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Westgate Resorts

Westgate Resorts review: Westgate Lakes Orlando

S
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8:46 am EST
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We were suckered into purchasing another time share on our vacation 2 years ago, we were lied to about the unit and location, we were given an outdated visa card that they never did good on, gave us a small iPad that doesn't work and waisted 2 days of vacation. We have tried calling and emailing and we don't get return calls or emails this is the WORST customer service ever. The manager at the Lakes on Turkey Hill Dr called us a liar to our face... We are done we have contacted the Florida Attorney General as well as the Florida Complaint and Fraud Board. We are wanting released from this deed and all monies returned. We showed up at the lakes and was given a small room with no working AC no working Refrigerator. We own at Town Center and 3 years ago the worst ever experience, we even filed a complaint, and nothing was done. you had the water park open with 2-3 guard and kids were running, jumping and diving into the Lazy River flipped my wife out of here tube and she hit her head, and our vacation was then ruined due to she had a concussion. All of this is not okay, but Town center is paid for so we will keep that one and want out of the Turkey Lake Deed Immediately with full and total refund by the end of January 2024

Claimed loss: $20,000 and continues to grow as we pay dues.

Desired outcome: Out of the deed and reimbursed $20,000 plus

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    2801 Old Winter Garden Road, Ocoee, Florida, 34761-2965, United States
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    Dec 18, 2024
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