bogalusa, US
Sep 14, 2009 5:37 am EDT

t0tally agree

C
C
CristaF
Katy, US
Nov 03, 2009 1:03 pm EST

This was the worst TV I have ever purchased. Ours began having problems about 3days after we bought the TV. Every time we called Vizio said that we had to call someone to come out an service the TV. When our TV finally died it was literally 2 days after the warranty ran out. Vizio's response, "they offer an extended warranty for a reason" (we were never offered an extended warranty) Although I should have known not to buy it when the people at WalMart tell you that you can't return the TV to them, and well come on it's WalMart you can return anything to them. However, that simple response from Vizio to me seems like an admission that they know they are selling defective products. I'd love for there to be a class action suit against the company, it would be like sticking it to them, however, it just seems like in the end with as many people that would be involved and all the settlement money was split and the lawyer paid, we'd all walk away with what? may be $10.

S
S
spaceman2010
US
Jan 23, 2010 12:35 pm EST

Syrongly agree. I got my VIZIO SV470XVT1A last May and just before Xmas, the screen is black after a sudden "PoP". Called VIZIO and was thrown to ITI who said $450 can fix it after a two-minute talk. Now I was stucj with thsi piece of junk at hosue and couldn't get any help from nowhere. If there is any Class Action Lawsuit, please let me know. They are trapping their customers!

B
B
Broken Vizio
Garden City, US
Mar 04, 2010 9:24 am EST

Purchashed a 42 inch Plazma Vizio in late 06/ early 07 for about $1600 from Sams Club...last night we got the pop and the black screen, with the sound still working.. The vizio tech told us it was old technology, and pretty much better lucjk in the future ...for $1600 my tv should have lasted more than 4 years...I also have a 37 inch Vizio lcd, I can only hope that that one does not go south on me ...If any one is putting together a class action suit please let me know oandavirus@hotmail.com. To any one reading this considering the purchase of a vizio...spend the few extra dollars to get a better brand that wont sell you garbage, and stand by their product..I will never purchase another Vizio again

Z
Z
zack7636
US
Mar 15, 2010 8:09 pm EDT

I'm just posting this info. wherever I find people who hate their Vizios. I too have experienced the dreaded black screen. Here is a law firm exploring a class action law suit:
http://chimicles.com/case/vizio-televisions
TimothyMathews@chimicles.com

I know nothing about the firm, but I figured it couldn't hurt to report to them that I have had the same issue a lot of folks have. Might be worth writing a quick note.

J
J
J W Griffin
Mooresville, US
Nov 09, 2010 9:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

If you are contemplating a class action against Vizio count me in. I got a 46 HD flat screen for Christmas 2008 In July of 2010 the screen began fluctuating on the left hand side of the screen occassionally I get a clean screen but more and more frequently the dark side (as we call it in our house) comes out. I'll never buy another Vizio.

N
N
Nissan Dave
Sacramento, US
Nov 13, 2010 10:32 pm EST

I agree Vizio thinks the are so big and cant be touched. they told me a few bad blogs are no big deal because they sale millions of TV'S. we bought a 50in plasma tv thought it was the best thing. WRONG.. Worst tv in the world. have a single line down the center that cannot be repaired. They want me to buy a refurbished tv for $600.00 and that is how they want to help someone 15days out of warranty. are you kidding buy someone elses peice of crap and give vizio more mone..Ha.Ha. what a joke. I see hundreds of people every day and have and will continue to tell everyone I see and meet DONT BUY VIZIO..NO GOOD.. Product or sService in fact they dont know what service even is.

M
M
mike 4850
Selbyville, US
Dec 02, 2010 12:59 am EST

i have had quite an ordeal with vizio the sound would diappear the tv would shut off from the first mounth i had it took almost a year off disconneting the tv until they sent a guy from dc area to fenwick island de. an we put in three major boards and the tv would not work we took the center board back out put the old one in the center and the tv worked the tv still shut off from time to time and we had them replce the tv this tv had the same problem the sound now the picture with the new one a year later the people who delivered the tv both times said buy the name brand products not the vizio and it has a purple line to the right of center straight up and down the lady at vizio said you need a neww tv i am mike mulligan [protected] call me if you like

M
M
mike 4850
Selbyville, US
Dec 02, 2010 1:02 am EST

vizio tv last one month and have troulbe up to the warranty and phone caal after phone call complete discustedfor my 1800.00 a bunch off bobs

M
M
mike 4850
Selbyville, US
Dec 02, 2010 1:04 am EST

vizio needs to be taken down

S
S
sathorne
US
Dec 05, 2010 6:16 am EST

I just began experiencing the purple line issue running down the left side of my 55" VIZIO HDTV a few days ago. I've read on-line that the problem is due to a defective panel. This is ridiculous - the TV is just over 1 year old. I've had TV's in the past that have lasted years. I'm contacting VIZIO now to see how they are going to deal with this problem. They need to be legally responsible for selling crap like this to consumers. I've already submitted my info to the Class Action Lawsuit link : http://chimicles.com/case/vizio-televisions.

shawn_thorne@hotmail.com

D
D
David Fernandez
US
Dec 31, 2010 9:32 pm EST

Got a 47" 1080p 120 MHz one month ago. Now I get buzz, pop, off and after removing power to it a few minutes, it works for another few minutes then buzz, pop and off again. It's a worthless TV.

A
A
anthony grandstaff
Logansport, US
Jan 16, 2011 6:44 pm EST

I have a blu-ray player that i purchased in may of 2010 that just stopped working in august 2010 and i called vizio about it in september 2010 and nothing has been done since. I don't see how the consumers have to pay for vizio chinese electronic supplier mistakes by making bad electronic parts and vizio not being able to get replacements parts be the consumers responsiablity. Yes we should all file a case

A
A
Angry Customer 100
Spring Valley, US
Feb 03, 2011 10:42 pm EST

I agree...Vizio is junk and their customer service/tech support is horrible. I purchased my 42' LCD Vizio TV from Costco a little over 2 years ago. A few days ago my 2 1/2 year old daughter wanted to watch movie, when I turn on the TV we had sound but no picture. I work for a cable company and did my typical troubleshooting - I even called a tech friend - nothing. I called Vizio, they were rude and not helpful. They told me I had to get a proof-of-purchase before they would help me even further. I called Costco, they refused to help me because it's been over 2 years since my purchase. I've now escalated it to their corporate office. So far, the person I've been dealing with at Costco has done nothing but debat with me on how low of a defect rate Vizio TV's have. I told him he only know's about the defect rate of anything return within 90 days. They won't accept anything over that and most consumers are reporting these problems from 18 months-4 years later. If Costco doesn't do anything about a defective TV they sold me for $1, 000 they've lost me as a customer. I would do the same to any other company that sold me a defective product that refuses to make it right. My next TV purchase will be from Best Buy were at least I have the option to purchase an extended warrenty.

P
P
Port Orchard Consumer
South Colby, US
Feb 23, 2011 2:51 am EST

You can add us to the pile of unhappy consumers as last evening our 37" Vizio LCD purchase around two years ago went black. We got on Google to search and found it to be a huge problem. Do Not Buy a Vizio anything and especially from Costco.

O
O
Oregongal
Tigard, US
Mar 06, 2011 6:18 pm EST

I own two Vizio tv's. Let me say fool me once, shame on you. Fool me twice shame on me. Never again. I am a member of the Vizio black screen club.

V
V
viziofails
US
Apr 26, 2011 5:34 pm EDT

I too have a black screened piece of junk TV. Absolutely no help from customer service at Vizio. They suggest I have it repaired by a repairmen over 200 miles away. I strongly believe that nothing will change unless a class action suit gets filed. It seems as though they purposefully design the televisions to stop working immediately after the 1 year warranty is up. Please, will someone go after these guys? You have our support!

L
L
leroy maes
Raton, US
May 03, 2011 2:49 am EDT

i have a 6 month old 42 inch vizio. bought from walmart .com i heard a pop now its dead. im waiting for vizio to get back with me. never again!

M
M
myrlin
Roscommon, US
May 04, 2011 12:36 am EDT

You can count me in! Vizio LCD 47 in. owned for 3 years, needed 2 repairs within the 2nd year, and now the screen is very dark, cant change tv channels and there is a annoying buzzinghissing sound coming from the back of it. Contacted Vizio, no help what so ever! They tryed to sell me a "recertified" 47 in. with a 4 year warranty for 500 dollars! Thats there answer?! Basically, told them no thanks. I will do better without there garbage! Spent 1, 400 bucks on a tv, That lasted 3 years! Please. Something MUST BE DONE! I have had tvs last for 10 to 20 years without a hitch! GIVE ME A BREAK!

V
V
VIZIO SUX
BELLCITY, US
Jul 31, 2011 11:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

VIZIO SUCKS DONT WASTE YOUR MONEY!I PURCHASED A 42 INCH LCD VIZIO AFTER 3YRS MY PICTURE WENT OUT BUT THE SOUND STILL WORKED I CALLED VIZIO AND THEY SAID IT WAS THE BACK LIGHT AND THEY DONT SELL THE PART, ITS SAME COST TO BUY NEW TV! THE WARRANTY ON IT EXPIRED ABOUT 3MTHS BEFORE IT DIED...THIS IS CRAP..IM VERY UPSET THAT THIS TV COST OVER 1K AND ONLY LASTED 3YRS! IT DONT MATTER WHERE YOU BUY THIS PRODUCT IT SUCKS ANYWAY..I GOT MINE AT SAM'S CLUB! ILL NEVER BUY ANYTHING MADE BY VIZIO!

Y
Y
yayabox
Hammond, US
Aug 13, 2011 1:28 am EDT

Wow! I thought I wass the only one with black screen issues. I turn it on and it is black then turns itself off. I turn it back on about 2 or 3 times and it flikers for 15 minutes or so and then finally comes on. We need a class action suit for sure.

J
J
J.Bonds
The Plains, US
Aug 29, 2011 8:00 pm EDT

My Vizio 470m died on me yesterday morning. Just 3 months after the 2yr warranty. Was watching a show and the picture and sound just turned off... at first I thought someone must have pressed the power button on the remote. But no, to my disappointment the TV is dead. I had my last television for 13+ yrs, and I am shocked that this one died so quickly. I am going to be contacting Vizio customer support to see if they will fix the issue, if they don't you can count me in. Seems to be quite a few people losing the use of their TV in the same time frame, 3-5 months after warranty.

F
F
FIZZIO FOOL
Ventura, US
Sep 22, 2011 9:09 pm EDT

All these posts sound like my story. My 55" VIA TV (VF552XVT) died exactly 5 weeks outside the factory warranty. Black screen of death. Vizio will accept no responsibility and I cannot even get the set repaired on my own. Vizio (Fizzio?) and has instead tried to sell me another one! Incredible. After reading this thread, I think there must be a little self-destruct clock chip in these things! I would be very interested in joining a class action suit, I don't even care if I don't get a single dollar out of it I just want to see Vizio nailed to the wall. I've moved on and bought something else, chalked my $1888 to an expensive lesson.
I don't believe Fizzio intends to be in the market for the long term, their objectives seem to be to collect as much of OUR money as possible and when the gig is up, close up, sell out and retire to count all of OUR money. I WILL NEVER BUY ANOTHER VIZIO PRODUCT AND I WILL TELL EVERYONE I CAN NOT TO AS WELL.

K
K
kairi
Charleston, US
Feb 13, 2012 5:53 pm EST

Also got the black screen was also told by Vizio should have bought extended warranty, TV is 1 yr nd 2 days old. Called attorney handling class action and was told case was dismissed! Will never buy another Vizio!

P
P
pj123
Rockford, US
Apr 15, 2012 9:53 am EDT

My 4 year old 50" plasma died. Turn out it has all samsung boards in it. I intentionally avoided samsung because of their known issues.I guess the laugh is on me..No more vizio junk for me

B
B
Booby Fuller
Peoria, US
May 04, 2012 7:20 am EDT

Yes count me in 2 i have a 42 lcd that went bad same black screen ...

J
J
jwatts
South Bend, US
May 13, 2012 1:51 am EDT

I was saddened and shocked to read that the class action suit has been dismissed! I too bought a VIZIO 42" LCD HDTV in November 2009. I also bought their highly priced HDMI cables and their Blue-Ray DVD. Later on I bought the VIZIO sound bar because I did not like the speakers on the TV. I did not buy the extended warranty that Wal-Mart offered and really, after reading all of the complaints I am not sure it would have done any good. After 1 1/2 years the HDMI connection went out, 6 months later the sensor did not function and then 2 months later the screen went black. I will NEVER buy another VIZIO product and I will tell people of my experience.

A
A
AlanAnnoyed
East Amherst, US
May 19, 2012 7:26 am EDT

Vizio is now actively breaking televisions that it has already sold by changing their firmware in consumer hostile ways. Here's my post: https://plus.google.com/109517238549997321941/posts/eAMSBh5Lz5v

J
J
Janice Wolfe
Marietta, US
May 20, 2012 7:35 am EDT

I also have a 32 inch vizio about 2 years old with the dreaded black screen. I do not have another tv or the money to buy one, so I had my cable turned off yesterday, no tv until I can save enough money for a new tv and I promise it will not be a vizio.

N
N
no color in Colorado
Colorado Springs, US
Jun 11, 2012 2:10 pm EDT

I have 42 inch vizio just out of the box that would not read HD, they replaced the T.V. Then 8 months later there was power to the set but would not turn on. After many complaints and phone calls they replaced both panels in the T.V. now 5 months later it does not turn on again. Of course it is out of the warranty time, as I have been informed by the tech support. You would think the parts they replaced would have a year warranty!? but nope! They don't even back their own product. I will NEVER look at another VIZIO again.

W
W
Wimbly
US
Dec 04, 2012 4:27 pm EST

Have a nice 32" Vizio Plasma bookend that started with a few horizontal white lines then went black in under 2.5 years . I know a class action suit won't do squat for me but it would feel good "stickin' to the man".

C
C
charl52
Statesboro, US
Apr 06, 2013 11:01 pm EDT

I'm having a problem with only one of my four Vizio television sets. I do agree they do not handle complaints well. I have a 47" LCD full 1080p . I have the line issue it's been going on for a while I ordered another tv but I can't understand why Vizio can't extend some courtesy for these sets having this line issue.

J
J
Jimmie Cueva
Glendora, US
Apr 30, 2013 8:51 pm EDT

Bought two Vizio TV's, they are both failing, one smells like as a short circuit is occurring (smells like burnt plastic), and the other is flickering and shutting off automatically. My name is Jimmie Cueva my e-mail is 2familycueva@mail.com. Would love to initiate class action litigation. If we do it as a group and pay an attorney to represent us together or get an attorney on a contingency fee.

C
C
Cathy Buck
Abbotsford, US
Jun 14, 2013 9:03 am EDT

I also bought a Vizio 32 " flatscreen tv. It had so many options and I thought it would be ideal for my wants and needs. Now in the past few weeks, the tv is malfunctioning. When I push a number to get to a certain tv channel the tv numbers continually run thru all of my tv channels and also, for instance, if you push a number like number 7, the tv will show 77777 . That is the same for all numbers pushed. It's crazy. It takes over 30 seconds for the tv to turn on to a station.
Will I be included in the class action suit?

D
D
3D Brick
Westbrook, US
Aug 07, 2013 9:24 am EDT

Have the 32 " 3D @ 10 mths the board cooked still under warranty, Great they replaced the board . Almost exactly to the day 10 mths later the same board failed again they wanted $139.00 . I mentioned i would post on every site known for TV complaints and the BBB . Supervisor said best they could do for there faulty board is $99.00 . So as i promised a launch against VIZIO is warranted . Stay away from VIZIO . Side note think i should mount TV to top of my Van !

S
S
Stephanie Lupo
Anaheim Hills, US
Nov 14, 2013 10:40 am EST

VIZIO refuses to acknowledge they have any issues. Powering of a TV should be acknowledged that there is a problem. However complaining doesn't make it happen. I believe a class action lawsuit would be great and I would be in for that!

R
R
robbedbyvizio
Las Vegas, US
Nov 14, 2013 11:24 pm EST

I purchased a32 inch vizio from costco in 2008.It has been sitting for a couple of months and will not turn on.This tv has not given many hours of service.I have read many complaints and realize now that i purchased a defective tv.I will continue to search for a lawsuit against vizio.

R
R
rgmbear
Oroville, US
Feb 23, 2014 3:50 am EST

I just purchased a VIZIO 32 inch television..It is emitting a horrible odor that is making me cough and nausious...I thought it was a new smell at first but its been about two weeks and its getting worse...I was wondering if anyone else is experiencing this ... my email is rgmbear@aol.com please comment back to me

More Vizio reviews & complaints

Vizio - Defective product design / warranty 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Vizio - Vizio 32inch plasma burn in
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Vizio - Horizontal red green and pink pixel line 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Vizio - Poor sound loud statick terrible customer service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Vizio Contacts

  2. Vizio phone numbers
    +1 (855) 833-3221
    +1 (855) 833-3221
    Click up if you have successfully reached Vizio by calling +1 (855) 833-3221 phone number 0 0 users reported that they have successfully reached Vizio by calling +1 (855) 833-3221 phone number Click down if you have unsuccessfully reached Vizio by calling +1 (855) 833-3221 phone number 0 0 users reported that they have UNsuccessfully reached Vizio by calling +1 (855) 833-3221 phone number
    United States
    +1 (877) 878-4946
    +1 (877) 878-4946
    Click up if you have successfully reached Vizio by calling +1 (877) 878-4946 phone number 0 0 users reported that they have successfully reached Vizio by calling +1 (877) 878-4946 phone number Click down if you have unsuccessfully reached Vizio by calling +1 (877) 878-4946 phone number 0 0 users reported that they have UNsuccessfully reached Vizio by calling +1 (877) 878-4946 phone number
    Canada
    +1 (800) 801-0096
    +1 (800) 801-0096
    Click up if you have successfully reached Vizio by calling +1 (800) 801-0096 phone number 0 0 users reported that they have successfully reached Vizio by calling +1 (800) 801-0096 phone number Click down if you have unsuccessfully reached Vizio by calling +1 (800) 801-0096 phone number 0 0 users reported that they have UNsuccessfully reached Vizio by calling +1 (800) 801-0096 phone number
    Mexico
    More phone numbers
  3. Vizio emails
  4. Vizio address
    39 Tesla, Irvine, California, 92618, United States
  5. Vizio social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 18, 2024
Vizio Category
Vizio is ranked 7 among 125 companies in the Consumer Electronics category