Wells Fargo
Reviews and Complaints

I have had an account at this bank for 8 years and a credit card for 7 years. I have always made payments ahead of time for 7 years. There has always been at least 180,000 USD in my account. Now, I received a message that my credit card has been suddenly canceled. This is a very disrespectful behavior. I will close all my accounts at this bank tomorrow

My last name on my credit card is correct, Cook. However my rewards and transfer of funds has my former last name Donaldson.

I sent you all my documentation because I don't have a Wells Fargo branch where I live in Dover Ohio.

I sent a marriage certificate, a letter with a notarized signature, copies of my driver's license and passport.

I have completed my end of requirements however you have not completed yours on your end.

Regina Cook

Card ending in 9483.

Hi I was promised a bonus for opening up this account and it’s been way over the time frame I spoke to a representative and she said I had to make $500.00 in deposits to receive this bonus, well I still have yet to receive it not to mention I would love to set up direct deposit for this account but I can’t do that until I receive the bonus I was promised, I need to be able to trust the bank I am working with and rite now this will be the third time I was told something and here we are and everything I was told by each agent was the same answer but yet still lies

I have had a No Fee checking account with Wells Fargo for the past 22 years, Everything was fine. A few days ago, I received a letter from Wells Fargo saying that they will close my checking account within one month for no reason. It causes me a great deal of work to switch banks and accounts.

Wells Fargo has such poor attitude, rude practices, and is unprofessional in business. I am calling the CEO to design and to be replaced.

After 2 weeks the person receiving the check never got it, so I went into the bank to cancel the check and I was given an appointment for 10 am the following day. When I arrived 10 minutes before my scheduled time 10 am I waited about 5 minutes and the lady told me that she did not know how long before she would be finished with the client she was working with and there was another client waiting in front of me. Now at this time it's already 8 minutes after my appointment time and she had no idea how long it was going to take. I just want to stop payment on a cashier's check. This is day 3, how long does it take to stop payment on a possible lost check.

I represent Bruce W. Blume and Nancy K. Blume, 13137 US Hwy 281, Redfield, SD 57469. Wells Fargo has failed to release their 180 Day Redemption Collateral Real Estate Mortgage on Lot Two (2), except West Seventy Feet (W 70') thereof, Redfield Industrial Park, Redfield, South Dakota. No money is owed. The original amount was $147,000. The Mortgage was recorded December 26, 2000 in Book 226 of Mortgages on Pages 192-196 at the Spink County Register of Deeds in Redfield, South Dakota. The Blumes have repeatedly requested that Wells Fargo release its mortgage as the property has been sold. The mortgage is preventing the closing of the sale. The mortgage is currently slandering the Blume's title to the land. If Wells Fargo does not release its mortgage the Blumes will file a lawsuit. Paul J. Gillette, Gillette Law Office, PC, PO Box 60, Redfield, SD [protected] [protected]@gilllettelaw.net.

In May, 2022 I applied for a refinance loan through Wells Fargo. At the time I was involved with a lawsuit of Finch A/C. They charged me 15,000.00 for an air conditioner. I took them to court. My lawyer suggested that I quit paying them. Wells Fargo told me that the only way that I could get a refinance was to pay the 15,000.00 to Finch. My lawyer advised me not to pay them and I cancelled the loan. Six months later I won the lawsuit.

Since then Wells Fargo has declared war on me. I had bill pay and they refused to pay the bills. I had to change my debit card 7 times in the past year because of fraudulent charges. They stopped sending me my statements and made it impossible for me to access my account online. I have not been able to access my account online since October, 2022. The only way I can get my account balance is calling [protected]. I call this number at least twice a day because I do not trust them.

I have paid my paypal account using Wells Fargo for the past 15 years Since September, 2023 I have not been able to pay it. Wells Fargo says my account is invalid. In August, 2023 I paid my light bill of 350.00. They held the payment out for 3 weeks, citing "security" reasons. I am filing a grievance withj the Federal Banking Commission for their criminal behavior.

Craig Tooley at the Hamilton Branch, Sioux City, Iowa provided really poor customer service. He walked up to us in the lobby and proceeded to discuss our personal banking situation in the lobby rather than taking us into his office. He was rude and unhelpful. Additionally, I had left a voicemail and email and he did not return my message. We had to go to the brand and track him down. He gave false information regarding the Bank Secrecy Act. He is a poor example of a branch manager. I would like to know who he reports to as I am sure this is not the type of person the company wants running a branch.

My son had an individual contact him representing himself as wells fargo rep, said there was fraud on his account and he wanted to make him aware of it - he knew my sons user name and his password and was actually in my sons account as he was speaking to him, asking about other transactions,,,,he told him he would need to enter in a new password to open the new acct and close out the one there is fraud on - my son, thinking for sure this was legit as he was actually in his account, said a new password.,.,.,,.With that, 1000 was taken from his account - only after that did another wells fargo rep contact him to tell him fraud was perpetrated against him ---- wells fargo refuses to honor his transaction - this was someone who was actually in his account - so it very well could have been a wells fargo employee - 1000 was stolen from him - he is a former marine, he has been with wells fargo for over 22 yrs, and i am a long time wells fargo customer asd well - it is horrendous that you people will not allow him to have his transaction honored by you as a scam and return his money to him...I think it was an inside job of wells fargo...My son went thru horrible stress after losing the thousand that he needed to pay his rent, child support, etc - and you people wont stand by your wells fargo name, i want his money returned to him!

We are complaining about our line of credit ****5980 that they have stated that we changed and have not been able to drawn on for years it started in 2020 and we keep getting that it is up to end 1/13/2024. We have disputed this numerous times in writing and calls(started in 2020 when we noticed issue) keeps going to mendiation but no resolve. We also noticed the balance increases even with our extra principal only payments made. On september 5, 2023 we we issued a check for $200.00something about in COVID related payment suspension they are enclosing check for any issues the loss of access may have caused. they are apologizing for any inconvenience. To which we did not cash. However this is admittion they are making to wrong do on our account. We want investigated immediately and our line credit extended and balance corrected.

My mother is the owner of 201 Vance Street, Reidsville, North Carolina 27320. Her name is Betty Doris Reid and my name is Kenneth Reid. It was like out of the blew that I was contacted and asked do I want to sell the house. My Mother passed away in 2022. Her name should be on the deed. Wachovia also asked us to come in the back to the vault and we signed documents/instruments. I'm her last but also the youngest son living. Anthony Slade's (eldest Brother) name signed also.

[protected]

[protected]@aol.com

I received a response to my previous complaints from Wells Fargo(WF) legal department and Executive Resolution Specialists. I have to say that the platitudes in their responses continues to be rather sickening but more importantly, they never address the intentional hurt Wells Fargo caused numerous homeowners for its own benefit. Since your people won’t address the real problem directly, let me give you a scenario.

This has been going on since 2010 to 2015 or so and I've asked WF to address this appropriately about six or seven times since them. CFPB is toothless.

What would you do, for instance, if you were laid off your job and in a few months, your interest only mortgage rose 50% overnight into a 30 year fixed? In the next few months, your mortgage company is foreclosing on your home, a home that you share with three young children. Oh, and by the way, you suffer from clinical depression and major anxiety. I told WF of my disability and requested a reasonable accommodation at the time-do you know what my reasonable accommodation was? It was to speak to a human so that I could explain the situation and have it explained to me. My reasonable accommodation was just asking for customer service. Sounds crazy? No, WF purposefully had no customer service. Well, the mortgage company directs you on its website what you should do and to reach out to said mortgage company. You do it, obviously.

In the process of reaching out to your assigned home preservation specialist, you tell them of your disability and that communication is therefore critical. So, you’re given the phone number of this person and you speak to him (Jason Washington) at length about what’s required. Seems simple enough, right? Well, over the course of several months that turned into years, you’ve done everything asked of you and submitted these documents, bank statements, tax returns, household expenses, reasons for the hardship, pay stubs, etc. You get those and send to your home preservation specialist. And guess what, you don’t hear anything for a month and a half until he calls you and leaves a message stating “please call me.” So the process starts all over. So, you get them together and resubmit, only to hear another 45 days later on your answering machine that “we must have current documents.” Keep in mind that you’ve already faxed this several times as well too, to no avail. I’ve included a few fax cover pages as an example of the one way communication. So, this mess has been now going on for years, yes years.

Meanwhile, you call him to try to get to the bottom of this, only to reach his voicemail that says “We’re sorry, this voice mailbox is full.” You do this probably 50 times over the next month in hopes that he’ll pick up the phone. Keep in mind that your anxiety is bad enough and this is greatly exacerbating it. You try to reach out to others at the bank for help but they all tell you, “keep working with your home preservation specialist.” By the way, they can’t believe you when you tell them how many unanswered calls you’ve left, This went around and around for more than two years. We had at least 3 different home preservation specialists assigned to us and all giving us the same runaround. While it sounds inconceivable that a situation that appears easy enough to solve can’t get rectified as customer service is non existent. By the way, you’ve been fortunate enough to borrow money from your family to get your mortgage current again. Finally, you contact your congressman, and he contacts your bank. Then and only then does your bank respond. Only then, did WF answer us via another assigned WF person.

Keep in mind that Wells Fargo gladly accepted Federal Government bailout money.

1. Blatantly and knowingly having far too few Home Preservation Specialists whose

voicemails were full and who never answered their phones.

2. Switching mortgages from one preservation specialists to the next so the process would

have to be started over, again.

3. Delayed reviews of submitted documents so that when they were eventually reviewed,

they were deemed outdated and therefore, updated documents were requested over.

and over and over again in an endless loop.

4. Emails were not permitted

5. Letters sent went unanswered

Wells Fargo purposefully and for their own gain, set me up for failure and put us in a position.

where not signing any document put in front of us, no matter the terms, was not an option. It matters none that Wells Fargo sold my mortgage to SPS because I’m still trapped in this ridiculous loan. Wells Fargo put my family and I through hell. From what I've been through, Wells Fargo should pay off the mortgage for me. Short of that, I'm respectfully requesting a reduction in terms from a ridiculous 40 years to 15, given my present age of 59, and a reduction from $1443 per month to $800. Keep in mind that my HEMAP loan adds $150 to this.

Richard Loeffler

306 S Pasadena Drive

Pittsburgh PA 15215

[protected]@gmail.com

Well Fargo issued a fraudulent card in my name and this person used this card to take money out of my account, also they allowed this person to withdraw 7000. 00 from my brokage acct. never once was I contacted by Well Fargo, Now they are refusing to reimburse me for my lost, The fraudulent account was created on August 24 with Well Fargo sending the fraudulent card directly to the fraud, even though this fraudulent person did not live in my state. They sent me a memo stating that it was a fraud case but still want to penalize me. This person with Well Fargo assistance took $3000.00 from my checking account and $7000.00 from my brokerage account. Well Fargo assisted this fraudulent person to my money and now refused to make me whole.

May 12, 2022 I received a phone call from someone claiming to be a Wells Fargo employee, telling me someone was attempting to withdraw money from my account. He asked if it was me and I said no . I told him I wasn’t comfortable talking to him and he assured me he was from Wells Fargo. Gave me his name and employee ID number. Then said look at the back of the debit card and see that the number on my caller ID was the same as Wells Fargo customer service and it was. Some how he was able to ask about some former transactions we had made and we verified that we had done those. He said he was going to close down our accounts so that no one could tamper with them and that we would need to go to the nearest Wells Fargo bank the next morning to open new accounts. When we woke up the next morning we have lots of texts asking if we wire transferred money from our account. Of course we went to the bank and told them what happened. Then we found out someone had done a cash advance on our credit card and then wire transferred all of our savings out of our account. Wells Fargo refused to reimburse any of our money to us.

on several occasions since may 2023 I have been going back and forth with the loss prevention department and now as of 09/20/2023 the other bank city national bank sent a letter of indemnity to Wells Fargo on my behalf so that Wells Fargo can release my funds ? now today Wells Fargo bank 09/21/2023 is saying that the letter of indemnity isn't good enough.

In may 2023 Wells Fargo bank put a hold on my account because I received a wire transfer from the sell of a property now when I disputed some other transactions it alerted city national bank and they recalled the wire but after that city national bank issued me a check in the same amount of the recalled funds threw the escrow company I that was involved in the sale. there was a total of 12,000 left in my account from the disputed transactions I disputed before the wire transfer even came. now Wells Fargo is saying I'm not entitled to these funds even after proving that there was no fraud.

I called to report Wire transfer Fraud at 4:30Am on Augest 24 to report this and they told me I would need to go into the Bank at 9: AM. The banker at Wells Fargo got me a case number WFW230825 001096 and gave me a number I could call to check up on the status [protected]. I called the number and No one could help me. They told me to go back down to the bank. That didn't work. On Sept 1 I got a letter from Claims Assistance center and it said that I authorized a wire transfer. I told them it was not me. Thiat was all my Social Security check $3000. The Scammers name is Jonkerria Dumas.I have been with Wells Fargo for 20+ years and they treat me like a criminal. Wells Fargo said In a letter they consider my inquiry To be closed. I never got a chance and No one from claims talked to me. NO HELP. Poor customer service or NO customer service claim# [protected]. I hope someone cares. I don't feel my money is safe I the bank. This money pays my bills. The bank is supposed to be safe I Don't think so.

I opened a savings account for $25000 because there was a promotion. Earn $525 if you leave the money in for 90 days. Now Wells Fargo does not want to give me the $525. I went to the branch in Glenview, IL to withdraw my money and found out that the promotion is not being honored. The banker called customer service and they are looking into it to see who is at fault. Really? I put the money in the bank and left it in for 90 days. I did my part and now the bank has to think about it.

On 9/7/2023, I processed a wire transfer from my Wells Fargo account to my account at Chase. I received email confirmation from Wells Fargo that the wire was going to be processed on 9/8/23. In the morning of 9/8/23, I received a text message from Wells Fargo letting me know they were going to take 3 days to process my wire due to security concerns. Both my husband and I called Wells Fargo in the morning and afternoon of 9/8/23. During the two calls, Wells Fargo customer service representative confirmed our identities and spoke with us about our Wells Fargo account and the wire transfer. We were informed during both calls that even thought they confirmed we in fact requested the wire and that the transaction was legitimate, that Wells Fargo would still hold on to our cash until 9/12. We needed the wire transfer to be processed on 9/8 because we had a deadline on a transaction with Chase. Because Wells Fargo is still holding on to my cash, I am being penalized with interest, fines, and late fees at Chase. Wells Fargo is holding my cash hostage.

Wells Fargo has stolen $822.50 of funds that were supposed to be deposited into my Wells Fargo account on July 27th 2023. They are claiming they cannot find the "missing" funds, although the sender/payee has full verification that funds from her Bank on America Account WERE deposited and sent to my Wells Fargo Zelle Account. I've called Wells Fargo three different times and they keep disconnecting me and refuse to resolve my complaint. I'm beyond frustrated as this is NOT wells Fargo's money for them to keep or steal! See correspondence and attachments for more details.