WestJet Airlines
Reviews and Complaints

September 23rd Vancouver to Calgary Flight 106

It is well documented at the airport and on the airlines sites that we are allowed to bring on board: 1 piece of luggage (within the measurements well written on said sites) to go in the upper compartment and 1 smaller piece of luggage to fit under the seat. Westjet doesn't re inforce the rules and as a result, I have seen people boarding that flight with 4 or 5 bags. Those of us in Zone 3, the last ones to board, don't have room left in the upper compartment for their 1 piece of luggage and are then asked to have it placed in cargo. I don't know about you, but what I hand carry on board is of value or fragile and would not survive the rough handling (read destroying) from the baggage handlers. If the person refuses to let their fragile piece be placed (read thrown) in cargo, they are bumped to the next flight. People seated in Zone 3 are being penalized. Why having rules if they are not being re-enforced?

Sept 7th,2022

Flight WS3463 leaving Ottawa 11:30am-arriving TO 12:41

Connecting flight WS518 arriving in TO 2:10pm- arriving in Deer

Lake, NL6:15pm Boarded at 1:30pm

Prebooked seats.

Flight WS3463 Delayed in Ottawa to 12:30pm arriving in TO at 1:53pm

Missed connecting flight

Offered new flight WS254 from TO at 10:20 arriving in Halifax at 1:22am

Accepted dinner vouchers.

We were told a West jet representative would meet us at the gate in Halifax and offer hotel rooms and breakfast voucher. There were no representatives but managed to wave down a rep who was offering wheelchair service to another passenger. She took us to a computer that took 1/2 hour to reboot. An email was sent to the ten of us who missed the flight that would arrange a hotel room and breakfast voucher. There were no rooms available to six of us. We slept in the airport as it was now 3:30am and we were catching a flight #PB 1953 the next day at 9:35 am to Deer Lake NL. The restaurant would not accept the digital voucher for breakfast and paid out of pocket $36.23.

Needless to say, we missed our first day of our bus tour.

I'm not sure why Toronto West Jet rep could not have called Halifax West Jet rep to have arranged rooms and a shuttle upon arrival. Perhaps we should have had arrangements made in Ottawa knowing we would miss our connection. In hindsight we should have investigated staying in TO with a flight to Deer Lake NL the following day. It would have been more of a comfort then sleeping on a bench.

I’ve book a flight from Kamloops to Calgary to puerto Vallarta this changed 3 times instead of leaving the 14 of November we leave a day earlier have to spend a night in Calgary. Get that all settled they gave us our seats in row 10 on Dreamliner which I paid for regular seats so they said for all the hassles they would comp us better seats today I get another change in flight they down graded our plain so the seats with extra leg room is no longer an option. So for the changes we get nothing I believe compensation of some kind should happen either better seats like I was supposed to get or upgrade to something. I have west-jet credit card because I believed in west-jet but I’m losing faith in west-jet.

On Aug 21st

Norma Donovan and Bridget Davis (booking number VMCXQJ) boarded flight West Jet WS120 to Calgary. The plane was delayed and we missed the connection to our flight to Dublin Ireland. which was suppose to leave at 1955h.

(wS6) we were rerouted to Halifax Nova Scotia, leaving calgary at 2200h. This flight arrived in Halifax at 0600 est, on August 22nd. Our new flight to Dublin was to leave at 2200hrs that night.

We were left with no other options. We are both in our 60 and this was suppose to be a trip of our lifetime. We had to get a hotel in Halifax (ALT hotel) at a cost of 330 dollars and also could not cancel our hotel in Dublin. for the Aug 22 night.

We lost a whole day in dublin and 26hrs delay in our arrival.

I know that these our trying times but I and BRidget are so disappointed with the service we received. The manager in Calgary, Alicia would not even come and talk to us. We had remained calm and knew that the ticket agent in Calgary did not deserve any backlash from our disappointment.

I did fill out a reimbursement for the flights and there was no place to write what happened.

please respond, my email is donovan.[protected]@yahoo.com

My flight was on September 6, 2022 from Nepal to Canada. I arrived on time at Montreal airport with my kids. I was assigned on zone 3. When I went for final boarding they said we didn't have the ticket. They arranged the ticket for next day. I discussed with them because we have already spend 24 hours on travel. The next day me including children have classes. At the beginning they were not providing me accommodation. On July 29, 2022 we had a flight from Toronto to Montreal we got the ticket issue which was created on West jet and while returning to Canada we got the same ticket issue on West jet. They are not to give service to the client. The staff who works in the boarding should know whether the passenger has the boarding pass or not and should not accept the baggage. They gave us the trouble and do not recommend other to travel via west jet.

Details

Complaint Description:

My first flight from St John’s to Toronto was delayed well over 4 hours. The second part of my flight from Toronto to London, Ontario was cancelled and rescheduled over 10 hours later which then I would be at the Toronto airport for over 11 hours. I could not do that. I had to get a taxi from the Toronto airport to London Ontario at a considerable high cost to me. I called Westjet and was on the phone for hours only to be hung up on. I tried to call again to state I could not wait at the airport for over 11 hours. I was already delayed for hours for my first flight and spent hours at the airport. I Was unable to get through. I was told by westjet staff that all this is a result of staffing issues. Therefore I should be entitled to compensation.

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Hello My Name is Kevin Paul Reid . I had a return flight from Abbotsford BC to Moncton New Brunswick. On me return on Sept 3 flight WS3419 was delayed forcing me to to miss my original flight from Toronto to Calgary . When I did arrive in Calgary the next available flight to Abbotsford was not till the next morning at 9am . This forced me to stay stay overnight at the Marriott Hotel at the Calgary Airport. I have a limited income and since lower priced hotels were mot available it was a major hit on my budget. The final flight was 3305 on Sept 4th the original flight was WS477 on Sept 3 .

Dear Sir/Madam:

My wife and I on September 7 2022 were on flight #WS649 from Toronto to Calgary, connecting to Abbotsford. Our WestJet code was GNLFAI. The scheduled flight time was 3 hours and forty seven minutes. Knowing that WestJet has onboard entertainment to view on my phone or tablet I did not load a movie or even a book.

When I tried to view a movie, it would not connect. I asked a flight attendant to turn it on. That was when I was told “I am so sorry but for some reason we can’t get a signal or internet. “.

My wife and I fly WestJet several times a year to and from Toronto and Ft. Myers and at least once a year to Vancouver or Abbotsford.

Equipment failure of any kind on an airplane should never occur even something minor like wifi or onboard entertainment.

I suggest that every passenger on the flight be appropriately compensated.

Respectfully,

Robert J. Goodman

416.346.7824.

PS When we landed in Calgary it took 20 to 25 minutes for the gangway to attach due to as we were told a mechanical problem

Joel & Linda Weiner

41 Fairway Drive

Edmonton Ab T6J2C2

Phone: [protected]

September 7, 2022

I am writing to file a complaint for compensation due to a delayed flight.

On August 27, 2022 we flew from Sacramento Ca to Seattle Wa connecting to Calgary and then Edmonton.

Our flight from Seattle to Calgary was delayed 15 minutes due to “Airport Operations”. When we arrived in Calgary we waited nearly 20 min on the tarmac for a ground crew to connect the jetway. We then had to pass through Canada Customs and transfer terminals for the Calgary to Edmonton flight. As I am over 75 years old I could not run. Nevertheless we arrived at the gate prior to 11pm but the gate had closed 2 minutes previous and they would not reopen. We were told to go to check in to rebook and a supervisor would meet us. No supervisor appeared. We waited 90 min in the checkout line as only 2 desks were open and three additional customer reps were chatting. When I finally complained they opened more desks. We were told the earliest available flight was 3`pm on August 28th. This is a delay of 15 hours. We had purposely left Sacramento on Sept 27 as I had work to finish in Edmonton on Sunday August 28. Due to the late hour we had to stay at the Calgary Airport Hyatt. Our receipt for hotel and breakfast is attached.

Our request for compensation was refused as the blame was put on the 15 min delay in Seattle. The supervisor and check in reps would no=t acknowledge that the major delay was in Calgary waiting for the jetway to be attached.

I look forward to your response within the allowed 30 days.

Joel Weiner

This is the 2nd time I am sending this, because I have yet to receive a response from anyone on your team. I was on a flight from Vegaas to Vancouver. I asked the front countner if it was ok that I pre boarded with the passengers that needed assistance. as I had just had breast surgery and I was unable to lift anything. Of course she said, someone on board would be happy to help me. Myself and to other eldery people proceeded to board. When I arrived there was a gentleman attending, I was seated in 5 C I asked can you please help me place my bag up in the over head. He replied No I can't, find someone else! I was shocked, and continued to my seat where i had to wait for several people to pass me before the lady across from me said, do you need help.. I was so embarrassed, and accepted her help with much graditude. Your attentant for what ever reason was beyond rude and certainly nowhere near helpful. During the most diffuicult of times, kindness in this world goes a long way! Nevrmind the plane was delayed, but I dont need to pay money to feel like I'm putting someone out by being there. This flight was DL-7129 las Vegas to Vancouver UCMBMR was my conformation number. And let me just tell you, I was injured helping to put up and remove my bag and was place in a binder for 2 weeks. Now is not the time to be rude with people, you don't know everyones story, so if they ask for help why not help them..just do better!

I have a matching set of luggage. My big suitcase was checked in on our flight WS23 on 28/8/22 Gatwick to Vancouver. I spoke to a WestJet representative and I was told to take it up with WestJet in Gatwick when I returned. They did kindly tape around my case several times so it didn’t split further and put a red “fragile” marker on it. At Gatwick I went to the customer service desk and no one there. I went to WestJet check in area and managed to speak to the shift supervisor/manager who then advised me to email yourselves. I will attach pictures of the damaged case

I just returned from Honolulu transferring in Vancouver from Toronto with my family of 5. KDJQIF & KDQJDJ & ERZUEF Aug 14 returning Aug 27.

When I book I had 1.75 hours for transfer. I was told I would do all the security and customs in Toronto before I left and I was also assured I was not in what I call the stupid seats (pay extra to have tray in arm and curtain in my face). From Tor to Van and return we were in the stupid seats. I had to deal with it on the way, I have disabilities and this does not work for me at all! Pressure on my hip and claustrophobia. It also doesn't work for my daughter (anxiety and motion sickness). I ended up getting the seats changed for the return flight but of course no extra leg room seats left (I have 36” legs and claustrophobia). The agent I spoke to on the phone was compassionate. She could not get our tickets together, She could see row 8 was blocked put could not excess it. She told me to speak with the agent at the gate. I did in Honolulu, that agent didn’t see an issue with it but could not change it; had to be done in Vancouver. He sent a note ahead to ask them to accommodate. When I got to Vancouver gate to Toronto, agent was rude told me they don’t do that I had to go talk to someone else. I got in that line up and again very rude. Told me my children were too old to worry about didn’t matter about their anxieties. But of course, since most of the plane had already boarded, the seats were probably gone but that is not what they said to me. I booked approx 1 year ahead.

I have on file that I need assistance with transfers etc. One of our flights was changed leaving us only 1 hr 10 min between flights not enough time in my opinion. I called and voiced my concerns and was told not to worry. Well you were late giving us only 40 min.

I waited 15 min for my assistance cart to arrive they dropped us at customs, where I was ripped apart, lucky me the chosen one. I slipped in the xray machine because they took my special shoes (US customs did not care) 5 min to take off. I didn't know how to take apart my phone and had to ask for assistance from a stranger. No one waiting on the other side to assist me and 4 Walmarts long to walk, thinking the plane had already left. When I get to the final circle 15 feet from the gate there is my wheelchair waiting. What a slap in the face.

Couldn't go the bathroom nothing. Only reason why we made the flight was it was late leaving. I was having a meltdown at this point, no way to start another 6 hour flight. On the way back we had 1hr 50 min between flights. Also late giving us 45 min to go 10 Walmart lengths and through Customs/immigration and again no assistance for me to get there. This flight took our carryon bags from us because there was no room left on the plane because it took us so long to get there. 20 bags way bigger than ours adding another 40 mins in Tor.

The disaster of our vacation. You insist we get to airport 3 hours before boarding but you give us less than 1 hour and no assistance. I can't believe how we were mistreated and the stress it added to our travel days. My daughter was sick 4 times going down, 1x return because of this stress. I also started our vacation with severe pain do to the pressure on my hip. The day before I had 12 needles in preparation for our vacation and the first flight took all the pain relieve away. I had to go for massage therapy and drop pills to make it livable. Which meant I slept for 24 hours after arrival. It is why I get shots instead of pills because they put me asleep.

My flight was recently canceled due to weather conditions. I called customer service to help me rebook and I was initially told the flight would cost over a thousand dollars for myself, my 2 children and my sister from Toronto to NY. I then proceeded to ask for a refund and was told I could not obtain one if I didn't rebook my flight. I then proceeded to ask to speak to a supervisor to discuss my concerns and was told no one was available. I told the representative I was willing to wait. In short, they offered me a cheaper fare as I was told I had to pay the fare difference. Upon returning home I reviewed Westjets cancelation policy listed on their website where it indicates if your flight is canceled due to conditions outside of the airlines control, such as weather, your flight can rebooked at no additional cost. I called a representative to confirm the policy which I was told is in effect. The representative asked for my confirmation number which I provided and I was conveniently told that there was no record on file that I paid any extra fee despite having received an email correspondence from Westjet Airlines and Infinity web solutions. I contacted my bank to dispute the charge as I'm completely outraged at their lack of regard towards their customers and lack of principal to uphold their policies.

30th of August.2.00pm.

Car broke down on the way to vancouver international airport

tow truck not available for four hours

missed flight #22 to gatwick departing @4.40pm.cost $2,999.12

informed booking agent cheapoair

invoices for towing, car repairs available if required.

we are seniors on a fixed income so would appreciate at least a credit for future westjet flights.

thank you

On August 30, my senior father 84 and his wife were on their way to Vancouver from Parksville to catch a flight to London UK. This would have been my Father's last opportunity to fly home. Unfortunately his car broke down and they missed their flight and when he called West jet they offered no help. He sent in a complaint only to get a response that the inbox is full. These are unforeseen circumstances that could happen to anyone. including a West jet employee on their way to work. Would they be fired over it? Not only is he out the money for the flight he is also out the money for the hotel, and now has a costly car repair. He is a senior on a limited income. He could not afford the insurance as it is insanely expensive.

West jet used to care about its guests, now they just pass you off. no credit no nothing. Absolutely disgusting customer service. I will never fly West jet again.

In 2021 my sister (located in White Rock, BC) and myself (located 2 hours from Kelowna in Osoyoos, BC) planned to go on an intensive 12-day self-drive vacation in Scotland to research our heritage. She was to depart from YVR (Vancouver) and I was to depart from YLW (Kelowna). The plan was to simultaneously arrive in YYZ and then travel together from YYZ to GLA (Glasgow, Scotland). To return some 12 days later, also via Westjet.

My reservations were made in December 2021 under WestJet codes BCTWKM & QYIQUK. WestJet Flex was booked to allow for adjacent seat selection, beside my sister YYZ to GLA, with (1) checked bag each. Departure was to be 21JUN2022, to return on 03JUL2022. My Visa account was debited $631.44 for the flight to GLA on 19DEC2021 and $910.05 for the return flight home to Kelowna on 23DEC2022

With air travel reservations in place, we solidified a detailed itinerary involving sites to see, the reservation of a small rental car with an automatic transmission, and 6 separate accomodations situated throughout Scotland.

Upon arrival at GLA, we were to immediately travel to Oban, Scotland for the start of our journey, some 3-4 hours Northwest of Glasgow, and then on to Skye, Inverness, Dundee, Edinburgh, to finish in Glasgow.

Initially, my flight to Scotland was to include 1 stop (WS512 to WS 48) with a comfortable layover time that would ensure connection w/ WS 48. However, a few days before departure WestJet added another leg (now WS3418 to WS434 to WS48) which allowed only 45 minutes to connect with WS 48. After waiting hours on the phone [protected]) to express concern, WestJet Customer Service reassured me that all connections would be made.

The second change made by WestJet only allowed 21 minutes for me to connect in YYZ with the flight to GLA (WS3418 to WS434 to WS48). I again waited hours to connect with WestJet Customer Service [protected]), again expressed my concern, and was again advised not to worry.

The third change and most devastating change was made by WestJet less than 8 hours before my departure from YLW. WestJet finally admitted that they could not provide my selected YYZ connection. They then proposed a revised itinerary that involved yet another stop (WS3418 to WS434 to WS0272 to WS030) and a 1 delay which would require an overnight stay in a hotel.

In response to this last flight change, I again dialed [protected] offering my own flight plan, one that would reduce overall aair travel time and eliminate any need for a hotel (WS3246 to WS660 to WS272 to WSW30) . I was now to depart from Penticton in lieu of Kelowna, still arriving at GLA one (1) day late, and still missing my connection with my sister. I might add, I had to argue with the WestJet contact who wanted to charge me extra for selecting another airport, with no consideration of the impact a one (1) day delay would have on my itinerary – this latter flight plan was grudgingly accepted by the WestJet agent.

The final insult occurred after my GLA arrival – WestJet lost my checked luggage. I soon discovered that there was no local WestJet customer service available in Scotland. After some searching I found a GLA employee who helped me fill out a lost luggage claim, confirming my Scotland address for the next day (Oban). The bag did not arrive at Oban. I contacted my Canadian family, who had been advised by WestJet in Canada that my bag had been located at YYZ, and it would be delivered in Oban the next day (when I would already be on the Island of Skye.

A horror show of telephone calls then ensued between Canada, and the various Scottish agents handling lost luggage for WestJet (GLA, Eagle Aviation & Menzies Aviation) to gacilitate delivery of my bag as my sister & I traveled throughout Scotland. I did not, in fact, receive my bag until seven (7) days after I my arrival in Scotland, in the city of Dundee (the 4th stop in our itinerary). In the interim, I wore the clothes on my back.

I offer the following trip logistics for in support of my request for a full, refund of airfare paid:

1. I contracted with WestJet to provide return flights to Glasgow months before departure.

2. Westjet itinerary revisions were made mere hours before departure.

3. I mitigated Westjet cost by offering an itinerary to GLA that reduced overall travel time and eliminated the need for an additional hotel.

4. I booked Flex at premium cost to ensure a pleasant flight to GLA with my sister and I in adjacent seats with checked baggage allowances.

5. WestJet debited me for payment of airfare in full in December 2021 and had the full use of my funds for six (6) months prior to departure (implied profit to them).

6. I was obligated to accept WestJet late breaking flight revisions, in order to to maintain the connection with my sister in Scotland.

7. The short flight revision notice provided by WestJet inconvenienced my sister, causing her to hire 2 buses + 1 taxi to get to the first stop in our itinerary (Oban) as British rail was then on strike.

8. The short flight revision notice provided by WestJet caused me to lose and be charged for the initial high demand (small w/ automatic transmission) car rental reserved. I was then forced to accept a larger vehicle at yet more additional cost.

9. The short flight revision notice provided by WestJet disrupted my quiet enjoyment of an otherwise well planned holiday. I lost 1/6th of a carefully planned itinerary at the hands of WestJet.

10. The short flight revision notice provided by WestJet caused my sister to pay for a dual occupancy room in Oban, when only one (1) of us was present.

11. When my bag was lost, because I could find no WestJet representation in Scotland, I had to contact WestJet through my family in Canada (many long-distance calls) to track it - again, additional expense to me.

12. After many follow-up calls to GLA, Eagle Aviation, & Menzies Aviation, I finally located the bag. I then coordinated delivery in Dundee (the 4th stop on my itinerary). I received my bag on 27JUN2022, seven (7) days after my arrival at GLA. 7 days into a 12 day holiday.

14. The final straw occurred on my return flight home when I was again presented with an abbreviated flight connection in the Calgary airport (WS0235 to WS0399). At 71 years of age, that was a bit of a challenge.

I also offer the following WestJet logistics for your consideration:

1. One WestJet pilot stated that our flight would be delayed (it was, by 1 hour) as they were using a new ground crew at the airport.

2. WestJet does not provide passengers with Gate #s in flight which causes passenger panic if the initial flight is late.

3. WestJet does not adequately warn passengers of the confusing network of late breaking flight changes, flight delays in transit, missed connections and cancelled flights that are occurring.

4. One WestJet pilot threatened to call security as too many passengers were pressing WestJet staff for confirmation that their connection flights would actually be made. That was both OFFENSIVE and UNREASONABLE.

5. WestJet has no customer representation whatsoever at GLA Arrivals to welcome and guide passengers through a strange airport- UNACCEPTABLE.

6. WestJet offers no contact information to facilitate the return of lost luggage. at GLA. Much needed, as there is a confusing system of independent lost luggage contractors at GLA – POOR COMMUNICATION.

7. Whenever I asked for a human WestJet customer service contact, I was told to call [protected]. This phone line is ridiculously overburdened, resulting in hours of wait times and frustration - UNACCEPTABLE.

In December 2021 WestJet contracted with me to provide air transport to Scotland. I remitted payment in full in good faith, well in advance, and my sister and I then carefully planning the itinerary for the trip of a lifetime. Starting in June 2022, WestJet began to fail to meet their contractual obligation through a series of disruptive flight changes. The last flight change was made by WestJet on extremely short notice, depriving me of any ability to cancel other reservations made. WestJet added to my expenses, while eliminating a significant portion of my overall holiday itinerary.

Throughout most of my journey to Scotland, WestJet provided no end of stress, disappointment, and inconvenience. First with a significant flight plan revision, and then with lost luggage. Any quiet enjoyment of a holiday with my sister was shattered by WestJet’s breach of contract, and their apparent inability to perform. WestJet employees were no help, as they answered issues raised by me with vague promises, finger pointing, and an overall lack of any accountability. Westjet themselves ducks any resposibility by offering a smokescreen of disinformation that frustrates any attempt by a passenger to get customer sevice. I am angered by WestJet’s mishandling of my flight reservations, their poor level of communication, and lack of proper customer service. Whereas I mitigated financial damages to the best of my ability, WestJet contributed noything. If WestJet has any doubt about their ability to meet contracted flight commitments, they should not continue to advertise their ability to do so, or take formal steps to mitigate.

On 30th of August Car broke down on the way to Vancouver Int. Airport so missed our flight through no fault of ours. Could not leave vehicle on the side of the highway as it would be ticketed co waited 4 hrs for a tow truck and had car towed to the dealership in Richmond

Cheapoair advised no refund was available but why cant I get a credit for future flights with WestJet. I had travel insurance thru cheapoair but was told it was only valid 48 hrs before flight time.

I paid $2,999.12 for two tickets. Flight No.22 departing 4.40 pm.

Is it fair not to give a credit

WestJet customer service is really bad...that is if you can get someone on the phone. As I am taking Delta/WestJet I was informed through my Delta agent that I would qualify for my free check in baggage because I am a preferred cardholder with Delta. As Westjet is a affiliate airline with delta that I would also have this courtesy with Westjet. WestJet would have none of it however saying that their preferred card was different from Delta's and as such I would have to pay for check in luggage. I was irritated but decided to just use carry on for my trip to avoid the cost.

About a week later my father (86) contracted Covid and was hospitalized. I was forced to cancel my flights due to this unforeseen situation. Again, I had no problems with Delta as they were kind enough to issue me credit and ecredit for future flights. Westjet was a different story. I had to request a callback as there was no way to contact them directly. after explaining the situation to the agent she has sympathetic, yet firm that I would not get any credit or money back from my flight if cancelled. I told here delta had no issue but she just said that it was a different airline.

You got that right sister! Even after telling her to cancel the flight she never did. All I can say is live and learn and I will gladly be taking another airline before going through this mess again!

I request a refund of 426 US dollars for these flights!

fight cancelled on 16-06-22 from Halifax to Glasgow, until the following day looking for full compensation due the the laws submitted plus exspences, as I

had to find my own hotel plus taxis and meals, this was in June now coming up to September and nothing from WestJet, very disappointed with this Airline,please reply ASAP

JOHN LOCH

I flew my 80 year old mother from Calgary to Toronto. One way tickets as she didn't know how long she would be staying. I purchase Premium Cabin I beleive seat 3? and with her lap dog she had an amazing experience and flight.

I booked the return to Calgary, the same, seat 01c. I pre checked her in, and checked her in at the airport.

She text me on the plane before take off that she was at the very back of the plane.

I called West Jet and all they could say was she was downgraded, with nothing else on file.

She held herself until she got to Calgary and had a little melt down cry.

I have to say this was a huge let down for me.