WaterBoss’s earns a 1.8-star rating from 24 reviews, showing that the majority of homeowners are dissatisfied with water softening systems.
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Poor product design, terrible customer support
After sending three messages to WaterBoss's on-line help department and not receiving a reply to any of them, I called their technical service people today because my new water softener exhibited a problem yesterday. This problem was not related to the original problem that I tried to contact them about. What I experienced when I called WaterBoss technical...
Read full review of WaterBoss and 29 commentsTerrible customer service
I just got off the phone with Waterboss customer service. I have owned one of their water softeners for about 5 years and the thing has not worked properly since day one. (Well documented by their own reps.) I just had to buy a 45 dollar part that may or may not work and I can't return it if it does not work. I voiced my complaint to "Rick" and his response was, "OK Sir.' and then hung up. DO NOT BUY A WATERBOSS PRODUCT! Lousy products and lousy support afterward. You would think that a company that charges a premium, typically $200 more than a comparable water softener, would step up to the plate and bend over backward to help customers. I guess not. I repeat, DO NOT BUY A WATERBOSS PRODUCT! You will regret it.
The complaint has been investigated and resolved to the customer’s satisfaction.
Faulty waterboss 900 timer!
I cannot recommend the Waterboss 900. In addition to myself, my brother bought one and we both had problems. He had to replace his timer within the first week. They say the part costs $180, but since it was under warranty, they replaced it free. The company wasn't as successful in diagnosing the problems with my unit and it took 5 months before it began to work. Ultimately, it was the same problem... the timer. Finally, the company representative sheepishly told me it was a problem they were aware of and they were trying to fix. Once it started to work, it seemed to work o.k., but my confidence in the company and the produce is shot. I'd suggest looking at something that manufactured well enough to work when you first bring it home.
Their "customer service" is a joke. The manual is misleading. Model 950.
Terrible customer service from WaterBoss
I just got off the phone with Waterboss customer service. I have owned one of their water softeners for about 5 years and the thing has not worked properly since day one. (Well documented by their own reps.) I just had to buy a 45 dollar part that may or may not work and I can't return it if it does not work. I voiced my complaint to "Rick" and his response was, "OK Sir.' and then hung up. DO NOT BUY A WATERBOSS PRODUCT! Lousy products and lousy support afterward. You would think that a company that charges a premium, typically $200 more than a comparable water softener, would step up to the plate and bend over backward to help customers. I guess not. I repeat, DO NOT BUY A WATERBOSS PRODUCT! You will regret it.
The complaint has been investigated and resolved to the customer’s satisfaction.
I came here to voice my frustration, but I can see I'll be but one voice among a multitude. So, I won't bother going into a bunch of details. I'll just say this: I've been wrestling with water boss machines for 8 years, constant hassle. The customer service line will cause you to lose faith in humanity. Find another solution, whatever it takes. Don't buy a water boss.
If you are contemplating the purchase of a water softener...I would not recommend WaterBoss! I have a small leak in a fitting and they will not sell me the part that they assemble unless I Purchase an entire assembly and pay $63! The part, as pictured adds $3 dollars to the cost. You will note that part #8 and #9 are what I need along with 3 inches of 1/4 inch tubing and a female compression fitting. They will sell me the part I don't need along with the ones I do need for $66! I told them glue is cheap and when the entire unit fails...I will be talking to their competition!
Same happened to me !
No customer service just rude, malicious and indifferent people answering the phone !
My 2 cents...
I stumbled across this website quite by chance, not because I was looking to [censored] about Waterboss, I was looking for where to order parts. The wall wart transformer on my softener died. I'm not pissed off. I make my living in technology and if there is one thing I've learned is that nothing is made in Heaven. Wall wart transformers die for a number of reasons. I own the Waterboss 900IF iron filter and a Waterboss softener. I live out in the sticks with well water and the well would function better as an iron mine than a water well. I purchased both units at Menards online and picked them up at the local store. Both units were purchased and installed by myself at the same time. They have given me nothing but excellent service for better than 7 years now. If you follow the installation instructions and start them up according to the directions- guess what? They work! Oh, by the way the installation manuals also tell you what regular maintenance to perform and how to perform it- all softeners and filters require some maintenance from time to time. Orifices get clogged, "O" rings get hard and need to be replaced, etc., this isn't the result of faulty design, it's the fault of the crappy water you have going through them. If you Google complaints on (insert any water filter manufacturer here) from Culligan on down you will find endless websites filled with [censored]ing so Waterboss isn't the Lone Ranger here. Just reading the posts here I suspect that there is a lot of pertinent information conveniently left out to bolster the case of the person doing the [censored]ing, there always is. In my line of work, one thing I've learned is that most people couldn't follow directions even if they wrote them themselves. I would champion a guess that this is probably the bulk of what is going on here...
OH YES, I TOO SPOKE WITH A RICK ALSO...HE WAS HORRIBLE. HE ACTED AS THOUGH I WAS TAKING UP HIS TIME. HE IS SO RUDE. DO NOT BUY A WATER BOSS. SAVE YOURSELF THAT HEADACHE.
OK, IN CAPS BECAUSE I AM SO DISGUSTED WITH WATER BOSSES SO CALLED CUSTOMER SERVICE. NO CUSTOMER SERVICE. RUDE and SARCASTIC. I TALKED WITH ERIC WHO WOULD NOT GIVE ME THE NAME OF THE OWNER OF THE COMPANY. HE SAID HE WAS THE OWNER. I JUST PAID 400 dollars for a piece of junk. MENARDS WILL TAKE IT BACK...AND THAT IS WHAT I WILL DO. I AM GOING TO FILE A COMPLAINT WOTH THE BBB. DO NOT BUY A WATER BOSS...DO NOT BUY A WATER BOSS. THEY DO NOT WORK. SAVE YOURSELF A HEADACHE. DO NOT BUY A WATERBOSS. LINDA COMER, [protected] IN MICHIGAN. THE
I had the EXACT same treatment by Rick regarding my NEVER FUNCTIONING Iron Filter. I will never buy a Water Boss again. Horrible customer service.
trust me when I say there is one instance occurring in most of these complaints...most were bought at a lumberyard. label me a conspiracy theorist if you want, but I was in the plumbing trade for 15 years, and the ones we sold were always more money, and for a reason. you pay for what you get. I never had an issue with the one I bought from my employer, nothing but issues with the 2 I have got from Menards.
Folks, there is a difference, and the lumberyard is selling the generic models. my 2 pennies anyways.
p.s.i can also take apart and install parts blindfolded with one hand tied behind my back.
I purchased a WaterBoss Iron Filter from Home Depot. It worked fine for about a month. As soon as I began having problems I started calling customer serve. I have never been treated so rudely or with such disrespect in my life. All they would do was send parts. I had the installer come out and he disconnected the iron filter and the water cleared up. I flushed my hot water heater for three hours and it looked like sewage. The filter was actually bringing contaminants into the water system. Then I was referred to "Rick". What an arrogant, patronizing jerk. Finally, I filed a complaint with BBB and got Rick's attention. After weeks of negotiating we reached a settlement. Once BBB closed the case Rick reneged on the agreement. Beware of WarerBoss!
I was looking at Menard's for water softener and thought the WaterBoss would be a good buy because of its size. I came home to do an internet search and came across this sight and boy, am I glad I did. Thanks for taking the time to post your comments, you have saved us a probable
nightmare.
My softener has worked very well now for 4 years. The only issue I have is that the tank is leaking out the salt. There is not a crack or hole in the tank. I am pretty sure the tank was made poorly. What I think is happening is that the plastic molding process was poorly done and the plastic is porous so the salt is getting out by osmosis. If the plastic was dense enough, it would not be leaching through. I have sat it on a tray and now have a garbage bag around it to prevent the salt from getting on my floor. I have had a couple friends ask me about it. The warranty is past helping, but I have had other comparably priced softeners that have not had this issue. If it has any other issue, I'll buy a competitive unit like Sears.
The response I got from Waterboss for the same problem is "don't shake the bag". I'm assuming they meant don't empty the salt bag completely when filling although that was never clarified and they don't answer any more.
So, I totally emptied the softener, restarted it with new salt and left the dust in the bag - guess what! Same fricking problem! Had them for years, (on my 2nd one) support used to be great but has totally gone downhill - never again!
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Overview of WaterBoss complaint handling
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WaterBoss Contacts
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WaterBoss phone numbers+1 (800) 437-8993+1 (800) 437-8993Click up if you have successfully reached WaterBoss by calling +1 (800) 437-8993 phone number 0 0 users reported that they have successfully reached WaterBoss by calling +1 (800) 437-8993 phone number Click down if you have unsuccessfully reached WaterBoss by calling +1 (800) 437-8993 phone number 0 0 users reported that they have UNsuccessfully reached WaterBoss by calling +1 (800) 437-8993 phone number
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WaterBoss emailsinformation@aosmith.com100%Confidence score: 100%Support
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WaterBoss address4343 S Hamilton Rd, Groveport, Ohio, 43125, United States
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Just spoke to a snarkey little [censored] who knew it all but could not address my problem.
Don't understand how a company with such poor customer service can stay in business.