WaterBoss
Reviews and Complaints

After noticing I have excess brine water in the brine tank I did the troubleshooting stated on the owners manual. Nothing changed. I called water boss and spoke to a rude woman named Brittany. Not patient and very rude. She told me to hand drain the water and to call back as she wasn’t going to stay on the phone. I did as she asked and called back. I got a nice patient woman named Jane. Her burping technique worked. She said to try it again the next day to see if it worked. Unfortunately on the brine water removal it didn’t work again. So I called water boss again. I asked to speak to jane. She told me to clean the programer and she would answer when I called back. Unfortunately when I called back I got a horrible rude person named Lisa. She talks over you and is extremely rude. They lost a customer for life. And I will tell social media about this as well. You call to get help and only get frustrated. Lisa and Brittany aren’t good for water boss at all.

I have had a few issues with the Waterboss Pro380 that were resolved quickly by a girl that used to handle these things. She must have moved on. Now I can't get any help at all. They finally responded to my second request by email by asking a question. I answered it via email and have had zero replies in two weeks.

In one year they went from exceptional customer service to non existent. This is now my second and last WaterBoss softener.

I purchased the waterboss proplus 380 10 monrhs ago. I have already had to replace the drive end cap. Called service they sent out the replacement part no charge. Arrived in 4 days. After replacing the bypass assembly ( in/out) started leaking and filling the cabinet with water. after taking apart 3 more times, still leaks. Once again service who informed me there hS to be an o-ring missing ~ after 3 times thing everything apart, having to remove excess from cabinet, I called service again... o-rings are all in place ~ I get the same answer ~ it has now been 2 weeks, unit still leaking water ~ zero help from waterboss ~ I spoke with the supervisor, who told me to hire a maintenance person! DO NOT PURCHASE ~ $700 wasted ~ frustrating that I have spent hours troubleshooting and all they can say ~ if it's leaking you have to have an o~ring problem...currently cannot do laundry or take a shower in my own home... so sad a company that will not stand by their product that supposedly has a 10 year life span ~ unfortunately I did not even get one year! Horrible customer service and product! BEWARE

I bought the softener 3 years (8/24/2019) ago and it has now started to put brown water into water lines after regenerating softner. I have a 5 micron pre filter that removes excess particles before softer works. Is there a maintenance service requirement for the valve? The softer leaks brown water into water lines on both normal regeneration and on power clean regeneration.

I purchased unit from Menards in Springfield.

DONT BUY WATERBOSS SOFTNER SYSTEM - WE HAD TWO neither over 5 years old one just 5 years and the other not even 2 years We replaced our Softner in our house in 2015 have been have water issues for 8 months - it dont work anymore and have had to replace. We put a water boss also in our office / Barn Nov. 2019 that is finished two years will be this Nov. it isnt working either VERY UNSATIFIED~

This water softner has never added water tso the brine tank. I have called several times to the help line and have done everything they have sugjested and have bust in the parts they have sent me to fix the problem. But still no water added to the brine tank, I have added water myself. By adding water myself we have soft water.

Install date 10/20/2020. model #950 the ser.# [protected]. I would very much like to have it ether repaired or replaced! My address is 8170 Old Coventry Cr. Sandy Utah 84093. My cell phone # is [protected].

Thank you
Thomas Kenney

Save yourself hours the guide is the worst guide I have ever came across. It will talk about the fittings that the company doesn't include. It will tell you on most sites not to use PTFE and in the guide but Please use the tape! Or you will have water everywhere. Like I did. After hours of cleaning water up. I went a brought 2 shark bite water softener connections it was that easy. Please save your time. The company has the worst CS ever. Good luck.

In the two years I owned it, I had to get replacement parts for the valves. The board failed twice of which one was covered by warranty. The customer service lady was very rude. I was excited that they were a USA company and fairly local.

Replaced by a GE in the same environment that I was told was causing the failures and no issues for several months. Far better performance over the four major downtime events that I had with this unit. I'm disappointed but at the same time I hope they succeed and fix their issue. They need to focus heavily on the customer service department.

No where on Any of there products boxes or literature or their website does it specify the maximum working water pressure is 70psi. To the contrary it actually lists a maximum working water pressure of 120psi. After purchasing the unit do you discover in the installation manual a tiny note of their actual maximum working water pressure of 70psi. Falure to install a separate water pressure reducing device will cause the unit to dump it's resins and garnet into your sink during regeneration.

A water softener that cannot handle city water and it's standard pressure, failure to inform the customer prior to purchase on Any of their litature except a tiny note in the installation manual is very deceptive. All other brands do not have this issue. I highly suggest to avoid a deceptive company and even more a product that cannot handle it's own stated maximum working water pressure is defective before even being installed.

Also anyone that is on a city water the pressure will fluctuate. when i was installing the unit I had a water pressure of 65psi and met their requirements. But late at night the water pressure exceeds 70psi at the highest point 85psi which is causing thier unit to empty its regeneration contents into my sink. Very very poor design. I highly suggest you avoid their product at all costs. All other brands of water softener that I have installed in the past do not have this issue. The manufature will not stand behind their product and warrenty their own incompetence of a failure to inform the purchaser of their actual maximum working water pressure. Look up the spec sheet for their softeners nowhere will you find this imformation.

Very rude customer support and only want to sell more parts when they have mis-diagnosed my unit. I am an industrial electrician and I deal with equipment and support every day. The rude ladies in this support department treat you like you can't possibly know anything. I have cut my losses and have switched to a GE unit. Not owned by Hague Quality Water Groveport Ohio

I contacted the company and they forwarded new parts. Good for them.

I could not get the new parts to seal, continuous leak. This is probably the worst purchase I ever made. I spent 4 hours on just one of the replacement parts on and off on and off.

I have had it. I shipping this back to them at my expense to there office not their repair service maybe they'll make serious engineering changes. What piece of garbage.

I would not recommend this unit to anyone.

I purchased my waterboss at menards and I noticed recently that they no longer sell them. That was a red flag for me and sure enough six months later my softener started to act up. There are relatively simple things to fix so I called and inquired if the part I was buying woodwork to fix the problem. You could not believe the response I got from the customer service lady. She must get off i'm being rude. I own apartment buildings and I buy water softeners regularly because of the large number of units I have. I deal with a lot of customer service representatives for different appliances but this lady takes the cake. She was rude from the get go. She acted like I had just shot her pet dog. She was absolutely no help and advised me at the park with work and basically told me to order the part and get off the phone. I couldn't believe it I just basically decided that even if I could fix this thing I didn't want to deal with these people so I went and bought another unit from another company. Save your time, money, and mental health by not buying from this company

If you're one of the lucky ones that get a machine that stays working then good for you. But if it fails and I'll bet it does then you're on your own.

No service. The run a round from their tech line. Grossly overpriced replacement parts.

Had several other softeners over years and all lasted 10 to 15 years. Like all appliances they do wear out. But water boss didn't make it 5 years. Resin tank failed and the 10 year warranty meant nothing.

Do yourself a favor, avoid water boss.

I am a landlord in a rural part of Florida. I began installing the WaterBoss 900 softener for my clients to help remove rust. At first I was so happy and amazed and how the product worked. I installed them per the manual and at the time they did not recommend covers or weatherproofing. The unit performed flawlessly.

I had bought a total of 4 units...and hit the 3 year warranty period and EVERY SINGLE WB900 I have installed has had the electronic head FAIL. At first...when the first one failed they happily replaced the head. The customer service was great. This was about 2010 or 2011.

Something happened in 2012. The customer service department started balking at the electronic failures requiring me to produce not only receipts for purchase but installation receipts from my vendors. They questioned dates and took days to respond.

I have bought a total of 5...FIVE units before I quit them and gave up. I now have 2 of the original units (1-2017) still in service and have had to wrap them in tarps and it makes it difficult to fill with salt for clients. The electronic heads are $189 for replacement and I would NOT GIVE them another dime of service!

I have a box of 4 heads left (they replaced 2 that failed under warranty and I kept them). They ALL failed from weather exposure and line surge. Waterboss KNOWS this is happening and is preying on the general public with their inferior design. By the way...the 10 year warranty they offer is on the 'tank'...the solid fiberglass part...nothing else. Who would ship that back to them?

Sorry WATERBOSS. NOT going to recommend you. I will vote with my dollar!

I bought a pro plus 380 on 8/18/2012, we have had issues from day one with it. I have called at least ever few months with a problem and they have sent me different parts each time I have called. The last three times I have called within a 6 week period its been the same complaint. They sent me parts that were just replaced a month before the call so we would continue to replace them thinking it was just a bad parts. They didn't fix the problem either so they sent another part and it didn't fix the problem. The same problem has been consistent since Feb. and now it is May 29th. Water keeps filling up in the tank and no one seems to know why. They told me I could call a service tech to come to my home, but the closes one to my house was over an hour away and I WOULD BE RESPONSABLE for the fee. I spoke to the supervisor RICK who didn't care what problems I was having and kept saying its now not a new unit, no its not but its only a year and half old with the same issues since the day I bought it. He just kept telling me I can call for a service tech or their customer service would keep diagnosing it over the phone. He had the worst customer service I have ever dealt with and wasn't willing to help or understand my point that I just want to talk to someone who can correctly diagnose the problem . I just want to get it fixed instead of it being a ongoing problem. I have to take off work to call them or on my lunch hour. They are open the same hours I work and I always have to take off work and be home so they can talk to me while I'm at the unit. Either way I have lost money by taking off work and when I purchased this piece of junk that they cant fix.

I had no choice but to use this size in a small place in cottage. Concept is of this ws is wonderful but parts are weak.
I have much experinece with the water boss units. The plastic parts are not durable like most other units which have solid or heavier plastic parts to last longer. Lube parts with silicone grease to keep friction down. Parts I had to replace are:
1) I have replaced the brine valve elbow assembly due to the rubber inside the float disinegerated which caused it to not suck brine.
2) I had to replace the drive motor which the gears internally wore out.
3) replaced the filmsy piston slide located inside the drive end cap assembly that cracked and would not suck brine or flush out in the reg cycle.
4) had to take the brine valve housing assembly apart and re-lube the piston assembly with silicone grease which was sticking and wearing out the magnet dish assembly.
5) had to replace the magnet dish assembly 2x:s do to being worn down on one and the other fell totally apart in pieces.
If you start having problems I would have just go ahead and replaced the whole drive end cap assembly since that is where all the weak easy to wear and break parts mostly are and also replace the brine valve elbow assembly. Being a assembly eng I took time to break down all the parts and had time to see where parts were becoming loose and cracking. If you use iron out (use only if you had to) only add it at the bottom of the tank before you add salt. Iron out disinagrate plastic parts and eats metal so do not pour it on top of salt. My unit so far runs at the time I set it on delayed reg time at 4am.
I set it this way...
Hc (high capacity)
96 canceled
Delayed mode (4am)
45 hardness
I do add 1/2cup iron out once a month at the bottom of the tank when you see water, then add 1gal water and salt over the top of it so it won't corode parts.

DO NOT BUY THIS UNIT. All the complaints you read about it are true. I am going to throw the unit away and chock up my losses, before i have more headaches with it. DON'T BUY