Wells Fargo
Reviews and Complaints

i have a business account which is a small self employed operation of which i have a business account with wells fargo. I also have a personal checking account. On sunday i called the customer service to ask for help regarding depositing a check written to my business, they told me i could deposit it into my account at an atm. I did not know my business card had a pin at all so i asked the wells fargo representative if i could deposit tis check into my personal account and it be available, i made sure it would hbe bc its all the money i had to operate on. she informed me it would be available the next business day. I deposited the check as advised and it was held for whatever reason they still havent told me and now i have bounced a check and they have charged me a nsf fee bc i had no money in the account as a result of what they told me to do. my business is quite surely going to fail now becuase of this and they do not seem to care nor will they resolve this so i can keep my business going. since the beginning of this year i have deposited 56000 in one account and 34000 in another. i have proven adequate at handling my own funds yet i am not allowed to them apparently.

[protected] we are counter suing for "reckless endangerment"and "depraved indifference" as of march 5th 2021 we filed it. We are looking for elderly who died in 2020 due to wells fargo or any bank summoning them into covid 19 danger. Surviving spouses and kinfolk and friends please contact us at [protected] ready to provide as much info as you can. If enough people contact us our lawyer will be able to file a class action and expand the lawsuit to "involuntary manslaughter" if we can prove the banks are killing the elderly. Any younger people who died from covid 19 while being sued be sure to contact us if you know about it. Anyone providing verifiable evidence will be rewarded when the lawsuit is won. Please leave a voicemail or text. Thankyou, Ed

I received this message.
12-31-20/8:19am Tracey from executive auto office Wells Fargo auto calling reference to a complaint that was referred to their office. 1-04-21/10:30am spoke to Tracey she was just extremely attacking me about the times I called about my check. Finally she said to me that I had 2 case #'s it was there fault she was going to delete her case & leave the other one. I also received a letter from her dated 12-30-20 that no one has answered my question on it. 1-11-21 I called the Wells Fargo executive auto office spoke to Linda filed a service case complaint to Tracey T. case#[protected] On 1-15-21 I received a response from Iran O. Executive Resolution Specialist apologized to what happened this didn't solve anything or never answered my questions of Tracy's letter, other check issued and why I have to case numbers. Wells Fargo admitted error then I want the other check that was made out to me. It's not my fault why I was treated bad by Tracey. Til this day nothing hasn't been resolved. Thank you and hope you can resolve this issue.

I was recently charged a phony finance fee and phony cash advance fee on my Wells Business Platinum card. I paid my bill on time before the due date as always when my statement came I saw a finance fee and phony cash advance fees of $356.43. When I called to find out why I was transferred around to 6 different departments was told different things by different customer service people. One of the things I was told was they can charge me a fiance fee whenever they feel like it thats in my agreement. I asked well you have to have a valid reason to charge me a fiance fee and cash advance fee. They then told me that I didn't pay the amount due on time? I asked them well how much did I not pay on time then according to your records they couldn't give me a answer. "I don't know how much you paid, I was told, I can't see that on my screen. I said well I'm looking at my statement right and I see I paid the balance due 4 days before it was even do. Then they just told me well where giving you a credit back now so basically drop it. I told them I would like see a document that says they can charge a fiance fee whenever they feel it even if you pay your bill on time and don't do any cash advances. It has caused me a extreme amount of stress since this is my company business card I use it a lot. I'm in the process of switching banks know every bank I've talked too has told me if you pay the amount due by the due date you will never have any finance or cash advance charges. So I think Wells is an unstable bank I would not recommend them to anyone right now. Honesty seems to be an issue with them. I'm still waiting on my refund I was told I would have in a few days but hasn't happened yet after 10 phone calls with all the dates and times recorded. Wondering if this is happening to other Wells customers as well? Also I can provide all the proof it's in my statements.

To Whom it Concerns-
Loan Number: [protected]
FHA Case no: [protected] 0

We hope to sell our house with a closing date of 02/26/2021 - this partial claim has to be satisfied to clear the title.
We submitted the notarized loan agreement for the $2093.95 to Wells on 11/28/2020.
We understand that because this is a FHA loan, the Partial claims mortgage is paid to HUD (Thru Novad). This secondary loan is fixed and does not accrue interest, but to pay it off they have to have a formal calculation to pay it off.
In requesting this pay off we submitted the required paperwork on January 14th. Novad for HUD has no record of claim being filed, so they cannot provide the payoff number for us to pay off the $2, 093.95.
Wells Fargo has not filed the claim with HUD - therefore HUD (thru Novad) cannot do the formal payoff calculation.
The Loss Mitigation unit tells me they filed a form with Allegheny Co. Dept. of Real estate to register the claim on 12/15/2020. Wells has not received confirmation of registration, so therefore Wells cannot file claim with HUD - thru NAVAD.
We just want to pay the $2, 093.95 to clear the title so we can sell our home.

I have tried to use my Wells Fargo platinum card to make a purchase on Feb 5, 2021. The fraud department cancelled my request. They sent me a request to enter my transaction over and I did which was a pain. I did, and they sent a fraud text message to me to reply a Y or the option to STOP the transaction for which I replayed Y and they accepted. The transaction showed to be pending. It stayed as pending May 5, 6, 7, 8 and 9th. today on the 10 it was removed as a pending transaction and the order was cancelled. I called Wells Fargo fraud and they could not explain it and had me enter my order for the 3rd time and told me my ordered was approved for the 3rd time and I was told to wait again. This is been a problem in the past with Wells Fargo with other transaction. When I talked to Margreta she accused of me threatening her and became very defensive. That is the only reason I included her name.

I am writing today in one last effort to keep Wells Fargo as our mortgage company. I am also considering consulting an attorney. I have had our home mortgaged with WF since 2001. Last March (2020) I was laid off due to COVID and was offered relief through WF. I was informed that the payments would be deferred while I was laid off and added to the back of my loan. While waiting to return to work, I was sent loan information that I never agreed to and was told that I had 30 days from the date of the loan to have a notary seal. The notary was to call me, after many days of not hearing back, I contacted WF and they provided me with the notary. No one returned my call. I went to my own notary and sent the information back to WF having no idea what we signed. After being called back to work in June, I made a double payment the first week to avoid being behind on any payments. This was recommended by WF. As far as I knew everything was fine with the terms of my loan and my payments were being withdrawn weekly. On Wednesday, 1/20/21 I received my first call from WF explaining that my mortgage payment was going to be late if I didn't make a payment right then and there. I asked how it was late considering it was an auto withdrawal. The associate said I missed a payment in November 2020, I asked how considering it is an auto withdrawal. He was unsure and said he needed to research. I asked him why no one contacted me and he said they did in October and that was the month I actually missed a payment. I said I never had a voicemail, letter or an email stating this. He said WF does not leave messages. I asked him to send my payment history. It was never sent. My husband called WF that evening to try and figure this out. Again, we were told they could not explain it and gave us a supervisor (I have her information if needed). She said that we did not miss a payment in November or October but actually in June. My husband asked how that was possible and she said we never made a double payment when we started our loan again after I was laid off. He provided banking numbers to the associate and she said she could see that payment but did not have an explanation other than the payment posted "in the wrong place". She said she would research and call us back. I am still waiting for her to call back. Yesterday, Monday 1/25/21 I received a phone call from a man who mentioned he was with the Executive Offices nearly 10 times. Honestly, I can give a hoot about his location. I explained all of this to him and his response was I should never have signed the loan that needed notarized but understood I had to in order to keep our home. He also said that the payment I missed was actually from April 2020 (this was during the time I was not paying due to COVID relief). I also told him I thought we were being scammed as no one has provided any proof yet that I missed a payment, he said he send a print out of the past 24 months of my payment history. I still have not received this. My complaint is this, how is it that I missed a payment not in October, but November, but no it was June, but wait we actually meant April? There is 0 consistency with this story. I can provide all of my payments that were made, however, WF cannot provide me with the payments they received. Also, if this is WF's idea of COVID relief in a time where I lost my job unexpectedly, that is Corporate America at its finest and the very reason I am seeking a local bank to take over my mortgage verses a corporate bank. Lastly, not one person has followed up on their end with any of the information that was promised.

We have been customers of Wells Fargo for several years. You hold the mortgage on our home. In Sept., 2020 we requested a refinance for a much lower rate. As of this date Jan.23, 2021, we are still waiting.(5 months). The list of holdups (or excuses)is very long. It starts with we were mistakenly cancelled. From then on it has been one thing at a time after another. The latest is blaming BB&T(Truist) for a wrong number on a subordination request. We complain up and down the line of management. There is a flurry of activity, then silence. Bottom line, we still are waiting. We are senior citizens and every dollar is very important. I write this in desperation. I am sure there will be a flurry of activity-finger pointing-but nothing finalized. We are still paying the higher rates. We are very disappointed in the lack of service. FYI our children went to competitors and completed the process in about 30 days.
Thank you,
Ronald L. Downing
6604 Cove Point Drive
Wilmington, NC 28409

The list is pretty long so I'm going to mention a problem with money disappearing out of my account, just yesterday this happened!
I'm reporting it to the FTC also

I have multiple accounts with Wells Fargo Bank. I made a mobile deposit into the wrong account. The email sent said the check will be available the next day. Later on I noticed the check wasn't pending and I discovered that it was deposited into my daughter's minor account which may. I contacted Wells Fargo before the end of the day to let them know and see if they can change it. They told me they couldn't change it and I will have to see if it returns. They failed to notify me on the call they were putting a hold on it. The check was paid two days after. They have a 10 day hold on the check and their online policy says up to 7 days. I offered to have them call and verify the check has been paid but they refused to call. I now want to be refunded the cost of delay since their hold has cost us interest and delays in payments. I have been on vacation and not in town to collect and deposit other checks to cover their delay in releasing funds which has cost me even more because it has forced me to use credit cards. Wells Fargo has inconsistent deposit procedures that doesn't align with their policy. Deposit delays hurts the customer and benefits the banks cash reserves at the cost of my pocketbook.

To Whom it May Concern:

My husband is a United States Army Veteran and is disabled 100%. As he can no longer be employed and is dependent upon me for his care, the only income we receive for our family is from his disability benefits. Living on a fixed income is trying at times, but we still try to make it work. From time to time, our account will be overdrawn, but we are not flippant spenders and spend a majority of his benefits paying for life's necessities such as housing, gas, power, groceries and school supplies for our children, since they are being homeschooled. When I checked our account this morning, I was heartsick at seeing that once again we have been charged excessive NSF charges for some transactions that were made. I pulled up our monthly account statements for the past 12 months and was shocked to see that we have paid 68 NSF charges with a total of $2, 380.00, that is roughly $200 a month that we have not had to pay for groceries for our family because it was taken from our account. We have been loyal customers of yours for many years and would like to continue to be. I am sending this email begging for us to receive our money back to our account. The return of this money, at this point in our lives, would be such a great act of kindness as my husband is so very injured that his quality of life at this point is not very high, as I have to assist him with daily functions such as getting dressed and getting him in and out of the tub.

Thank you for taking the time to read through my email and assist us with our humble request.

Sincerely,

Katiey Swaim 

I am very upset that you don't apply all my payments to my balance. If I make a bi-weekly payment, why isn't that amount applied to my balance? You are still getting your full amount each month. This is fraud. My full payment was received at the first of the month. Then I paid you an additional amount by the 15th that was half my payment. Apply it.

hi my name is stanley edward holand and i have not the coply of my title #R245184 you can contack me #[protected] and address 1205 jeanie ct ftwashing md 20744

This morning I came to Wells Fargo bank branch at Phoenixville location near to the Redner Market, for deposit my check around 11:30AM
I did not see any sign outside warning just drive - through service. When I walked into the bank, Two banker stand inside the counter said : we just take window Service.. Ok. I walked out to the window for made deposit! Jesica? The banker service said no and request me drive car to coming to deposit, because COVID? I had a Mask and she sat inside the window, I was very cold that time and said please help me, my car park to far.. She still not agreed except my deposit check!
1/ If I have no car... what happen? Wells Fargo not except my deposit? Even I am Wells Fargo customer up 15 year? Because not everyone can driving or have own a car.
2/ I am almost 60 year old. I walked in the cold weather... She did not mind, not respect client,
She like an ínensitivity person.. Just take my check deposit but she try made me getting trouble...
3/ I knew this location very sensitive with the working poor.. So sorry said that. Because they made me feeling so.
I hope they will be improve fair for everyone..
Keep eyes and help people to make easy and feeling happy than made them hard to doing something at the Banks.
Thanks you and Have a wonderful day
Best Regards
Cindy

I have had an auto loan with wells fargo since february 2020, and have paid it on time every month. In april they quit reporting to credit bureaus... The bureaus all say "pay as promised" but there has been no decrease in the amount of debt. Which keeps my score lower. My account number is [protected]. I have filed a complaint with experian, but they came back with the "pay as promised" and when I told them about the balance, they said, "oh, check back in a month" I want to refinance my mortgage while the rates are low, but things like this are keeping me from doing so.

11/23/2020 Called to get info on my minimum payment; spoke to Twin, she transferred me to the retail side? Spoke to Tanya and Angel Supervisor. I was told that my minimum pymt can not be changed by WF the Merchant must do that. The solution to my problem was to get a refund of my large pymt and the minimum due last month. This is ludicrous solution. I call the merchant and they informed me that they do not control or know the minimum pymt amount all they do is send in the signed applications.