Vodacom
Reviews and Complaints

To whom it may concern,
I would like to bring to your attention that I have upgrade my cell phone contact at Vodacom in December 2018, and the payment agreement was to EFT into the Vodacom account by using the account number as a reference number, which I did made payment on the 25 January which was my first payment on the new contact agreement, but Vodacom bridge the contract agreement and acted unethically by getting access to my account and debited same amount I have paid on the 25. I have called Vodacom numerous times to address the error on their side but they are denying it. They even ask me to reveal my confidential financial statement and they still denying the transaction. As customer I don't trust Vodacom as they gained access to my account without my consent due to high number of fraud cases committed to customers banking account in south Africa and I would like this matter to be investigated and changing bank account for me is not optional even though my consumer rights have been violet by Vodacom.
If this matter is not resolve within 7 days, I will be force to cancel the contract and looking for other option which are available to me and please be at advise that this complain serve as record of reference.

Kindly regards
Zeliha Thomas

Hi

I am Gaynor Adams, a loyal customer to vodacom for years now. I had no complaints about vodacom since I switched over to vodacom, until recently.

In December 2018 I noticed when I received my statement that my account was in arrears, I could not understand because I always keep my account up to date. I called vodacom and learned that their was a device purchased at a vodacom shop and somehow it got linked to my account, a device that I never bought.

I was advised to give the case to vodacom's disputes department, which i did. They investigated and assured me that the matter is resolved, However the next month I am receiving calls from vodacom again about my account being in arrears.

The same thing happend again, I call vodacom again and they assure me that they will fix the problem, by taking off the number that appears on my statement, which is the reason for my account being in arrears. The same story every month, no results.

My reason for this email : I am at the point where I do not wish to be part of vodacom anymore, it just feels as if I am being harrashed by vodacom, because I am going through the same thing this month. 

I do not wish to waste my time any further by contacting vodacom, for something that is not my fault.

I hope that you can sort out my account, because according to my statements from December 2018 to March 2019 my account still shows the fraudulent device number linked to my account.

Thank you

Gaynor

Wifi has been down since the 8th of march 2019, logged call sr190308-290560 and called almost everyday where consultants advised that my matter would be escallated.
To date still waiting for this escallation to take place and wifi to be sorted.
Most pathetic customer service ever. Spoke to so many consultants-from neil, warren, chantell vuyiso and to date no assistance from anyone at vodacom. Asked to speak to a superior and there was no one available to assist.

U upgraded online on the 2nd of March. On the 12th, I phoned because I have not received my new device yet. I was told that it was sent back bacuase the consultant who did my online application wrote down my adress wrong. I was never phoned or anything. I apparently will not receive my new device anymore. I have been with Vodacom for 20 years and have 4 contracts with Vodacom. Unfortunately, because of this I will cancell all my contracts with vodacom and search for better service elsewhere.

On the 05 February 2019, my father canceled his contract with Vodacom. He was advised that Vodacom only implements cancellation at the end of the Month ( 28 February 2019). And the consultant also mentioned that when the contract is changed to prepaid the network will go on and off, of which it happened. On the 28 February 2019 he received an SMS saying that the alternate number for notification has been deleted and that your details have been updated on the Credit Limit System

On March 02 2019, we phone back to ask if what the smses means and they advise that the cancellation has been implemented and the phones are prepaid now, we requested that they send a settlement/ paid -up letter to us. After requesting the letter they transferred me to the collection department in order for them to provide me with the letter. Collection department consultant advises that the status of my father's name is not updated on their side but it takes 5 working days since the cancellation date 28 February 2019 in order for the collection department to receive the information from the cancellation department and we should phone back.

On the 09 of March 2019, we phone back and requested the letter because on the Credit Bureau System it shows my father is in arrears with them. We were then been told that we first need to pay March 2019 statement of R 303.00 and we mentioned that we phoned last week for the exact letter and they mentioned that we can get the letter on 5 working days of the cancellation, the consultant then advise but we first need to pay the outstanding amount, that was generated on the 03 of March 2019, I advise him but I spoke to the collection department and the advise that they can see we have settled the amounts and that the contract was canceled on 5 February 2019 but was initially canceled on the 28 February 2019.

We advised them that we would like to be transferred to the legal department, they advise that there is no direct line for them

How can you blacklist a client if he no longer owes you and has proof of all the payment including the names of the consultants we spoke to in the departments.

If you can listen to your telephone records,

The reference number that I received on the 09 February 2019 is [protected]

My desirable resolution is for them to clear my father's name on the Credit Bureau.

Today 08/03/19 I have tried to log a cancellation of my Vodacom data contract. Upon doing so I am informed by the consultant that he can only cancel my contract by the end of April? This makes no sense to me as I explained to him I do not need any further data into April month and need the contract to end by the 31st of March. Unfortunately he could not assist me and then escalated this to his manager. The manager then in turn could not assist me either, stating that all cancellations must be done by the 7th of the month.
I then asked this manager when my contract has expired, she went on to tell me that my contract expired the end of February.
I wasn't notified via SMS that the contract expires and that I would have until the 7th to decide whether I would like to cancel or not? I was not informed via sms of what the process is. Why isn't this option given to customers to decide whether or not they would like to continue a contract or not?
SMS's can be sent out when a contract can be upgraded, why cant the same procedure apply to cancellation dates? Like I said before I do not need any further data into April. I would like to end my contract by the end of March 2019 and I feel that this is not too much to ask. I am not trying to cancel my contract 1 day before, this is 3 weeks before the end of the month.

I logged a call on 2 feb for help with my fibre line. I called almost every day since then with no luck. Every single consultant and manager I spoke with said they would escalate my problem and call me back. Almost 2 months later I am still waiting. I called again this morning and was on the phone line for 1 hour and 10 minutes trying to sort out my problem.
The manager I spoke to a month ago told me that my package was too small (10mgps) and got me to upgrade to 100mgps which I promtly did, but still no luck. My internet connections are worse than ever!
After being on the phone this morning for more than an hour speaking with the manager dean and reconfiguring my set-up, unplugging and plugging stuff, I now am unable to connect at all!
What is a person supposed to do? I have been with vodacom for 20+years and this is the service or rather non-service I get?

I called vodacom this morning as I have no service but they replied that they cannot tell me why! I had no service in february for 1 week (everyone in this area) and now again? What is wrong with vodacom? Must we all change to mtn or cell c?
I have been a vodacom business customer for 17 years now and the service is really below standard, very disappointed.
My reference number: a8-qkcy-532eh
I was told that I would receive a call this morning from vodacom, it is now 14.00 and still no word from them.
Christina long
[protected]

Good Day

In December 2018, I upgraded and ordered a Huawei Y7, 2018. On 2 January it was delivered by Ram. On the same day I discovered that the Gallery app was not working. I took the phone to the Voda store and they said to send it back as it was a factory fault. I informed the Contact centre of such and they took their own sweet time to have Ram collect the phone again. In the mean time there was no communication from Vodacom and I had to continuously phone after them for information. Eventually Ram delivered another phone. Same make and model and it had exactly the same problem. I was on the phone with Huawei for three days and not even they could solve the problem. I informed Vodacom again to collect the phone as it was not working.

I have been phoning and phoning, because Vodacom is just not collecting the phone and no communication whatsoever. And to top it off, I ended up paying for calls made to Vodacom as their AVR is telling me that I have exceeded my access to their contact centre. So now I was also paying for Vodacom's incompetence.

To date, 04 March 2019, I still have the faulty phone which I cannot use and yet my account is being debited on time.

I am at the point where I would rather cancel my contract with Vodacom as it seems, its okay for their customers to pay for something they do not have the luxury of enjoying.

When I called in to cancel, I was told I cannot cancel as they need to have the phone back first, but I have been asking for so long for them to collect their phone, but nothing... and in the meantime I must just pay.

I think it is very unfair toward me. Why do I have to struggle so much. It is now the 3rd month I am struggling with this. This is not on...

Alvena Lendor
[phone numbers removed]

Hi

I have been trying to get vodacom to fix my signal booster since October last year. 6 Months now, of no signal. Detrimental to my business and safety living on a farm.

Does Vodacom want me as a customer? Stop putting me on hold, phone me back with a person who can look at the whole complaint log and action fixing the issue.

Vodacom has until tonight to respond, or I will simply cancel all my contracts.

I nhave been a. Ember of vodacom pre paid for several years now. Since a couple of months ago vodacom has become the most unreliable network in my area with minimum. Or no coverage at all. This includes data and calls made or received. I tried obtaining an e mail address but ot seems futile.
Why would a 4g company have such pathetic services in rural areas has my mind boggled.
Worst is there us a tower not 2km from where I stay and it is obvious that there is other problems to this. I have changed phones upgraded all network requorements but still the same result pathetic. It seems I am just one of. Many intending to seek a better provider sooner than later
My details is louis nel cell [protected] e mail [protected]@khowe.co.za

I would like to complain abut the service rendered by vodacom customer care. I called to find out what's been happening to my data on my wifi router and was faced by a very rude agent who told myself and my husband very inappropriate comments. My husband asked to speak to a team leader and was advised that there isn't 1 available. My husband comes from a call centre environment for customer services and advised the agent that there has to be a leader who is available and when he told the agent that there was incredibly a team leader available. The team leader apologised and gave a 5 gig free data for that. My husband advised them that he is not calling for free data but would like to find out why is our data is depleting so quickly. The team leader advised that they would monitor and get back to us but rather gave the same rude agent the duty of calling us back. The agent called back and I advised im not home and that the router was at home and should call back and we are still waiting until today.in my previous communication with vodacom I was advised that it is the internet that's is depleting the data and we should turn on the data save on our devices which we did and there is no joy. My contact details are [protected] for someone to call me so I can provide my details so you can look into this matter as I have this router for over a year and now for the last 2 months we have been having this issues. We previously used for youtube for my kid and all other stuff which has stopped before the last 2 months and only use for whatsapp for 3 devices which 2 are not even at home during the day. Please can someone contact me concerning this as im even at a stage were I want to cancel this contract with vodacom

The problem I have with Vodacom is that they are misleading me as a customer. We went to Rio in December and when we arrived I bought 5 Gig of data, I did get the confirmation sms that this was activated. I only needed this for whatup and uber so the data I used for the 2 weeks was only 288 mb. Despite the 5 Gig I bought on the 27 Dec I also bought 5 Gig the 1 Jan 2019 just to make sure I have enough data. To my surprise Vodacom said they are charging me out of bundle prices for the 288mb because the data I bought are only applicable to South Africa. What I do not understand is that when you dial *111# it gives you 2 options one SA or foreign country so I chose foreign country and after the steps, Vodacom send me the confirmation sms that the data was loaded. Why on earth will I buy data in Rio for use in SA I really needs to be stupid... So this comes down to misleading the customer, they do not want to reimburse me because according to them this data is only applicable in SA. I'm a customer of Vodacom the last 20 years and will definitely tell people not to use Vodacom overseas they will rip you off... you know they charge me R 3470 for 288 mb that is a joke... weldone Vodacom you have ripped off another client... I do know there are one party that will be very happy about this and that is your shareholders...

I bought two Smart tab 2 tablets with Vodacom last year March on top up contract. One of them broke and I took it in for repairs, they told be it cannot be repaired and I had to replace it with another device up to R1500. I struggled as they discontinued the Smart tabs, even though it wasn't that old. Vodacom was of limited assistance to provide me with a device on this price range. Eventually I got a replacement. Last year November the other Smart tab2 broke and again I had to claim and find a replacement for this one. I phoned three Vodacom shops in Menlyn Pretoria, who promised me they will have a device for me. They never got back to me and when I phone the Vodacom repair centre where they promised they will have a device, I was advised that all is on back order. Then I phone in January and was told that they do not have a device for that price range. I phone Vodacom in Woodlands Pretoria and they found a device for me. After spending my whole Friday in Vodacom store on 2019/02/18, I was sent home with nothing as the insurer Cell sure, just do not answer phones. I have phone them every day myself. NO answer. I have phoned Vodacom on Saturday 2019/02/19, Monday 2019/02/18 twice and they promise to get back to me but no one does. Then I phone today for a third time, now Vodacom woodlands just don't answer their phones and the line cuts off. I was told that I had only until 22 February 2018 to put my claim through but I have no assistance and feedback and will miss this deadline if this goes like this. Vodacom even advised me that maybe I should cancel my two tablet contracts as I have spend more time waiting for the repairs team to come back to me and then finding a new device than actually using my data that I pay for but loose every month if I do not use it. This is not fair. I want to cancel this or they give me all the data that I have lost up to now and replace my device before the end of the week.
Why does Vodacom sell devices that is useless and irreplaceable and cannot assist in giving you something else. This is a waste of money and precious time of mine.
Job number [protected]
Vodacom Woodlands shop I spoke to Ryno and Chanel 012 9975281

Got a call from Vodacom offering a deal on a Samsung S9 with 200minutes, 200 sms's and 5G of data @ R599p/m. 1). No minutes were received 2). No data was received 3) Monthly installment is over R800! You keep on logging calls and calls, they will escalate etc. etc. etc. and eventually after NUMEROUS calls, it gets sorted.
Only data received, still no minutes, no I have to buy airtime as if I'm on pre-paid! Totally unacceptable!

I have been desperately trying to get Vodacom to give me feedback on a contract that was illegally taken out on my name in December 2018. A handset was signed for which I did not receive or sign for. The phone was delivered to another province as per call Centre agent. Never before have I received such pathetic service. I am struggling since 14 December 2018 to get this sorted. I received no feedback other than when I logged a hello Peter complaint. I received Reference EC-1RSD-2WFRSK. That also was not followed through even when I sent the required affadavid and ID for a third time.
My question is how many clients don't get scammed like this but the company has a I don't care attitude towards these customers.

My account has been debited with this fraudulent Contract for the past two months and February statements also shows the SAME. The fraudulent Contract cell no is 0827281155. I do have another legitimate contact of which cell no is [protected] which I have had for more than two years. Both these are showing on the same invoice.

Please, I am having financial difficulties due to this unauthorized debit going off from my account.

I need urgent assistance.

You may contact me at this email address or at cell no [protected].

Thereasa Julius

On Wednesday th 13th of February 2019 at approximately 09h14, I bought a 2 Gig data bundle for 30 days using *111#

I received 1 Gig day and 1 Gig night. Only after 5 calls to 135 was I able to speak to a consultant and she explained to me that there was a pop up that explained how the 2 Gigs is broken down. I have used *111# for years now and never has this been as it is now since the last week as I have found out.

I bought 2 Gigs and I want 2 Gigs to use when I want to. I will never user night data - NEVER HAVE AND NEVER WILL. So night data is useless to me.

This is blatant daylight robbery. And Vodacom is praying on people with muscle memory using an app that has not changed in years!

Graham Greene
[protected]
graham.[protected]@gmail.com

Good day team

I am sitting with a big problem at the moment. I have a contract with Vodacom of R202 monthly. The invoice for December 2018 came with a due amount for of R500.01. I called the customer care department 2 times and was told that instead of purchasing once off data on the 1st of November 2018 a selected the option recurring data which allowed Vodacom to credit my phone an additional 1 Gig for the month of November and apparently December. Secondly the amount that I always buy for is R149 which is 2Gig data 1 Gig day and 1 Gig night. Thirdly I have all the proof on my phone since I took out this contract early this year and at clearly states I bought once off Data and not recurring Data as I always make double sure when buying data. Lastly I check my balance regularly and never came across having more data on my phone as to the amount I normally buy. I explain all of this to them, they logged a service request to go through my phone and still told me I selected recurring and not once off. I think they are trying to rip me off and expect me to pay for what I have not received. The invoice states 1 Gig recurring data of R129.57 for November and also for December same amount. I never received any additional data and my sms's won't lie to me. I refuse to pay this amount and will only pay the amount of R202 which is my normal monthly installment. Please Vodacom, short this mess out as soon as possible. I laid a complaint on Hello Peter soon after getting this invoice and since than I have not received a response from Vodacom and my account is still reflecting in arrears.

Sr 190122-200301

Complete service delivery failure.

I have been trying to move the line for 4 months now. I have since moved and paying for the subscription in all this time with no service. Please cancell the contract with immediate effect and credit me for all the months I have had no service.

Your teams do not know your products or services and they give you the a run around most of the the time. Most dissatisfied and frustrated. Your competition provides a much better service.

Good day,
On 19 January 2019 we were at Vodacom in Bethlehem. We signed some papers for a contract witch was approved on the January deal of the 2 lenovo laptops plus roter for R1199 for 24 months.
It is now 3 weeks after and no sign of the laptops what so ever. So im asking how long should one wait on an approved contract for the stock to arrive? How could there be a special but no stock? All im hearing is that it is on back order. Please tell me if we should rather cancel and move to MTN or Cell C cuz at this stage im sure ill get better service.