Vodacom
Reviews and Complaints

I have been struggling to get a refund from Vodacom from last year November.

Getting hold of the right person is impossible! Getting hold of the accounts department is impossible! getting an e-mail from Vodacom is impossible!

In November 2016 I asked to activate my roaming as I was going over seas and needed to still be able to run my business. Not only did they charge me R5000.00 for the activation, they DID NOT activate it. I went over seas R5000 poorer and I didn't receive the service I paid for.

It is now April and I am still struggling for my refund. Every time I call Vodacom accounts, I get hung up on. The service delivery is pathetic! I was with Autopage and since Vodacom took over, it has been a nightmare. I don't know why we must be forced to deal with such incompetence!

WHERE IS MY R5000.00? and why can I not get a proof of payment?

Kosta Gouskos

Since July 2016, Vodacom has been charging me for a handset that I do not have and never received. Every month I have to send mails in order to have these charges reversed. Every month I am assured that the error will be rectified but this never happens. This is the worst customer service ever and I will not renew any mobile contract with Vodacom. I have spoken to various customer care consultants and the issue remains unsolved. I request that this gets resolved as soon as possible.

I went to vodashop/vodacare Centurion Lake on saturday, 1 april 2017 to do my upgrade. And was, after being with vodacom for almost 30 years, so disappointed in the service I receive at the branch. Firstly the person that was suppose to assist me, after I explained that I want a contract with more data and less call time, try to sell me (I am 56) a contract with less data than I asked for (at least 1 gig), after I have pointed out on the magazine lying on his table, that there is a contract which you can upload extra data for R669, 00, he did the paperwork and asked me to sign a form giving him permission to do the upgrade as their was a problem with their system, but that he will do the sim swap in the meantime. On Sunday 2 April I went back to the branch as the sim was still not connected. The person assisted me confirmed that the sim swop was not requested and did the application!. My contract is still not upgraded (5 April !) as the lady at the Centurion branch informed me that I only applied for the upgrade on 1 April and it will only come into effect on 1 May 2017. This is so ridiculous I did not know what to answer. If my contract expired on 31 March 2017 how can the new contract only start on 1 May 2017? I do not have any data, airtime or anything loaded on my new Cell Phone. Will you please contact me or Please help me to at least be able to use my new phone. This is the worst service I have ever experienced from any shop

Hi.

I am terribly disappointed with the service I received and I am currently receiving at one of your stores, Vodacom [protected]@reds.

On the 17th of March I went into the store to do an upgrade, a lady by the name or Karla or something like that helped me, when we were done with the upgrade she informed me that the phone I was planning to upgrade on was not in stock (Sony XA Ultra) she then said by the 24th or March they should have received stock from the warehouse and I could get my phone that Friday.
I called on the Friday and she said they hadn't received anything it but it will arrive on Wednesday the 29th March. I called again on the 29th and she said nothing has arrived, it might come through on Friday, I then called again on Friday and she said they still haven't received anything, maybe it will come through the following week.
Monday the 3rd of April I called again, and she said that it would be arrived on the 4th of April between 11am and 4pm.
today (4th of April) I've been calling the entire day and this lady was avoiding me, I asked another employee at the store to ask her to call me back and she hasn't, after my 9th call I asked another employee if stock has arrived and he said nothing has arrived, I also asked him to check my order against my number, he then said that there was no order placed for me.

I am extremely disappointed in the service of the store and i want to know whats going on. where is my phone, why hasn't the order been placed and if the vodacom warehouse has received stock and if that vodacom received stock.

this is utterly unacceptable.
it been two and a half weeks that I have been without a phone.

I purchased a modem(which will enable me to have 200MB on a monthly basis) from one of Vodacom outlet at Evaton Mall on the 27March'17. When I got home I tried to activate, and the message that came out of my screen was that I've ran out of datas. I immediately called the call center for assistance and I was informed to try it in the next 24hours.

On the 29th March'17, I called the call center again as I still didn't have datas. I was informed that the system indicates that there are datas in my sim card. And I was adviced to go back to the shop where I bought a modem and that I should leave the shop before it was activated.

On the 2April'17, I went back to the shop with my modem and informed one of the staff memebers my challenge and that I had to leave after everything was activated. I went to the shop at 12:07 and the guy that was assisting me tried to activate it and failed as well, informing me that my sim card has to be escalated and that it normally takes an hour for them to respond. I was very frustrated as I had a deadline for my reports. I was told that I would be contacted after 9:00am on Monday the 03rdApril, I then asked to be contacted at 11:30am. I waited for the call as I had to start with my reports, and no one contacted me until I called the shop after 12:00. I spoke to a lady by the name of Precious and said that they were busy with my quiery and that she was going to call me back . I called them back at 17:20 as I didn't get any response from them. When I called a phone was answered by a lady whose name sounded like Regi, I asked her to speak to Precious and she placed me on hold, while I could hear them carrying on their conversation, I was on hold for about 10min. I hanged up and tried again after 15min. I informed her that I was not happy and that I wanted to talk to a Store Manager, she informed me that she was the store mananger and that the problem is not from their side, and that there's nothing they could do for me. I asked for contacts of the person who will be albe to assist me with this, she said unfortunately there is no specific person, and that she will make a follow up again today regarding this matter.

She called today after 10:00am and I couldn't answer as I was in a meeting. I then called her back after 12:00 and she said the solution that they have is that they will refund me and they are not getting help from their side.

My frustration I how on earth am I getting a refund instead of my MB being activated accordingly. This is shocking as it it advertised in bold, and the next thing i'm being told about a refund from VODACOM!

If VODACOM can't assist who else should. I'm currently on a Red Advantage Package for Vodacom and this makes me wonder what might go wrong again.

Unsatisfied Client
Bonny Thulare
[protected]

As From 26 December I am having a problem with Vodacom as that I cannot retrieve my Vodamail e mails. I have first use the Password reset option till about the 9 January after that I called them on their 111 number. They couldn’t help me informed me to go to Vodacom outlet. Then I log the incident via twitter. I was called back the couldn’t also help me and give me a service request number [protected] on the 07 Feb 2017. As there was even with the reference number I didn’t get my e mail sorted out. I went to Vodacom at Menlyn mall. After spending about 02 Hours and been send from one desk to all other desk I left without my e mails ben active. As per them I just need to re-register my number on g mail I have done it plenty of times and still it’s not retrieving my e mails. I received a second reference number on the 21 February [protected]. On the 27 I have send a reminder that I am still awaiting a person to call me. I received a call back and even with that my problem wasn’t sorted out.

As from Sunday the 02 April I have constantly increasing my quest to get my e maul fixed via Twitter Facebook Dialling 111 Vodacom Support and Vodacom. I have spent last night 1 Hour in the line with them. It was promised some person will call me back it’s now 10:30 on 10 April 2017 and no person called me yet.

I even tweeted on their CEO Pieter Uys twitter account.

I am a client with Vodacom as from the begging of Vodacom in South Africa. I am paying in Average ever month more than R1000.00 on fees. I cannot believe they cannot fix something as simple as an e mail account.

Please help?

Regards

Danie Van Der Merwe

I took out a contract with Vodacom online they said that I must take my sim out of my phone for 72 hours in which there after I can put my sim back in my phone and it will be activated after 72 hours, but still my sim has not been activated. So I called Vodacom again they said that there were no call logged regarding this and that they will activate my sim within 5 hours. My phone was then activated, but there was no airtime or data loaded on my account as what I am paying for. So I called Vodacom again and they said that they will load the airtime and data and that it will be loaded by the end of the day. After 24 hours it still has not been loaded so I had so call Vodacom again! BAD SERVICE... why does it take so long to activate and account and to load data and airtime.? DISSAPPOINTED! Still has not been sorted out. Have been on the line with customer care for 22 minutes now!

Dear sir/madam,
I am from the United Kingdom, living temporarily in South Africa. I have just discovered that the R1000 Airtime I added to my account on Friday 31st Mar, has been used up today (3rd April) without warning me after the data ran out on my Vodafone Mobile Wi-Fi R207 dongle. I had to phone customer services to find out what had happened.

I had to pay for a new data bundle before I could login to my dongle, to find the two messages sent within 20 minutes of each other on Sunday evening, telling me my data was running out. In those messages there was nothing to tell me that my Airtime would be used once my data was gone. I have not seen, nor can I find any information on the use of Airtime on your website or in any of the terms and conditions of my Vodacom Pay as you go service. Therefore, to my knowledge, you have used the Airtime I paid for without my consent.

I am well aware that it is very costly to use Data roaming in foreign countries, but never did I think that, having purchased a costly Vodacom dongle for use while I am in South Africa, that you would apply such outrageous charges on my account. Therefore, please refund the R1000 to my payment card, so that I can continue to trust Vodacom as a supplier and regard them as a company that wishes to retain me as a customer in the future.

Many thanks for your prompt response.
Regards
Val Jonas

I had an outstanding amount due and paid it on the 13/03/2017, was told to wait 5 days to have my line re-activated, i waited and nothing. On the 31/03/2017 I spoke to Robert who advised the line should have been active on the 28th but to give it 3-4 hours it will be active during course of the day. On the 3/04/2017 still nothing. Called @ 8:30 am again and as first placed on hold for 14 minutes listening to music, finally spoke to Sebego and he confirmed line would be active in 2-3 hours . Its now 3:08 pm and still nothing . I have paid and absolutely no service received

In OTambo Vodacom shop I purchased a VSP PrePaid Nano Sim serial No [protected] and was informed the cost was 105 Rand
I said that your web site gave only 1R cost, I was told that was wrong and if I wanted a Sim it would be 105 Rand . As a tourist I had no alternative
The sales consultant was #1027 Lucine Rayn
Trip Adviser web site did say I may be duped by this outlet, I wish now I believed them
Regards
Graham ARNOLD [protected]@sky.com

I have taken a Blackberry Leep on contract at Lakeside Vodacom in Gauteng.
I seem to have a problem with the phone within the first few weeks but due to the fact that I am working I can not get off and run to book this in so easily. This continued from original phone to 2 replacements. The last phone was handed in 19/3/2017. Job number [protected]. I am very unhappy as I am a working mother and can not just leave my job to run off and pay a contract that I do not even half the time have a handset to use and need to borrow handsets to be able to have communication. No Vodacom claim the phone have no value cause it is older than 6 months. Why did they not assist in the first instant when the first phone was replace after it was repaired twice. And I did tell them that I google the make and there is more than 95% of problems reported on this phone. I feel very unhappy and surely learned a very hard lesson paying for something I have little or no use from. I will not renew any of my Vodacom contract once they expire. My number is [protected] Mrs. Haviga. (I will terminate both my contract when they expire.) PLEASE TAKE NOTE, I AM FED UP WITH TRYING TO GET SERVICE AFTER I HAVE BEEN A VALUED AND PAYING CUSTOMER FOR SO MANY YEARS.
Vodacom is not even interested in seeing what the consumer protection act in SA say about contracts and that this contract can be cancelled non the less. HOPE I WILL GET FEED BACK FROM SOMEONE THAT IS WILLING TO UNDERSTAND MY FRUSTRATION REGARDING THE MATTER. NO WORDS CAN EXPLAIN HOW UPSET I GET FOR PAYING FOR SERVICE THAT IS ACTUALLY NOT SERVICE AT ALL.

[protected]

I receive a upgrade phone with 5 GB data ones off on the end of Feb 2017. When i use the X111 number to confirm my balance i receive back a sms that i have data and it will be available till 1/5/2017. On 28 Mar 2017 at 7: 13 i request a balance again With the number *111 and receive sms conformation 2, 6 gb until 1/5/2017. On 1 April my 2, 6Gb disappeared. With inquiry on 3/4/2017 at 7h00 to customer service (082111) been inform that there was a mistake and the data bundle was suppose to be only till 1/4/2017. I feel that your sms service was mislead. If i have known that the bundle will end on 1/4/2017 i would have used the complete bundle. I leave 2, 6 gb for April because your sms service confirm that i can use it till 1/5/2017. I have been rob of my bundle that i did not use because of your misled sms.

See ad photo of sms received on 28 Mar 7:13

This is the worse experience of my life.A company where you get paid by a person and not automated system.A company where the Director calls you at night and threathen to terminate your contract if you speak directly to their client about their disgusting service.A company where the consulting agents dont know anything about the industry, A company where you have salary issues every month, A company where the client is much more worth then the actual agent who got the job and works for them.A company where your contract gets terminated before its expiry date without no reason given.Please see attached letter.A company where theirs no professionalism.My contract ended on the 31st of March 2017, I made them aware the director LouisVogel in particular that i was paid short for a period of four months I emailed him and his HR lady to this very hour he didnt reply.This email i sent on the 30th of March 2017 but he decided to not reply because my contract is ending the following day.I've made the very same director aware of my desire to take Fazlu Nordien who's a corrupt, fraudulent, bias individual who's the teamleader at the Vodacom CIC prepaid department to the ccma and this racist director's reply was that hes surprised at my unfounded allegations without asking his incompetent recruiting lady who goes by the name of Helga Bates who was fully aware of whats going on because she made notes and assured me that she was on my side only for her to show her true colors on the 14th of February when they asked me at vodacom to leave their premises without any reason(please see attached letter).I was informed that muslims at vodacom standby each other but i realized that late.

On 18 May 2016 Merisha called me to offer me some or other wifi router as an extra free benefit on my current contract. I've asked her 3 times if it will cost me anything extra, as I do not need it and do not want any extra expenses.
On 23 May 2016 the device was delivered and I decided to check with Vodacom if I am paying for it before opening the box. They confirmed that it is an extra number and a separate contract.
Vodacom shop then phoned and it was arranged with Godfrey that they will collect the parcel again and cancel the contract. I told them to listen to the voice recording of 18 May.
On 6 June 2016 the parcel was collected by RAM couriers.
It is now April 2017 and I am still paying for an extra contract of which I do not have a device. Numerous e-mails, phone calls, etc. and still no joy!
This account number: S6843499-7 and cell number [protected].
RAM courier pickup waybill: V2P0047844 and it was collected by Eric.
I need this contract cancelled and a refund for 11 months.

Vodacom agent moved me from contract to pre paid in error. Over R1 500.00 airtime got lost and they have ignored every avenue that I have used to resolve. I called at the franchise 7 times, phoned them in excess of 20 times. I have logged the problem on Twitter, facebook and HelloPeter. I have e-mailed the customer care and complaints departments and still they ignore me.

I took out a new contract at Game Paarl on the 3 of February 2017.
It is a Samsung phone + uchoose flexi 110 + a free router with 250mb a month.
It took them 2weeks and three days to active this new phone.
It is now 2 months and I still have no data on my router.
I call every second day Game Store with the question when I am going to get my data for the router.
They told me call back over two days.
I call Game Paarl Manager.
They give me a person with a name of Charlton that do all Game Store Paarl activation.
I spoke to him, very helpfull, after two weeks he does not answer my calls anymore.
I call Vodacom Customer Service they tell me they can't help me Game must active the router.
I call vodacom activation department, they told me they can't help me, I must go back to Game Store.
I told them but I can`t because they don`t know how to active the router or they don`t know how to do theire work propely.
She tell me, sorry I must go back to the store.
I am almost 24 years a costomer of vodacom and now when I want to get for my kids also a vodacom account I receive this kind of service, it is unexceptable.
Regards
J. Lategan
[protected]
For more info about the new contract number please phone me.

Over the course of the last year or so all kinds of 3rd party companies of Vodacom has been contacting me for either upgrading or changing my contract to one with more minutes and data etc.

I have never selected to receive any type of communication or giving permission to Vodacom to provide my details to other companies.

Should this continue that I'm contacted for this type of query from Vodacom or any other 3rd party company claiming to be working for Vodacom I will be taking this matter to the National Consumer Commission SA and cancel my contract with Vodacom.

[protected]

Dominic is refusing to respond to my complaint and request of invoices for all my contract phones I took since 2009.

I have been communicating with her from 2017 March 08.My account is I0941751

I have 2 contracts on number [protected] & [protected] and have requested a refund for billing without a phone since 2015 till 2016 about 18months.I upgraded again on [protected] recently in Feb 2017 & have complained even on helopeter to no avail.

The contract on my one cell phone line was due to come to an end in Nov 2016. I called a month in advance to confirm the cancellation of the contract- got billed at the end of Nov 2016 and again in Dec 2016. I have made several calls to the call centre having to explain in detail on every occasion, holding the line for extended periods of time each time. I have all the reference numbers and will add them below. I have been billed every month for a contract that expired in Nov 2016 ( Again I called in time to confirm cancellation) Jan, Feb, March on average R5000 pm. I called Vodacom customer care on the 2nd of march telling them that I have cancelled my debit order and would no longer pay for the Cell phone nr in question. I have however paid in cash at a Voda Shop for one remaining contracted cell line and 2 data lines. I have contacted the call centre on several occasions and they have told me that Vodacom will refund the Money that I paid from December 2016 onwards. To date no one has called me back with answers even though I asked them to . Every time I lodge a complaint via the call centre I get a reference number and a day later a sms that informs me that the query have been handled and is Closed. Question from me- 1. Closed- how- By whom- What's been addressed? I get called by a voice service at least 5 times a day that voice prompts you to promise to pay- I will continue paying the contracted numbers in cash at a voda shop but not the contract that has come to an end. I have honestly tried to resolve the matter but Vodcom maintains that I owe them money. Instead they owe me money. Here are the reference numbers to verify:
[protected]
[protected]
[protected]
1-[protected]
[protected]
[protected].
Note that I have also made a voice recording where the Vodacom consultant assured me that the would refund me the money paid and that I will not be blacklisted- I will make this available if required. I ask again could a person( not a voice service) please contact me to resolve.
Regards
Christo Basson
[protected]

i took out a vodacom contract beginning of the year at Vodacom Newcastle Mall, was not happy with the contract and cancelled it the very same day.An amount of R246.00 on 05/01/2017 and R499.00 on the 20/01/2017 was deducted, i went to to the vodacom shop and was told an email has been sent and will be reversed 7days. When that didnot help i contacted vodacom myself and several times, was told i need to email ([protected]@vodacom.co.za) my statement for my funds to be reversed back ( this was in (09/02/2017 )), but again nothing has been done. i i again phoned i spoke to Frieda and was giving this reference S4-NFX3P-P2933 on the 13/03/2017 and was told in 48 hours someone will contact me to resolve my query but no one did. I again spoke to Ayanda from cancellations and Thembini and was not assisted.