Wells Fargo
Reviews and Complaints

I would like to know why it is taking so long to get back our money from a money order that your business cashed in December 12 2017. The money order was for my mortgage payment and was stolen from a USPS outside mailbox and a name forged over our mortgage company name. It has put us in a bind because we are having to wait for almost a year for you to decide to send us our money back that was taken under guestionable circumstances. Western Union has told us that it would take between 90 to 120 days to hear something. It has been at least that long and we are becoming very frustrated and would like to have the process speed up so we can get our money back

12th july 2018

Wells fargo bank

I was on 14th street today and decided to make a business appointment using to bank's wifi at 1934 u street, nw washington dc 20009.

The wifi was very slow and I have bearly been in the lobby floor for less than about 5 minutes when I was rudely insulted and humiliated by your securitas staff; whom I now know drives a white subaru, registered number 3009-464. I have no idea why but she kept saying to me things like :
"... They don't what you in here..."
"... You need to leave now..."

I was very surprised and embarrassed.

I hereby make a formal complaint against the said securitas female staff. Her behavior is very unusual and concerning. I expect that you will be able to reply to this my email within the next 14 days, failing which I would consider further steps.

My contact details :
David abiodun k.G. B. Onafeko
P.O. Box 33937
Washington dc, 20033
United states.
Telephone: +[protected].
Email: [protected]@yahoo.com

Yours faithfully

David abiodun kgb onafeko
Nb: please note that in this matter, I act in person and have not authorized any person to deal/act on my behalf in any way with your bank.

Cc: securitas

Good Afternoon, Ii was at the Wells Fargo branch on 1175 FM 802, Brownsville, TX 78521 at 1:00pm . I wrote my name down on the list to be seen by a banker because i need a temporary card since I reported the one I had stolen. An employee by the name Rosy was assisting another customer and soon after the customer left. She was typing some information when an individual approached her and said hi to her in a very friendly way. He mentioned it was always nice to see her and he knew he could always go to her for assistance. She even mentioned that for certain issues he needed to make an appointment which he clearly ha not previously made. This man entered the bank after me I had already been waiting for 20 minutes and decides to cut in line not respecting the list. The employee rather than redirecting took his issues before mine. I went during my lunch break and had limited time. the lack of professionalism and consideration is absolutely upsetting and disappointing.

On 6/26 around 9:30 am I noticed some fraudulent activity on my teen checking account. I also noticed that I was receiving sms messages directly from wells fargo in the middle of the night but since I was asleep at 3 am, I was not able to verify the suspicious activity until the following morning. I saw that someone deposited a check into my daughters account and I immediately called it in with her on the line because she's at college on 6/26. We verified that the transactions were not authorized and then we learned that someone opened a savings account in her name on 6/25. We advised the rep that this transaction was also not authorized and to close the account immediately. At this point, the checking account still had a positive balance of $1200 something and I advised my daughter that those funds do not belong and to not make any transactions on the account until the investigation is complete. As of today I get worried as I have not received any communication regarding the claim and I proceed to call the bank. I've been on the phone since 9 am est and I just hung up at 7:30 pm just to learn that the claims were denied. I'm totally disgusted with you and your representatives. Josue who is a sup @ [protected] verified that the atm surveillance showed a male using the atm and so clearly it was not my daughter. Now she's out of her $150 that was in her account but you guys are trying to make her pay back the $1970 that was deposited into her account. And not to mention, they made fraudulent check transactions in the savings account that was unauthorized that you guys still have open. I will never do business with you guys again. I thought I was doing the right thing about reporting the fraud but you wells fargo is fraud and you help crooks continue to commit fraud on your customers. Your representatives are trained to just pass the buck to the next department without really trying to resolve anything. I've sent my concerns to help me howard, bbb, and i'm trying to find a legal attorney to assist us with this. I'm ashamed to say i've banked with you for this many years and now my 18 year daughter has to deal with this crap. I know you don't care as your customer care department don't care, your claims department don't care and to top it off your claims rep said that they suspect its somebody that she knows... How in the hell because it was a black male on the video and my daughter is black, that's how she determined that. News flash, not all black people steal... A lot of us have jobs and work for a living and our kids are in college trying to make something of themselves. I will tell everybody I know that if they don't want to be a victim of fraud and to be told that yes we see ur a victim but we don't care to definitely not do business with wells fargo.

I was the only signor on a business account. Having trouble logging on the account online, I called customer service & was told I didnt have an account? I was confused. I was able to find out that Wells Fargo in L.B. allowed a false report of fraud against me so someone could gain access to the bank account. I was never notified of any activity for the account. They closed the account & opened a new account. With the account being closed no one can give any information. Since my name was removed from the account, Wells Fargo tells me that they cant help me. I expect Wells Fargo employee and the person who filed false report of fraud against me be held accountable for their actions. This is not acceptable and has effected me beyond words.

My mother is a Wells Fargo customer. Unfortunately she's been ill and I've been taken care of her account . I typically visit during busy hours at the Hopewell, VA branch, so I get help by the employees at the door or desk . One in paticular always smells like marijuana. Every time visit . His eyes are very red and he seems high . I happen to on a social site and spotted his profile. I see he actually does smoke as you can see in the picture . I did contact the bank manager I'd like to remain anonymous, so I contacted her online as well. I think his name nickname is Chubby.

On Tuesday, July 2, 2018 my 80 yr old handicapped mother, Julieta Duarte, got up early to go to the Calexico Wells Fargo Branch. There, she was approached by an WF employee, Lourdes Beltran, and was accused of cutting line. My mother had been in line by about 7 am. She walked in the door and had taken a ticket to be helped by the teller because she can't stand for too long. She was accused by Ms. Beltran of cutting line and coming in through a different door, the ticket was forcibly taken from my mother's hand and told she would not be helped. Ms. Beltran told others not to help my mother and that her ticket would not be honored. She would not be helped with her transaction. The branch was packed with people and my mother was appalled and embarrassed by Ms. Beltran's behavior. My mother argued she had waited in line and others employees at the bank seemed to agree with my mother and eventually she was helped. No one should have to go through this when they go to the bank. Physically taking something from anyone, let alone a 80 yr old handicapped woman, is unacceptable. My mother suffers from osteoporosis and recently broke 7 vertebra and 3 ribs in a fall. Ms. Beltran's actions could have easily hurt my mother. My mother old only speaks Spanish. You can contact me, Carlos Duarte, at [protected]. As for an desirable resolution, Wells Fargo needs to make that decision. Having an employee that takes that kind of action in a crowed bank without any regard for the safety of others or the reputation of Wells Fargo is a liability for Wells Fargo. How does someone engage in that kind of behavior? Has she done it before? We are hoping that Wells Fargo reevaluate their employee's behavior and assure this does not happen again with my mother or any other person.

To whom it may concern:

I have been a customer of Wells Fargo for only 2 years and within those 2 years I have experienced some unsatisfied moments in trying to deal with certain situations and time framing etc. But I must say that this has to be the most disappointing moment in having to deal with Wells Fargo.

Last month att charged my checking account 3 times. Out of the 3 times only 1 was approved by me, the other 2 was not. Welsl refunded me the funds for the 2 that was not authorized and just that process took forever and on top of that Wells Fargo credited my account 6 times.

Time passed and when I receive my bill from att it shows that my account was past due and when I call they say the transaction never went thru which I found odd because Wells Fargo never credited my account for that 1 authorized charge. When I decide to call Wells Fargo the young man that answered the phone sounded so annoyed and kept saying he was going to transfer me another department. He kept saying I did not understand what he was saying and that the funds was never taken out of my account. I'm the type of person to constantly be checking my account 3-4 times because Wells Fargo has the bad habit of always declining charges after a transaction has been made... and I never saw those funds be put back into my account.. the young man kept insisting that I was wrong and kept saying that they funds were never released.. the worse part of all is that Wells Fargo DELETED the transactions from my account of when att charged my account 3 times so I had no way of being able to prove anything, show anything, I was so upset and so frustrated and he kept insisting with an attitude that I needed to speak to claims department. so I said fine, transfer me. I was on hold for 10, minutes when I decided to hang up. But I was so upset that my husband and I had to make her another payment to att when we never even had the funds refunded back to us. So today I decide to call back again and I explained to the young girl the situation and I asked her to just transfer me to claims department but she was so sweet and said she would do everything to help out. So she started looking and she told me the same thing that the funds were never takes out my account and that I should pay the amount owed to att. I told her that it couldn't be. To tell me exactly where I spent the money that was never taken out . And she put me on a brief hold which was five minutes and when she gets back on the line she apologizes and tells me that Wells Fargo made a mistake and did not refund the full amount and in that moment I realized that if I didn't keep fighting and insisting I would've lost almost $200 which to Wells Fargo is nothing, but to me it's almost half of my pay check and that upset me so much that I don't even want to be part of Wells Fargo. It took 2 phone calls with a rude man and sweet young lady to be able to solve my issue. No one should ever have to go through that. My money is supposed to be safe in my account and now I feel like I can't even trust you guys. It's so upsetting to even know that Wells Fargo deleted transactions from my account. Isn't that in invasion? Isn't that illegal? Well it is and I'm looking into hiring a lawyer because it is incredible and disturbing how this bank works.

Had my account and my wife had separate account. Our accounts are separate to reflect our different income sources and expenses.
Once every couple of months my wife would run short and I would deposit $100-200. New rules to prevent fraud, money laundering (insert any reason) have stopped this customer service. Though I had over $12, 000 dollars in my account I could not deposit into my wife's account number unless I purchased a cashier check, personal check, or changed our accounts. The Banker in the Tucson Main branch at 150 N. Stone was totally indifferent even as I closed out my account, withdrawing my cash. She appeared rather gleeful as she explained that all large banks will be doing this. I had been with this bank off and on since it was 1st Interstate. I guess it will be a credit union for me.

I have a Wells Fargo Auto Loan. It was agreed upon that I would skip 1 month to get back on a 1:1 relationship of payments to months. I believed that no withdraw would take place on my checking account on such date because of the agreed upon skip date. To my alarm, a checking withdraw was made on the aforementioned date, even though there was an agreement to skip. So, I had an instant overdraft. I had to scramble to pay-off my bank. I was told by Wells Fargo that the check would be sent in 2 days. It has been 2 weeks past and I have not received my check. In between, again I had to scramble for food and medicine in addition to ways to make other payments. It may seem minor that all that was done was the withdraw of my checking account. However, this process has put me in an ordeal. I am totally disgusted in the manner that Wells Fargo handled this situation!

I have been processing a loan application with Wells Fargo for a while now and just received notice that underwriting declined my loan because of a missed payment in my credit of $8.29. I was out of the country and this card doesn't offer auto debit. It was an honest mistake for which I presented evidence of not being in the US and having paid in full. I already have my home mortgage with this bank where they can see a payment has never been missed. Absolutely ridiculous! I was already evaluated for my home, are you kidding me? I am beyond upset. No wonder its so damn hard to get anywhere with so many barriers. This has been so unpleasant...I will be refinancing my home.

I am a former employee of this company but I am also a customer, during my time with the company I had dealt with a lot. I entered my employment hoping for the best despite its reputation but I had to learn the hard way the toxic work culture is beyond real. Long time employees have been taught to push illegal practices and pressures those who arrive to the company to do so as well. There are very few employees who do the right thing and if they refuse to partake in these practices they find a way to fire you. I have witnessed very poor customer service when employed by my own managers towards guests and also being a customer myself. Due to poor leaders within the company lots of mistakes are made and nobody will own up to their mistakes. Instead they will instigate you as a customer and find a way to close your accounts. My husband is currently employeed with the company (seeking to leave) as he is currently not only facing discrimination as an employee but as a customer as well. The tellers refused to take his deposit we both tried to make on his day off nobody wanted to assist him he called corporated and complained and we left. He went to work the following day and had been questioned why he had reported this incident (as a customer) and was attempted to get written up for an incident that occurred on his day off while being a customer and NOT an employee. Because he reported this the company found him as a threat and tried to fire him but had no grounds to do so. Goes to as an employee or customer if you create the slightest bit of a problem they will do what they can to silence you.

Hi - I am set-up to have a monthly withdraw from my primary bank to Wells Fargo on the 17th of each month. I have been in this loan for almost 2 years. I noticed that I was 1 month ahead of payments. So, I called and asked for my next payment to be skipped. A representative of your named Rueben told me that this would be arranged. So, I did not leave a few hundred dollars in my primary account. On June 18, 2018, I noticed that the payment was not skipped. This resulted in an overdraft with my primary bank. I sent a new check of my own to the primary bank to cover the overdraft which was caused by your withdraw. I was told by Wells Fargo on June 18, 2018 that I would be receiving my refund for the non-skipped auto payment in a few days. Here it is 8 days later and I have not received my refund. In addition, the overdraft on your part created an issue with my primary bank. They will not settle the overdraft until I deposit the refund on your part that was promise more than 1 week ago. I was intending to use this refund to buy food, medicine and pay bills. All of this has been put on hold. I view it as very careless in the entire manner in which your company handled this situation. Needless to say, I am very disappointed!

Thank you.

Terry

A loyal customer of Wells Fargo for 10 years, they closed my nearest branch and pulled the ATM, leaving a 50 mile round trip to ATM. When asked about waiving fees for closing my branch, they refunded me $40.00. Out of hundreds of dollars in fees this last year, I get 40 bucks. No help, no solutions. There are no fee free ATMS in 30 miles. I had to open a new checking account in another bank just so I can access my money. Trying to get money sent from WF to another bank takes about a week. So WF ties up my money, wont put ATMs anywhere but the Villages, charges me fees more than 10% my salary, but the real kicker was simply asking them to let a very important payment through, there is nothing they can do. It seems to be WFs new mantra. It is all I hear when I call.

I also have a $300.00 WF secured credit card, which I have had for over 4 years, I was told when I signed up for the card that my $300 deposit would be returned when my credit risk was deemed acceptable, that was 4 years ago, my credit score is high, I'm buying a house and yet I have not seen my $300. Can someone please let WF know I work hard for my money, and that it isnt theirs.

I have a small account with Bonwell Financial Advisors in Charleston, WV. I recently moved and sent a change of address signed and in writing to them. Your policies put my information at risk. I was told my mailing address had to be verified with a phone call. This was after the phone and email, and residence address was confirmed online. Then I get a call from a number and person I do not know wanting personal information plus SS numbers. You put my information at risk. I am sure you do not care to lose my account but your policy and personnel make a decision to switch easier. I did not have a supervisor call me like I asked for frim the representative with an attitude. The choice I had was to comply or continue to have mail forwarded by the Post Office.

I have reached out to customers service multiple times to no avail. I will not stop until I get a favorable resolution to this problem. My business account was accessed three overdraft fees due to "glitch " in the merchant service batch closeouts. I called and was assured that the situation was an isolated issue and there was nothing to worry about. The same situation happened the very next week the same day, I called again only to be told that they did not know why the issue was happening and that they could not reverse the overdraft fees until the tech support team investigated the issue and a resolution was met. Needless to say I have had to call daily for three weeks only to be promised call backs that have not happen and no clear explanation as to why this was going on. I have not been able to pay my employees as my payroll account has been suspended due to the growing negative overdraft fees in my account. It's clear that Wells Fargo does not care about my as a customer nor does my business matter anything to them, which all is fine I can establish other banking relationships but I would like someone to at least call me and address this situation seeing as how I have been a customers since I was in high school.

On 6/7/18 I went to the wells Fargo branch located at 5625 Woodruff Ave Lakewood Ca I went in to cash & deposit part a personal wells fargo check for $8200 the check was from my sister she banks with wells fargo I bank with wells fargo so I didn't think there would be a problem but the teller named Maria told me the check needs to be verified so another young lady came got the check & my I.D. then asked for a 2nd form of I.D. so I gave her my wells Fargo atm card she said to me "oh you bank with us & the check is a wells fargo check what's the problem" I had no clue so she talked to Maria the teller who insisted it needed to be verified they attempted to call my sister she didn't answer so the young lady gave the check back to Maria who then went to Val Lopez the manager they huddled up then told me they needed to check something out at this time my sister called me to ask what was happening at the bank I told the manager my sister was returning their call I was told they would call here right back & they did Val Lopez had my sister verify her account info, the amount on the check which it was made out to blah blah blah & in the end they decided not to cash the check because my sister did not have her checkbook & did not know the check number now I want to know is this a wells fargo's standard operating procedure or some local small minded racist BS because I'm actually offended by this & feel like I was racially profiled by these employees because I'm a big brown guy with a beard & you know we all commit crimes right oh & it's not like my account is new either I'd like someone to follow up on this PLEASE!

Hi,

I was supposed to get a call fro a loan (3k) to cover some medial bills and nobody called me
Then, I called and told me that declined, without any explanations / reasons.

I know yes I know that s discrimination smell..

Closing all my accounts and spraying the words with my friends about how some banker do their job with some discrimination

This is the letter I sent to them on 5/28 and 6/4/2018

payments were made consecutely in the amount of $1800, consecutively with the last payment being made on December 2017. I was informed by my bank (APGFCU) that Wells Fargo denied my payment for January 2018 due to the fact that the Loan Number and Payee was no longer valid. I contacted Wells Fargo to find that they had changed my account number and that ASC was no longer handling my account. I then ran my credit report to find that ASC had not reported a payment on this account since May of 2016. Therefore, they reported missing 7 months in 2016, 12 months in 2017 in the amount of $1800.00 each. That totals $34, 200.00 of unreported payments. My payment amount was $1764.00, so an additional amount of $36/month was paid as well. I was late a total of 4 times in that period and I mailed an additional $72.72 each time. Now I do owe Jan-June of 2018 payment totaling $10, 597.68.
I had to do reconcilliation of there accounts for them and have not had any further communication from them. They are threating to forclosure on an account that is not Further investigation into my credit, I found that Wells Fargo had three accounts open for me when I only had two accounts. These payments are deducted from my checking account automatically and Wells Fargo never called me to follow up on this large descrepancy. My credit score has been affected by this once again...

Of course, this is not the first time ASC has done this to me. In 2013 they put my funds in a unapplied account and reported that payments were not made. I had to hire a lawyer, paid $26832.00 plus my $10873.00 that was held in unapplied. They forwarded me a check for $5873.00 and kept the rest. This is the most mind boggling thing that this company representing Wells Fargo can get away with these actions.

I have reported this to the credit bureau and filed a descrpancy report through Credit Karma. I have since been contacted from Wells Fargo that I am entittled to some repayment because of a Class A Lawsuit and that they are trying to make it right. I was also contacted by the Credit Bureau to let me know that One account was closed and that there were additional payments reported on my account now.

After calling your office I was told that they had no contact information for me?
I have another active GOOD ACCOUNT with your company. This is the most unorganized, disfunctional organization that I have ever encountered.

I have contacted an attorney to speak about this ongoing issue. If this not resolved and taken out of forclosure and compensation made to me for all of my constant stress, credit scores resolved and corrected immediately; I will seek further action. I am also forwarding this to the president of Wells Fargo to inform him of the fraudulent activity that has been going on since 2006 when you first bought my mortgage. Furthermore, I have never made a payment for the exact amount of my mortgage in the last 12year 6months...so I would also like to know where my additional amont of approximately $10920.00 is as well.

Oh, and by the way, the loan amounts and balances are also incorrect. My point of contact is [protected] Paula Johnson

May 31, 2018. I am not a account holder of your bank and one of the tellers had asked me if i were and i told them that i wasn't and was told that the account holder can put in a complaint and I told her i would and was told i can as a noncustomer.I had went to deposit money into my sons account and was told I needed a money order and that Wells Fargo no longer accepts cash, and the reason being money laundering in the area. Really, we live in a areas where the community where poverty level is high, unemployments is high . I found this to be very ridiculous considering the location. Most people here cannot afford to put money into an account such as elderly and single parents who need to send money to their children/grandchildren or for bills. I think the situation needs to be re-evaluated and the location considered.