Vodacom
Reviews and Complaints

To whom it may concern;
Yesterday i have experienced the worst internet/connection service from vodacom in Douglas in the Northern cape area. This wasn't the first time, but certainly the longest time. Family and friends were concerned and drove from other cities to ensure that im okay, no one could get hold of me. Also the loss of data is unacceptable, thinking of going over to another service provider
Regards
Juan Jankowitz

I have cancelled a few contracts prematurely and have paid the penalty on the 7th August that was almost R60 000. but still you bill me for the accounts cancelled every month. Every time I phone you say you will phone me back but never do. Customer service will not transfer me to a supervisor nor to some one that will be able to assist.

I have had enough of this pathetic service.
Could someone please sort this out for me.

To whom it may concern,

I have received the November 2017 fibre statement for our new account from Vodacom and it needs to be corrected.

Vodacom has ignored my request and no communication has been received.

Please contact for the legal letter, emails, and the Vodacom statement. See below 3 issues that need to be corrected by Vodacom:
1. Monthly fee:
You will notice that the monthly fee is R876.32 however on the 21 July 2017 you stated, "Customers who have signed 24-month contracts with Evotel will see out the remainder of the contract term before being taken over by Vodacom." This was reconfirmed on the 28th of July by VODACOM REPRESENTATIVE 1, "For existing Evotel 24 Month Contract clients - Vodacom will honour the remainder of that contract. When your Evotel 24-Month Contract lapses you will then have to choose a Vodacom Fibre Broadband price plan available at the time." And again this was confirmed on the 31st of July by VODACOM REPRESENTATIVE 2, " Yes, Nothing will change up until your 24-month contract lapses, we just you to fill in your details on the application form in order for Vodacom to load you in our system to honour your evotel contract."
Due to these confirmations, my account must be correct to the original amount of R674 p.m. Correct this monthly fee or I will seek a legal opinion. Should you require the emails/confirmations please advise and these will be sent through to you.

2. Address:
The second issue is the address that is reflected in the statement. My FICA was sent through on the 10th of August 2017 and receipt was confirmed by you on the 10th of August 2017 at 3:18pm. Please correct the address.

3. Discount:
Then the discount of 40% for November must be on my original amount of R674 and not R876.32, as it was indicated that the discount will come off my monthly fee. And since Vodacom is honouring the contract from EvoTel this discount must be on the R674. Correct the November fee to R404.40.

If the above is not corrected or I have not received communication by close of business on Monday the 13th of November, I will seek legal opinions and begin drafting the social media campaign.

Vodacom has ignored me and has not contacted me at all. Please advise how to proceed.

Let it be known that on sunday, the 19th nov '17, at +- 15h45, we (Luke kellerman who wanted to buy me a iphone se) received such arrogant customer service from the two consultants on duty at cellucity, tygervalley. Unfortunately, I do not have their names. Only the name of marcus, who assisted us initially with the contract the day before. He already left when we came the sunday to finalise the contract. When the consultant was asked to assist to simply set up the phone for me, we were told about the r150 set up costs! Really... For a brand new contract phone? Not a fault report or aftercare service, but a brand new, just purchased phone? Really vodacom / cellucity?! We left as my son believed we will get better service somewhere else. He is convinced, that if the initial consultant, marcus was there, he would've done it as a part of customer service. No setting up of whatsapp, fb, emails, etc. Just make sure the correct pins are being used to simply set up the iphone for me, a very new iphone user. The consultant refered to his commission and the other consultant rudely, without consideration for the customer is was busy with or the other customers in the shop raised his voice to reinforce this r150 rule and support his other colleague... Really cellucity / vodacom?! There was a time when I had great admiration for you. Hence, my current 3 x contracts with you for my three sons! Check it out, nolene kellerman, id [protected]! Definately, my last! We went to cellucity, century city where we received such wonderful service, eventhough your guys at tygervalley did'nt want to change the "store id" on their side as riaan from century phoned them and asked them decently to do, to make the process easier... Out of spitefulness they cancelled everything after the call from your century city's branch. A good repremand with some discipline and an apology will be surfice and appreciated. May their customer service behaviour improve drastically for your business sake!

I made a payment on the 1 October 2017 for the amount R284.00 for my September account. I have email my proof of payment on the 24/10/2017 to confirm payment was made as per the Subscription collection dept.

To this date the payment is not cleared .. I made several telephone call and spoke to Nicole Abrahams, Vuyolwethu Jack (Supervisior)and today I spoke to Dikeledi sekeena (20/11/2017) to allocate my payment. Everytime I call to allocate my payment from October they say it will take 7 working days and nothing has been done.

THE PAYMENT IS ALLOCATED TO account no [protected] WHICH IS INCORRECT. THIS ACCOUNT SHOULD BE CLOSED.. it belongs to my Ex MY HUSBANDS).

PAYMENT SHOULD BE ALLOCATED TO INV no [protected] WHICH IS CORRECT ACCOUNT (THIS IS G. MUDLEY ACCOUNT). This transfer of ownership was done in February 2017. I don't understand why my ex husband account is still opened.

I am extremely frustrated with the service I have been receiving from Vodacom. Nobody competed to allocate my payment. I cannot wait for this contract to be over. Vodacom service is disgusting.

Please sort out

Recently took up a contract with Vodacom (06/09/2017) amounting to R289 per month. Instead I am being billed R 439, upon three weeks of calling-in and complaining the explanation was that "they processed the contract late" hence the deal I signed up for, had expired as a result I am being billed normal rate. I have been to the shop countless times (Vodacom 4u, Clearwater, shop LM147) begging assistance to no avail. On my last visit I insisted on speaking to the manager hoping she may add some weight in elevating the matter, only to be told She doesn't know when the matter can be resolved, doesn't know which of her employees is responsible for capturing the contract late and that she is busy with " millions" of other customers. Apparently the best she can do is to simply file a service enquiry. We are well into another week and still no resolution in sight let alone feed back (as indication my matter is being handled). This is highly unprofessional and amateurish of such a global institution. Utterly dismayed.

I purchased a phone from a reputable company on the 28/10..it has taken me this long to actually be told there is a complaints division as when ivd been trying to access your email if doesn't work...as I stated I purchased your "p520" model along with accompanying sim that "clearly" stated 3gb of data plus 250 MB a month for 12 months... perfect I thought as it is worth it for my work..upon purchase (after) I paid the cashier informed me that the data is split over 12 months and I only received 125mb for 12 months...you clearly stated ( i have proof) that the deal says " as mentioned above 12 months 3gb" and nowhere does it state " shared for 12 months" divided by 12months...this is blatant false advertising and am now seeking advice elsewhere to lodge my complaint..as it's clear I can't contact anyone in vodacpm all I get is tephone vodacpm email us all to unsatisfactory endings..ie nobody wants to listen..I have photos to prove your mistake and would like for you to fullfill your statement and receive what I paid for..it hasn't been cheap in data usage phone calls etc to find this division.. Hi hope you can help me and will assist where I can..
Kind regards Kirstey oellermann

reference number: [protected]. Vodacom.
Above reference number has been logged 2weeks ago.. Up to date nothing has been done and no one will call me back after i called 6 times. It is the worst service that i have ever received and i will take this complaint to all social media platforms. Unauthorized data has been located and charged to my account. After a number of calls and more that 14 days later absolutely nothing has happened to the account or data, , only false promises. I expected more from Vodacom

I am so fedup with Vodacom, data goes missing at alarming rate, how is it possible that I went over from 16h59 (R99 out of bundle) to 18h17 (R 303.00 out of bundle) when I also bought 3 x 250MB's,

During this time I was connected to wi - fi at home

I believe that this a serious problem with other Vodacom users as well

I am in process to upgrade with Vodacom but in light with this I am looking at other providers

I have had my cell phone for a year and 5 months. In this time the device has been sent for repairs three times. Whilst being sent for repairs I am left without a cell phone but yes of course I am charged my full monthly fee. It is understandable for a cell phone to be repaired once within your contract period but to have it fail 3 times in 17 months is ridiculous.

I am a female and cannot afford to have my phone stop working at any time. On the last occasion my phone had to be sent for repairs, I was left stranded for 1 hour because the piece of [censor] phone that they claim to continuously repair stopped working once again. I drive long distances and anything can happen so I need a working phone at ALL times -this is the reason one PAYS FOR A PHONE!

My phone is currently at the Umhlanga Vodacom Repair Centre for the last 7 weeks. The phone is ready but I have notified them that I do not want the device back as it will break again and that could leave me in a difficult or dangerous situation.

I was contacted by Deon from the repair centre on TWO occasions, within 7 WEEKS, I have been contacted only twice just to inform me that my phone is ready to be collected and they need their LOAN phone back. In actual fact all they care about is their damn LOAN phone - but what about the customer? There was no mention from me about the fact that I have said from the onset I would like a new device and not have my phone repaired again. I highly doubt the issue has even been escalated.

This has been the most disastrous service from the onset, dropping my phone off took an hour and a half with just two customers in the store.

I will not accept that the device has been repaired. It is guaranteed that I will have a problem again. I want a new device or out of my contract. Some sort of solution needs to arise, I am a paying customer and Vodacom are doing me no favours.

Absolutely disgusting service!

I look forward to a response ASAP!

I completed an application for fibre on the 1 August. To date nothing has happened. I cannot get hold of anyone on the numbers listed on the website as the call is just disconnected each time. I have asked them to call me back, however that has also not happened. However Vodacom keep on sending sales agents into the office park to do cold calling for a product that they can't supply. The one sales agent doing the cold calling even acknowledged that Vodacom can't supply the service. So then why is Vodacom doing canvassing to offices if they know that they are misrepresenting themselves and the services offered.

I am Being charged for a contract that was put on pay as you go months ago.
Vodacom claims to have no record of this. And refuse to communicate with me via email. I am not willing to speak to anyone over the phone as the staff is incompetent and no record is kept.
I want an email address for a manager or team leader or someone accountable. Phoning Vodacom is useless, someone on the other side will just pass it on to the next department, who also cant help and in the end I land up being sent back and forth to no avail .

HI I have had a cellphone contract with Vodacom which was expiring in April 2017, I went with my husband to the Musgrave branch in musgrave mall to cancel the contract, I was told that we dont need to come in to the branch to cancel but rather call vodacom and do the cancellation over the phone. We did exactly as we were told, called them and cancelled, was then told to switch off my cellphone and turn on after 24 hrs, Recently I was old that I owe vodacom an amount of R3600, so I contacted them to enquire why do I owe this money when I have cancelled my contract. they tell me the contract is not cancelled. I was livid but luckily all there calls are recorded and I have a reference number for the call made when I requested cancellation. I was further told that on there system they can see that I requested my cellphone contract to be terminated. So basically somebody working there did not to there job. anyway we applied for a home loan but was later told that I owe vodacom R3600 and the bond cannot be processed until payment is made, so I decided let me pay this amount to Vodacom because its holding up the bond approval process and will then liase with my Lawyer so sort this out with vodacom, I have made payment yesterday and I requested a letter to say that the amount has been paid so that I can submit this letter to Nedbank so that my bond process can continue. I called them and was told that the payment has been received but I must wait 14 days to receive that letter. can you believe there incompetence, firstly they did not cancel my contract when requested and even after paying them whats not even due to them they tell me that I need to wait for a setlement letter. I am disappointed with there pathetic service and never will I recommend anybody to associate with vodacom as a client nor will I ever have any future business relations with vodacom, this incident has jeopardised my relationship with my bank. it is surprising to see such a huge corporation provide its clients with terrible service and the such incompetency.

thank you
hawa karim and dr ia abdoola
vodacom account number : i1188728-0
contact : +[protected]

On the 15th May I telephonically agreed to a vodacom contract with phone. On the 19th May Ram delivered the phone and SIM card. I switched everything on and waited 24hrs for it to accept my phone number, to no avail.

On the 22nd May I went into the Vodashop to see if they can help me, I was told that the contract is linked to the new SIM card. This was not what I asked for telephonically, I told the lady that I wanted to port. So In the store we cancelled the contract by dailing 082 1945. After several calls they collected the phone on the 26th July that is 2 months later. Still up to date I am getting bills from vodacom. They always have another excuse not to cancel the account and make you pay for unprofessional service.

Urgent complaint: I0408744-9 Received a phone call in August from Vodacom rewards offering me a contract for a Samsung Tab for R179 per month with R200 airtime. I accepted the contract telephonically. On 30/08/2017 Ram Couriers delivered the parcel, only opened when I returned to my desk. Inside was a Huawei Router and a Sim([protected]) I immediately phoned Vodacom and requested that the contract be cancelled and that the parcel must be collected from me. Ram Couriers collected on 05/09/2017. I was under the impression that the contract has been cancelled. But the a Debit order for 15/09/2017 included the incorrect contract. Phoned on 15/09/2017 and 26/9/2017 Ref:[protected] querying again that the contract be cancelled and I be refunded for incorrect amount deducted from my bank account. Debit order for 15/10/2017 also incorrect. Received invoices today, tomorrow once again the incorrect amount will be deducted. Can this be sorted out ASAP?

I have a samsung s6 on a smart s package. 7 5mins, 200 sms and 250mb data. I've realised now that the minute my free minutes are finished I am unable to make any calls from my phone or use cellphone banking. The error I get says insufficient funds and my calls just end... Not one consultant can help me! Why should I have to purchase airtime if I have a contract? This is becoming very frustrating.. It is not a device issue as I have tried to explain numerous times. Can someone please help me with a solution! I refuse to have to purchase the talktime if I have a contract phone.. A gentleman by the name of daniel has been trying to assist me as much as possible... But I need to have the problem sorted asap.

I did above mentioned contract with Vodacom online about three weeks ago. A week later after I contacted Vodacom online to enquire as to why I had not received my device I was informed that the device was out of stock-AFTER the money was debited from my account. I lodged a complaint and no one was able to help me after numerous phone calls as well as a post on Vodacom Facebook page, out of desperation to find a solution. I was advised by the Vodacom social media team that they would refer rhe matter back to Vidacom online, the very people who could not assist me in the first place.
This matter has not been resolved. I do NOT want a refund as Vodacom accepted the contract when the amount of R199 was debited from my account, signifying that I would be getting that special offer advertised. The only solution they could offer me was a refund. This is unacceptable, unproffesional and unlawful.
No one has been in contact with me for almost a week updating me as to the progress of this matter. In the mean time, I do not have a device and Vodacom has my money.
Horrible, horrible service as the people who phoned me simply told me that they can give my money back and all deals are subject to stock availability. The agent who took my order should have told me it was out of stock when he took my order, then obviously I would have chosen a different package. But since he assured me that I would have my phone in 48 hours and it has now been three weeks, I demand something be done about this.

I am at my wits end with Vodacom. I don't know how to get any type of reaction or service.
1. I have a data contract which I pay R209 for per month. I receive 10G of data. I enquired about a limit on this and was told that it is impossible (which I later found out it was not). I used an extra 10G of data and was charged R10 00 for it. This is an overcharge of R9791 and extortion in the worst sense.
2. I phoned in to request a cancellation quote. I received a quote wherin the monthly installment was noted as R499, which is incorrect. After lengthy conversations and explanations and calculations to the incompetent staff on the phone (in various departments) I was promised a corrected quote on 30 October 2017. It is now 13 November and I have not received anything.
3. I phoned in on various occasions to follow-up on this matter and no department or person was able to assist me. Instead I have had the phone dropped in my ear, spoken to useless and rude consultants, been placed on hold for more that 2 hours and my query is now suddenly missing.

What can I do, where must I complain, who can I speak to, in order to resolve this.

Vodacom has been debiting my Money for airtime that I have not received for 3 months on my choose flexi 55 contract .
I have enquired about this and called the customer care today, but I still have not received any positive feedback. However I went to the Vodacom shop in witbank Yesterday and they assured me that all my airtime will be refunded. Yet I still haven't received any.
Vodacom but why are you treating us your customers in such a way? . I have been a loyal customer for years and this is what I get back. .
Please can you assist In this issue

I did an online upgrade on the 2nd of November 2017. I then received an sms to confirm then a consultant called to confirm and tell me i can expect the Iphone 6 this week. I have not yet received the device. So i call customer care not once but three times. To be told this phone has been discontinued by vodacom and i cannot have the iphone 6. But on the Vodacom online shop this contract with the iphone 6 is still available. I have phoned 6 vodacom stores and they all say they can order an iphone 6 for me it will take 3 to 5 days. What is the trueth? Oh and a manager was supposed to call me back at 11.45am i am still waiting. Sameera called me to tell me that she cannot assist me with this matter. Whereby I requested to speak to some one higher than her to be told she cannot assist me any further but I can e-mail my complaint.