Wells Fargo review: overcharged 36

I too had small debits from a Friday come through on Tuesday with a large check. I should have had 1 NSF fee, but they always manage to make it look like all charges came through the same day and charge you 6 NSF fees. I have sent my complaint to the Office of the Controller of Currency. Don't know how they can get away with it.

I had fraudulent charges on my account 3 weeks ago, and they have just now resolved that issue with items returned and huge late fees. When I asked how they can return items when the problems is still trying to be resolved, I got the answer of "Well, the system doesn't understand". What idiots.

Wells Fargo have held off depositing my pay check in order to collect overdraft fees. Wells Fargo debit larger checks before smaller ones that are drawn on the account in the same period. Doing so assures that a larger number of checks bounce if I have insufficient funds, resulting in more fees for the bank.

I would like the bank to reimburse all the fees that was wrongfully charged. Fees totaling $1000 over the years.

the same thing happened to me ... i had money in my acct. and went about doing my errands since i did have the money in my acct for the debits i was making.. end of day i pd my rent.. since i was having direct deposit that night... the damn wells fargo put my rent check at the bottom of all the debits i did... that already went through and charged overdraft fees for 6 debits i did for the day... i am now in the minus and they held on to my direct deposit a extra day.. i am fight ing them now to give me bk the over draft fees... they refuse... they really screwed me over good... this really sucks... i am letting everyone i know about how they work..

Six weeks ago we checked our credit report with all 3 credit agencies. It was perfect, pristine except for an auto loan that Wells Fargo claimed to have given us 8 years ago in which the payments were untimely... damaging our credit. Neither my husband or myself have ever done business with Wells Fargo!

Sent them a letter over a month ago asking for copies of all their documentation on this 'loan'. Wells Fargo has not responded at all. They are responsible for this mark on our credit report which is a lie and has injured us yet they ignore our request for documentation which the government says they must give us. Not trustworthy to ever do business with from my perspective.

Wells Fargo Financial Cards called me at work to collect a $35 over-the-limit charge on my credit card. By the way, I did not want the card, but it was transferred over to Wells Fargo from Lazy Boy Furniture. When I told the person that I was not at liberty to discuss the issue at work, she became rude and demanding, insisting that I settle when I was going to pay the amount then and there. I gave the collector my home telephone number (which they already had) and asked for a call-back after 6:00 pm when I would be able to discuss the call. Later, when I arrived home, I called their 800 service number because the call at work had been very distressing.

I was told by the customer 'service' rep that the $35 was the annual fee that put me over the limit. I asked her to remove that amount. She verified that I was a good customer, always paid the bill on time, etc. So she agreed to remove the $35 which put me over my credit limit. She then told me my next payment was due at the first of the month. When I went back to my personal bill file, I noted that I had already paid that bill (about two weeks before the bill was actually due). The next morning, I called the 800 number again just to verify that the charge had been removed. It had not. I once again explained to that 'service' rep all that had happened and she assured me that she would indeed remove the charge. When I asked for her last name or the name of the manager so I could be sure to follow up if necessary, she declined to give me that information.

About a week later, I started receiving phone calls from Wells Fargo Financial Cards collection again, now stating that I owed over $70 in overcharge to the account. I told them they were mistaken, but apparently 'new charges' had been added to my bill. They insisted right there and then that I make a payment arrangement. I declined, telling them that I would not make any arrangements until I actually had a bill in hand and since I had already paid the bill for that month, they would have to generate a new bill. The 'service' rep insisted that I make a payment arrangement then and there. I firmly declined and asked to speak to her supervisor. 'Michelle' came on the line and told me that I had not adhered to the terms of agreement for the card. I was also told I would receive a phone call every day until I made a payment arrangement. I asked for the name of the president of the company and Michelle LAUGHED at me, told me to have a nice day and hung up.

Through time and energy, I found the name of Anne Jackson who is supposedly the president of Wells Fargo Financial Cards. I wrote her a letter of complaint, telling her that I did not want to be contacted any further by telephone and asking that she write me a letter of confirmation. I sent the letter by certified mail and received a confirmation that my letter had been received, however, Ms. Jackson had NOT signed it. It was signed by John Pierson who probably works in the mailroom. I seriously doubt Ms. Jackson has seen my letter. And here's the reason why:

I received a letter yesterday from Wells Fargo Financial Cards informing me that my account had been closed and no further charges will be accepted on the account. (Yesterday was February 24, 2009. On February 20, 2009, I sent a payment in to them, again it was two weeks prior to when the actual payment is due.) I was instructed to destroy all my Wells Fargo credit cards and convenience checks (which I have NEVER used).

I will never do business with this bank again. I will also make it my personal campaign to tell everyone I know who is thinking about getting a credit card, applying for a mortgage, opening a checking account, investing in a CD to NOT use Wells Fargo Bank. As far as I am concerned, they are a shameful lot. I hope the next company I hear about going under on the national news is Wells Fargo Bank. They certainly deserve it.

By the way, I will be sending Ms. Jackson a second letter with half of my cut up credit card, along with several reports I've copied from [redacted], and a copy of the idiotic letter I received yesterday. I will be giving her my home telephone number so that if she chooses to call (which I highly doubt she will) I can ream her and her company good.

I called Wells Fargo about a charge on my bank statement that I didn't recognize, and they answered my question. I had done this before many times for free, and thought nothing about it.

I check my online statement a couple days later to find a $2.00 charge for that phone call. It was the toll free number that allows a person to check balances, ... and to speak to an operator. I then called again, and spoke to another representative about this $2.00 charge. He said Wells Fargo charges for questions that could have been answered by the automatic teller.

There was no warning of this charge before a live operator picked up the phone. I think it is B.S., and want to warn everyone.

We are casting a documentary about unfair bank policies. Looking for stories with complaints about banks. If you are cast we will pay you. If interested contact bellmartel@sbcglobal.net for more information. Casting needs to be concluded by May 1st, 2009.

The same thing happened to me and I am pissed, my email is rbj90731@yahoo.com

Good old WELLS FARGO
I was going over my 92 yr old mothers bank statements. I noticed a check #---- no payee for 103.68 Then it said the check was converted to electronic form. Cannot be returned, copied, or imaged.
It was intered on her statement as, Ovat 5813 D Premium. I do not believe my mother wrote this check. I called Wells fargo, of course I hung up the phone more confused And pissed off then before. Is this WF oferdraft charge. Which no overdrafts were made ?
And yes WF will probable start charging to enter thier Bank doors.

Duane

Oh My God. Use a check register Lady, then maybe you won't have to worry about how things process... BTW, you can't sue the bank. You signed your rights from that when you opened your account. Read your disclosures..it is in simple terms about how order of posting and processing works.

To Duane.. The merchant takes the check and converts it electronically..ACH ( automated clearing house)... and they (the merchant, NOT Wells Fargo or other Financial Institution) destroy the original check. If you're confused then RESEARCH the company itself, not the freaking bank. The Bank accepts the transaction only. If its fraud then file a fraud claim, place a stop payment, or just close the account. In response to your remark about the bank charging...Maybe they should give you a idiot test before you open your account?!

I wouldn't never recommended Wellsfargo bank to anyone, especially business banking. They ripped you off with every little fees. If you can get out to other bank!

I had been a customer at Wells Fargo for over 15 years when I went through a nasty divorce. I noticed right away I was treated differently as my ex- got the business and all the money even though they had only dealt with me. In November of 2008 the bank misplaced my deposit of 10, 000.00 and even with a receipt in hand they would not credit my account. The bank manager asked me to leave the receipts with him while it was researched while over the next three months sending me home with a dept phone number and no money in hand.

While this was happening my credit card was overdrafting to the tune of 17000.00 and in late December of 05 I received another phone call stating I never made my payment. I had all my accounts on auto pay and had over 20000.00 in the bank.It was a Saturday when i got the call that i had not made my payment and after everything was said and done I found out i was overdrawn. The following Monday I spent 6 hours in branch, The teller took my money and then asked me for exactly the same amount for my checking. I questioned why I would pay both my credit card and checking account and so we began out inquiry. I found out i had overdrafted my credit card over 17k and no one had told me. They rewarded me once again by recharging my credit card which overdrafted again and charged off my account. was pissed.

I went to another san ramon branch and begin trying to straighted out this mess. I could not and it continued to snow ball into my business accounts. Even though i took everything off auto pay the bank helped themselves to another payment and overdrew my business account. They then closed those accounts and turned me into telecheck even though they were the ones who over drew me. The bank president has been working with me on this mess since Dec and it is still not resolved.

Last week the same overdrafted credit card was turned over to there recovery dept which in turn is now suing me.They informed me there was no fraud because the overdraft came from my checking account even though I have a fraud claim filed.

Bottom line in 2 months i went from having a credit score of 800 to 580 and the refuse to correct there mistake.

To Depeche Mode Rules: Your comment was not only stupid, but very rude. WellsFargo is NOTORIOUS for making bank errors. You sound like you're a bank [censored]. What do you do...go around and stick up for banks? How much did you get paid to write that idiotic comment? His mother is 92 years old! Do you even HAVE parents? Or were you raised by ###s? Since you know so much about how the banking system works, sounds like you're one of them. People like you should not be able to comment on boards. I hope you have a banking problem that's SO big, you lose your house and all of your money just for being such an ###. What are you a bank CEO? This person just wrote a comment about his experience and you go and insult him. This is for COMPLAINTS only! So take your remarks and know-it-all attitude somewhere else and let people have their say without people like you acting like you're so above them. What the hell are you even on here for? To monitor what people say about your precious money suckers?

A similar thing happened to me. Because of the "mistake" I have no food money for next month. I think we should organize protests. My email is jonell511@yahoo.com

I also have had the same problems with Wells Fargo. I was a teller many years ago and the service these days is anything but customer "service". In those days, it was customary to process deposits first and then debits. When I questioned by bank manager about it when three overdraft charges were added to my account she said that the debits are processed first. This is another way Wells Fargo has been making money.

Happened to me too ~ the first couple times I just dealt with it ~ then the last time I took the info down to the Branch, explained how the charges were incorrectly hitting my account which is causing the O/D's ...the Branch Manager said she didnt have the authority to change anything ~ even tho all I was asking is the extra O/D fee's to be removed and how I could prove with receipts ect and even the shops deposit records that WF was posting the charges incorrectly. When the branch wouldnt do anything about it ~ I scanned all the info and sent to the customer service contact given to me to contact. This is what I got back

*********************************************************************************************************
Overdraft and Return Check fees are posted to your account on the business day after the actual overdraft occurs.
In reviewing your overdraft fees, I found that although you made your Check Card purchase at xxxx for $8.25 and $5.75 on 10/16/2009, xxxx did not present this transaction to Wells Fargo for payment until 10/19/2009.

(more blah blah blah on how its not THEIR FAULT etc ... but note I never said it was or wasnt their fault I was asking that 2 of the 3 O/D charges be removed because I could prove with receipts that their was funds in the account at the time of the charge...but Nooooooo they'd rather lose a customer than lose their precious extra fee's and predatory income they sooooo rely on ...all Ive found are bad reports on Wells Fargo ~ so never again with me and Im telling everyone I know how they treated me...the letter continued)

At your request, I have closed your Custom Management Checking account effective today.
We realize that in today's environment, customer service often becomes the deciding factor when a customer chooses a financial institution. Wells Fargo is truly committed to coming through for its customers. ( Yah right~~!) Our goal is to continue to meet and exceed your service expectations. (If that was so a simple ~ removal of excess fee's wouldve been the answer!)
We are sorry that we failed to meet your expectations but hope you will allow us the chance to serve you again in the future. (Again ~ Never again! EVER!)

Wells Fargo is like the biggest Mafia. I'm not here to judge anyone, where their from, who they are as people, because aren't we all consumers and when it seems as though one of us is getting ripped off, turns out we're all getting ripped off. I am here to say that Wells Fargo is the mafia and they will Nickel and Dime you for everything you have if you let them. If everyone who is not happy with Wells Fargo wrote a letter to the corporate office and submit bad reviews and surveys. I loved Wachovia and went there years ago to get away from Wells Fargo and sadly now Wells Fargo has rubbed their bad name on the best bank I have ever banked with. Wachovia ranked #1 in customer service surveys is now ranked the worst at Wells Fargo! Boo. It's crazy at how many people hear the same stories and excuses from the least responsible financial institution. I mean I have money and don't worry about overdraft fee's but completely remember when they used to pull those schemes on me for insufficient funds of $2.00 (ridiculous!). Thats when you know the quality of business to expect; when a BANK, has to continuously rip of the weaker lower and middle class especially during this recession. PLEASE NOTE: RIPPING PEOPLE OFF IS THE ONLY WAY WELLS FARGO CAN MAKE MONEY!

Banks have processes that are somewhat confusing to those who have never worked for one, but I assure you most complaints are unjustified... Merchants ad retailers have alot to do with error and incorrect posting dates but banks take the shot for most errors. Posting dates are highly determined by each company you do business with, checks and whether funds are collected or not. Although it's a modern era, there are still alot of old fashioned restrictions and it's important to understand that going into a bank or any other company and raisig hell is unfortunately equivalent to shooting the messenger. Alas all banks have pitfalls, but if switching banks makes you feel better do it! In fact, if hiding your cash under your mattress makes you feel better, more power to you. We live in a world of "unjusified" acts.. But try to remember that your place of business has flaws equal To all other companies and how you feel when you're trying to explain your companies mistakes or even policies and your customer refuses to accept what you're trying to say. This is not to say that some claims are not justified, but keep in mind human error and that your bank is not "out to get you". Stop buying into the media and treat others with respect.

Re the OVAT D notation. This is the notation that Wells uses to note that a handwritten check has been converted to an ACH payment by the check payee. I recently had one from my AARP medicare drug insurance program that came through that way on my statement. It would be much easier if Wells would post the check number on the transaction, since they do have that info. I had to call customer service and the rep told me it was Check number blah-blah. They would have fewer calls if they included the check number in the description.

PS - I am NOT a bank Ho - but, I have had excellent results in taking my compaints directly to my branch manger at Wells. I had a problem with a misapplied deposit (they put in wrong acct), which resulted in snowballing bank charges. After being presented with my evidence, the branch manager fixed it all within 10 minutes, applying the deposit correctly and removing all service charges. Branch Managers DO have the authority toremove service charges, OD fees, etc, but must answer to bank auditors if they accomodate one particular customer too often for no apparent reason.

Generally, if you present yourself to the banker as a "banker" (ie; dress in business attire and have all your douments neat & tidy in a case or folio), they will be much more ammenable to helping you out. Insist on seeing them privately in their office. This will also help set the "professional" tone of your meeting. If you happen to get a real A-hole, then don't lose your temper, just ask for an appoitment to see the District Manager or whoever the next guy up the line is. Also, document all your conversations with name, date, etc. In the long run, if they are wrong, you will usually prevail.

I bank at WF and I too have had my fair share of OD's. I had them just after my divorce and wasn't used to what was coming out of my account and when. I would go into WF weekly and try to figure things out. The branch manager, Bob, set me up with a great gal that has me all squared away. She set up a few of accounts for me. Three checking and two savings accounts, two of the checking accounts have a debit card. I deposit my checks into one checking accounts ( i nicknamed it "deposit account"), and then I transfer money into the other checking accounts.."bill" or "spending"...and then the two savings accounts are for over draft protection and I try to keep a little cushion in each of those..I balance my accounts every morning and I can say that I haven't had an OD in over a year. Get to know your banker, go in and work with them. They have assured me that at the end of the day, they do the credits first and then then the debits. From what I see, I believe them.

Wells Fargo, is another example of a company that just does not give one flying [censor] about their customers.
They think just because they have your money in their bank, they can ream your [censor] on all kinds of over the top fees FOR EVERYTHING.
And on top of that, their money market interest rates are not even half of what you can get at a good credit union.
Please support your local Credit unions, Wells Fargo can go [censor] themselves!

In my experiance it is most banks though since i have started at banking at wellsfargo i notice it a bit more then other banks. The Banks Can say all they want that they are here for the customer but that is just BS to get the customer in the banka nd to be able to take thier money. Regretfully there really is not much we can really do. I think starting a protest is a good idea and we can see where it can go from there. Ido knwo from experianc eto keep an eye on the electronic things and esspecially if you use your card for anything you need to keep in mind that somethings will show one day then are off the next day and will remain gone for a few days and then go through, this is esspecially true for gas stations the reason is because the gas station debits a certain amount out of your account then it either credits or debits more if needed. it sucks but thats how the bank rolls on what i have seen. Laxgirl does have a very good point, get to know your banker at you bank ofice it helps and they can help you alot wiht keeping your account in the positive.if that doesn't work then by all means form your protest and try for your lawsuit, but i will tell yo it will be a long hard road to go with the law suit just because the jerks who run the banks have alot o money to spend on the best lawyers that they can get. Good luck and i hope this has helped a bit on helping wiht your finiacial struggles, i know talking to the banker has helped mine for the most part.

http://www.bnet.com/blog/financial-business/how-wells-fargo-used-overdraft-fees-to-prey-on-customers/7067

I feel your pain and anger. I refer to them as HELLS FARGO. Spread the word. HELLS FARGO not Wells Fargo

I havent signed up for overdraft protection but they chose at their own discretion to pay a reoccuring charge that my finance company mistakenly took out. I recently had a car wreck and Allstate decided to total the car. So I had no idea another payment was going to come out of this account because Allstate had given me my money.But some how the check from allstate posts the same day that they try to take money out of the wells fargo account that had no money in it. the wells fargo account I used only to pay the car note. I called finance company and they said that they couldn't reverse the payment but they will send me a check in the mail with the over payment amount. So then I called Wells Fargo back and asked them to deny the charge they stated that they couldnt do that and that I would just have to be out of a overdraft fee but they can set me up on overdraft protectionin the future. I was like thanks but no thanks. I told them I didn't need it. I went online later to find out that there is a clause where they can approve reoccuring charges or checks that you write even if there is no money just so that they can still get the fee without you having signed for any sort of protection. I hadnt had a overdraft with them for about 4 years thats when I got a chase account...after they were doing charge manipulations on the account. Changing when things posted over a matter of 4-5 days which is totally ridiculous just so that they can make more money. The next day I paid the amount then closed the account very upset and angry that they would rather make a buck then help a customer. I still feel that I wouldnt be in this situation had they denied the charge in the first place because I hadnt signed up for them to pay anything on my behalf. They've taken there last overdraft after banking with them for over eight years.

You are right about the formula they have set up. Lady on the phone told me. When they used to charge me a $1.00 for having a checking/savings account with them each month, they used to do it at the end of every month. One day in the middle of the month my account had 60 somethin cents in it and they decided to charge my account the $1.00 fee for having an account with them, not only did it overdraw my account but then they charged me a $30.00 overdraft fee! I called the bank really upset arguing with the lady that it was so shady of them to always charge my account a dollar at the end of every month but then as soon as my account hit less than a dollar they decided to charge me then in the middle of the month.. Not only that but it's against the law for them to induce a fee on top of a fee that they created and she agreed with me saying that it was some sort of system error that does it automatically.. she then reversed the transaction and put the money back in my account. Definitely confirms that they have some sort of "system formula" to purposely screw people.

to all concerned. There is a software program that banks started using that automatically arranges debits and credits to the benefit of the banks. This software allows the banks to "rape" their customers and generate the largest overdraft fees.
I know this to be true because I banked with usbank for years and didn't have od fees. when I moved to sacrament, ca I started getting od fees left and right.
The managers and tellers are trained to tell the customers that it is the bank policy for the largest debits to be paid first, in order to pull off the scam and make it look like they aren't responsible. They will also tell you that it is your fault because you are supposed to keep an accurate ledger of what funds are in your bank and never debit over that amount.
Here is the real deal. Your bank account may not show any activity for up to two weeks, this is on purpose. the software is waiting to "batch" all of your debits until the most opportune time for the bank to process them, so that they can charge you the most od fees possible.
Say you have 13 small debits over a week of time, then you pay your mortgage a few days later. The software will pay your mortgage first, then hit you with all of the small debits so that the bank can generate the most in od fees.
How do I know this to be true?
The bank manager finally confessed to me that this is how they were doing business. They had no other reason as to why suddenly I was being hit with huge amount of od charges.
Then, the bank was sued, class action for what they were doing to their customers, it was illegal and immoral. They then changed their polices and software.
I, however, do not bank with banks, I never will again. I only do business with credit unions. ALL BANKS are rip-offs.
Please, tell everyone you know to boycott all banks and use only credit unions and your lives will be much happier.
:)

http://www.bank-overdraft.com/case-index.htm

for those who would like to join the class action lawsuit:
http://www.bank-overdraft.com/case-index.htm

@ Duane - AARP Medicare Rx - Part D plan - also known as Ovations. That is what that charge was for.

I usually find that the people that work for wellsfargo to be very nice and helpful but not tonight. I talked to someone who calls himself a supervisor and man his insults to me the customer with long standings with this bank and excellent credit rating to be talked down to the way he did. He needs to take a vacation or time off/he stressed me more than I needed to be. And the music while on hold was awful..maybe they play that music so you hang up..Any ways tonight was not a good night for me and Cody at wellsfargo..He must really think he is someone with that "special title"..Mr. Supervisor Cody from Wellsfargo..

We are going thru the same. My husbands DD from work went in the account...funds avail fri..same as my unemployment ck. I paid a cpl bills this morning...look at the account again this afternoon and 2 checks hit my account...which is fine...but they then chrge us NSF fees! Please explain what for since the funds were there...you paid the checks...I had even taken some money out of an ATM earlier in the day...but you then hit me w/2 charges?! They did the same BS to us last week when my unemp. ck went in. I had 2 checks come thru...on Friday morning...same day my dep is available to me and they hit me w/2 charges! I have emailed them and they could never explain...just went around my question. We are getting ready to close this account because they SUCK! I did not have these issues what so ever until they bought out Wachovia!

Same ### happened to me. Go read about MY complaint. BTW, I talked with an associate at Wells Fargo yesterday who talked to someone on the phone and confirmed that MOST businesses have up to 45 days to process any transaction. My problem is that the money came out of my account after I already made each purchase. Then the ###s took out more money and WF said it was because the businesses didn't process any payments until 7 days later (after I got back from my vacation which lasted a 7 days). He told me that the bank can only post to the account when the business sends the process through, but the every purchase I made already showed in my account. And despite it showing in my account, I still ended up overdrafted when I shouldn't have been. The dude took the fees off, but I still owe $10.81 which I need to deposit before I close my account. I deposited $60 the day after I got back from my vacation, on the 18th, cause I owed my boyfriend some money. I sent it to him the day after I deposited it and everything was fine with my account. I still had $13 but WF said that when I sent out the $60 it sent my account into overdraft.

The Wells Fargo dude said that after I made the $60 deposit, it showed that I had over $200 and I told him that was not true because when I logged into my account it said I had $78. Basically he thought the situation was bizzare (I think he was one of the managers) and one of the bank tellers also thought it to be bizzare. At least he took the fees off though and I only owe $10.81. I hate Wells Fargo.