WaterBoss
Reviews and Complaints

Just spoke to a snarkey little [censored] who knew it all but could not address my problem.

Don't understand how a company with such poor customer service can stay in business.

Their "customer service" is a joke. The manual is misleading. Model 950.

I came here to voice my frustration, but I can see I'll be but one voice among a multitude. So, I won't bother going into a bunch of details. I'll just say this: I've been wrestling with water boss machines for 8 years, constant hassle. The customer service line will cause you to lose faith in humanity. Find another solution, whatever it takes. Don't buy a water boss.

My 2 cents...
I stumbled across this website quite by chance, not because I was looking to [censored] about Waterboss, I was looking for where to order parts. The wall wart transformer on my softener died. I'm not pissed off. I make my living in technology and if there is one thing I've learned is that nothing is made in Heaven. Wall wart transformers die for a number of reasons. I own the Waterboss 900IF iron filter and a Waterboss softener. I live out in the sticks with well water and the well would function better as an iron mine than a water well. I purchased both units at Menards online and picked them up at the local store. Both units were purchased and installed by myself at the same time. They have given me nothing but excellent service for better than 7 years now. If you follow the installation instructions and start them up according to the directions- guess what? They work! Oh, by the way the installation manuals also tell you what regular maintenance to perform and how to perform it- all softeners and filters require some maintenance from time to time. Orifices get clogged, "O" rings get hard and need to be replaced, etc., this isn't the result of faulty design, it's the fault of the crappy water you have going through them. If you Google complaints on (insert any water filter manufacturer here) from Culligan on down you will find endless websites filled with [censored]ing so Waterboss isn't the Lone Ranger here. Just reading the posts here I suspect that there is a lot of pertinent information conveniently left out to bolster the case of the person doing the [censored]ing, there always is. In my line of work, one thing I've learned is that most people couldn't follow directions even if they wrote them themselves. I would champion a guess that this is probably the bulk of what is going on here...

OH YES, I TOO SPOKE WITH A RICK ALSO...HE WAS HORRIBLE. HE ACTED AS THOUGH I WAS TAKING UP HIS TIME. HE IS SO RUDE. DO NOT BUY A WATER BOSS. SAVE YOURSELF THAT HEADACHE.

OK, IN CAPS BECAUSE I AM SO DISGUSTED WITH WATER BOSSES SO CALLED CUSTOMER SERVICE. NO CUSTOMER SERVICE. RUDE and SARCASTIC. I TALKED WITH ERIC WHO WOULD NOT GIVE ME THE NAME OF THE OWNER OF THE COMPANY. HE SAID HE WAS THE OWNER. I JUST PAID 400 dollars for a piece of junk. MENARDS WILL TAKE IT BACK...AND THAT IS WHAT I WILL DO. I AM GOING TO FILE A COMPLAINT WOTH THE BBB. DO NOT BUY A WATER BOSS...DO NOT BUY A WATER BOSS. THEY DO NOT WORK. SAVE YOURSELF A HEADACHE. DO NOT BUY A WATERBOSS. LINDA COMER, [protected] IN MICHIGAN. THE

I had the EXACT same treatment by Rick regarding my NEVER FUNCTIONING Iron Filter. I will never buy a Water Boss again. Horrible customer service.

trust me when I say there is one instance occurring in most of these complaints...most were bought at a lumberyard. label me a conspiracy theorist if you want, but I was in the plumbing trade for 15 years, and the ones we sold were always more money, and for a reason. you pay for what you get. I never had an issue with the one I bought from my employer, nothing but issues with the 2 I have got from Menards.

Folks, there is a difference, and the lumberyard is selling the generic models. my 2 pennies anyways.

p.s.i can also take apart and install parts blindfolded with one hand tied behind my back.

I purchased a WaterBoss Iron Filter from Home Depot. It worked fine for about a month. As soon as I began having problems I started calling customer serve. I have never been treated so rudely or with such disrespect in my life. All they would do was send parts. I had the installer come out and he disconnected the iron filter and the water cleared up. I flushed my hot water heater for three hours and it looked like sewage. The filter was actually bringing contaminants into the water system. Then I was referred to "Rick". What an arrogant, patronizing jerk. Finally, I filed a complaint with BBB and got Rick's attention. After weeks of negotiating we reached a settlement. Once BBB closed the case Rick reneged on the agreement. Beware of WarerBoss!

I was looking at Menard's for water softener and thought the WaterBoss would be a good buy because of its size. I came home to do an internet search and came across this sight and boy, am I glad I did. Thanks for taking the time to post your comments, you have saved us a probable
nightmare.