Walmart
Reviews and Complaints

Called for almost a week to find out why my merchandise is at the store yet. I shopped online Walmart.com for the first time and choose store pick up. The only notification from the company I received was for the delay in the items but the online tracking said all was at the store since Feb 25, 2014. When you call the auto system or live person states differently. Got the run around repeatedly told I could not be issued a refund. Each time I called we were informed for one different reason of another we could not cancel and be refunded.

Finally the store pick up says it's lost, then we call Walmart.com again. Walmart.com rep says it's not lost it's in transit and no refund can be issued. I am placed on hold several times and finally hang up file a complaint with Paypal. Then I call Walmart.com again this time I am told the rep I just spoke with an hour ago March 1, 2014 issued a replacement, item was lost and then may have also issued a refund afterwards. Since a cancellation was place on replacements (not authorized by me) instead of refund due to lost items.

The Company policy states that if I receive a refund. Can't say if I will though they will send me an email in 24 hrs of this call. The refund will take much longer to how it was handled and it can not be corrected. I was lied to repeatedly by most every rep I spoke with at Walmart.com one story after the other. I am not sure if they really cancelled my orders this time and if I will be issued a refund for over $300 any time soon. No one was helpful and would tell me when i call and inquire what happened to my orders.

As of right now March 1, 2014 I have no furniture I ordered and am out almost $350 that I may one day be refunded.

Okay I called and talked to the hair stylist that was there and asked her could they be able to do hair lights on my hair and that my hair was ethnic. And I was told from her that she was living at 2 and another person was coming in at 2 with at least 20 years of experience In the hair salon..so I arrived at 2 and the lady had no customers and asked me how could she help me and I told I called and she remembered but she was the 1 who was leaving and the lady with 20 years of experience told me she didn't know how to do ethnic hair and the reason is because other ethnic girls that come there don't let them touch their hair...and that although she had 20 years of experience she's never done ethnic hair and nor was she willing to and she made up all kind of lies before stating she doesn't feel comfortable doing my hair..she was very rude and said to me well you know everything is separate she said the highlights and to wash them out would be separate and to just shape the neck line of my hair with the clippers would be considered a hair cut so I would be charged the full price of a cut as well...Note I went to another hair salon in lake Wylie and yes there's no person African American in there hair shops and they did my high lights the same way they would do some one else with a silky hair Texture...They two woman asked me could I come back another day to see some lady names clardiria because and I quote "she has ethic hair and she's the bomb."
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I am a mother of 3 and I have recently purchased 3 snow suits for the winter for all my children at Walmart. Let me start off saying that they are beautiful and they have or what I thought were great. My children loves everything Disney Cars! However over a few weeks period all 3 slowly started tearing all in different locations some in two spots. I know that at Wal-Mart they have a policy if you out wear them before out growing them you can return it. However after weeks of going back and forth they do not stand behind this policy I am finding. My problem now is I have 3 children in ripped out side gear and freezing. I unfortunately do not have money to buy another one for all 3 this would cost allot. I simply have been asking them to replace them or order more or give me my money back. Since I have not got any more responses I thought I would contact Disney whom I have also sent 3 emails to different departments within your company looking for answer. I have still had no response from you guys as well. At this point I am a tired, angry and frustrated single mother just trying to keep my children warm. Can someone please contact me ASAP... NOT IMPRESSED!

So we use a walmart moneycard to pay all our bills and this past week found out they cancelled our account and said we would never be able to have another account. After a week of trying to get thru to a real person, I was able to talk to someone from India who told me that we were blocked because we load to much money on our card and it looks like suspicious activity. Really? I tried to get her to go more in depth with and explanation and she just kept repeating herself over again. I finally cussed her and hung up. So its now suspicious activity to load to much money on a prepaid card. Imagine that.

My wife received a $100 Vanilla gift card from the in laws bought at Walmart in Pear City Hawaii. We went to Target in Hilo to buy a $34 toy for my son and the card was declined. We called Vanilla's customer service and they took down all of our information and said someone should call in three days. On the fifth day after no follow up, we called again and they said that there is no activity on our complaint. We are now feeling that this is not right. The gift card came with a receipt so we took the card to the nearest Walmart to get it returned. After standing in line we finally talk to the customer service representative. She called the Vanilla card phone number and they said that card is not activated. She said we can not return the card because the card paid for and the card we have is different. We asked how can that be? She said maybe the cashier gave my in laws an inactivated card on accident. I called my in laws and they said they pulled it off the shelf and paid for it. The Walmart Customers service representative said she would call Walmart in Pearl City to check the camera's to see if the cashier switched cards by accident or on purpose. Another investigation is open and no one has called back. All this lost time and energy over a $100 gift card. Who knows how many times this has happened? Scary to think that these big companies can get away with this without any consequences. Bottom line; my in laws lost $100 purchasing a Vanilla Gift card at Walmart Pearl City Hawaii.

Customer injured by employ on November 4, 2013.
Report made. same date and time. Customer was refused copy of accident report.
December 16, 2013 WalMart Insurance adjuster claims the accident happen in the only area of the store that has no video surveillance. And the report dose not admit fault.
After being knocked over into a clothing rack by this non-thinking employ of WalMat walking backwards I had to make two trips to the doctor for treatment and to date sill suffer some effects from my injuries to my head, back and hip. And as a single parent I can't afford to keep any further medical appointments, and just have to hope for the best with my problems.
Never let employees of WalMart near you if you are disabled or use a cane to walk. If hurt all evidence will vanish and you are stuck with the bill.
This also made a mess of my children's Christmas as well.
I now only go to WalMart if I have 2 or more people with me and then only if I have no other choice.

When we first moved here, Walmart at Dixie was a great place to shop, but as Summer began turning into Autumn (and the problems escalated this winter) It became pretty horrible. It's the staff. First, things aren't where they should even be and they keep changing where the content is placed. It's not little things here and there, its full stock of items in the wrong place. Then during the boxing day season I went to get a Playstation Plus card that was on sale. When I got to the register, they said they were giving rain cheques because the cards were not working, and that our cards would be put away. So we gave them our phone numbers and information, and they gave us a rain cheque. (This is my first time getting a rain cheque.) I asked if I should call or come back later, but they insisted to a few of us customers (standing in line) that they would call us instead. I went back the next day anyway just to see what had become of the problem. I spoke to customer service who rudely told us the store didn't have any. I explained the situation one more time, and she told us that it was their management who would give out the calls. I asked if my rain cheque would honour the price that was quoted to me before and VERY RUDELY, she told me "Well that's what rain cheques are for." We later had to go to the Walmart at Square One, Mississauga to purchase something else that they had in stock. We had some extra time so we asked their electronics department about the Playstation Plus Cards. They even had their supervisors there to explain what had happened and how they could help. The employees there gave us a card and took care of us and a few others in line waiting for the cards. I didn't even explain to them my horrible experience with Walmart (Dixie #1126) I just asked if they still had an error with the cards and if they were honouring the previous price. Walmart Square One was fast and efficient and they were 10x busier and stressed than Walmart Dixie! It's Wedenesday, January 8th, 2014, now: they never called. My phone records say they never called. What really set me off this time was when I was in the store shopping and I passed by them restocking in the diary isle. I saw a tall pallet of Oikos Yogurt in the middle of the isle. I went on with my shopping and 45 minutes later passed by again and the yogurt was still in the middle of the isle with the stocking staff just standing there staring nearby at another section. They ignored the un-chilled yogurt in the middle isle for a while, and he just stood there staring even longer out into another section of the store. I was pretty grossed out since Oikos Yogurt is a regular purchase of ours there. Well, not anymore. We will be buying our yogurt elsewhere from now on.

I was just wondering when people return their Christmas chocolate and it is not opened why do you throw it out if it has not been opened. then when people open the hallowen chocolates instead of doing something nice like giving it to the childrens hospitle why do you throw it out. I heard you just throw it out. this being the trick or treat candy that is open but in smaller packages. and one more thing when are you going to get the new zelda game in, a link between worlds. I already have this one but my friend does not and i want my older brother to fight him on street pass and win because it will be easy to win if he only has three heart pieces and no weapens.

I was at heartland Walmart when I got into line at express. There were maybe 4 people in front of me. There was one cashier, and another girl who wasn't wearing a vest, I thought she was a csm as she told the cashier she is going somewhere. The cashier was going very fast until she stopped to do a MasterCard application which was SO unprofessional.

I said "excuse me, can you call for more cashiers?". She looked at me and said she's sorry but she cannot do that, and I was like "what, you can't call your manager and ASK FOR MORE CASHIERS".

just then the csm came back and said "you haven't even been in line for more than a minute, and your next, what's your problem?" I told her to call a manager because that is so unprofessional. She picked up the phone and paged for someone.

Last weekend there was a big storm, and the winds were strong enough to actually blow a cart coral in the parking lot off the ground and into the side of our car, putting dents and scratches in the doors.

The workers and manager at the store apologized up and down and said they'd take responsibility for it, and they filed a claim.

A few days later their insurance company returned my call and denied the claim saying "Walmart doesn't control the winds." I think Walmart just didn't bolt down the cart coral tightly enough. I'm sure they have cheep insurance who denies every claim they can, so regardless it seems to me that storms happen every year or two, so they should expect 40+ mph winds every now and then and bolt down the cart corals tightly enough.

I called the store back and the asst. manager, who was initially nice to me, suddenly was dismissive and said it's all up to the insurance company. If something blew off my property and broke through a neighbor's window, I'd feel responsible for paying for it, regardless. But they are now washing their hands of the situation.

My own deductible is $500 so it seems like a lot just to fix a couple dents, the estimate might not be much more than that. Not sure what I should do now.

My card was closed without my knowledge of november 1, 2013 without my knowledge sue there being a questionable charge to the card. This appreciated and did not expect from a prepaid debit card. However it is now 11/20/13 and I am still without the replacement card or access to my money. I have called multiple number trying to find info on where my card is or how I can access my money. I have spoken to 5 different call centers and got different answers at every single one. Still no card. My paycheck is direct deposited to this card and I have no access to my check. How can I pay my bills or work without cash and no idea when I will recieve my card?

Took my
1999 nissan altima for a oil change and noticed when I went to the shop to get my motor mount fixed the guy told me my dipstick was missing so the idiot who did my oil change forgot to put my dipstick back in the car what a idiot then they told me they had to look up the video footage I waited an hour and then he comes back and says sorry something else went wrong and I can't get the footage so they told me I had to drive around for a week with out a dipstick because they couldn't help me walmart

People need to be aware that if damage should happen to your vehicle by a Walmart cart on Walmart's property, Claims Management Inc. WILL NOT do anything to ASSIST THE CUSTOMER. Even after their Walmart employees assure you, as they did me, that Walmart will indeed pay for everything to repair your vehicle, just as it was before you parked it on their lot.

I parked my car away from everyone else at Walmart's parking lot early Sunday morning. While cart attendants were visible to me collecting carts, a cart came flying across the the lot and put a huge dent in the side of my new car.

I went inside and told a manager at the customer service desk who got another (loss prevention?) manager for me. While I was waiting, she assured me that Walmart would pay for the damage to my vehicle as it was on their property in their parking lot. Another associate came up and told me the same thing, they always do the right thing and take care of the customer.

A lady came up to the desk, came outside to my car with me, took pictures and and took a report as to what happened. She said she would review the security cameras, which I fully encouraged as I wanted to know what happened too.

She said she would call me the next day, Monday, and make sure that Claims Management, Inc., the company they use for claims, had contacted me to take care of this.

Monday comes and goes, no phone call. No call on Tuesday either. I call Walmart on Wednesday, 11/20 to follow up with the status of my claim. They apologized and provided me with a claim number and told me to contact Claims Management at [protected]. I was assigned a Claims Manager - Megan at ext 57820. I leave Megan a message.

Megan with Claims Management Inc, returns my call just after 9. She's located in Arkansas. In so many words, she tells me that they will not take care of the repair my vehicle needs because they said we had 62 MPH winds and the cart was blown into my car.

On Sunday, we did in fact have storms and high winds in Illinois. There were tornados in our state too. But not at the time that I was at Walmart. This happened at 9:50AM. It was sunny outside. The storms didn't come until 11:30 in my area. Megan, the claims adjuster, is using a weather report that does not coincide with what truly happened, just to get out of doing the right thing. Just to get Walmart out of taking care of their customer.

I told Megan that I would be sure to let everyone know how Walmart does not take care of their customers. Megan asked me why I would slam Walmart and said it wasn't fair to them. I let her know, as I want everyone who reads this to know, if you were promised by several employees that they would be taking care of the damage to your car, then they use every excuse unfairly to get out of it, wouldn't you do the same thing?!

Three years ago my mother passed out and went to the hospital. The end result was that she had 3 times the amount of potassium in her system. As it turned out not only did her Dr. prescribe two different potassium meds for her, one under the name of potassium and the other under the generic name, the pharmacy at the Walmart did not catch it and continued to fill them both. It almost cost my mother her life.
NOW, November 20013 I have discovered that Walmart pharmacy has been filling one prescription Reglan from her current Dr. and an old one from a Dr she has not seen since 3 years ago due to the above mentioned incident!
Walmart will be losing our business, and my mother takes over 15 prescriptions, numerous other health and beauty products, groceries.

I was at the Wal-Mart in Severn Maryland located at George Claus Blvd, and decided to purchase a meal from the hot bar. The hot bar located in the front of the store had old food, no one was attending the front and when I called for assistance was continually ignored by the Deli Manager Patty. I was later informed that Patty is an extreme racist and refuses to replenish the hot bar when customers of color are waiting to be served. I find this behavior totally unacceptable. I was later informed that she is a prone to insult her employees of color and the store manager is aware of the problem and finds it acceptable. Being a customer of color I refuse to purchase anything from her department, but when I went to the Subways the treatment was twenty times worst. The foreign employees of India and South America descent are totally hostile towards any American that wants to place an order with them. The food is thrown together and basically thrown at you, and when they take your money when you pay for your order it is recounted at least five times when the correct amount is given. Their treatment of the American customers makes you not want to shop there.

WE were having a thanksgiving get together. I was required to bring the snacks. There was a sign that said buy 3 packs of chips for $8. Well we only needed five packs. I was charged almost $15 for five packs of chips. I told them that this is false advertising. I told them that they should be charging $2.66 per package instead of $3.17. They then showed me a receipt where I was charged $3.17 for the first two packages and told me that it was already calculated and I was only charged $1.66 for the third bag, yet for bag four and five I was charged $3.17. They told me that if I bought a sixth package then I would get the sale price. At this point my 12 year old daughter interupped and I told her to shut up or she would have to stay home alone when we went to my sister's for thanksgiving. Needless to say we had to return the two packages because they were ripping off. I asked for their skanning code of pratise and they said it did not apply since the price was not wrong. I told them the price was wrong, they refused to budge. This incident made me so angry that when my 2 year old had a dirty diaper I slapped him. Several people called the pigs(cops) on me and they visited my home during thanksgiving. They asked my daughter if this happened and because she was still angry at me(two days later) she told them yes that I had slapped my son for having a dirty diaper. My husband backed me up and said that never happened but they belived my daughter and those other people and threatened to have my children(though I did not touch my daughter) put in a foster home and me sent to anger management.

I was percriped 25 mg of IMITREX, I recieved 50mg . I took the medication not knowing the amount was wrong. I did have a bad reaction to the 50 mg. I went to Walmart and told them about the doses is wrong. I recieved the correct dose for free (value of $17.38) and a $25.00 gift card and a "I'm Sorry". I am not happy and considering moving my family to another pharmacy.