Volkswagen
Reviews and Complaints

Yeah, good luck with that. They simply don't care. Their end-of-lease agents must be on a commission plan where they keep half of what they charge you. There is no other explanation for how nasty they are.

I am at the end of my 3 year lease with my Touereg. I was preparing to turn in the car early. I thought I had 1 more payment to make when I noticed I owed 2 more payments. I called VW credit to inquire as to why there was an additional payment, since my leased ends within 30 days.

I was told that I had a "balloon" payment on my lease agreement and that I owed VW another payment. I was not told of this payment when I leased the car. If I had known, I would not have leased the car if I had known that. I have been a VW, Audi & Porsche customer for many years. They would not give me a courtesy in waiving the payment even when I told them I planned on leasing a Jetta next month for my childrens use. I obvious will not be taking on a new lease with VW again.

I will formally complain about this payment in writing tomorrow with VW credit. I hope they have a change of heart because they have turned off another customer.

Tom Plesser

It is so wrong to still think that everything that is connected to germany has to do with the nazis.
It's annoying the hell out of me. Why cant we do jokes? ... All those nazis arent around any more and today's germans dont have anything to do with those nazis. So why would ya say that about a commercial? AND PLUS this commercial is not made by germans, it is also not on TV here!

You're an idiot.
It's clearly humor.

I have to agree with the original poster. I too instantly thought of Nazi Germany and the "baby factories" with women having babies for the advancement of the Aryan race. I know, I know, the commercial was meant to be funny and the company is good and all are innocent, BUT it is not a wise move on their part as there's a whole generation of people still alive, watching, who have relatives that have gone through hell and have bad memories of such things. There are probably a number of Germans who don't like the connection either. If you are not personally connected to this part of history or are forunate to be young enough that it doesn't affect you, that's fine but a good segment of the population needs to be considered by the company when advertising in this manner, it's not good for THEM.

I think that the German Engineering commercial is fine. They are just being sarcastic! I don't think that we should connect the Routon German Engineering to the Nazi's. Just because Volkswagon is a German car company and works with German Engineering doesn't mean that they are a bad company!
I also don't think that Brook Shields should be criticized for being in their commercial! She is probably just a sarcastic person who just probably said Oh! That would be funny! People having kids for a car!?! That sounds hilarious!
I think that the commercial is funny. I don't care if the Nazi's pop into your head every time you think about German Engineering! That's not the message that Volkswagon is trying to send out! They are just trying to make us laugh!

Don't complain that their commercial makes you think of random BAD things! I'm sure that you've done something to make someone or multiple people think about Bad events from the past. Whether it be Hitler or one time when they were little and something happened!

Just don't criticize people about something that you've probably also done.

I'm having a baby for the german engineering...now where is my routon!
it's suppose to be funny not mean...i love those commercials and I'm pregnant and i ask my husband for a routon all the time...LOL

You know what Rodney Dangerfield said, "You know what the best part of having kids is? Making them!"

In reference to the whiner about the Routon commercial...Yawn

I love the VW commercial where the suicide bomber gets into a VW and pulls up to a crowd of people and blows himself up, but the car is undamaged. And the slogan is "Ya we build them that tough" Look it up on Youtube. Type in VW suicide bomber.

Holy ### some of you people are nuts!

Seriously, just because some of you can't have children, you are offended because other people CAN? Brooke Shields is JOKING about people 'just having babies to get the new Routan'. If you can't tell that, you are obviously poorly educated. The van is for families, families with kids and babies, so that is what they are advertising for. The childless are NOT their market. If you don't have a kid, get a damn sports car and enjoy it.

The commercials are funny and satirical, it's not serious! For crying out loud, it's people like you that give Americans a bad name.

This commercial is insensitive. It reminds me of the horrible experiments people were subjected to during world war II in the concentration camps. What are they thinking? My girlfriend was in a Auschwitz and suffered being repeatedly raped for "german engineering" Get this off the air- surely you could come up with something better than that.

Get a life people.

Sorry that you cant have babies but thats apart of your life just because you cant doesnt mean that anybody else is going to have babies and the majority reason for a van is because you have children because it is easier to get them in and out. This commercial isnt any different than the dodge caravan they had the whole family driving to the game and when they got there they were showing how they whole family can use the different features. Even the dog. The whole point to the commercial is to get the german engineering van for that reason not any others. So you really need to ask yourself WHY am I really making a big deal about this? Oh and VW is the ###.

Never have children. I don't and never have, but come on this is the worst comercial in history and I would have thought Brooke Shields had more class. I mute them every time they come on so don't tell me don't watch if you don't like it. I don't watch, but if I was a pregnant woman I'd be soooo offended. It will be a clod cold cold day in the hottests part of hell before I ever consider buying any sort of VW product. BUY AMERICAN or you won't have any American LEFT.

If this bothers you, then you surely should not have children. Imagine the pain you would feel if your child were one who became addicted to pot, heroine, meth or ? And you had to watch the plethora of films, movies, let alone commercials, portraying it!

These commercials are a hoot, because they have absolutely NO sensibility whatever in them. The only thing better would be to do a Lucy spoof with them. I love that someone like Brooke is able to be so totally ridiculous, with a straight face. We should all learn to make light of more things...not more serious!

Are you kidding me? You got angry over this? You really have some problems.

I agree. I own a VW Jetta 2003 (1.8). I have experienced numerous problems since purchasing my vehicle, have spent over $8, 000 in repairs over the past 2and a half years. Water pump went out at 92, 000 miles, completely destroying the engine since the engine is an interference engine. After having the engine replaced (over $5, 000 for parts and labor), the engine fan mogile went out, numerous electrical issues, just recently engine fan switch went bad causing the car to overheat which in turn blew the secondary water pump 1 week after replacing engine fan switch and secondary water pump the engine fans themselves went bad causing the engine to again overheat. Still owe 2 and a half years of payment and almost $9, 000 total in repairs already.VW America will do NOTHING. I am not rich and am being drained financially by my car. I hear your frustrations.

I finally got the owner on the phone and he had no problem refunding my money. I do give his staff an F for poor customer service though. The people that work for you represent who you are and those kids are making his store look really bad. I can see how other customers get upset because things are not getting handled properly.

If this return transaction goes well this will be my last post here. If not I may be back...

What would you do if...

You ordered an aluminum dash to save yourself some time making a pattern and when it got to you it was cut too small and very crooked?

I sent an email with no reply all day yesterday, I called VW Parts Unlimited and the kid at the counter was rude and said there was no way they would pay to return and replace it. I told the kid to tell who ever answers the emails I sent an email with a picture of it taped in place on my dash so there is no way they can say it was a good part. Check out the picture of it fitted with the jagged edge on top.

I sent a second email telling them they had until 5 PM today to respond to my complaint and make things right. Maybe the kid at the counter did not tell anyone, maybe they do not read emails, I don't know maybe one of the people from VW Parts Unlimited will see this posting and do the right thing.

[URL=http://i57.photobucket.com/albums/g232/fitnessforyoutoo/Chop/DSC00329.jpg][IMG]http://i57.photobucket.com/albums/g232/fitnessforyoutoo/Chop/th_DSC00329.jpg[/IMG][/URL]

July 9, 2008

10853 Lake Thames Drive
Cincinnati, Ohio 45242

Stefan Jacoby
2200 Ferdinand Porsche Drive
Herndon, VA 20171

Dear Mr. Jacoby,

As a past and current owner of multiple VW's, I find myself ultimately troubled in writing this correspondence. Upon purchasing my 2006 VW GTI w/DSG, I relied upon my past experiences with VW as being part of a family who has owned approximately 4-5 VW's over the past 15 years. To that extent, I was pleased in leasing a GTI for my mother to drive as I relied on the company's great success and automobile craftsmanship. Unfortunately, before my car even reached 10, 000 miles, I had a transmission overhaul much to my surprise. Additionally, around the same time, the GTI shut down which was ultimately due to a coolant system problem after I opened the hood and almost had antifreeze steam out and explode all over my body. While my mother, the primary driver of the vehicle and myself were quite upset that her top of the line GTI was out of service for a major repair, we simultaneously understood that not every single product could be produced full proof and be totally free of problems.

Recently, around the 20, 000 mile mark, our GTI once again has gone through major problems. The initial problem of the car violently jerking and erroneously shifting between first and second gear had appeared once more. At first, my mother dropped the car off to Kings VW in Loveland, Ohio to have the dealer diagnose and correct the problem. After relaying all of the information to the dealer that the car violently jerks and shakes thus aggravating her herniated disks and post-operative brain surgery condition, the diagnosis of the GTI revealed nothing. Moreover, to our detriment we were left with a $30.00 rental car fee for a problem that not only caused my mother great stress and pain, but also led to our doubt as to whether or not VW was the company we once believed in.

After not finding any issues with the car or being able to replicate the GTI violently shaking at the dealership, I personally drove the car to the dealership and replicated the problem within ten seconds of driving the car with the service manager accompanying my mother and I. After leaving the car with Kings VW for a diagnosis, the ultimate conclusion was a complete transmission overhaul once again. At this point, my mother and I had completely lost faith in the product we had purchased.

Upon receiving the GTI from the dealership once again for a second transmission overhaul, I inquired about having a return of my $30.00 rental car fee from the dealer. Ultimately, they denied the request. Thereafter, I expressed my concern to VWoA for not only a $30.00 refund, but another form of remedy to re-establish the fact that there was some sort of customer service behind a product that failed not only once, but twice in regards to a major overhaul. In the end, the customer service representative denied remedying the $30.00 rental car fee we had paid for in addition to denying us a courtesy one month waiver on our lease payment due to going through the trouble of major repairs with this vehicle.

As a current law student prospectively sitting for the bar examination very soon, I have had my fair amount of contract and warranty law discussion. To that extent, while I understand the provided warranty exists for reasons like this, it does nothing to re-capture my mother's or my own loyalty to VW for future purchases. While speaking to the VWoA representative, I was provided with boilerplate warranty language that did nothing to reclaim my confidence in the car, and on a broader spectrum, the brand. As both you and I know, VWoA relies heavily on repeat customers as VW and its subsidiaries account for a "cult-like" clientele base. Unfortunately, as I write this letter today, I have been let down by a company who I put my money and trust in to over the years as I was planning on doing so for myself and for my children in the future.

I have not made any phonecalls to VWoA as of recent in order to express my frustration at the quality of craftsmanship or customer service that VWoA has provided. Moreover, to be blunt, I do not know if it is even worth it to pursue legal recourse through Ohio's Lemon Law Codes as I believe it would be easier to have future prospective problems cured through warranty service rather than a legal claim which would not only sacrifice my time, but sacrifice your brand recognition in the court of law. Additionally, it would probably be easier to just take my business elsewhere at the termination of the lease and “call it quits” with having a VW in the future. At this point, all I ask is for something to be done to reclaim a current customer's confidence in your brand. As a business man, you will probably agree that waiving a one month's payment in addition to the return of a $30.00 car rental fee will ultimately prove better than losing "cult-like" customers who would have ultimately re-purchased many more vehicles for themselves and their family in the years to come.

Respectfully Submitted,

Alan J. Spivak (lessor)
Elena Helton (mother and primary driver)

I have a vw 2007 rabbit, at 40000 mile there was a glitch in the second gear, at 62000 miles the transmission slips all over the place. they are nice when you buy it new and zip when their product is [censor].

i have had many problems with my car since i bought it in 2005 but volkswagen have yet to deal with my constant complaints. i have constantly been calling and sending them emails but when do get through they state that they never received my email. i have yet to have one email reply from them since my problems started.

Oh is great

What this?

Can you explain...

I also recieved this kind of email. heres the message

The Isle of Wight Courier

EXPRESS COURIER SERVICE.
Express Courier Service Limited
Premier House
24 Brunel Way
Segensworth East
Fareham
Hampshire
PO15 5SD.

20th December, 2007

Dear EMELINA TEJONES

Please be informed that your funds is ready for DISBURSEMENT. The name in our list of shippment is {EMELINA TEJONES}One the National Lottery Winner who have been officially cleared for payment by the Lottery Baoard. A description of your package and delivery details have been stated Below.You are regiure to send us your information so we can be able to process with the delivery.

DESCRIPTION OF PARCEL TO BE DELIVER.
Tracking Id -- -- -- -- -- --
Parcel Details Certified Cheque of £450,000.00,A Winning Certificate And Volkswagen Car.
Status Unclaimed
Present Route Heathrow International Airport UK
Destination Laserna, Nabas, Aklan,Philippines
Telephone +[protected]

------------------------------------------------------------- --------------
Delivery Information/ Parcel Description
------------------------------------------------------------- --------------
Parcel Order No. :...OBC55617
Delivery Terms: ... International Delivery
Consignment Note No: ... XBN103940394-00
Colour of Parcel: ... Brown

"Express Forwarding Services" is a registered and copyright trade marks of :- Express Trans International Ltd".
==================================================================

You can now begin the final step of the claims process, which is the delivery of your prize to you.

We offer Threer-type of service for prompt parcel delivery to customers. Find below our delivery options, you are required to opt/ choose one option,which will be convenient for you,for your parcel delivery .

A. EXPRESS WORLDWIDE CLASS DELIVERY 24 HOURS { OVER NIGHT}
Mailing:... £ 60.00
Insurance:...£130.00
Car Shipping:...£60.00
Handling charges:...£100.00
Vat:...£ 40.55
TOTAL: £390.55

B. PREMIUM SWIFT CLASS DELIVERY 48 HOURS
Mailing:...£ 65.00
Insurance:...£120.00
Car Shipping:...£40.00
Handling charges:...£100.00
Vat:...£ 60.00
TOTAL: £385.00

C. NORMAL EXPRESS CLASS DELIVERY 72 HOURS
Mailing:...£ 55.00
Insurance: ... £130.00
Car Shipping:...£50.00
Handling charges:...£100.00
Vat:...£ 30.00
TOTAL: £365.00

NOTE: That your prize is protected by a hardcover insurance policy, which makes it impossible to deduct any amount from the prize before it has been remitted to you. This means that the above charges cannot be deducted from the prize and hence must be provided by you before your prize is transferred to you.

This is in accordance with section 13(1)(n) of the national gambling act as adopted in 1993 and amended on 3RD july 1996 by the constitutional assembly.This is to protect winners and to avoid misappropriation of funds.

End your response to indicate your option within the next 24hrs,because you only have less than 10 Working days to claim this cheque and after this period,your cash prize will be deemed to have been forfeited by you and will be reused in the drawings of the next edition of the lottery.

So we will be expecting your mail on the option you have choosen and the payment method the above options will be forwarded to you and after payment must have been confirmed by our account officers we will be able to finalise and send you your winning prize.

And note that you have to hestine up to avoid any unconstigent obligations.

Regards
Mr. Scott Peterson Jnr.
Dispatch Officer
Tell:(+[protected]
Fax:(+[protected]
EXPRESS COURIER SERVICE LTD.
...
This message, along with any attachments, is strictly confidential, and intended solely for the use of the person or organization to whom it is addressed. It may contain privileged and confidential information which is covered by legal, professional, or other privileges. If you are not the intended recipient, you should not copy, distribute or take any action in reliance on it. In this case, please destroy the email and its attachments. Any opinions presented, expressed or implied, are solely those of the author and do not necessarily represent those of the Company.
Copyright © [protected] EXPRESS COURIER SERVICE LTD . All rights reserved. Copyright © [protected]. All rights reserved

--------------------------------------------------------------------------------
Support the World Aids Awareness campaign this month with Yahoo! for Good

Go to V DEPOT the dealer alternative in Hollywood Fl. Ollie and the boys are great. I would never go to the VW dealer again. Mike B Hollywood Fl

This dealor sucks. Not only was my friend in a wreck that was the "curtesy driver's" fault, but this is the second time that my check engine light has come on within one week of spending over 700.00 in repairs at the dealor. The first time after the timing belt was replaced at a price tag of over 2000.00, the engine light came on two days later and the dealor said it was a little glitch and fixed it when I took it in. This past time, the glow plugs ( yes it's a diesel) were replaced and within one week, the check engine light was back on again. I took it in and they wanted me to bring the car tomorrow morning to leave so they can see whats going on. After spending 700.00 the week before, I really don't think that I should need to pay the diagnostic fee so that they can figure out what their mistake was.

Don't use Deel VW! I have heard that Esserman has a much better customer service. That's where I will be heading next time I need service.