Wells Fargo
Reviews and Complaints

I was asked to make a deposit for a friend who was out of the country but, when I got to your bank with cash I was turned away. I was informed that your bank doesn't accept cash deposits unless you have an account and ID. What? That is about the dumbest thing I have ever heard. One would think with your bank's reputation that you would try and accommodate anyone that walked through your doors.

are used to have an account with you guys but I canceled it and my sister has an account it's ridiculous when I have to deposit $25 I have to go out of my way to go get a check to deposit it doesn't make sense I'm very disappointed with your service every other bank don't have this issue if I wanted to open another account one day with you guys it won't happen again because I don't want no one else to have the same problem depositing any cash into my account

On Saturday July 7 th 2018 I made a $1000.00 ATM Deposit the atm has a maintenance message and shut down gave me a receipt I immediately called customer service and explained what occurred I was assured by representative that he did see the deposit and that Monday morning 7/9/18 the money would be in my account... well 2 months have gone by and they reverse the credit without any explanation I've cslled umpten times countless hours with no resolution.. how can a reknown corporation multi billion dollar company and still have no explanation as to what happened to my deposit it's just distasteful unacceptable I need a resolution ASAP this is causing stress and hardship

All Wells Fargo executive level should be in jail for fraud. Unauthorized accounts, 'mistaken' LOL foreclosures, insurance and services charged for but never asked for. Wells Fargo is a criminal organization.
As CEO and President at WELLS FARGO & CO, Timothy J. Sloan made $17, 507, 265 in total compensation. Of this total $2, 400, 000 was received as a salary, $0 was received as a bonus, $0 was received in stock options, $15, 000, 007 was awarded as stock and $107, 258 came from other types of compensation. This information is according to proxy statements filed for the 2017 fiscal year.

Please do not invest in Wells Fargo Intuitive investor

I invested $10, 000 and lost hundred dollars in less then a week.

And the response I got from Wells fargo was to take a money and go as they said they cannot help. Yap! monkeys would do a better job!

See what they responded with,

" Please switch to a different brokerage product.
We apologize for any inconvenience caused."

I had Surgery on 7-31-18 and paid deductible. For some reason 1 month leter my checking account got charge again, and wells Fargo will not help me to reverse this charge, and with all my regular bills start positing to my account and they will charge 35.00 per transaction, now I am negative 456.00 and wells Fargo did nothing NOTHING AT ALL, gave proof and still nothing.

To: Wells Fargo
Subject: Unauthorized and Back Dated Annuity

I am an honest man and I would not be writing this letter if I had agreed to purchase an annuity. I did not agree to put my money into any type of annuity. I wanted my money to remain in the IRA.

1. Mr. Aubrey Parker claimed that he met with me on 12/08/2018.( See attachment wellsfargo-letter1) I emailed a copy of my passport to Aubrey Parker and Julie Lambert on 05/03/2018 which shows I left the country on 10/26/2008 and was gone for over four months. (See attachment mypassport2 lower right hand corner).That's why Mr. Parker had to misrepresent and fax the documents to my wife. He never spoke to me. If I met with Mr. Parker as he claimed then why did he fax the documents?
2. Aubrey Parker moved my money into an annuity without my knowledge or signature. He has never told me that he put my money into an annuity because he knew I did not want it. Two weeks before I left I paid over $14, 000.00 to get my money out of an annuity. He moved my money into an annuity while I was out of the country.
3. The signature page was signed on 04/07/09. This was several months after Aubrey Parker had already moved my money into an annuity. This seems to indicate Mr. Parker did this intentionally no matter what I wanted to do with MY money.
4. The Fixed and Equity Index Annuity Disclosure Statement was faxed and misrepresented, the document was BACK-DATED to 12/11/2008 by Aubrey Parker. The document was actually signed on 03/09/2009 (the day he faxed it to my wife). Mr. Parker told my wife he needed my signature in order to send any requests that I would be making. See attachment, dates were back-dated by Mr. Parker.
5. Mr. Parker intentionally put my money into an annuity that was full of fees and penalties even though I told him to leave my money in my IRA. He let me make withdrawals from my account and never told me that he had moved my money into an annuity.
6. He charged my account with fees and penalties that I never agreed to.
7. I have provided proof to Julie Lambert that Aubrey Parker back-dated the documents and I never requested them.
8. I did not purchase any annuity or authorize the purchase.

I am an honest man that worked, made sacrifices and saved my money for 34 years. I looked forward to retiring from AT&T and doing the things I wanted to do with my money. One of your Financial Advisors decided to do with my money what he wanted to even though I told him to leave my money in my IRA. I have provided evidence to Julie Lambert that proves Mr. Parker exhibited unethical conduct..
I have been with the same bank for over 32 years, through the name changes and never had a problem until Mr. Parker brought his unethical conduct and lies into the picture. Aubrey Parker managed to take everything that I worked for. I am still paying taxes on this mess he caused. I just want the truth to be known.
Mr. Parker has never told me he put my money into an annuity.

I went to open an account in August 2017. I opened one online in which it detailed I could make my 1st initial deposit online. I went with this bank for this convenience even though the nearest branch was 16 miles away. After this account was opened (without my initial deposit) I called to see if I could add my husband. They said I could not to this type of account. I closed the account and followed their instruction to open a new account using the "joint" application. I did this only to find that it flagged me due to just closing an account and declined my application. It seems as everyone I spoke to at Wells Fargo gave me different conflicting information. I was disappointed that this is one of our National Bank Chains in America and they really have no clue what they are doing.

I went into the branch#0068338 3 on Friday, August 31st to get my payroll check cashed like I have done for over a month now and was very disappointed with the customer service I received. Like always I handed the lady my check with two forms of ID and she cashed it and I walked out. Once I get outside I realized that she had charged me a $7.50 fee to cash my check which was written off of your bank. Since I have never been charged a fee before when I went to cash my check I went back in to ask why she had charged me $7.50 to cash my check. She proceeded to tell me that they always have to charge this fee and couldn't waive it. I told her that for the past month or so I have never been charged and she said they had just waived it those times out if courtesy but couldn't do it today. The problem with this is I was never told I was being charged a fee and had I been told this beforehand I would have took my check elsewhere and had it cashed. Actually I would have took it to Walmart and got it cashed and would have only been charged $3.00. I asked the lady to waive it this time out of courtesy since she failed to inform me about this fee but she rudely told me she wasn't going to do that. I even asked her to reverse the transaction so I could take it elsewhere and she said she couldn't do that either. I was very upset with how she spoke to me and the fact she was unwilling to help me out I anyway where I could have avoided being charged the $7.50 fee. I know that might not sound like alot to you or your company but it is to me. I only work weekends and my husband is unable to work and is trying to get his social security disability so every dollar counts and matters. I understand perfectly that banks have rules but if this so called fee couldn't be waived just how was it waived before and why was my fellow co-worker not charged this fee when she had her check cashed their today just like me. Sounds like discrimination to me. The lady can waive the fee for another person cashing her check there who doesn't have an account and has actually worked at the company longer but she could not waive my fee or give me the option of having it cashed the check or somewhere else by telling me before she cashed the check about the fee. That is just downright terrible customer service and I will never do service with your bank again.

I made a claim regarding ATM usage in India and Russia. Total claim is over 7000 USD.

Claim was denied, on their words, because I validated one of the transaction trough SMS.
Even though I don't recall authorizing any usage in India (about 300 USD), they also denied all transactions in Russia ( close to 7000 ) explaining that if I authorized those in India, it would automatically authorize in Russia.
Also, they are not allowing me to send another claim only for Russia ( the majority of dollars ) because they were already disputed.

I was clear that was not on those countries on those dates, India I went several years ago and Russia I was recently for the world cup, I did notify then on my first call.

Please Wells Fargo, check your security features, instead of denying my money back, check how this transaction was actually made as my card was always on my possession and I never shared my password.

Hi, I was going to open an account at a branch on Stephanie and Sunset Rd.in Henderson, Nv where my girlfriend banks, but after going in and seeing how you operate I would never do it. I watched a couple in line doing a transaction where the Teller had to call over a Manager, the Manager did his thing then walked off, the Teller then did a few more things and said he had to callbtje Manager back again, the Manager came back, did something then left, the Teller did a few more things then called for someone else who appeared to be above the Manager. This took about 25 minutes, I saw the same type of thing at almost every window. What is wrong with you people? It looks like you have more Managers walking around watching every Teller than actual Tellers, the line was around 20 people long waiting on 3 Tellers going through this procedure over and over, I have an account at two other banks, Nevada State Bank and the Navy Federal Credit Union and don't see anything as ridiculous as your operation, it's obvious you don't trust your Tellers and or don't give them enough training to do anything without calling a Superior over for almost every transaction. Your Bank looks like a comedy show, with FBI agents/ Managers in suits running between Tellers taking forever for people to do simple banking. Its painful to watch. You appeared to have trained the Tellers in politeness pretty well because they were big on Smalltalk asking things about the customers plans for the day, but wouldn't training them to get the customers in and out without going through your painfully slow system be more efficient? People seemed ready to explode by the time they were finished. 

 

Sent from my Verizon, Samsung Galaxy smartphone

Wells Fargo payroll services are completely incompetent. They have no idea how to do clergy payroll services, and they cost us a lot of money as a result. Clergy are considered employed for federal income taxes, and self employed for Social Security and Medicare. We get a W-2, but we don't have standard withholding. We either set aside money for quarterly taxes or ask for voluntary withholding. We had opted for the latter. We had about $5, 000 voluntarily withheld for 2017. The W-2 was completely wrong and had to be redone for several reasons. Despite our pleas and the advice of our accountant to do otherwise, Wells Fargo insisted on having the IRS unnecessarily refund the full $5, 000 to us as they redid our W-2. This meant that we had to immediately withdraw $5, 000 from our savings to pay estimated taxes while we filed for an extension (while waiting for the refund, which six months later we still have not received). It also meant that, in the view of the IRS, we hadn't paid this money to begin with, so we got slapped with penalties. We have lost out on interest on this money for 6 months and counting. Fortunately, we had it. If we had had to borrow it, we would've been paying interest on it for 6 months and counting. The money, being tied up, has not been available for our use. The matter also cost us an additional $750 in accounting fees to prepare our taxes. Then, we also asked that the voluntary withholding in the same amount continue for 2018. Wells Fargo agreed, but then did not honor the request. Now we are paying quarterly taxes ourselves as a result (which, in this case, will be better for us given the incompetency of Wells Fargo). Despite our pleas and the advice of our accountant, the congregation in Carson City, NV, has refused to switch to a competent payroll company, so we are stuck with Wells Fargo, at least for the time being.

My account was charged an overdraft fee and NSF fee due to the poor quality of your online banking system. My account should reflect the proper available balance and not have to check it everyday thats the point of online banking.I called your Cust service number and both customer service rep and supervisor acted like there was nothing they could do because of prior refunds. Horrible bank my far. I have been with Wells Fargo for over four years and they used to be helpful but not anymore. Poor customer service and all you people care about is ripping and stealing money away from a person whos got 5 little ones at home and alls you could do is suggest I do a register.. that's not what online banking is for. WORST BANK EVER! They were able to look up everything and knew which place the money came from and transfers that I do not make, what to think someone from wellsfargo logged into myaccount and did it without my consent they can look up the location and everything. They keep making excuses and now I have no money for my kids grocery and charges that went back to my bill payers.

I was a Home Mortgage Consultant in the Philly area a few years ago and I recently tried to get rehired and was never called back. One of my former coworkers told me they arent rehiring anybody who worked for Wells Fargo from the time when Greg Gwizdz was the manager because they hate him. Was a great company to work for now I hear its not so great. The best part was the Presidents Leaders Club Convention. What a week of hard partying. Unlimited bar, drugs and women all paid for by Wells Fargo. I mean what company does things like that for their employees. The drinking starts as soon as the orientation begins and goes on all night, drugs from the white stuff to crystal meth and weed all day and night and pretty much an employee and for hire orgy. The good old days at Wells Fargo.

Please please please stay away from this bank they are horrible! My husband and I applied for a line of credit and made the horrible mistake of starting with this entity because they are our mortgage lender (not by choice of course!) We waited what seemed like a lifetime for an answer and our representative, Laurie Legler was zero help. We had to continuously follow up with her for updates and an answer. Finally after over a month (after calling her) she says to my husband in an upbeat voice, "Good news, we have an answer...you were denied!" My husband was confused and when he asked "Umm why?" He was given an answer only a mortgage lender could understand. As we were bewildered and angry because we have very little debt, good credit and ample amount of equity in our home, naturally we called back to get a straight forward answer. This time we talked to someone else as we knew Laurie would be a waste of our time. We were told that we were off by a smidge in our equity and that Wells Fargo underwriters are the toughest in the industry. If known this ahead of time we wouldn't have wasted 5 weeks and could have had this wrapped up with a different lender! Awful customer service, awful experience, you'll wait and wait and be prepared to be proactive because you will never receive feedback unless you call.

I have been a merchant with wells fargosince the 1980's and I liked how I was able to get in and out quickly through the merchant line considering I'm the only person that is in the office. Now you have taken away the merchant line, NOW I have to stand in line for 15+ minutes waiting cause there are only 2 sometime 3 tellers. Talk about very inconvenient for merchants!
PLEASE put the merchant line back to making merchants feel like they are wanted at your banks! I feel like you are trying to get rid of merchants.

August 14, 2018, I do not have a client, I am writing this complaint about the Wells Fargo at 3300 Preston Rd, Plano TX 75093. The level of customer service at this bank is unstable! I was depositing money and I took at my driver's license, and handed it the teller. And once the transition was done, I asked for my driver license back and the attitude level I received was unacceptable, She told me that she didn't have it and told me well I don't know where it is, and that I lost it and never handed it to her. She didn't even try to look for it, at point I told to get the manager because I am not leaving until it is found. She rolled her eyes and walked way, and when the manger arrived she was rude as well, finally the teller next to her told to look under the small box area next to the key board and oh my god! There was driver's license. The level of unethical behavior at this store is ridiculous. And needs to be dressed immediately.

Hello good day to you. Recently we had been to well fargo bank for our annuities and it took us quiet a long time getting our work done. this is not a complaint about any one in particular. since it was a long time we took at the bank almost three hours working on our annuities I tried to look for coffee which was always available when ever we had visited the bank in port orchard but at this time I was told that the coffee is not available as it has been discontinued. they said the reason being that children were around it and hot water can cause burn. well it was nice to have coffee and I know it is not a must but since I enjoyed it I missed it. It would be nice to reinstate this little service to costumers if it is okay with you. You see Kitsap bank not only has coffee but cookies too. Hey hey why not this big bank.
the agent attending to us the coffee is now in the back office etc.

So I open a business account and while in process the banker advised me about a business loan...I'm in the transportation industry and new equipment can always be used..a number of things happened that was not mentioned...first wells fargo has a 2 year stipulation that a business must be open...the loan officer failed to disclose and run me and my business partner credit when we were mislead to believe that it would only run one of ours...the banker once asked after we were denied why would she encourage us to apply for a loan where we clearly didn't fit the stipulation she said she didn't know the full requirements...you got to be kidding me. I'm requesting a credit correction on the bases of false and misleading information...

Bank located "food 4 less" . Needs better managers at that bank, only had two bank tellers working the window stations. The bank line was long, moved very slow. Other customers where not happy. bank needs better trained tellers .. the
bank, needs better trained managers that stay in the bank.. and hire caring tellers.
This was SUNDAY 08/12/2018 about 11:30 ..