Vodacom
Reviews and Complaints

Vodacom has been debiting my Money for airtime that I have not received for 3 months on my choose flexi 55 contract .
I have enquired about this and called the customer care today, but I still have not received any positive feedback. However I went to the Vodacom shop in witbank Yesterday and they assured me that all my airtime will be refunded. Yet I still haven't received any.
Vodacom but why are you treating us your customers in such a way? . I have been a loyal customer for years and this is what I get back. .
Please can you assist In this issue

I did an online upgrade on the 2nd of November 2017. I then received an sms to confirm then a consultant called to confirm and tell me i can expect the Iphone 6 this week. I have not yet received the device. So i call customer care not once but three times. To be told this phone has been discontinued by vodacom and i cannot have the iphone 6. But on the Vodacom online shop this contract with the iphone 6 is still available. I have phoned 6 vodacom stores and they all say they can order an iphone 6 for me it will take 3 to 5 days. What is the trueth? Oh and a manager was supposed to call me back at 11.45am i am still waiting. Sameera called me to tell me that she cannot assist me with this matter. Whereby I requested to speak to some one higher than her to be told she cannot assist me any further but I can e-mail my complaint.

I booked in my Huawei P9 on the 27th of October 2017. 10 Working days ago. At the Vodacom Port Elizabeth Repair Centre in Greenaces. I received a message to say that the turn around time will be 5 - 7 working days. After that sms I have received messages stating the same status. In the assessment centre. I have phoned the Vodacom Repair line almost every single day. The people that work at this call centre is useless to say the least. One of the gentleman told me to escalate the matter or try and resolve it "is not in his job description" and the other lady this morning tuned me "what do you suggest I do?" Well, you work there mam don't you? If I had to say any of these things to my clients I will be fired so fast! I was told that my device will not be repaired but replaced. Well great, can it be replaced then? The gentleman I spoke yesterday said that I have to wait for the turn around time of 14 working days - not what was stated in the sms messages to me! We have to wait was the response. Yes, let's wait for better days why don't we! Huawei needs to replace the device. Apparently Vodacom is waiting for a credit from Huawei in order to replace my device. I spoke to the regional manager of Huawei this morning and he confirmed that Vodacom and Huawei have an arrangement in place that Vodacom must replace a device immediately regardless. The regional manager of Huawei confirmed that Vodacom does not need to wait for "a credit" from Huawei in order to replace a device. This is clearly an arrangement Vodacom has no cooking clue about. Is there no communication whatsoever between Huawei and Vodacom? One thing is for sure. Come July when I need to upgrade my contract (not the only one I have by the way) - I will definately not be upgrading but cancelling. I have had years of issues with Vodacom. As for Huawei. This is a brand I will never give a shot again. Because the service from Vodacom and Huawei is absolutely non existent. So many people are changing over from Samsung to Huawei. If you are ever considering this people, don't! You will have endless issues and no assistance whatsoever. My Samsung was booked in at TTS and sorted out in 3 days, with constant feedback. No one sits there and waits for "turnaround time" to sort an issue out. Ridiculous Vodacom and Huawei! Ridiculous! I am disgusted in the customer service I have received.

In January i did our company upgrade which was a premicell downgrade to r139 from corporate r589, this was just to be able to receive calls on this line for when telcom was down.

In June i realised that still the debit order was not changed and i went to vodacom hillcrest who were very helpful and they sent through a query.

It is now November and i went there again to vodacom hillcrest and they once again tried to assist me contacting the accounts department, business department and Brandon from the isd department, still no further.

Please tell me how do i resolve this issue ?
how do i get my money back?
who at vodacom can help me?
very unhappy with this problem.

Thank you to hillcrest for trying to assist me.

I hate Vodacom with a passion. On the 1st of November 2017 I sent an email to [protected]@vodacom.co.za logging a call for fraud. My number [protected] was due for upgrade, I knew that but choose not to upgrade. I entered into another contract Vodacom early this year and the total amount payable was (I) Old contract R48.48 (ii) New contract R272.41 = R320.89. End of the month I get an sms for an amount of R1 130.90 debited by Vodacom from my account. I called them 10 times asking for assistance as I have explained that I never did an upgrade and I need the extra money deducted. I spoke to 1. Zodwa 2. Nomsa Mthodi (who laughed at me) 3. Peter Matsepe and also sent him on peter.[protected]@vodacom.co.za no feedback was received to date 4. Lamod Motloung 5. Nicole Abrams 6. Makhubo, Siphiwe, Vodacom South Africa All these consultants I speak to them for more than 20 minutes each. Today 09/11/2017 I called Vodacom only to be told that no fraud query was logged under my name. I want Vodacom to terminate all my contracts with them. Their service is very bad and customer treatment is bad. I am calling and crying then they laugh. I addressed the matter with Peter Matsepe who did nothing but keep me onhold and make empty promises. I was told someone did an upgrade on the 29th of September 2017 and took Samsung Galaxy Note 8...imagine. Who authorised this?

To whom it may concern,

I would like to file a complaint.

I have contacted the Vodacom customer care center but was not satisfied with the outcome. I am a contract holder of Vodacom on the Smart L Plus package. I receive 600 voice minutes per month, but if I don't use all the minutes it rolls over to the next month. The problem is when the new month start your system does not continue to use the rolled over minutes from the previous month but start using the current month's minutes. By the end of the month if I don't use all the minutes I lose the previous month rolled over minutes which I paid for. I would like to know why the company is taking minutes which has been paid for and not first use the older minutes first before using the current month's minutes.
I have been referred to my terms and conditions of the contract that is besides the point. If your system can measure the rolled over minutes from the previous month so can they set up the system to use those minutes first before digging into the current minutes.

Your urgent response would gladly be appreciated.

Regards

Xavier Coetzer
[protected]

Unauthorised deductions are being from my credit card.
September 2017 - R362.25
October 2017 - R1640.95
Your sales rep. phone in August and we had a chat about an anroid phone.
A week later the phone arrived by special delivery.No terms and conditions documents attached.Most important, NO Contract Documents attached for me to be signed.I visited vodashop in West Street, Durban and the manager was not able to solve my problem and gave me 2 numbers to phone y our head office.The 082 numbers are not much of assistance.
Please cancel my account immediatedly and refund my money .On your instruction i will return the phone.Please sort this problem of mine.It is becoming a nightmare.I will think about a new contract in the near future.
Email address - [protected]@gmail.com
Hoping to hear from you.

Ahmed Latiff

I am not living in SA anymore. Before I left SA I rang Vodacom twice and I was informed that my contract end date was August 2017. I left the adequate amounts for the last of the debit order amounts in my bank account. Vodacom continues to deduct moneys to current. I cannot ring 082111 from abroad as I have a sim from the country I am living in. I even email Vodacom Pavilion to ask if they could assist as I took the contract out with them. No one responds.
My email correspondence to Vodacom: 06, 11, 16 September 2017
Account number: [protected]-4

Please may this matter be resolved.

We moved our businesses to a new premise in Nelspruit end of July. We are IN town. Very bad signal, even outside the building. We have to stand about 50m away from the building to make and receive calls.
We lodged a complaint. Vodacom sent a technician who confirmed that there is a problem with signal in this area of town. Their solution: we must purchase a booster OR we can cancel our contracts..
Been with Vodacom for 20 years. Our combined Vodacom contracts are approx R8, 000 PER month, but Vodacom refuses to install a booster for us. They'd rather see us go somewhere else. Really pathetic customer care service, except for the single technician who is trying his best to help us.

I have used 2gb data since the first of november 2017 till today 8 november 2017. This is not the norm! and this is happening on both my numbers [protected] & [protected] does vodacom not value their customers, for them to rob us like this in broad day light? i will be expecting a response and a resolution in the next 2 days or i will be taking this further!

And I want to type in caps because I'm angry and I want it known!

Vodacom is literally ruining my life and my credit name. I am so sick of calling in month after month to rectify issues of incompetence I literally cannot wait until this contract ends so that I can run as far away from this service-less provider as I can!

There is no way of contacting someone who actually knows what's going on.
The only service you provide is a call center that takes 15-25 minutes before someone picks up, useless, unhelpful and ignorant staff, rowdy and loud background noise coming from staff chatting and shouting at one another to the point of not even being able to hear the person you're talking to, and being told your problem is solved only for 24 hours later having to call in again.

This is now one year of calling in day after day, month after month! I have even reached my limit on the amount of times I am apparently allowed to call in during a month. What the hell.

THE PROBLEM:
I opened a contract in October 2016. Everyday for the month of OCT/NOV my line got cut reading "credit bar limit", and every day I called in to be apologized to because it was an "error on the system". I called in every day for 30 days before it stopped cutting.
THEN, two months in, no debit order came off. I called in, to be told another line of apology but that it would be double debited in Dec. 2 months of no debit, and the line gets cut. So i call in again, pay the amount, and get PROMISED that it has been rectified (I even changed debit order details to make sure). Low and behold, 2 months go by and no debits. No one calls me, my line gets cut. Same thing over and over and over again. It is now Nov 2017 and I have been sitting with a cut line for the last 3/4 months.

I am sick to death of doing this.
I'm sick to death of calling in, being sent to Pre-Legal for YOUR INCOMPETENCE, all because a debit order cannot be properly set up from your side!
I mean, come on.

And the saddest part of all is, I am still held liable for a service that a) I do not have, b) debit orders that do not come off because YOUR staff can't select the debit order option on a computer, c) a line that now only works on WiFi.

All I have asked for is someone to sort this out for me. I am a paying customer who would happily pay for this service I signed up for, but instead have had such a nightmare of an experience I will never set foot in a vodacom store again! And if someone doesn't contact me, I cannot rectify this!

If you are reading this, which of course I doubt highly, please could someone contact me privately.

Unthankful. Dissatisfied.

I have done an upgrade with Vodacom telephonically, 3 weeks ago. They have sent me 2 phones with only 1 sim card.
After many phone calls, I followed their process by ordering a sim card. After 5 days I phoned Vodacom again, and no on could find the order. They offered to order the sim card again (the Friday) and have it by me on the Monday. I phoned again on Monday, and yet again they could not find the order and placed another order. Phoning back again today (Tuesday) they provided me with the order nr, and assured me it is on its way. After communicating with RAM, they indicated that Vodacom still has the sim card to be collected.
I have spent soooo much time phoning and repeating the same story over and over again, only to receive empty promises and lies!

To whom it may be concern.

Complain about the airtime and data that is finish in seconds.

At 9:03 yesterday morning (06/11/2017) I had buy me 30MB of my talking points and suddenly my data has run out. I bought me R40 airtime 9:15 and buy R16 100MB and as the first time the data hold me only few seconds. The airtime of R24 was also finish and I bought me 100MB again and suddenly after few seconds it is finish again. I did also bought R10 advance to bought R5 20MB. Then I call the helpline of 111 and the lady only tell me I should go in by settings then cellular and put off all use cellular data only leave on whatsapp. She also told me that IPHONE 5 alarm and calculator all the small apps also took data but then I told her this is the first time I need to buy so many airtime in 10minutes time and I do not understand.

Today a whole new day and took me change and bought again data and guess what all the data is finish again today at 11:39 (07/11/2017).

I just want my data back and a response from you guys asap because I do have another 100MB data but cannot use it and make contact with my family and friends and it is not save for me to be on the road without airtime and data to call or sms someone in emergency times.

Thank you in advance.
Bianca Thomas
[protected]

Over 2 months ago I sent my cellphone in for repairs and to date they still can not tell me where my device is! It has just been been a nightmare from start to finish! I am going to seek legal advice as this has definitely caused a loss of income for my business! Good Day,  

How does your store actually operate? I took out a contract with you almost 2 years ago, was contacted by an insurance company who clearly obtained my number from your store and took out insurance on my device which i have been paying R747.75 every month and only receiving 75 minutes, 75 sms's and 200mb of data! Disgusting rates for a cellphone company!

I accidentally damaged my phone and decided to take it to the store where I purchased it from. When i got there the first thing I asked was how long will this take and was told that it would be maximum 4 days to repair. I explained to the guy at the store that I use this device for business and it is imperative that I get it back asap! I also told him that I had insurance on the phone to which he printed my August statement and saw that I paid monthly insurance. He then told me he would write urgent on the top of the form and get it back to me in 4 days. 

After not hearing a word from the store I decided to stop by and see if my device was ready for collection, only to be advised that i had been misinformed and that the repair would in fact take 28 days! As you can imagine i was livid yet decided that there really was nothing I could do about the situation and left. 28 days later I returned to the store(yes I did not count weekends and public holidays) to be presented with a quotation! When I asked what this was the sales lady informed me that it was a quote to repair my phone. One would think that after spending 25 minutes on the first visit waiting for the salesman to print the statement to confirm that the device was insured, that your staff or whoever dealt with the device would know that it is insured and that submitting myself with a quote would prove pointless! When I questioned her about it she responded saying that they were waiting for me to come into the store to submit me with the quotation! Annoyed as anything I left and she told me it would take a maximum of 7 days, blaming another of your staff members for not getting in touch with me!Needless to say i was then Whatsapp'd a few days later by Melusi with the same quote and instructions to contact the insurance claims department in order for the repair to be processed. When I asked why I was not informed of this previously the answer was that he was on leave.  I have absolutely had it with this lack of service! I have been more than patient however I have reached the limit now and feel I need to take this further. I have not had my phone since 9 September and do not see why I have to pay for the months data etc usage when I have not been able to utilise it! I was even advised by a member of your staff that the current package I am on is a rip off and that I need to migrate. 

I am sick and tired of this and I expect an immediate response from you! How on earth can a service provider of your stature conduct business in such an unprofessional manner?

Camilla Black 

[protected]

We open a contract one month ago where our contract amount was set as one amount fix - over and over we asked if this is correct .
When we received the phones the caller id was set to unknown - we google the settings and a lot of people complain that you have to go back to Vodacom to re-set or add settings and then they add monthly R9.50 to your account.
Vodacom thia is sad - I wish we did took the MTN contract instead the phones is a little more expensive but they are clear and open with their contracts.
I also noted that your data and airtime is a issue .
I hope other people read this and be carefull Vodacom is not clear with extra charges even if you ask them in the beginning if the amount is settle.
I wanted to take contract phones for my employees but after this I am busy to sign over to Cell C or MTN. The case is not about the R9.50 but that Vodacom is not open and honest when they supply a contract and it is not nice to buy extra functions where other companies could have given me the same product a little expensive but no add on extra.
I was a Vodacom subscription member for more than 11 years.
Not Nice.
Please stop this practice . This is unfair.

[protected] has been on my contract [protected] for 15-years! We went to Vodacom Kolonnade Mall and asked if they could put the number on a new contract, on my husbands name. They phoned him back and said no they can't renew the contract on his name as we are with ITC! I mean 15-years we have been paying and renewing these contracts and now they have a problem with ITC! So long Vodacom, can't wait to cancel my contract [protected] and my son's contract [protected] seeing as my husband can't renew his contract. So long, will never use Vodacom again!
A lot of money you are going to loose, 3 x contracts plus-minus R1500 extra air time per month !

I am not happy with the way Vodacom highvled mall has treated me with my recent upgrade.
I went to upgrade my phone from an IPhone 6 to and iPhone 8 on the 4th of November 2017 at around 2:30pm. I asked the consultant helping me on of the camera of the iPhone 8 has the same effects as the iPhone 7 Plus, I even went further to explain that I wanted the phone to take those blur pictures with the depth effect. And she said yes. So I agreed to upgrade to an iPhone 8 based on her word.
When I get home that night I see the camera on the iPhone 8 does not have th depth effect so I call Vodacom highveld mall the very next day (5th November) and the person who answered told me I should come into the store and they will reverse the contract.
I got to the store at 2pm and a acting manager said she will not reverse it because the contract has already been processed yet it has not even been a full 24hrs yet. And according to Vodacom T's and C's we can return goods if we not happy within 14 working days as long as it's all in the same condition and packaging which it was.
I am really upste because it's twice now that I got false information from them. I want the Phone with the better camera and I was willing to get the iPhone 8 plus but that Women was really arrogant and didn't take me as a customer serious, I don't know is it because I am so young. I have been a customer here for all my life and now I'm considering changing networks because of the false information I received and how unhappy I am with my upgrade.
How do I take this further?

Dear Vodacom
I have recently upgraded from i phone 6 and i wach to the samsung note 8 and gear frontier, im am very happy with the phone but have not recieved the frontier wach, the vodacom outlet were i have Done my upgrade (Cradelstone Vodacom krugersdorp) cant rarely help me i have made phoe calls spoke to the manager about vodacom that have no stock of the gear 3 frontier, the say vodacom warehous dont know when they will have stock, im a trainer and use the wach on a daily basis, i dont think its fare toward you customars to be kept in the dark ' you advertice it as a combo and i think every shop need to give it to their customars on the day they take the combo, they have mensione that some custemor waited 4 months for his frontier, i would apreciate if someone more profesional inform me when i can get my gear 3

Dear Vodacom

I am angry at the service rendered to me. On the 31 October I had submitted documents to Vodacom un-blacklisting service. It has been four days and my phone is STILL blacklisted. When I phoned customer care they said that I should go to the Vodacom shop to sort it out. I find this absolutely ridiculous! I went out of my send the relevant documents only to find out that the un-blacklisting department is so pathetic and they are not doing their job! Now I have to waste my time and go out of my way to get this resolved. This is absolutely ridiculous! I can't wait for my contract to end so I don't have to deal with such pathetic people and service!

Good day,

I've had my new vodacom contract just over two months now. I Pay R560/pm for which I get R200 worth of airtime.

On sunday 29th of September I put 500mg of data on my phone.

On the 1st of November I received(I assume) my R200 airtime.

Vodacom failed to let me know that my data bundle had been depleted. Today is the 3rd of October, (2 days) and now(without making any calls) I have used over a R100 of airtime - normally I buy 1Gig, which lasts me almost a month.
Now I'm not even able to buy 500mb.

This is ridiculous.
I am not even asking for a refund. Just for vodacom to let me know when my bundles are depleted so I don't have to pay your ridiculous out of bundle rates.

Although I see there has been complaints about the same issue, so if it's still happening, it will probably not be addressed.

Regards,
Natelie