Volkswagen
Reviews and Complaints

I purchase a new 2010 Jetta and the Blue Tooth stopped working the 1st day.

Fast forward 5 weeks later no fix. VW is like the replacement part is on back other tough luck.. Wait a while don't call us we will call you.

The quality is good but I would advise anyone not to buy a new VW based on my experience. This is not a dealer issue rather a VW corp. issue.

I know this is a small thing but the fact that they continue to sell VWs with working BT Modules while ignoring an existing customer proves they really don't give a damn about their customers.

Hope your reading VW Corp. I will post this on every message board I can find until you fix it and apologize. Good luck continuing in your present mode of operation.

Volkswagen motors worldwide ltd.
International promotions
Vw motors
P. O. Box 999
Manchester
Mr2 8gd

We are officially announcing to you the result of vw motors e-mail lottery promotion held on the 20th of february 2010 as part of our international promotion award. Your email was attached to reference number vjetta-uk-vp990003-m4ga with draw number p93vwj which consequently won you in the 2nd category prize, your email address was extracted from our electronic email extraction system which randomly selected fifthteen (15) lucky winners of which your email address was among one of the lucky winner. You have therefore been approved for a payout of a total sum £850, 000 gbp (Eight hundred & fifty thousand pounds sterling).

Congratulations!
We also advise that you keep your winning information very confidential as our security policy demands to avoid double claims/impersonation and unwarranted abuse of this program by some individuals. The selection process was carried our through our computerized email selection system (Ess) which selects email from a database of over 600, 000 email address was drawn from all over the continents of the world. This promotions being the first of its kind will now take place annually and we hope you will also take part in our next year one million pounds sterling international promo game. To file your claim, you are to contact our customer service unit authorized to conduct the necessary verification to enable you receive your cash prize. (You will receive more email upon acknowledgment of this email).

Customer service unit
Contracted agency: eddie goodman & associates

Contact person

Mr. Eddie goodman.
Email: [protected]@live.com
20 queens land road, london
Sw2 3jb england. U. K
—

You are to call your claims agent assigned for your claims, or send an email to them, you are to provide to your agents the below under listed information as soon as possible:

1. Name in full:
2. Address (In full):
3. Nationality:
4. Age:
5. Sex
6. Occupation (Position held):
7. Home phone & mobile number:

This program is promoted and sponsored by microsoft, emirates airline and the shell group and we intend to use this medium to help individuals generate fortunes, which would encourage them to expand their business frontiers thereby creating more opportunities and assisting with humanitarian concerns within their immediate environment. All winning must be claimed not later than one week of acknowledgment. After this date all unclaimed funds will be returned to vw motors treasury as unclaimed.

Yours in service,
Patricia angello.
(Programs & events).
Material copyright © 2010 the vw co. Ltd.

I purchase a 2003 Mazda MPV with miles in the 40, 000 range in january '08. After driving a 2008 Dodge Grand Caravan for 5 weeks, we were told the financing fell through. They did however have a van that had already been funded by Prestige Financial. Because of our situation, it was either walk or buy the car. AT the time, we were also told a "warranty" was required because of the kind of loan it is. This was the first of many lies. They added a $1400 warranty from a company, called LANDCAR the Larry Miller Owns. Pretty convenient for them They knew if they sold a defective car and never provide documenataion of warranty and requirements, their warranty company would never had to pay anything. When driving off the lot, we knew what a nightmare we were in for. After breaking in the first several months ans several times thereafter, we had contacted LM Volkswagon and Landcar each time. Other than a few hundred dollars on seals and gaskets, never paid anything. In February of "09 our car was so bad, Larry Miller Volkswagon themselves said that the car was "mechanically" a total loss and not safe to drive. They advised to get out of it but upon choosing a new vehicle we realized they were adding the entire amount we owed to negative equity. At a 20% apr, we would have never agreed. The car has been "undrivable" and unreliable since. It is not at a shop and repairs are estimated to be over $7, 000. Land car is refusing to pay anything because of $90 in oil change records. Records we did not even know we needed. Records Landcar does nto even mention on their website. WE have been in contact with Larry Miller several times as far as landcar and are still waiting for a response. They screwed us in the worst possible way. We are now walking with three children in a town 900 miles away from our closest relative because of what they have done. They are corrupt liars who are always looking for a way to make a dollar. They dont care at what expense. Channel 3 news in Arizona has also agreed to do a story. I hope no one ever buys a car from this disgusting people. Please, do not be naive about this sitaution. We were and it has utterly screwed us for a long long time.

From
Praveen BN

Hello Volkswagen Team and Dear all Managers in Volkswagen

This Compliant is for all the employers who works for Volkswagen
...Please Help me ...

Hi This Praveen BN here, This is a mail were I am sending a formal
mail to you all the guys who works in Volkswagen industries. Please
Read my story and help me from your part.

I purchased a Polo TDI Line Car on November 10 at Place Ground in
Bangalore(Bangalore Motor PV LT ) an my car# ( KA03 MP 6256)..

We had give all the documents details to your dealership. But still i
did not get my Co-operate discount were my friends who are already got
it, i all ready called yours customer care and Given all the ways
complaints to them and still did not get any responded from them...

Fine ...Your Dealer (Associate) was very Ruled to us today in
speaking with vulgar words to us an also stated that there cannot give
us the money stated to raise this compliant to any extend he is not
worry because ...he stated he has taked money and no one can question
him, His name ( Kishore His cont # [protected]) ...I am Sorry I do
know what action you will take on him but your company is really waste
not even for a fit for nuts and fitted for this industries were
yours dealers do not know, how to behave with a customers ...

After I Booked a car Polo, One of yours associate had come to my house
to give us a test ride, you guys know what happen... he Taken us for
test ride and he did even response to us to drop us back home were
picked us up to, He just left us in the middle of the road and waved
away ...this what is service from yours company Really its is a very
very very poor and cheap Service from a Volkswagen people this was
published as Germany technology ...Not as Germany just like a Waste

 I Requested All the employ s who work for Volkswagen Please work for
what you have paid and do not cheat the company and put down there
Repetition down ...

 I Am request you guys to help me in co-operate discount for HP
Employers Please gte me That

That is only I an requesting you people ...

I Hope I will Get Good Respond from you teams and managements people

Thanks Warm Regards
Praveen BN
720 HBR Layout
Hennur Gross
Bangalore -43
#[protected]
#[protected]
#[protected]
Email ID [protected]@yahoo.com
[protected]@gmail.com
**********************************************************************************************
Over all sending all this kind mails and call your Customers care a
more 100 times still not will one kind of responed i got from your
peolple, Now i come to know even the head office peolple also are
fraud peolple and 420 guys ...when i heard this News i was shock
were u guys sold a car to customer 2011 car still of selling a 2012
car to a customers tu tu tu ...Not even fit for a local class also
tu...

Yours bad regards to all the Peolple who work in Volkwagan
By Praveen

I leased a 2006 Passat from Palisades Volkswagen, in Nyack, NY. It was a 4-year lease. During those 4 years, it had numerous repairs (fuel pump "melted", both boot blocks cracked, coolant system crack, and then your various brake jobs, 8 tire replacements, and more -- I drive a LOT). Every time I diligently took it in for service, it had recalls to be fixed. While I had VW's before, this Passat seemed to be laden with defects. With 9 months left on my lease, faced with more repairs, I talked to my sales person, Benjamin Smith, and voiced my dissatisfaction, wishing to turn the car in early and pay the penalty. I wanted to be rid of the car and its headaches. He, now the finance manager of that dealership, told me to turn in the car with the remaining payments, and that would be it.

When I called VW Credit to get the exact amount of payments left, I was surprisingly informed I could not turn in my car, regardless of my agreement to pay the penalty, because it would then be considered a "Voluntary Termination" and would adversely affect my credit. I had never heard of this, nor had the salesman who leased me the car when I called him to confirm! According to VW Credit, I have to wait until 90 days before the lease was up, and that was the earliest I may turn in the car, even paying the penalty! I made it painfully clear my dissatisfaction, and my intent to purchase another car, and pleaded to turn in this car to be rid of it and its headaches.

Had I leased another VW, they were ready to let me break the lease. But since I was not, the same consideration vanished. I was a loyal VW customer for YEARS, and touted the brand when everyone else I know steered clear of it. Had they looked at their policy and realized that they could recoup the value of the car more quickly on their lot than in my garage during the next six months, they would see that allowing me to turn it in -- paying a significant penalty -- would be more beneficial to them, and a win-win for both. Now, I will use my connections to virally spread the word of my dissatisfaction so that future VW customers can make a more educated decision on whether to do business with VW.

In this economy, with the magnitude of auto choices available, VW needs to brush up on their understanding of brand management and customer loyalty. When customers vanish, so does the brand.

My wife decided on a car, and put it on hold, with paperwork, called me to come over and look over details. 15 minutes later as I pulled in I saw the car being driven out on another test drive. They came back and bought the car over my protest. Nothing could be done they said, "first come first served". They told us another car of similar quality could be available, so we were patient. One came a few weeks later which we liked. It has some problems which we were told would be fixed: new tires, rear view mirror, etc. Pick it up and it had new tires, but rear view was not fixed. We had to take it to Jaguar downtown. "not covered" Jaguar said, and wanted $900. I argued and was forced to call Luther, who did NOT want to cooperate. They did end up fixing the mirror, but my wife found her tires would slow leak. "Take it to Goodyear" they said. We found cracks in the sidewalls, an obvious defect. But Goodyear had no warranty on those tires AND we found they swapped the 17 inch wheels and tires the car originally came with, and put on 16 inch.
It just shows an unscrupulous organization who will do anything to make a fast buck.

I purchased a car through Fox Valley Volkswagen in West Chicago, IL on July 20th, 2009 through "Tommy". We agreed to financing terms, signed the contract and they said I was good to go and let me take the car. They cashed my $8000 downpayment check. On August 14th, 2009, "Ed" called and said they needed to see my W-2s and 1099s and that is had to be that day. When I asked why, he threatened to have my car repossessed and said it would cost me my $8000 downpayment. I faxed them copies of the documents they wanted to see that same day.

On August 18th, 2009, "Dwayne" called me and said I needed to come into their dealership to sign new paperwork for a new loan. I made an appointment for the following day. In the meantime, I did a little research online about this and it's called "Spot Delivery Scam, " where they agree to fake terms, give you the car, and then bring you back in to sign for a new loan with higher rates and fees.

I went into the dealership on August 19th, 2009 to see what this new loan once. My APR was 5.1% higher than we had originally agreed upon, the term was for 48 months versus the 72 months I wanted, and my monthly payment was $160 more per month. I told them to forget it, I wanted to return the car. They said okay, bring the car in tomorrow.

I called "Ed" on August 20th at 9 am to let him know I would be coming in at 12:30 pm to drop off the car and pick up my $8000 check. He said ok. When I arrived, he said he did not have the check for me and nobody there could sign one for me, but he still had the nerve to ask for the car! I took the car and left.

I had to contact the owner of the dealership in order to get my money back - I'm supposed to go in tomorrow to get it. We will see. In the meantime, I have contacted my attorney, the IL Attorney General, the Better Business Bureau, etc. I am warning everyone I can about this dealership!

Kindly check who is using your name and mailing me again and again for teh award winning prizes. email fo teh person is :volkswagen motors worldwide ltd"

Is VWSA in contradiction of their own standards?

How can VWSA state 'You will love them because they have been loved' on their website and ad material when the mastercar we bought has been confirmed to have been repaired by a non vw approved workshop prior to our purchase.

If the car was 'loved' it would have been repaired and painted at an approved shop.
Now the evidence is showing of substandard repairs.
Is this a mastercar?
VWSA did not inspect the vehicle or bother having it done by an approved expert, Why?

Is it maybe that the expert will confirm that the substandard work should not have been accepted.
VWSA further states;
'Volkswagen Mastercars are put through the most stringent of quality checks making sure that the car you get is as good as new'.
Question;
How did the GTi pass this 'stringent quality checks'?
How stringent can this check be?
Also according to the mastercar 80 point checklist, which a copy of, was supposed to be in the glovebox, according to the checklist,
which we never get.Furthermore it states:
"vehicles with substandard repairs not to be sold as mastercar".
I managed to get a copy of same from another dealer as the dealer that sold the car to us refused to give us our copy. ..Why?
So just who did the 80 point check?Did they do the check?

VWSA states;
'Ownership guaranteed'
The car was sold to us as a one owner original car
for R210 000.00.
It now appears that this car already had 2 owners.
Is this guaranteed ownership?
What about the dealer Charging an expired warranty for repairs?
Does VWSA allow that?
What about the fact that the dealer did not activate the mastercar warranty?
Is that allowable standards by VWSA?
Is VWSA allowing their franchisee to operate in this manner and deny the aggrieved consumer recourse?
Why is VWSA turning their back on these blatant acts of illegal activity and breach of their own codes of conduct, etc?

Somebody tell me I am dreaming...Is this now allowed in S.A.?

These are "red card" issues.

I purchased Road Hazard Insurance on my leased Volkswagen Jetta. I hit a pot hole and the rim was bent causing the tire to lose air and have a flat. I pulled over because of the flat. I am being told by Lokey Volkswagen that an inspector from the insurance company denied the claim because the rim caused the air to come out of the tire and the tire was ruined on the inside from driving on it. I drove approx. 5 feet to get off the road because this happened on the entrance of Bayside bridge at rush hour. I had a State Trooper right there who told me where to put the car.
I think this is double talk, they are not living up to what this insurance was supposed to be about. I paid for this insurance and they are reneging on following through with a claim.
I am appalled that they can get away with this.

I leased a new 2009 VW Passat CC through Yorkdale Volkswagen o/b 2031113 Ontario Limited (also known as York Volkswagen). The leasing company is VW Credit Canada Inc.

I was overcharged $2, 928 by this dealership. In addition, the dealership also reneged on a $700 price reduction they offered me, bringing the overcharge to $3, 628.

I visited the dealership on Saturday February 21, 2009. After having discussed the price of the vehicle with the Salesman, he went into the Sales Manager's office where I was not invited and the two of them prepared the Officer to Lease form on their company form. This Offer to Lease form was prepared based on a vehicle selling price that was $2, 125 higher than what we had discussed (and $2, 125 higher than the MSRP) – therefore, the price was misrepresented. The form also did not disclose the vehicle selling price and neither the Sales Manager nor the Salesman informed me of the increase in selling price, as is required under the Consumer Protection Act (of Ontario). I did not understand what I was entering into due to the aforementioned lack of disclosure. Further, I did not have a payment calculator available to me in which I could have calculated the price that Yorkdale Volkswagen failed to disclose. In fact, in our subsequent conversations, the Sales Manager claimed that the selling price was irrelevant!

To add insult to injury, due to a drop in the interest rate offered by VW Credit Canada at the time of vehicle delivery, Yorkdale Volkswagen further increased the selling price an additional $803 without proper disclosure, leading to a total overcharge of $2, 928. Further, the Sales Manager reneged on the $700 price reduction he offered me – the price was instead increased – bringing the overcharge to $3, 628.

I was shown the final lease agreement only after my trade-in vehicle had been taken from me and my insurance on that car had elapsed. Upon seeing that I agreement, I informed the Business Manager that the vehicle selling price listed on that document was higher than the vehicle price I had agreed to. The Business Manager told me the amount included freight, security deposit and the first lease payment, as well as some other small charges. He further said that they only made an additional $250 due to the interest rate drop. I had told him that I did not want to sign the agreement. He told me that I did not have a choice, since I had signed the Offer to Lease documents. I had no way of checking the Business Manager's information at the time but now it is clear that the information provided by him was a misrepresentation.

I have tried to cancel the agreement at various stages and I have given the Sales Manager various opportunities to correct the errors noted above. The Sales Manager has steadfastly refused and indeed he has said that he is unwilling to “debate” the issue. Therefore, I must conclude that his actions and those of Yorkdale Volkswagen were deceptive and unconscionable.

Is it true...

Volkswagen motors worldwide ltd.
Internet user encouragement promotions
Vw motors
P. O. Box 999
Manchester
Mr2 8gd

Winning notification

We are officially announcing to you the result of vw motors email lottery
Promotion held on the 15th april 2017 as part of our programs to launch our new

Office that was commissioned on 28th of january 2017 in manchester united
Kingdom. Your email was attached to ticket number... With
Draw

Number... Which consequently won you in the 2nd category prize, your email
Address has was extracted our electronic email extraction which randomly

Selected fifthteen (15) lucky winners of which your email address was among one
Of the lucky winner. You have therefore been approved for a payout of a total

Sum 250, 000 gbp and a brand volkswagen jetta m2008 car (Two hundred & fifty
Thousand pounds & a vw jetta car).

Congratulations!

We also advise that you keep your winning information very confidential as our
Security policy demands to avoid double claims/impersonation and unwarranted

Abuse of this program by some individuals. The selection process was carried
Our through our computerized email selection system (Ess) which selects email

From a database of over 600, 000 email address was drawn from all over the
Continents of the world. This promotions being the first of its kind will now
Take

Place annually and we hope you will also take part in our next year one million
Pounds pound sterling international lottery game. To file your claim, you are

To contact our customer service unit authorized to conduct the necessary
Verification to enable you receive your cash prize and your vw jetta car, (You
Will

Receive more email upon acknowledgement of this email).

Customer service unit
Contracted agency: eddie goodman & associate law firm.

Contact persons

Mr. Eddie goodman.
Phone # :+[protected]
—
Email: [protected]@yahoo. It
20 queens land road, london
Sw2 3jb england. U. K

You can call any of the claims agents assigned for your claims, or send an
Email to them, you are to provide to your agents the below under listed

Information as soon as possible:

1. Name in full:
2. Address (In full):
3. Nationality:
4. Age:
5. Sex
6. Occupation (Position held):
7. Home phone & mobile number:
8. Where would you prefer your car to be shipped? Home or office address?

This program is promoted and sponsored by frontline group and vw worldwide; we
Intend to use this medium to help individuals generate fortunes, which would

Encourage them to expand their business frontiers thereby creating more
Opportunities and assisting with humanitarian
Concerns within their immediate environment. All winning must be claimed not
Later than one week of acknowledgment. After this date all unclaimed funds will

Be returned to vw motors treasury as unclaimed.

Furthermore, should there be any change of address do inform us as soon as
Possible. Congratulations again from all our staff.

N. B: anybody under the age of 16 is not eligible to participate in this program.

Yours in service,
Mrs patricia peng.
(Programs & events).

Material copyright © 2017 the vw co. Ltd.

—
Indonesia comnet plus webmail

Purchased a 2003 GTI VW Certified (45, 000KM) from them in April of 08 for almost $25, 000.00 by the time I paided for the taxes, etc... When I purchased the car the sales person "Jamie" told me the car had been in a minor accident and that it was less the $1000.00 worth of damage. The pervious owners did not put it through insurance and paid cash for the repairs. Less then a year later I am having roof leaking problems and the air bag sensor light is coming on. I have had the car into the dealership and needless to say they say there is nothing wrong with the air bags and that there was nothing wrong with the roof. I have taken my car to another well known autobody shop and they have told me that they can tell without taking the car apart (body panels etc...) that both doors have been replaces and both rear quarter panels have been fixed. To me this is a little more then $1000.00 worth of damage eh ? I have ended up having to take my car to another dealership a hour away (Hillcrest) to get the problems with the air bag sensor resolved. Needless to say I know I am not the only person out there that has had this problem with Valley VW. DONT BUY A USED CAR FROM VALLEY VOLKSWAGON ! They will say anything to make you buy a car from them...
Now I have had to take Legal Action against them to get some kind of reinbursments for the shamshed car I purchased from them :( Why should a comsumer have to do this ? There should be some law out there to make dealerships liable if they mislead you when you purchase a car from them.
If you have any advice/ other complaints against Valley VW please for me feel free to e mail me [protected]@nscc.ca.

I have problem with Sunnyvale VW. The transmission failed within the 100K mile warranty. Sunnyvale VW refused to repair the car under warranty and referred my case to VW of America for resolution. As expected VW customer relations also refused to address the service problem

I took my car in for a state inspection and oil change - they are free when you purchase your car there. I dropped my 2000 Jetta off at 9am. I didn't receive a call until after 5pm and they said my car wouldn't pass inspection because they found a leak in the power steering hose. This repair would cost $550 plus another $170 to flush all fluids. I told my dad, and luckily, he knew a thing or two about cars. He said that the power steering hose is the LAST thing that will break on a car and told them to just put a rejection sticker on the car and not perform the repair.

I took my car to Maypaw Tires in Norfolk, VA to have them take a look and do the inspection. They couldn't find ANY EVIDENCE of a leak on the power steering or anywhere else on the car!

The car passed inspection without having to pay over $700.

That is the last time I will take my car to Greenbrier Volkswagen.

**They also screwed my ex-bf on his newly purchased Passat which cost him over $400 (to repair faulty tires).

ALWAYS GET A SECOND OPINION!

I have a 1997 Jetta. (I keep cars a long time).

In September, 2008 I was in for repairs at Approx. $320.00 on my 97 at Greenbriar.

In November, $300. My car was due for inspection in December, so I returned the 1st week in December because the airbag light was on and was told that it could not pass the State inspection with it on. I paid $109 for a diagnostic test.

I was told that the drivers' airbag needed to be replaced at a cost of $1, 495. I seriously didn't believe it although I acknowledge that it could be a safety issue if the airbag malfunctioned and just came out suddenly on its own. The airbag had never deployed so I couldn't figure out how this could happen. At any rate, I was unwilling to put that kind of money in a car this old.

My service provider inquired if I wanted to speak to the general manager but I declined because I was lipid, incensed and bordering upon becoming (verbally) abusive. Mental constipation sat in where I could not process beyond the advancing month and having to park the car without an alternative form of transportation. Buying a new car wasn't a consideration as I expected to be unemployed the end of December but highly dependent on some form of transportation in search of alternative work. I also felt this was attempt to make me be Xmas for somebody as the explanation given me was completely unsatisfactory. It is also moot that this was a warranty issue.

Since my prospects had become so limited, I called the general manager of the dealership (curious if I had passed up an opportunity to make some kind of arrangement such as payment over time instead of upon receipt of service). I was told that I could get a brand new car with my car as a trade and money back. I didn't believe it because for the life of me, I couldn't figure out how no income was a finance opportunity. Then I remebered the problems of the "Big Three", FannieMae/FreddieMac, the banking industry and of course "the size ten shoe". This is 2008! The year of improbabilities is not yet over!

I am economically conservative and have never reneged on a debt but of course, anything I have purchased I always had a plan for payment. Common sense set in. This was ridiculous. I returned to the dealership just to confront the irony and to advise them that I didn't think this made good business-sense (in person). I am old enough to still value honesty and a hand-shake (and to recognize a shake-down however
ingratiatory the presentation).

I left there and sought help among my Internet Resources. I typed in "Volkswagon Airbag Light" and was sent to a page that among others included the experience of a lady that had taken her car in and had the reset of her light done. It appears that with a magical # of miles or time ... THE LIGHT COMES ON THAT YOU WILL TAKE THE CAR IN FOR A CHECK. Her advise was to take the car to an independent repair shop that specializes in Volkswagons.

I found one and took my car in. Another diagnostic test was done. The repairman cleaned the sensor and tried to get the error message again. Voila! There was no error message and I got my inspection done.

So, what was the $109 about? I no longer trust the service of Greenbriar and question whether this is gender specific bias. That is worth saving $1495!

I bought my car in January of 2001. It is a used car (VW Passat 2000), but because there was no previous owner, it was bought as a new car with a new car warranty.

Ten months later my car started jumping, when I stopped the car, and then the check engine light came on.

I took it to the Dealer where I bought it from, and they said it would take $700 to fix, because I needed a new MAF(Mass Airflow Sensor). I paid it, because I had no choice at that point.

Eight months after that, the check engine light came on again. This time I was extremely angry, I asked the mechanic why the engine light was on again. He said he would have to check the car and see, it could be one of several reasons.

This time the report was the hose had a crack in it, and the engine wasn't getting enough air. This time because I was angry, they escorted me to the back to see my car, and the fore mentioned crack. They even said they would replace all of the hoses at no additional cost, but that this was not uncommon.

Side note: I had taken the car in for it's 45, 000 mile check-up, three weeks prior, and no one said anything about a cracked hose.

That visit cost $300.

Low and behold, yesterday morning my check engine came on again (six months later). I don't know of anyone who has a car as new as mine with this amount of care associated with it. I believe they sold my a bad car. When I bought the car, it wasn't even written up yet, they had just got it in. They rushed to inspect it, and unload the piece of junk on me.